Skills Abilities | Linux System Administration RHEL, CentOS, Ubuntu, Red Hat, Fedora Core, Debian , Solaris System Administration 8-10 , Software Troubleshooting, Customer Support, Bash Scripting, Windows XP/2000/7/Office, Apache, Tomcat, MYSQL, SQL, Network Troubleshooting, Hadoop, Wiki, Confluence, Jira, Postfix, OpenLDAP, VMWare, Xen | Experience Linux Systems Administrator, NCSOFT Confidential - Linux systems administration for 300 servers in a 24/7 High Availability environment. PCI, store environments, forums, websites, mysql databases, wikis, bug tracking software, postfix email servers, and java applications.
- On call rotation, early/late maintenance schedules.
- Customer Systems Engineer/ Operations Team Lead, Xerox
Confidential Linux System Administration - Troubleshoot network issues telnet, ping, nc, netstat, iptables
- Writing, approving, releasing maintenance builds and technical documentation for ACS software during emergencies and scheduled maintenance periods.
- Writing, updating, troubleshooting bash shell scripts in break/fix environment.
- Updating/querying Databases and creating reports. SQL
- Training new Support Techs Linux, bash, SQL, network, basic troubleshooting
- Various other duties include:
- sendmail, adding drive space, mounting samba shares, creating users, auto-mounting home directories
Operations Team Lead: - Responsible for supporting 50 Linux servers and the proprietary applications in a 24/7 environment.
- Training new CSEs on proprietary software, Linux OS, and basic troubleshooting flows
- Training other support reps on the ACS software
- Responsible for 10 employees and their day-to-day operations.
- Reporting metrics, tracking progress, helping team members achieve goals.
Confidential - Responsible for maintaining 200 RHEL 4/Solaris 8-10 servers.
- Build RHEL4/Solaris 10 servers configure RAID
- Work with customers to install company software, maintain their onsite servers, troubleshoot Unix issues.
- Training new System Admins on proprietary software/unix
- Training other support reps on the LIM software
Desktop Administrator, Confidential Desktop Admin for 500 systems. Added users to network and maintained systems in a clean room environment. Responsible for daily problems and solving issues through a ticketing system. Worked with Server Admin to maintain security and write company policies. Systems Repair Specialist, Confidential Contract work, repair and upgrade systems in various states. About 50/50 Desktop/Notebook repair. Confidential - Senior Support - Phone support for large business customers. Responsible for maintaining a good working relationship with the customer and solving the problem as quickly as possible. Also responsible for maintaining service-oriented goals.
- Mentor- Responsible for training new technicians, serving as a role model, and as a leader for my team. Handled customer satisfaction/escalations for the managers.
- First Time Fix Team - Reviewed repeat services and determined the reason they happened. Also helped to prevent further problems and resolving issues within that field. Worked with numerous different teams to track and identify issues and train technicians on the issues
- Early Life Support - Supported customers within the first 90 days of receiving their systems. Tracked and helped to resolve issues in this field.
- Projects: Trained 200 in the following issues- Suspending in Microsoft Windows 95, 98, NT4, 2000, ME , proper installations of the Dell Docking Stations, how to avoid repeat services, how to handle the customer's needs in a timely manner, call control, and proper tools use. Repair systems sent in for escalated issues. I also participated in the making and upkeep of tools for use in our technical support area
- Wireless Team - Aided customers in setting up their business to use wireless networking. Troubleshot and repaired existing wireless networks.
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