Network Systems Administrator, Resume Profile, MD - Hire IT People

SUMMARY Network Systems Administrator with 7 years experience in the planning, design, and implementation of network technologies. Demonstrated record of success in troubleshooting computers, increasing efficiency, securing data and optimizing the access and utilization of shared information using a variety of hardware and software. Outstanding customer service skills resolving technical issues and educating end-users. Team player making significant contributions to team and individual success. Looking to learn and apply new technologies and business methodologies.

WORK EXPERIENCE

Network Systems Administrator

Confidential

Configure, maintain and troubleshoot Infrastructure Equipment .

Monitor, maintain, support, and optimize all networked hardware/software and associated operating systems.

Support Disaster Recovery Planning for Windows and Citrix Servers

Server software support for MS Exchange, Active Directory, Blackberry, VMWare, DNS, and DHCP

Hardware and software upgrades and maintenance on Windows and Citrix Servers

Respond to user requests and Helpdesk escalations via the Clarify / Service Now ticketing system.

Provide Leadership, Training and Mentorship for Junior Support Analysts and Helpdesk personnel.

Systems Support Analyst

Confidential

Work and resolve problem tickets from the executive, user community regarding equipment including Desktops / laptops / printers / peripheral hardware, Windows operating systems, PC, LAN/WAN connectivity, application installs, reinstalls and uninstalls and troubleshooting application issues

Imaging and deployment of workstations, VOIP phones, video teleconferencing to support new users, conference rooms, moves, IT projects or other initiatives as needed

Work closely with IT systems owners and engineering to ensure system deployments are completed in a timely manner

Provide onsite support to troubleshoot system outages, deployments, or other items when needed

Other duties as assigned

Systems Administrator

Confidential

Responded to end user requests in 100 user corporate computing environment.

Developed plans for systems improvement and operations, hardware and software purchases.

Development, implementation, installation, and operation of information and functional systems for the client.

Performed Server and workstation maintenance, software installs, hardware upgrades, and created/maintained image installs for various hardware platforms, configurations, and documentation.

Supported the end-users when needed in the usage, training, and maintenance of software programs and hardware.

Coordinated server operation, upgrades, updates, scheduling, backup, storage, and retrieval functions and documentation.

Server support for Citrix, Windows , Symantec, Veritas, and Blackberry

Enterprise Systems Support II

Confidential

Maintained local area network for engineering group, which included workstations and several Windows servers, network printers, and associated hardware/software

Administered Active Directory the Local and Wide Area Network, providing technical support in the areas of Maintenance, Repair, and configuration of Servers, Desktop systems and Network Infrastructure.

Technical resource and escalation point for tier 1 and Help desk analysts

Performed rollout of new sites and existing sites to Corp or Field Standard server and workstation image

Implemented Network upgrades by installing new Servers, Security and Infrastructure equipment and Productivity Software.

Support tasks include problem identification, logging, tracking, resolution, and escalation as appropriate to I.S. technical areas and departments.

Documented problems and solutions, and recorded all activity and communications regarding problems and Trends.

Trained new ES employees as required and provided support to them as needed

Helpdesk Support Analyst

Confidential

Provided knowledgeable support for proprietary software and Microsoft Office suites.

Trained new employees as required and provided support to them as needed.

Tracked client phone conversations email replies, and other Absolute Quality representative interactions through Remedy ticket software.

Troubleshoot secure connections such as Shiva, VPN, and Citrix.

Supported and resolved issues related to the functionality of current Operating Systems such as Win98, NT XP, and Macintosh.

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Network Systems Administrator, Resume Profile

MD

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