PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

• Help design, configure, maintain and secure the company's LAN, MAN, WAN, Wireless and Voice infrastructure. Consistently deploying new devices and systems for new projects as we try to stay on top of new Datacenter Technologies
• Switching and Routing Being part of a Cisco based shop, setup and deploy a wide variety of Cisco switches and routers. Currently utilizing EIGRP and BGP as the Routing Protocols, as well as static routes, route distribution, etc., for the company. Additionally have very good knowledge setting up almost all types of routing protocols OSPF, RIP, etc.
• Backup Circuit Maintain, configure and deploy a wireless backup connection for remote sites with the use of Raven X V4221-V Airlink Modems for 3G Public Virtual Tunnels and Sierra Wireless GX440 modems for 4G LTE Private Virtual Tunnels.
• Deploy, maintain and provision circuits on a Sprint MPLS Network. Work with them for any problems the T1's, Multilinks, PRI's, Ethernet connections, etc. may have.
• Wireless - Maintain and configure all Cisco 1131 and 1242 Access Points that are deployed throughout the corporate office and remote sites as well as the connection to two Cisco 4400 Series Wireless LAN Controllers WLC , including one Anchor Controller. Manage both WLC's with the Cisco Wireless Control System WCS . Currently working on implementing Cisco Identity Service Engine ISE mainly for the use of BYOD. Also in the process of migrating to Meraki Access Points with the use of a Meraki Firewall for the wireless network.
• VOIP Maintain and configure all the Cisco Voice Over IP phone system, deploying Cisco 7962, 7942 IP phones, some with 7915 Expansion Modules and Soft Phones IP Communicator . Work with basically the entire Cisco Voice Systems: Cisco Unified Communication Manager CUCM , Cisco Enterprise License Manager ELM , Cisco Unity Connection Administration CUC , Cisco Unified CM IM Presence Administration Jabber , Unified Contact Center Express UCCX , Cisco Agent Desktop CAD , Cisco Desktop Administrator CDA , Cisco Unified Intelligence Center CUIC . Also work with non-cisco systems: TeleMate for Voice Reporting, Arc Solution for the front desk call reception and CallRex for call recording. Starting the implementation of SIP trunking for this year's project.
• Security Maintain and configure firewall rules as needed with the use of Cisco Adaptive Secure Appliance ASA . Also work with our third party IDS Solutionary , preventing all sorts of intrusion attacks to the network.
• Web Filtering Maintain and configure web filtering service and provide access as requested with the use of Websense Manager.
• Logging Work with Splunk Log Server and run reports for any problems or research needed.
• Network Monitoring Maintain and monitor the network with the use of Solar Winds and its tools.
• Bandwidth Monitor Maintain, configure and prepare for future design with the use if ACE Live to monitor the network bandwidth at any of our nodes.
• Assist the Systems Team as needed with the Unified Computing System UCS maintenance and use.
• Remote Network Access Configure and Maintain VPN tunnels for our remote users with the use of Cisco Anyconnect and RSA SecureID tokens. Also configure Site to Site Virtual Tunnels.
• Liebert Monitoring Tools Monitor Remote Liebert UPS and Rack Temperatures.
• As a Network Engineer II, train lower level Network Engineers and the Help Desk.

Confidential

Network Management Operation NMO ,

• Remotely monitored TDS network on all 29 states, through a wide range of devices, such as Data Network Devices, Fiber Muxes, Voice Switches etc.
• Helped restore major outages due to equipment failure, weather, accidents, etc. and dispatch the Field Service Technician as needed.
• Planned jointly with the department manager better ways to improve performance and processes, and to resolve alarms in a fast and efficient manner.
• Worked with Managed IP customers on resolving their network problems and getting them back in service.
• Assisted with network upgrades and software patching.
• Remotely tested lines, voice trunk groups, and other facilities.
• Worked as a 1st Level troubleshooter for Carrier Circuits such as AT T, Verizon, Sprint , Point to Point Circuits, etc.
• Responded to law enforcement requests, fraud complaints, and Internet abuse complaints while also maintaining confidentiality.

Network Operation Center-Trouble Resolution Confidential

• Helped implement a new Unified Ticketing System UTS that unifies several applications into one, simplifying methods of research. Trained co-workers and formally presented new UTS to ensure a successful transition.
• Worked as a 1.5 level of problem resolution, investigating further than the front-line advisors to solve customer issues.
• Researched new and existing residential and business customer concerns, analyzed specific problems and executed appropriate action to address issues and meet customers' needs.
• Dispatched Field Service Technicians as needed.
• Customer Care and Sales Advisor Bilingual, Confidential
• Helped existing customers with their telephone and internet services such as feature and package changes, billing issues, contract renewals, DSL service, etc.
• Sold voice and data packages and services to new customers.
• Account Service Representative Confidential
• Gave Dial Up and DSL internet support.
• Sold TDS internet services Dial up, DSL, Antivirus Program, Internet Call Manager, Web Hosting etc. .
• Assisted customers with their billing accounts.
• Dominican Corporation of Electric State Companies, Energy Control Center, Santo Domingo, Dom. Rep.

Informatics Control Manager III, Confidential

• Designed Excel macros for the purpose of tracking energy interruptions, analyzing their cause and accurately calculating compensation costs to be charged to the offender.
• Verified and provided daily reports to all energy agents on: programmed plan maintenance, accidental interruptions, cost and duration of each interruption, comparisons to previous days, months and years, blackouts etc.
• Worked with staff to supply technical support to 40 computers, assisting with software, hardware and network problems, implementing operating systems, installing programs, dial up, setting Outlook Express and Microsoft Outlook accounts.
• Compared, validated and created Excel charts and tables as tools to improve company performance, with a focus on tracking performance of the Distribution companies as part of the overall performance of the Transmission Company. Example charts included the energy transportation cost of each handoff to the Distribution end, comparison hour-over-hour of the total customer consumption, detailed data on the time and amount of generators that were running, and identifying when maintenance could or could not be performed.
• Analysis and Invoice Manager of the Independent Private Producers, Confidential
• Analyzed and calculated monthly invoices sent by the Independent Private Producers IPP , such as Smith and Enron, Transcontinental Capital Corporation, etc.
• Provided maintenance and support to the network and all computers systems within the department.
• Compared, validated and created Excel charts and tables providing analytic performance improvements. Example analyses displayed increasing and decreasing cost of Kilowatts per energy provided by the IPP's per month, allowing negotiation of better deals. These were presented to the CEO and eventually given as an update to the President of the Dominican Republic, who used them in press conferences.
• Technical Support and Data Entry Operator, Confidential
• Supplied technical support to all computer systems in the department.
• Operated computer information data entry.