EMPLOYMENT OBJECTIVE:

I am an experienced Systems Manager, Network Administrator Senior Technical Support Manager that is friendly, loyal, and outgoing with strong people skills. I am looking to utilize my 15 years of experience in: Technical Support, Networking, Troubleshooting, Office Management, and Quality Customer Service with a great Company in a friendly workplace that has room for advancement.

SKILLS:

Over 15 years Networking Experience, Technical Support, Systems Management, Data Migration, Customer Service Manager, Over 10 years of Office Experience, Customer Service and Employee Management, Project Coordination, Software Blue Printing and Testing, Data Base Administration, Software Analyzing and Testing, Data storage and backups multiple backup softwares solutions , Disk/storage arrays, Server Installs. Proficient in all versions of Microsoft Windows 3.1/95/98/ME/2000/NT/2K/ XP/Vista/2003, Novell 2, 3 6, Unix, Linux, Active Directory, Domains, TCP/IP, DHCP, DNS, WINS, SNMP, OSI layers, Firewalls, Routers, Switches, VLANs, telnet, FTP, Secure FTP, VPN, HTTP, and HTTPS, ISDN, VoIP, Software Distribution, Patch management, the entire Microsoft Office Suite Excel, Word, Access, Powerpoint , Quickbooks, Quicken, One Write, Solomon, Citrix, PC Anywhere, Terminal Services.

EXPERIENCE

Confidential

Systems Administration.

Maintained PBX phone system, handled any and all hardware and software problems for this Accountants Company, including QuickBooks Database migration, outlook configurations, excel spreadsheets, access and database backups, and file backups, printer issues, PC issues including upgrades, internet issues utilizing cisco routers and video conferencing. Maintained data integrity within QuickBooks and fixed any corrupted files.

Confidential

Desktop Technical Support Data Center

• Active TS/SCI Security Clearance.
• Provided Levels 1, 2 and 3 Technical Support to thousands of customers. Install and troubleshoot software and hardware which includes monitoring systems, building and provisioning systems, providing application support, asset management, and participate in enterprise projects. Provided Network administration including password resets, user lockouts, domain additions, system backups, etc. Software installs, upgrades, troubleshooting, and problem resolutions. Remote Support Tools, Encryption, Lotus Notes, Sametime, Netmeeting, ActivIdentity, CheckPoint Firewall, DNS, DHCP, TCP/IP, ISDN, VPN Configurations, Active Directory, Remedy, Cisco Routers and Switches, Web Monitoring and Filtering, Systems Integration, Juniper. Worked with the following DoD systems: DCPDS, DEERS. Completed Required IA Compliance testing Confidential .

Confidential

Technical Support and Title Agent

Consulted for a Title Insurance Company. Provided Technical Support to employees as needed. Also worked for company creating Title Insurance HUD-1 Sheets for the sale and closing on a home.

Confidential

Buyer / Administrative Assistant

Buyer for multiple Hospitals in Health Care Industry. Maintained Inventory needs for hospitals. Purchase ordering for hospitals. Worked with hundreds of Vendors. Utilized PeopleSoft, Outlookand Confidential

Technical Support Tier II

VoIP telecommunications handling all data center calls that were escalated to Tier II support for Technical Support, Installation support including hardware, Troubleshooting VoIP problems, Voice Packages problems including voicemail, call forwarding, call transfer, caller ID, connection problems and connectivity problems. Handled all Escalated Tier II LNP issues and all Escalated Customer Service and Billing Issues. Replied to customer emails regarding billing, and technical support issues. Utilized Avaya software in call center.

Confidential

Network Administration.

Handled any and all hardware and software problems for this Accountants Company, including QuickBooks Database migration, database backups, and file backup using NetBackup, printer issues, PC issues including upgrades. Maintained data integrity within QuickBooks and fixed any corrupted files.

Confidential

Performed upgrades and troubleshooted any PC and Printer problems. Installed software and hardware as needed. Entered billing information in Quickbooks. Drove as emergency backup driver for the company as well.

National Property Data, Sales Mgr. Software Analyst

Confidential

Started with System Design, Project Coordination, Software Analyzing. I tested newly designed software and worked with the programmers to determine problems and solutions. After the software was finished and ready for use I became the Sales Manager of the company for this newly created service.

Confidential

Senior Technical Support Manager

Monitored Multiple Servers Win 2000, XP, NT Novell and topologies Ethernet, Token Ring, Giganet , Internet Access, Worked with maintained and configured DSL, T-1, Frame Relay, Analog, Digital, PBX and VOIP. TCP/IP, Hubs, Routers, Modems analog digital Wiring/Jacks, Phone Systems, PC's, Hardware, Software, Database Administrator, Programming min. , Documentation, Testing, Designing, Managing Employees, Backup Disaster Recovery, Sales, Traveling for Sales, Users Customer Support, Trouble Shooting, Installations, Training, Hiring/Firing, Inventory, Vendor Recruitment software, hardware, telephone and telecommunication companies and Ordering or all Servers, PC's, office equipment and parts.

Confidential

Office Mgr/Human Resources Mgr./Data Entry Mgr.

Managed employees, all office equipment and vendors. Worked directly for the owner, CEO General Manager, providing transportation schedules scheduling conferences/meetings for them. I was the Senior Customer Service advisor to over 500 clients. As Human Resources Manager I was responsible for hr generalist tasks, benefits administering and employee relations. Scheduled data entry processors for night typing. Provided our Clients with personal service: I place their Orders, Faxed them Reports, Word Processed Special documents took them to Lunch. Documented all Minutes to Meetings coordinated projects. Outside Sales and Inside over the phone sales and Setting up new Clients. Trained employees on In-house Property Information system. Created Reports Charts for customers, superiors and Conferences, created spreadsheets using Excel, created Documents using Word made Reports Charts using Powerpoint in-house system, generated billing reports. I worked directly with programmers to create a new Web based property info order system.

Confidential

Senior Network Administrator

Managed the Network and users, Provided new IP addresses daily, Built and Designed new Novell File Servers, Designed Network topology and architecture, provided System Administration, Software and Hardware Installation. User and Customer Support and Troubleshooting. Worked with a UNIX based

Confidential

Systems Manager

Monitored and Maintained the Network, Files Servers, Users, Software and Hardware, Backup and Disaster Recovery. Provided Troubleshooting and Helpdesk Support, Inventory Control and Details. Reporting and Charts.

Confidential

Clerical Word Processor

Word processed documents and letters for the actuaries plan administrators. Filed retrieved all folders for entire company, Maintained file room, Bound reports documents with binding machine. Managed shipments. Copied documents, letters reports, maintained shipping receiving register, handled all mail and postage.