Objective

Solutions-oriented, highly motivated junior engineer offering ready to-leverage technical training and the adaptability to excel in a Network / System Administrator role.

Professional Profile:

• Proficient in CISCO and Window networking infrastructures with good understanding of linux. -Established ability to analyze, troubleshoot and determine technical problems within LAN/WAN infrastructure, as well as WLAN. -Monitor window server-based networks infrastructures using Science logic and LPI software. -Schedule and perform maintenance and system upgrades of network infrastructure. -Monitor System alerts and Load balancers devices and processes. -Provide excellent CISCO IOS network security: layer 2 securities, Router security, LAN security, IOS Firewalls ASA
• Thorough knowledge of TCP/IP addressing and sub-netting.
• Hands-on experience with Cisco IOS-based routers 3900, 3800 and 2900 families and Cisco IOS-based switches 6500, 3850, 3650, 3750 and 3560 families . Cisco NX-OS based 7000, 5000 and 2000 families .
• Good Understanding of firewalls including Network / Port Address Translations NAT / PAT,ACL Site-to-Site VPNs and remote-access VPNs,GRE
• Understanding of layer 3 protocols, such as HSRP, EIGRP, OSPF, and BGP.
• Understanding of layer 2 technologies including Rapid Spanning Tree Protocol, PPP, and HDLC
• Logging aggregation and reporting via SNMP and SYSLOG.
• Knowledge and experience of VoIP Telephony, Cisco Call Manager, Cisco Unity voicemail , Cisco Telepresence ,Cisco IOS Cisco gateways, VMWARE,Meraki -Skilled in troubleshooting Cisco Wireless environment AP, WLC
• Proven ability to multitask and work collaboratively in a strong team concept environment, as well as working independently on specific assignments. -Excellent analytical skills, focusing in time management and organization's priorities while aiming to customer's satisfaction.
• Fluent in French

Technical Knowledge

Experience Highlights

Confidential

• Responsible for monitoring and troubleshooting a wide range of managed telephony, hosted application, managed network, ,network security services and wireless environment.
• Performed builds, moves, adds, changes, and deletions extension, voicemail and email accounts, VoIP phone configurations, call centers, hunt groups, calling features, user mobility features, extension assignments, and call routing in CUCM and CME
• Deployed and managed approximately 1000 Cisco IP phones, Cisco IP Communicator and Cisco ATA devices at corporate and remote locations. Segmented traffic using voice and data VLANs on Cisco 6500 switches at corporate and remote locations for extending DHCP and DNS services to registered Cisco IP phones.
• Troubleshoot MGCP and H.323 Cisco voice gateways issue at remote locations with a centralized Cisco Unified Communication Manager Call Manager cluster at the corporate location.
• Responsible for resetting voicemail passwords and locked mailboxes in Cisco Unity voicemail system as well as troubleshooting message waiting indication and call handler configurations for users. Also responsible for maintaining firmware upgrades for Cisco routers, switches and voice gateways and software patches on voice servers, when applicable.
• Working on ASA 5505,5510,5520,5585 Firewalls.
• Implementing security policies using ACL, NAT, IPSEC/SSL VPN, IPS/IDS, AAA TACACS RADIUS
• Support and troubleshooting complex cases for Cisco Routers, and security appliances ASA, VPN tunnel
• Implement VPN connections and Perform Troubleshooting site to site VPN and remote access VPN
• Built and upgraded LAN Infrastructure, migrated from shared network to switched environment using cisco products 2900, 5500 and 3500XL series
• Configured 6509 switches in distribution layer connected to the access layer and core layer
• Configured and connected Cisco routers 7200 series to Internet service provider ISP
• Installed and configured Cisco routers 2500,2600 and 3640 series
• Routing :Static Routing, IGRP, EIGRP, OSPF, BGP, GRE, MPLS,
• Policy Based Routing PBR, Route Filtering, Redistribution, Summarization,IPSLA,load balancing via EIGRP ,BGP
• Implemented VLAN using Cisco switch catalyst 1900, 2900, 5000 6000 series.
• Switching : Catalyst CatOS and IOS based Switches, VTP, STP, MST, RSTP , Trunking, VLANs, Layer 3 Switches, Logical Ether Channels,HSRP
• Dealt with monitoring tools like network packet capture tools like Wire-shark, etc.
• Troubleshooting of complex LAN/WAN infrastructure including routing protocols EIGRP, OSPF BGP -Configuring network access servers and routers for AAA Security -Documentation and change control -Worked on troubleshooting of complex LAN/WAN infrastructure -Administration of Cisco 11.x and 12.1 versions -Monitoring all Cisco equipment's using Cisco Works -Involved in SNMP Network management. -Upgrading and backups of Cisco router configuration files -Implementing and maintaining backup schedules
• Coordinated, escalated, and resolved various repair issues with carriers, vendors ISP and Cisco TAC.
• Managed and resolved all customer satisfaction issues which were escalated directly to me from engineering, and NOC staff.
• Provide 24x7 on-call technical support to customers
• We provide support for client such as Tishman
• Speyer,Audemars,FOX TV,Kravet Fabric,Contour Global,NHL

Confidential

• Provide networking/desktop support and perform computer
• maintenance for students and faculty.

Confidential

• Electronic service repair on Video game consoles: Xbox, PlayStation,
• Wii and apples' product