SUMMARY

• Over 8+ years of Experience in providing IT infrastructure solutions on technologies like Office 365, MS Exchange, System Center Configuration Manager, Active Directory, VMware, Hyper - V, Windows Server, Networking.
• Experience with multiple Microsoft products including Exchange 2013, 2010, 2007, 2003, Office 365, Lync, Skype for Business, and Microsoft Office Suite, Hybrid Exchange, Outlook Web Access (OWA), Active Sync, email queue
• Responsible for all components of Office 365 including One Drive for Business, Skype for Business, Share Point, Delve, Yammer and Exchange online.
• Office 365 Exchange Online Deployments, Migration and hybrid solutions.
• Experience in Design and Implementation of VMware ESXi 5.0 and 5.1 and Hyper-VVirtualization Environments
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring free busy related issues.
• Proficient in Public Folder creation, replication and rights assignments.
• Experience monitoring message queue and performing Exchange backup and restore.
• Vast experience troubleshooting and resolving both client and server side issues.
• Successfully deployed and transitioned Lync deployments to newer versions.
• Experience with the administration of mobile devices on multiple platforms.
• Well-versed in configuring, maintaining and deploying Windows Servers (2003, 2008, 2012 and 2016).
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management
• Administered the Domain Name Server (DNS).
• The AD Integrated-DNS, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure
• Install and configure users with VPN access & remote access Experience with System Center Configuration Manager (SCCM). Patching updates/ Application Inventory/ deploying software etc.
• Knowledge on TCP/IP, DCHP and DNS issues/concepts
• Implementing Lync 2013 by defining the Lync roles in the topology and completing the lync deployment
• Documented and tracked all peripherals and Network problems using SharePoint 2010 and Action Remedy.
• Verified user functionality and access to services via Outlook, OWA, and Outlook anywhere and assisted in resolving any issues.
• Ticket distribution to charities, employees, and outside parties, creation of flyers/correspondence related to same and in some cases, serving as the host and company point of contact at event.
• Documented and tracked all peripherals and Network problems using Care360/ E-forms Ticketing System SharePoint 2010, Action Remedy Ticketing System in a 24 X 7 Enterprise Data Center Environment.
• Participate in the verification of DNS and Exchange 2010 systems and made changes to infrastructure to better suite migration effort.
• 24X7 Admin support.

TECHNICAL SKILLS

Servers: Windows Server 2003/2008 R2, 2012 R2

Messaging Environment: Lync 2010/2013, Exchange 2003, 2007, 2010, 2013 and Office 365

System management tools: VCenter, SCCM, SCOM, DPM

Operating Systems: Windows XP, Vista, 7, 8.1, 10, Apple Mac OS

Virtualization tools: VMware vSphere, ESX/ESXi, Hyper-V

Cloud: AWS, Microsoft Azure, Office 365

Protocols: SMTP, POP3, IMAP, DHCP, TCP/IP, HTTP, STP, RSTP, FTP, IMAP

Scripting: PowerShell, Unix

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Office 365 Administrator

Responsibilities:

• Hands on experience with Office Pro Plus 365 portals, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and trouble shoot issues related to sharing, experience with Office 365 Pro Plus troubleshooting issues.
• Experience with Exchange online and Skype for Business Online.
• Migration experience from On Premise Exchange to Office-365 cloud.
• Worked with Microsoft Exchange server 2010/2013.
• Excellent knowledge of Administrator Exchange environment.
• Creating and deploying of Operating System template images using VMware Infrastructure client.
• Creating of standard Virtual Machines, templates and Cloning.
• Creating snapshots, P2V Migration, Configuring Data stores in case of space constraints.
• Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office 365 Enterprise E1, E3, E4 and E5 Licenses.
• Hands on experience with Windows Power Shell.
• Migrated (P2V, V2V) Servers by using VMware convertor and updating VMware tools on Guest.
• Hands on experience installing, configuring, troubleshooting ESXi
• Managing day to day operations related to ESXi/VCenter.
• Experience in the administration of Windows 2008/2012 server.
• Implemented various Backup & Restore mechanisms using Power Shell and Stsadm command utility.
• Hands on experience PowerShell scripting to migrate existing data for new 3rd party tool.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Excellent knowledge of Hybrid Migration and Remote Move migration.
• Hands on Application level patching.
• Troubleshoot server issues, participate in server builds & raid array configuration.
• Maintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recovery.
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
• Configure and troubleshoot AD smart card authentication.
• Pinpoint and diagnose directory problems using in-depth troubleshooting diagnostics available to domain administrators.
• Respond to ADDS data calls from auditors.
• Monitor audit changes to objects in the AD.
• Administered user and group accounts.
• This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management.
• Administered the Domain Name Server (DNS).
• The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Virus sweeps using ESET Antivirus, ESET Smart Security, AVG, malware bytes, cc cleaner etc.
• Install and configure users with VPN access & remote access Experience with System Center Configuration Manager (SCCM).
• Patching updates/ Application Inventory/ deploying software etc.
• Knowledge of TCP/IP, DCHP and DNS issues/concepts.
• Project entailed converting from custom in house JIVA developed to Blue BI Apps.
• Migrated 450 user’s groups / roles & security from JIVA apps to Blue BI Apps.
• Coordination & Chaired production night activities.
• Coordination with onsite team (15 members) in production support environment.
• Coordinating and Troubleshooting with different stakeholders.

Environment: Office 365 Pro Plus, Exchange online, Microsoft Exchange server 2010/2013, VMware ESXi, Office Enterprise 365 E1, E3, E4 and E5 licenses, Windows Power Shell, ESX/Virtual center, Windows server 2008/2012, TCP/IP, DNS, Group Policy, IMAP, LDAP, AD DS, DNS, SCCM, DCHP.

Confidential, Dallas, TX

Exchange Server/Office 365 Administrator

Responsibilities:

• Architected and deployed the technology infrastructure within the environment, including Microsoft Exchange Servers, and Windows Servers Performed mid-migration and post-migration support to the enterprise
• Used Exchange Server Profile Analyzer to understand the current environment
• Utilized Exchange Calculator Sheet for Mailbox Sizing
• Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to Office 365.
• Managed the deployment and migration of Lync 2010 to Lync 2013.
• Assisted with the testing implementation of Skype for Business 2015 for IM, Voice, Video, and collaboration services
• Managed and configured Microsoft’s Office 365 Azure directory so that it was properly synchronized with the on premise Active Directory environment.
• Used built in Exchange migration tools to move data from on premise into Office 365 environment
• Administered daily tasks both for the on premise and the cloud environment using PowerShell.
• Deploying and managing Enterprise Voice for Lync 2010/ Lync 2013/Skype for Business
• Migrated user mailboxes from Exchange 2013 to Office 365
• Closed incident requests/tasks related to migration support.
• Provided analytic and problem-solving skills, combined with the ability to assess complex problems and propose practical solutions
• Provided leadership and experience to assist technical team with application development and deployment projects
• Wrote clear, concise technical documentation to communicate with both the management team as well as the technical project team
• Responsible for documentation of the Microsoft O365/Exchange and Messaging-computing environment
• Manage and administer F5 Web Application Firewall, load balancing Exchange and Skype for Business.
• Subject matter expert: Active Directory, Group policies, DNS, DHCP, ADFS.

Environment: Exchange server 2013, Office 365, Windows Server 2008 R2 /2012 R2, Azure Directory, Active Directory, Lync 2010/2013, Skype for Business.

Confidential, Chicago, IL

Microsoft Exchange/Office 365 Administrator

Responsibilities:

• Worked closely with the Office 365 migration team during large client migrations to assist and provide support
• Setup and maintained Microsoft Office 365 (SharePoint Online, Exchange Online)
• Proven experience installing and administering Exchange Server 2003/2007/2010 .
• Perform MS Exchange system administration activities involving install, update, configure and maintain servers
• Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information)
• Setting up Exchange Server Archiving - archive items from Microsoft Exchange user mailboxes, journal mailboxes, and public folders
• Manage recipient objects, including migrating recipients from previous versions of Exchange Server to Exchange Server 2010.
• Migrated 4,000 e-mail accounts from Rackspace Hosting Services to Microsoft Office 365 Exchange Online
• Good understanding about backup applications like Tivoli and Net backup and the various methods about backing and restoring Exchange Database and configurations
• Worked on upgrading, transitioning and migrating Exchange to the latest version.
• Setting up SMTP Archiving and Daily Health Checks for all Exchange servers.
• Manage Storage Groups, Clustered Servers and setup policies.
• Generate periodic reports on Mail flow.
• Developed and deployed new 2012R2 Forest/Domain architecture for consolidation of activities and resources into a single security boundary.
• This environment is replacing the current production environment.

Environment: Office 365, Exchange Server 2003/2007/2010 , Office 365 Exchange Online, Active Directory, Outlook Anywhere.

Confidential, San Diego, CA

Exchange Administrator

Responsibilities:

• Provided Tier 3 and 4 E-Mail technical support, analysis, development, implementation, administration, and maintenance to local and global systems at the Enterprise level.
• Administrating the Domain and Services, Active Directory, GPO, IIS (performing code loads on the production environment), Generating certificate request and Installing VeriSign certificate on the website.
• Planned, deployed, and configuredExchange2010 server in production environment.
• Setup, configure, and maintain MicrosoftExchange2010 servers in multiple Database Availability Groups (DAG).
• Administered Windows Server roles and features about the Exchange 2010-Office365hybrid environment.
• Perform daily monitoring ofExchangesoftware through native tools and SCOM.
• Coordination with Windows team for Installation of Exchange 2007/2010 patches released by Microsoft.
• Utilize PowerShell for administration tasks and process automation.
• Provide server administration for test, development, quality assurance, and production environments.
• Providing Technical Support for Post Migration Issues/Issues faced by users in the Hybrid Environment.
• Managing Users, writing instructions on setting up Outlook 2010.
• Perform Message Tracking to troubleshoot delivery problems.
• Ensure all servers are up to date with latest security updates and software upgrades.
• Managing the Active Directory\Exchangeenvironment.
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
• Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment.
• Created user mailboxes via PowerShell and utilized move commands to relocate accounts to Office 365.
• Active Directory configuration and maintenance including GPO administration.
• Adhere to all standards related with thesecurityof the product.
• Maintaining Active Directory infrastructure, create accounts, groups, GPO etc.
• Automated and executed Office 365 administrative tasks via PowerShell such as user account licensing and statistic reporting.
• Maintained system documentation logs and assisting in troubleshooting and diagnosis of system problems.
• Troubleshot issues with public folder access and delegates

Environment: Exchange server 2010, Office 365, Windows Server 2008 R2 /2012, Azure Directory, Active Directory, Lync Skype for Business.

Confidential

Windows Systems Administrator

Responsibilities:

• Installing Windows 2008 R2 also deploying server VM from Templates.
• Installing configuring knowledge of ADS, DNS&DHCP.
• Taking server backup and desktop imaging using Ghost backup utility.
• Creating users, groups and assigning permissions as per requirements
• Sharing folders and giving permissions for users
• Remote installation of software's & patches
• Adding computers into domain and Troubleshooting Operating System related issues
• Configuration, troubleshooting and installation outlook
• Maintaining and monitoring of DNS and DHCPServers.
• Installation and configuration of VMware ESXi 5.5 and VCenter.
• Created the user accounts and profiles, assigned permissions using Active Directory, a directory service which contains information of all user accounts and which optimizes the network traffic.
• Managing Disk Usage and Disk Administration.
• Responsible for monitoring the status of the servers
• Handling incidents, troubleshoot, resolve or escalate to higher levels when required.
• Creating user and group accounts, Resetting user passwords

Environment: Windows 2008 R2, ADS, Azure AD Connect, DNS, DHCP, Microsoft Outlook, Disk utility, Web Application Proxy, PowerShell cmdlets.