SUMMARY OF QUALIFICATIONS

• Fifteen plus years of extensive IT and software development experience with knowledge and skills in
• Quality Assurance testing, LAN / Lab /Systems administration and integration, IT debug analysis,
• support and IT instruction. Seeking as a key member of a global, Agile team to resolve IT issues and
• provide cost effective solutions.

CORE COMPETENCIES

• QA Functional Automated Testing with QuickTest Pro, TestComplete and WinRunner,
• Recently completed Android tablet, Apple/MAC and IOS phone testing for the AT T Care Support
• package, Troubleshoot and Resolve ,
• Documentation developed test plans, test cases, wrote defects and defect verification results,
• Debug analysis tracking used CVS, MKS, JIRA, Rally Team Tracking and CMVC defect tools,
• LAN/Lab Administration/Integration Windows, Linux, UNIX/AIX, DNS, HTTPS, XML, HTML,
• ODBC, Java, VMware, Tivoli, Websphere, Siebel and Citrix,
• Installed Configured Oracle, MS-SQL, DB2, Sybase and MySQL databases,
• IT Instruction Training conducted classroom or 1-to-1 instruction and Team Lead support.

EXPERIENCE

Confidential

QUALITY ASSURANCE TEST ENGINEER

• Conducted functional, automated, performance/stress and regressing testing on Residential Gateways and DSL modems with video set top units, telephones and other networking / telecommunications equipment,
• Wrote and completed test plans, test reports and 220 test cases,
• Completed automated test cases and entered over 35 defects into the JIRA bug tracking system from tests performed with tools Spirent, Veriwave, SoapUI and WireShark.

Confidential

QUALITY ASSURANCE TEST ENGINEER

• Conducted functional testing of a Web Application: Dell Key Manager, Dell's version of IBM/ Tivoli Key Lifecycle Management , disk encryption software on Linux and Windows 2008 Srv.,
• Authored 70 test cases and revised and updated numerous others,
• Identified, documented and verified 45 defects using Team Track and Rally bug tracking /software development tools, while conducting installation, stress/load and regression testing.

Page 1 of 4 ROBERT EMERSON

Confidential

QUALITY ASSURANCE ENGINEER and R D TEST LAB ADMINISTRATOR

• Recorded and revised scripts for automated testing using TestComplete for Windows 2003/2008,
• Facilitated and conducted functional testing of six major releases of Strong Authentication Server and Access Client System JavaScript application products through web browsers. Authored 12 test plans, 120 test cases as well as revised and updated numerous others,
• Identified, documented and verified hundreds of defects using MKS bug tracking /software development tool, while conducting installation, stress/load and regression testing,
• Installed and configured for testing MS-SQL 2005, MySQL, Oracle 10i/11i and DB2 database servers on Window 2003/2008 Server, XP, Red Hat, SuSE Linux and AIX operating systems,
• Successfully communicated and worked with a global work force of managers, team leads and developers in resolving issues and defects throughout the software development process.

Confidential

QUALITY ASSURANCE ENGINEER II

• Completed automated testing using QuickTest Pro and WinRunner on Windows 2000, 2003 Server and XP clients with MS-SQL 2005 and Oracle 9i database environments,
• Completed functional testing of several releases of a UI/GUI browser application product,
• Documented and conducted testing over 130 test cases in Rally Team Tracking,
• Identified and verified 250 defects for .Net, Delphi and C coded Web applications.

Confidential

CONTRACT CONSULTANT: FUNCTIONAL APPLICATIONS TESTER

• UI/GUI, browser IE Firefox functional testing of a ACS modem configuring application,
• Wrote and completed testing of over 90 test cases,
• Conducted and verified 104 defects for TR-069 protocol controlled CPE modems,
• Used CVS for configuration test case management on Windows XP in Solaris Oracle 9i database environments,
• Working with a diverse, global work force of managers, team leads and developers in resolving issues and defects for modem configuration and control software.

Confidential

SENIOR SOFTWARE TESTER II Interoperability Applications Division

• Accomplished interoperability testing on Windows, Red Hat Linux, UNIX/AIX platforms in a storage area network SAN environment. Installed and configured SCSI / Fibre Channel routers, Fibre Channel switches, Ethernet switches and hubs, Fibre Channel and iSCSI Host Bus Adapters.
• Completed application testing of enterprise storage software Veritas Netbackup and Backup Exec, ARC- Serve BrightStor, Tivoli Storage Manager, HP OpenView Data Protector and Galaxy CommVault on the same Windows, Red Hat Linux and UNIX platforms in a SAN environment.
• Led in reassembling a disassembled lab. Identified functioning equipment, installed, connected and re-configured hardware/software testing cells, updated firmware and drivers, i.e. rebuilt the lab. Inventoried, stripped useable parts, marked and made ready for disposal non-functioning equipment.
• Confidential CERTIFICATION TEST ENGINEER: QA/Integration Tester Lab Administrator
• Conducted software QA and integration testing, on XP, Win2k, NT, UNIX and Linux,
• Administered a 55 node Windows and UNIX / Linux Certification Lab,
• Installed, configured and maintained, servers, routers, hubs and modems,
• Configured Oracle, DB2, MS-SQL and Sybase databases with Tivoli's Network Management software and Tivoli Storage Manager with IBM tape library on Window/UNIX, SCSI servers,
• Configured Websphere, IBM/Apache HTTP, Policy Director LDAP and Citrix,
• Some UNIX shell, Java and Perl script maintenance and enhancing.

Confidential

SOFTWARE INTEGRATION TESTER

• Test network server hardware and software in cross platform environments,
• Test case completion and installation, stress/load and regression testing in a Windows testing lab,
• Supported in maintaining a Windows and Warp Server environment lab,
• Installed, configured and maintained hubs, modems, SCSI and RAID servers,
• Software installation and configuration of DB2, Lotus Domino and IBM network software servers,
• Conducted software server and Y2k integration testing on multiple platforms.

NETWORK DEBUG SUPPORT ANALYST

• Completed software engineer problem determination and low-level debug of network and desktop, operating systems on a LAN Systems Level 2.5 Support Team,
• Solved technical problems, including recreations of critical situations critsits ,
• Instructed sections of the IBM worldwide taught Problem, Determination / Problem Source, Identification PD/PSI a LAN debug course for two years,
• Fulfilled the requirements for AIX v4 certification.

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Confidential

Equipment Procurement Division

Assistant Automation Administrator

• Programmed in four mainframe languages and DOS batch, OS/2 Command, REXX, dbase III ,
• Conducted system analysis for project proposals,
• Provided installation, configuration and maintenance on hardware and software support services,
• Advised other analysts, supervised programmers and apprentices.

Network Administrator

• Five plus years administered three Novell and two OS/2 networks at multiple locations,
• Installed, configured and maintained, servers, client workstations, hubs and modems,
• Used IBM's Netview DM/2 and scripts to automate software installations and configurations on
• 76 plus nodes over the LAN,
• Attended seminars and completed the requirements for Novell NetWare CNA certification.
• PC Advisor Functional Title , Technical Support Lead, IT Instructor
• Assisted and advised management in automation procurements,
• Conducted IT training of technical and non-technical personnel in classroom and 1 x 1 sessions.