Career Objective

To be effective, creative and responsible at whatever responsibilities assigned.

Skills

Healthcare and ACA experience Highly organized, Creative Problem Solver, Agile or Iterative Development, Flexible to learn new products and technologies quickly, Self - Starter, Can work in a fast-paced environment and produce multiple quality deliverables with varying deadlines, Developing Structured Written Materials and Visual Aids, Technical writing, Supervision, Leadership/Management, Volunteer Management, Multicultural Sensitivity/Awareness, Communication listening, verbal, written, Analytical/Research, Critical Thinking, Planning/Organizing, Problem Solving/Reasoning/Creativity, Flexibility/Adaptability/Managing Multiple Priorities, Teambuilding, Reliable/Responsible, Instructional, Mediation, Time Management, Marketing, Resource Identification and Development, Willingness to Learn, Maryland Medical Assistance Programs Policies and Regulations CMA, LTC, MCHP, PAC, EID, QMB, SLMB, QLTCP, etc., Medicaid, Medicaid Systems experience C ram, ACCESS, CARES, MMIS, ACS, SDX, SVES, SOLQ, RUMBA, etc., Computer/Technical literacy Distant Learning, Web Page Design, Front Page, MS Office, Interactive Learning, E-Learning, Games and Simulations, PowerPoint, Video production, etc. .

Work Experience

Healthcare Training Specialist/Technical Writer

Confidential

Supervisor of Patient Advocates

Confidential

Medical Care Program Specialist II, Senior Medicaid Trainer

Confidential

Owner/Operator

Confidential

Staff

Confidential

Director of Volunteer Services

Confidential

Faculty Confidential Faculty Confidential Host/Producer Confidential Human Service Specialist II

Confidential

Human Service Specialist II Confidential Support Enforcement Agent III

Confidential

Work Experience

South Carolina Department of Health and Human Services

Healthcare Technical Writer/Trainer

• I am a Senior Healthcare Training Specialist/Technical Writer for The Eligibility and Enrollment Member Management Project for the South Carolina Department of Health and Human Services, one of the largest IT projects for the State of South Carolina, contracted by Software People, Inc. . I am training the multi-year effort to replace the State's aging Medicaid Eligibility Determination System and other member management applications with a modern, service oriented architecture based system. I am working a very complex project with exceptionally high quality team members. I work with various internal teams including the Project Director/Project Managers, Technical Director/Developers, and Business Analysts/SMEs in a development environment, to create business and technical project artifacts that will be utilized internally by the project team, executive management, agency staff and/or externally by vendors, CMS or other stakeholders.
• As a trainer I participate in the development and deployment of a training curriculum for South Carolina's new Eligibility Enrollment Member Management System. I develop a curriculum that meets the specific needs of eligibility workers transitioning from a mainframe, green screen system to a contemporary system with a GUI format and a web services backend. As trainer I also conduct Train the Trainer exercises with local field staff throughout the state using the developed curriculum as well as the policies and procedures that accompany it. I apply pedagogical techniques uniquely suited to adult learners in a state government organizational context supporting a variety of learning styles and experiences. I am responsible for rolling out curriculum updates and training of trainers to accommodate the changes and participate in standup of business operations supporting the Eligibility and Enrollment Member Management. I ensure updates to course and reference documentation on a continuous basis for timeliness and relevancy. I perform on-site training for users and/or trainers all over the state in using the Medicaid Eligibility system C ram. I participate in stakeholder conference calls and meetings. I provide ongoing site support via learning labs and post implementation worksite support.
• As a Technical Writer I work with various internal teams including the Project Director/Project Managers, Technical Director/Developers, Trainers and Business Analysts/SMEs in development environment, to create business and technical project artifacts that will be utilized internally by the project team, executive management, agency staff and/or externally by vendors, CMS or other stakeholders.
• Subject matter in this training project include member related eligibility determination, enrollment and disenrollment, eligibility inquiry, capitation premium payment, health insurance premium payment, Medicare premium payment, premium invoice, program policy, and state plan. I will be constantly involved and be familiar with the Affordable Care Act and impacts on Medicaid eligibility and member related processes.
• 3.2 .13
• MedStar Advocacy
• 5565 Sterrett Place

Supervisor of Patient Advocates

• I supervised Patient Advocates for MedStar stationed at Union Memorial Hospital and Good Samaritan Hospital. I supervised and coordinated the daily activities of Patient Advocates responsible to accomplish established monthly and quarterly financial and productivity goals. I established priorities, schedules, distributed work and reassigned tasks as necessary. I provided team members with opportunities for learning, creativity and personal growth. I routinely trained all of the advocates for MedStar's four hospitals on Medicaid, Medicare, Systems and MedStar policies and procedures and provided updates as changes occurred in State, Federal or hospital policies. I worked in a team environment.
• I had a working knowledge and demonstrated proficiency in the major Medicare, Medicaid, Blue Cross, etc. payer's application billing and/or collection process, with particular focus on billing specifications and contractual arrangements and/or multiple payer's insurance verification and pre-certification guidelines. I resolved complex payer issues to completion, trained individuals in the Medicaid pending and collection processes. I worked with all team members to resolve collection and customer service issues with payers and patients.
• I used excellent leadership, communication and interpersonal skills daily. I used excellent organization skills to manage multiple tasks in a timely manner. I was proficient with uses of hospital registration and/or billing systems, personal computers as well as spreadsheet and word processing applications Microsoft Excel, Access and Word . I had knowledge of medical terminology and payer billing and collection requirements.
• Office of Medicaid Eligibility Training and Systems Interface, DHMH
• 201 W. Preston Street Room SS10

Medical Care Program Specialist II, Senior Medicaid Trainer

• Provides independent classroom training, supervision, developing and applying policies and regulations of mandated programs including, but not limited to eligibility determination for Maryland Medical Assistance Programs: Community Medical Assistance CMA, Long Term Care LTC, Maryland Children Health Program MCHP, Qualified Medicare Beneficiaries QMB Special Low-Income Medicare Beneficiaries SLMB , Primary Adult Care PAC, Employed Individuals with Disabilities EID, Qualified Long Term Care Partnership QLTCP, Client Automated Resource and Eligibility System CARES, Medicaid Management Information System II MMIS-II, Social Security Information SDX which includes State Verification Exchange System SVES and State On Line Query SOLQ, Spend-down, Quarterly Briefings and Medicaid Refresher training. Read and researched Federal regulations, State Code of Maryland Regulations COMAR , Medicare, Action Transmittals, bulletins, policy clarifications, emails, etc., in order to accurately deliver the training material and to accurately respond to inquiries from the Department of Human Resources, Department of Social Services, Appeal Officers, Local Health Departments, Hospitals, Hospice, Advocacy Groups, Health Care Providers and Long Term Care Providers. Continuously supervises trainees in the new worker sessions, refresher sessions, regional sessions and special training sessions giving employee evaluations when asked by the local department. Develops, prepares, revises, disseminates and delivers updated training materials and assessments, packets and modules regarding eligibility regulations, policies and procedures on all Medicaid Programs. Assist other trainers and division supervisors during team teaching and instruction as well as team teaching in the FIA Aide Training Session. Provides curriculum changes and recommendations to other trainers, division supervisor, policy division chief, executive director, etc. as needed on all Medicaid Programs. Assists in off-site special training sessions. Researching and drafting materials for the new Qualified Long Term Care Partnership QLTCP Initiative. Provides assistance and research to the Division Chief of Medicaid Eligibility Policy. Review and give input to and train on action transmittals, information memos and manual releases regarding all Medicaid programs in order to communicate policy and procedural changes to the local department of Social Services and local Health Department staff. Assisted with the Corrective Action Plan CAP for the PERM review for Medicaid. Providing recommendations, revisions, and updates on the Draft Maryland Medicaid Manual. Researching policy and developing new material for Medicaid Expansion Training, a special initiative. Uses a variety of training methods and presentations, some of which includes handouts, data show, computers, PowerPoint, Excel, overhead projection, interactive activities, electronic Printboard, NETOP/SchoolVue computer teacher program, hands-on participation, etc..
• Balloon Magic

Westminster, Maryland

Owner/Operator

Responsible for managing a balloon delivery and decorating service business - Marketing the business Ordering and Inventory control Bookkeeping Hiring and supervising employees training staff on accounting procedures, sales procedures, safety issues, deliver and set procedures, decorating, etc. Also known as Clarie the Clown entertainment for all ages with age appropriate games and entertainment.

Fun Events

Taneytown, Maryland

Staff

• Responsible for coordinating events for corporations, private parties and special events, etc.. Other responsibilities include clowning, balloon sculptors, face painting, catering, attendant to games, funnel cake and snowball making, decorating, etc.
• Crownsville Hospital Center
• Crownsville, Maryland 21032
• Director of Volunteer Services
• Responsible for independently supervising, planning, implementing, and administering the comprehensive Volunteer Services Program Federal, State and County regulations and policy at Crownsville Hospital Center, a large state DHMH Mental Health Facility. This position, at the level of a Department Head, was vital to Crownsville's overall mission to its residents and also to the five counties it serves Anne Arundel, Prince George, Calvert, Charles, St. Mary's and Forensic patients south of Baltimore City including the Eastern Shore and for children from the entire state. Duties and Responsibilities include:

ADMINISTER CROWNSVILLE HOSPITAL CENTER'S VOLUNTEER SERVICES PROGRAM:

Provide supervision and training via groups, individual, computer on Hospital policies and procedures, State and Federal policy, regulations and procedures, HIPPA regulations clinical, administrative and supportive, Federal and State entitlement programs, etc. Supervise staff, volunteers, consumers and advocates in developing and applying policies and regulations regarding Medical Assistance, Medicare, SSI, Social Security, Representative Payee programs, etc. Assess the needs and interests of volunteers Assess resident/facility needs Establish program priorities Establish performance/program evaluation process Delegate Volunteer and Staff assignments Provide orientation Provide in-service annually of changes and updates to Hospital Policy Provide specific policy training via groups, individual, computer for specific units where volunteers will serve Provide necessary training via groups, individual, computer regarding safety, food preparation, food handling, etc. Provide training via groups, individual, computer to each new volunteer on confidentially, population served, clinical services, mission, vision, patient rights, volunteer rights and responsibilities, liability, ethics, employee patient relationships policy, civil rights, activity levels, infection control, fire, health and safety, and contraband Provide training via groups, individual, computer on Health and Mental Hygiene regulations regarding resident grievance system, smoking, sexual harassment, drug policy, Medical Assistance eligibility Provide training via groups, individual, computer On Volunteer Services Policies and Procedures regarding timesheets, sign in, personnel issues Provide necessary resources for volunteers Supervise volunteer activities, volunteers and staff Resolve conflicts, crisis and problems Identify retention strategies Provide enrichment opportunities via groups, individual, computer for volunteers Implement placement follow-up for volunteers Facilitate meetings Organize recognition activities for volunteers Provide management by objectives for the Volunteer Service Department Assist in program planning and implementation of new or revised programs, procedures, practices, and organization Prepare recommendations for improvements or changes when appropriate and assist with special projects that aid the administration of the hospital. Develop and update the Web Page for the Volunteer Services Department with special events, fundraisers, recruitment tools, forms, policy, procedures, etc. Daily interact with the internet regarding resources and current practices in Volunteer Management that are around the country/world - keeping abreast on current issues on recruitment, retention, resources, etc. that are on the Web.

SUPERVISE VOLUNTEER PERSONNEL FUNCTIONS:

Create volunteer positions Develop job descriptions Recruit volunteers Interview volunteers Initiate references and background checks Train all volunteers on CHC policy, procedures, unit procedures, regulations, safety procedures, etc. Conduct volunteer orientations Place over 500 volunteers utilized by the different departments/units such as clerical aides, gardening helpers, grooming aides, entertainment volunteers, historians, horticulturists, library assistants, nursing service volunteers, sewing project volunteers, social activities assistants, student interns, therapist helpers, tutors, music helpers, gardeners, administration assistants, transportation aides, etc.. Volunteers contribute more than 17,640 volunteer hours valued at 213,973.20 each year. Establish guidelines for employee and volunteer relationships Promote teamwork between employees and volunteers and be a liaison to the Auxiliary.

SUPERVISE VOLUNTEER RECORDS/FILES:

Establish and maintain a filing system Compile and update mailing lists Maintain confidential volunteer personnel files Oversee the recording of financial and in-kind contributions and volunteer hours Identify, establish and maintain community resource file Access data base for volunteer information and review, oversee, and monitor statistical charts, reports, and logs prepared by the Department secretary which reflect the qualitative and quantitative activities of the Volunteer Program submitted to the Administration, Central office DHMH Staff and DHMH Fiscal.

SUPERSISE PROGRAM OPERATIONS:

Develop mission, goal and objective statement Confer with agency supervisors and program administrators to develop volunteer programs to supplement staff or to increase and/or enhance resources to our consumers Analyze trends effecting volunteerism Develop policies and procedures Assess organizational climate and resources Determine overall needs of our community Identify program implementation steps Evaluate agency programs and schedule social, religious, recreational, educational, therapeutic and other activities designed to enhance and supplement on-going programs for the aid and health/social needs of the residents.

PROMOTE THE AGENCY AND ITS PROGRAMS:

Initiate community outreach Promote interagency cooperation Utilize community resources Coordinate meetings and conferences Participate in workshops, seminars, etc. Give speeches and presentations Organize special events Coordinate patient requests currently over 200 for Holiday gifts with community donations for our consumers and other special projects Publicize volunteer opportunities Serve on in house committees Prepare publicity materials Prepare publications, annual summary of program, brochures, pamphlets, etc. to inform the public as to the services of the hospital and the needs of Volunteer Services Coordinate media efforts not only within Anne Arundel County but throughout the state to communicate Crownsville's needs for individual volunteers, groups, monetary and material donations but also in recognizing past and present efforts which have benefited Crownsville residents Develop periodic reports, newsletters, etc. concerning the volunteer program Write and edit news releases and special publications concerning programs to make the public aware of needs Continuously conducting ongoing public relations work with the press, radio stations and countless organizations in an effort to promote the program and recruit volunteers Plan special events to recognize and honor volunteers Assure reports are submitted as required by the hospital, state and Governor's office Write speeches Write public service announcements/releases Compose correspondence, recommendations, and nominations Develop forms Write reports Write articles/newsletters Write grants/proposals Write advertising copy Write program plans Write special events materials Edit written materials Ensure favorable Public Relations by working with community groups, schools, churches, media, PTA's, businesses, and governmental and private social services agencies and individuals to provide information about the Hospital, Volunteers needs Establish resources through speaking engagements with all of the above individuals/groups and develop community interest in Volunteer Services by participating in volunteer fairs, community/education forums, mission fairs, etc. in the catchment service area. Place individual or community organization volunteers into activities which best use their skills, experience and talents for the benefit of our residents or center Plan a monthly/annual/seasonal calendar of events for resident, fundraising, group contacts, speaking engagements, etc.

SUPERVISE FISCAL ACTIVITIES:

Receive, administer, and coordinate over 238,170.57 of donated money and in kind goods from the community in kind goods include food, gifts, toys, craft supplies, clothing and other miscellaneous items Project program needs financial Prepare projected and actual annual budgets Solicit financial support income and /or in-kind Organize fundraising activities Prepare grants/proposals Collect membership dues Maintain financial accounts/petty cash Prepare financial reports Approve the purchase of supplies and materials Prepare reimbursement requests Authorize requests for funds Negotiate with vendors and Supervise the equitable disbursement of donated cash and material donations to all units.

PURSUE PROFESSIONAL DEVELOPMENT:

Assess career development needs Participate in career development activities Read professional journals Network with colleagues Network with constituents Join professional organizations Serve on committees, councils, boards, etc. and participate in regularly scheduled meetings for coordinators, governor's office, hospital meetings, etc.

SUPERVISION:

• Supervise the direct work of staff, patients, advocates, and volunteers by applying policies and regulations pertinent to mental health state and federal regulations. Supervise directly and apply all hospital policies, state and federal regulations to staff 9, the assignment of volunteers 527 registered and civic, community, professional, fraternal, religious and social organizations 100 in providing direct health and related services to Crownsville's population.
• 4. .96
• Carroll Community College
• Westminster, Maryland
• Faculty
• Faculty member for the Volunteer Management Certificate Program Developed and facilitated Distant Learning Modules for Volunteer Administrator Training Courses instructed independently included Team Spirit: Positive Attitude and Winning Ways, Putting Together a Volunteer Managers Portfolio, Communication, Volunteer Manager, Volunteer 101, Public Relations A Successful Venture, Web Page Design, Computer 101, History of Volunteering, Recruitment and Retention, Assertiveness, Effective Boards, How To Run An Effective Project, and other Volunteer Management and Non Profit issues.
• 9. .96
• Anne Arundel Community College
• Annapolis, Maryland
• Faculty
• Faculty for Computer 101, Volunteer Management 101 and Fundraising by the Buckets for volunteer administrators, volunteer managers and civic group board member presidents.
• 4. .95
• Surprise Yourself TV Show
• Prince Frederick, Maryland

Host/Producer

• Responsible for developing a guest list, scheduling guests for the half hour television show, preparing the guest for the talk show and being the host who interviews the guest responsible for developing the format of the show.
• 6. .92
• St. Mary's County Department of Social Services
• Leonardtown, Maryland

Human Service Specialist II

• Family Services Intake: Respond to all families in crisis on day of assignment and for follow up of same crisis on subsequent days if available. Complete intake forms, Medical Assistance Applications, review CARES, MMIS, SVES, SOLQ and required log and I R's on I R sheet within 24 hr. of initial contact. Interview clients in person, complete initial assessment, explain Department of Human Resources policy and procedures pertaining to the program guidelines for the issues presenting from the client, develop type of resolution, explain eligibility by understanding guidelines from DHR, and complete additional assignments within time frames. Assist clients with the eligibility determination process of all Medicaid programs - Community Medical Assistance, Maryland Children's Health Program and Long Term Care. Types of crisis could be homeless, medical need, abusive, financial, emotional, legal, etc.. Complete working knowledge of the Homeless, Abuse Policy and Guidelines from COMAR.
• Apply program regulations and policy in implementing intensive Family Services, Medical Assistance, Long Term Care, Family Services Intake, Homeless, Judi care and Food Commodities Distribution programs with multi-problem families and/or families in crisis. Implement local unit procedures and policies with clients. Read and implement changes in regulation and policy. Maintain confidentiality.
• 12.2 .94
• St. Mary's Count Department of Social Services
• Leonardtown, Maryland

Human Service Specialist II

• Responsible for supervising the Resource Program for the southern Maryland Tri-County Departments of Social Services Agencies Calvert, Charles, St. Mary's. Responsible for supervising, recruiting, placing, training, utilizing, monitoring and ongoing support of all agency volunteers in the three counties. Responsible for developing and applying policies and regulations all Medicaid Programs- Community Medical Assistance, Maryland Children's Health Program, Long Term Care, etc., Federal and State entitlement programs, and executing programs utilizing volunteers and staff to help with human services within the agency and with the staff. Assisted with eligibility determination for Community Medical Assistance, MCHP, LTC, AFDC, GPA, etc. Initiates, develops and conducts studies and analyses of agency programs, procedures and organization for use of volunteers: prepares required reports, recommendations surveys and evaluation works with budget for program responsible to evaluate procedures for effectiveness in meeting agency goals by using volunteers and monitors expenditures and engages inter/intra agency liaison and public relations. Works with workers, supervisor's chiefs, assistant directors, directors, political officials and other public officials in agency and other community organizations. Supervises special projects. Other special duties and projects have included foster care home studies use of CARES, MMIS and other local systems, homeless community coalition project, housing surveys, quality assurance project, etc. Supervision over subordinate professional, technical and clerical volunteer personnel.
• 4. .87
• Bureau of Support Enforcement
• Baltimore, Maryland

Support Enforcement Agent III

• As a support enforcement agent duties entailed but not limited to interpret and apply policies and procedures in order to ensure that support cases are processed in accordance with Federal, State and Department's Legal Requirements, policies, COMAR Regulations, etc. via individuals and use of computer programs plan, prioritize and organize work in order to accomplish duties and responsibilities as well as management of a caseload of over 3000 cases planning of interviews and court appearance preparation of administrative cases in a timely manner analyze and evaluate record, reports and other data in order to determine appropriate case action apply investigative techniques, such as obtaining information through telephone and personal interviews to determine defendant's resources, etc. possession of credit collection and investigative procedures, employment verification, etc. data collection from other agencies in order to enforce support orders, etc. document sufficient information obtained to prepare records for court presentations perform mathematical computations sufficient to assess support obligations, initiate arrest warrants, bench warrants and show cause interview payer during jail investigations utilize extreme confidentiality regarding caseload and maintaining a harmonious relationship with client and all other pertinent contact.
• Reviewed and updated all child support ledger sheets for the child support clients.
• 11.1 .1.78
• Allegany County Department of Social Services
• Cumberland, Maryland 21502

Casework Associate II

As a Casework Associate II I determined eligibility for Community Medical Assistance, Long Term Care, PWC, AFDC, Food Stamps and Emergency Assistance. A working knowledge of all Medical Assistance policy and guidelines to determine eligibility for individuals who applied for Community Medical Assistance and all Medicaid Programs Assisted co-workers in training them on the guidelines for determining eligibility for Medical Assistance, General Public Assistance, Public Assistance, etc. Determined eligibility while adhering to federal, state and local rules, regulations, policies and procedures Completed applications and reconsiderations for the previously mentioned programs Compiled information to update eligibility requirements Responded to customer inquiries by telephone and in writing. Monitored assigned caseload for work program compliance Helped outside agencies to understand the guidelines for Medical Assistance, General Public Assistance, Public Assistance and other County run Help Programs Worked with churches, professionals, social workers, homeless organizations, attorneys, section eight housing, public and private agencies to understand the guidelines to refer individuals of need to apply for programs under Department of Social Services guidelines Suggested changes and issues of concern when individuals fell between the cracks guidelines Suggested ways to expand outreach for the Medical Assistance and Public Assistance community meetings in churches to have applications available and staff available to answer questions Knowledge of the Medical Assistance, General Public Assistance, Public Assistance and Homeless Program eligibility guidelines, policy and regulations in order to determine eligibility Knowledge of Medical Assistance recipient needs regarding their housing, medical needs, hospitalizations, and health plan Prepared reports to the state on numbers of eligible's in a quarter, outreach per quarter, and not eligible clients per quarter Knowledge of community providers, agencies who assisted homeless and the needy organizations who assisted health issues, and other medical needs through nonprofit organizations set up by private doctors, dentists and other health practitioners.

Volunteer Experience

Alumni

• Leadership Carroll is a premier leadership development program in Carroll County, Maryland. It provides existing and emerging leaders with a combination of leadership training and detailed knowledge of the community, including a description of the problems, opportunities and issues facing the community. Employers from every size business, along with nonprofit and government organizations, enroll their managers and key professional staff in the program and provide them direct contact with the leaders and the institutions central to the process of change in Carroll County. Leadership Carroll enhances knowledge of who to call on and how to get things done in Carroll County. Leadership Carroll provided an unparalleled learning experience including Leadership training, Carroll County yesterday, today and tomorrow, and relationship-building opportunities.
• Volunteer involvement with many local, state and national community organizations coordinating, organizing, planning, training, soliciting, leading, helping, working, scheduling, liaison, public relations, marketing, interacting with people, budgeting, managing, analyzing problems and developing courses of action with project's ideas and programs within the community, state and nation developing resource lists, promoting and supervising. See attached pages with specific descriptions.

Mediator

• Mediator for Carroll County area managing disputes for family, business, organization, and civic groups. Use of a confidential process in which win-win solutions are sought for individuals, two parties or more with conflicts. The process represents the diversity of the neighborhood and guides the participants through a process that helps them to first identify their issues and then generate their own solutions. I follow the guidance of the 10-point model of community mediation. I assist through educating the public, training, networking, and research.
• Representative Payee Board
• Anne Arundel County
• Board Chairperson
• Chairperson for the Board that runs the volunteer program handling finances for individuals who are not capable of handling their own finances in Anne Arundel County Responsible for training volunteers on the policy and procedures from the Department of Human Resources Representative Payee Program Guidelines includes training on financial accountability, confidentiality, liability, volunteer responsibilities, Social Security guidelines, policy, procedures, etc. Responsible for training all advisory board members on the policy and procedures of being a board member per Department of Human Resources Representative Payee Program guidelines includes training on auditing, policy, procedures, confidentiality, liability, etc. Responsible for training the coordinators and monitor on Department of Human Resources Representative Payee Program guidelines includes training on liability, confidentiality, accountability, forms, procedures, policy, etc. and responsible for training the site sponsor on the Department of Human Resources Representative Payee Program guidelines responsibility, confidentiality, liability, forms, procedures, policy, recognition, etc. .
• Volunteer Center of Anne Arundel County Board of Directors
• Annapolis, Maryland

President

• Responsible for the leadership role for the Board of Directors of the Volunteer Center establishing, organizing, training and opening a Volunteer Center by via Board of Directors Tasks included establishing a working board, fund raising, recruiting and training volunteers to assist in office management, recruitment of an office manager, and responsible for assigning tasks for volunteers and the office manager.
• Southwestern Baltimore County Jaycees

President

• Responsible for managing the local chapter of Jaycees with community projects, Jaycee curriculum including parliamentary procedures, officer duties and responsibilities, community leadership, chairpersons roles and responsibilities, leadership training, awards program, etc.
• Maryland Foster Parent Association

President

Responsible for assisting the State Foster Parent Association in meeting its goals and objectives develop plans and programs to meet those goals, evaluate local chapters to encourage more participation and growth responsible for training all foster parents in the state policy, procedures and legislative issues lobby for issues of concern advocate to different organizations and groups in regard to foster children and offer parenting approximate 3 hrs. a day x 7 days a week 21 hrs. times 78 wks. 1638 hrs.

Carroll County Department of Social Services

Westminster, Maryland

Licensed Foster/Adoptive Parent

Responsible for taking care of sexually, physically, and emotionally abused children developmentally delayed children autistic and ADD children, etc. Responsible for developing a behavioral management plan to work with each child as well as trained techniques to teachers and professionals on ways to better work with each child. Utilized communication skills such as sign language and facilitated communication to a great degree. I have worked directly in my home on a one to one basis, 24 hr. a day with all the above types of children teaching daily living skills, self-control, independent living skills and self-esteem techniques.

United State Jaycee Woman Executive Board

Tulsa, Oklahoma

Today's Woman Program Administrator

Responsible for the program planning and promoting of women's issues across the country in each of the 50 states developed the program guidelines and policy train the policy and guidelines to all 50 state managers submitted comprehensive reports monthly to the executive board on the total program gathered statistics for designing new and innovative programs for geographic areas developed forms and evaluation tools to enhance the program and reporting recommended future goals and program visions developed a recognition program for the entire country set up individual certification by developing qualification criteria for individuals across the country to be certified traveled to each state to hold seminars, workshops or meetings with staff supervised a program manger from each of the 50 states each program manager reported her state activities, resources, stats, etc. responsible to inform each state program manager of the guidelines and program procedures, new programs, information from the executive board developed a manual, newsletter and other activity forms spent an average of 7-8 hours a day with this position 8 hrs. x 7 56hrs. x 52 wks. 2912 hrs. x 2 yrs. 5824 hours.

Maryland Jaycee Woman Executive Board

Westminster, Maryland

Today's Woman Program Manager

Responsible for supervising the programming area for over 888 people Jaycee Woman appointed a liaison from each local chapter each county who I directly supervised responsible for training these individuals of the programming areas and to determine the best projects to supervise to face problems with solutions to develop content and criteria to develop a manual and all forms necessary for reporting facilitated workshops, seminars meetings was guest speaker at least twice a week at a local meeting somewhere in the state spent at least 6 hrs. a day with this position 6 hrs. x 7 42 hrs. x 52 wks. 2184 hrs.

Maryland Jaycee Woman Executive Board

Westminster, Maryland

Regional Director

Supervised Region I local state directors responsible for planning the program for the regions developed guidelines for the regions and criteria for participation had 12 state directors under my supervision responsible for starting new chapters, training officers and state directors their roles and responsibilities, coordinating place and time and activities developed by-laws and constitution and plan of actions getting the chapter involved with state activities sharing the state and national activities with the local chapter responsible for holding 3 regional meeting developed incentives for local members, chapters, state directors and presidents developed award competitions organized and developed an individual development day spent at least 6 hrs. a day with this position 6 hrs. x 7 42 hrs x 52 wks. 2184 hrs.

Westminster Jaycee Woman Executive Board

State Director

Liaison between the State organizations and the local chapter responsible for developing incentive awards, planning meetings, projects and programs for community leadership training seminars and personal development trained time management seminars, communication seminars, assertiveness, etc. developed a newsletter and programming spent 6 hrs. a day with this position' 6 hrs. x 7 42 hrs. x 52 wks. 2184 hrs.

Educational Experience

Certificates, Conferences, Training's Workshops, etc.

Certificates

Lync2013 Transition from 2010

Outlook 2013 Transition from 2010

Outlook 2013: Creating Rules

Excel 2013: Transition

Good to Great

Leadership Carroll

Active Listening

The Seven habits of Highly Effective People

Business Writing

Child, Parent, Adult Theory

Decision Making Authority

Effective Telephone Techniques

Emotional Intelligence: Developing People-Smart Strategies

Getting Things Done: Organizing and Managing Your Work and Life

Have Difficult Conversations

HIPPA Compliance

Inspiring Trust

Leading Across Generations

Managing Poor Performance

Managing High Performance

Myers-Briggs Type Indicator

Partners for Success

Promoting Positive Communications in Today's Labor Relation

The Art of Delegation

You Want Me to Do What

How to Effectively Manage Change

How to Write Regulations

The Power of Play: Effective Training Through Games and Simulations

E Learning Design

In The Spirit of Service

Mediation

Group Mediation

Facilitated Communication

Distant Learning

Web page Design

Technology Interactive Games

DHMH Leadership Development Institute

Quality Management

Sign Language

Compress Video Instructor Training

TQM

Using Microsoft Windows

Notary Public

Facilitated Communications

Feeling Good About Yourself

Travel Agent

H R Block Advisor

Nurturing Skills

Volunteer Recruitment and Membership

Coping With Bureaucracy

Communication

Stress

STEP Training

Financial Planning

Time Management

Adolescence Behavior

Nurturing Program

Parents Anonymous Sponsor

Active Parenting

Independent Living

NOBA

Decorating with Balloons

Party Party Party

Retirement

KISS

Trip/Trop/Trap

Hugh O'Brien

Travel Agent

SIDS

Real Estate

Hospice: A Special Kind of Caring

Representative Payee

Board Membership

Long Term Care in the 90's

Death and Dying

Medical Assistance

AFDC Training

Food Stamps

Public Assistance

Streamlining Services to Clients

Child Welfare

Foster Care A Family Affair

And They're Starting So Young Sexually Active Kids

Advocating for the Learning Disabilities Child

Help the Self Destructive Child

Foster Parenting the Sexually Abused Child

Skills for Helping People in Crisis

What's After Residential Treatment

Substance Abuse

Fostering Discipline

Teaming Up to Permanency

Phase I Foster Parent Training

Methods of Effective Parenting and Partnerships

Attachment, Bonding, Discipline and Conscience Formation

Behavioral Problems of Children

Parent's Legal Rights in School

The High Risk Child

Maximizing Subsidized Adoption Benefits

Preparing the 15-18 Year Old for Adulthood

Enhancing Foster Care Through Retention

She's Not Out To Get You

The Truth About Lying

The Record Keeping and Documenting in Foster Care

Adolescent Personality Patterns

Fostering Independence in Early Adolescence

Preventing Placement Disruptions In Foster Care

Runaway Hotline Workshop

Adolescence Behavior

Dealing with Clients with Substance Abuse Problems

Forecasting Success For All Students

Understanding Special Education

Independent Living for Teens

Quality Control Issues

Motivating Skills

Personality Plus

Being Prepared

Financial Skills

Leadership

Career Mobility

Communication Skills

Stress Management

Stress For You

Telephone Courtesy

Anger Management

Personal Dynamics

Interview Skills

Time Management

Speak Up

Family Life

Effective Communication

Nurturing and Self Esteem

Nurturing Ourselves Nurturing Others

Marketing for a New Volunteer Community

How Much Am I Worth

Creative Collaboration

The Changing Face of Volunteerism

Profiles of Service in Volunteerism

Fundraising: How Much

Copyright/Trademarks

Establishing a 501c3 Not For Profit Group

Recruiting and Managing Volunteers in Rural Areas

Presentation Techniques

Maryland Funders

Recognition on a Shoe String

Understanding What Funders Want: The Grant Process From A-Z

Non Profit Risk Management

Volunteer in Service to America

Corporate Volunteer Council of Central Maryland

National Society for Experiential Education

From the Top Down

VISTA in Service Training

Learn and Serve Community-Based Programs

Higher Education and Community Service

Effective Boards

He Said/She Said

Computer Programming

Computer Basic

Web Page

Networking: It's Who You Know That Counts

From the Meting Pot to Salad Bowl: Celebrating our Diversity

Happily Ever After: Turning Your Challenges into Dreams

Mirror, Mirror on the Wall: Reflecting a Professional Image

In Your Face: Dealing with Difficult People

Community service: Options and Opportunities for Volunteer Managers

Answers to Volunteers' Liability and Insurance

Risk Management and Insurance Assistance for Community-Servicing Organizations

Volunteer or Employee

Labor Laws and Volunteers

Future of Volunteerism

Personnel Issues in Volunteer Management

Diversifying Volunteer Programs

Community Service Volunteers

Collaboration

Volunteers in Community Change and Community Building

A Marketing Approach for Volunteers

Graphics for the Non-Artist

Creative Problem Solving for Volunteer Recruitment

Developing Capable People

Writing a Grant

Marketing

Volunteer Management in Maryland Legal Liability and Insurance Issues

Top Quality Management

Negotiating Techniques

Building Coalitions for Public/Private Partnerships

Using Coercive Power

Liability Issues for Volunteer Administrators

The Right Person for the Right Job

A Vision for Volunteerism in Maryland

Strategies for Survival

School and Community Partners in Prevention Managing Diversity

Communicate with you Constituents: Starting at the Top

Steering the Course Between External and Internal Forces

Recruiting Volunteers and the State's Substance Abuse Policy

Maryland Student Service Alliance

How To Make Something from Nothing

Persistence Pays Off

Understanding the Legislative Process

Understanding Community Resources

Accomplishments

Honors

MedStar Role Model

Outstanding Young Marylander

Volunteer Services Resource Handbook copyright

Nominee for Governor's Volunteer Award 6

Outstanding Young Women of America 8

Maryland Jaycee Life Long Member

Ohio Presidential Gold Leaf Award of Honor

State of Maryland Volunteer Contributions Certificate

Maryland National Guard Certificate of Appreciation for Outstanding Service

Community Service Day Award

State of Maryland Certificate of Service 30 years

Women Helping Women Award

Nominee Girl Scouts Outstanding Women

Outstanding Leader for Tomorrow

Outstanding President Jaycees

Parents Anonymous Certificate of Appreciation

Certificate of Appreciation DHR rev jan 2015