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Network Engineer Resume Profile

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VA

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Experience:

Confidential

Network Engineer

  • Maintenance center manager responsible for customer's on AT T's MIS and data networks.
  • Proactively maintain network functionality LAN/WAN, DS1-3, SONET OC3-196 utilizing surveillance, trouble isolation, and resolution with AT T and Local Exchange Carriers LEC's via trouble ticketing system
  • Initiated escalations with AT T and LEC's, as necessary, to meet four hour MTTR mean time to repair interfacing with technicians, engineers and management through A.V.P.
  • Manage and resolved customer chronics through detailed analysis of historical data developing paths forward for permanent fix.
  • Knowledge in Microsoft Word, Excel and PowerPoint, SOTS, BMP. TIRKS and NETSCOPE.

Confidential

Customer Care Representative

  • Serviced all incoming customer calls involving web access, product queries, account updates, password resets, balances, credits, adjustments and cost basis analysis.
  • Mentored and trained new employees.
  • Advanced to Employee Stock Plans group, providing consultative service for ESPP, Options and Restrictive Stocks.

Confidential

System Technician

  • Technical expertise in VPN, NOC and CISCO based network environments.
  • Utilized knowledge of TCP/IP, OSI LAYERS 1-3 and associated router and switch technologies for LAN/WAN networks to resolve provisioning and maintenance issues.
  • Project managed/built Advanced Solutions Inc.'s ATM and Frame Relay DS1-DS3s and OC3-OC48 backbone networks for State of California, MCI, U.S. Navy, Sutter Health Medical Center.
  • At the NOC, provisioned, monitored, and maintained ATM, Frame Relay, and DSL networks.
  • Provisioned and maintained NAP network, which is a CISCO based backbone network used by ISP's for their traffic overflows.
  • Provided employee training, and resolution of customer escalations working with CPE vendors and LEC's providing timely solutions.
  • Represented our center teaming with Marketing at customer/vendor meetings identifying constraints, streamlining methodologies M P's , enhancing network performance and reducing costs.

Confidential

System Technician Confidential Customer Service Team BACST was the combining of the marketing and operations groups of Pacific Bell into a single entity to manage and service the strategic needs of BofA's world wide Voice networks. My responsibilities included:

  • Network monitoring, trunk testing and trouble resolutions with CPE vendors and switching groups.
  • Project management and implementation of new technologies utilizing ISDN Primary Rate , ATM, ESS, and DMS switching.
  • Developed methods and procedures once the networks were online.
  • Provided weekly performance reports and recommendations to enhance product quality, delivery and costs for BACST.

Confidential

Telecommunications Analyst

  • Assisted the System Design Consultants group analyzing customer networks for savings through consolidation and product upgrades.
  • Redesigned existing networks optimizing into cost effective solutions.
  • Evaluated existing customer networks, eliminating redundancy through consolidation into a more efficient backbone.
  • Responded to RFP's, provided customer presentations.

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