Systems/Network Administrator

• Accomplished systems/network administrator professional with 16 yrs. experience maintaining network, server, and data center operations across multiple platforms.
• Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
• Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization.
• Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Professional Experience

Confidential

ESC Technical Lead/Contractor

Provide input and contribute to ticket system replacement from CA USD to ServiceNow. Contributed by providing Java Scripting for mass export/import also provided framework for infrastructure categories in the ticket system. Installed, configured, and administered Zenoss Enterprise for the company automated monitoring solution. Installed, configured, administered temporary ticket system Request Tracker. This was used as a temporary ticket system until transition was complete. Worked with server, network, storage, and database groups to define and implement monitoring requirements, thresholds, and notifications. Supported security group penetration scans by validating infrastructure health with Zenoss enterprise. Provided support for users with Active Directory, wireless, printing, and remote access. Train IT and end users on infrastructure access and tools. Developed training and technical documentation and maintained this information on Microsoft SharePoint and Wiki page. Provided mentoring and cross training for the ESC and Service Desk teams. Evaluate open source solutions for the infrastructure to increase performance and efficiency at a lower cost.

OCC Technician/Contractor

Confidential

Provide technical network support for 600 WAWA store locations and internal corporate users. Monitor network components using CA Spectrum and server components using What's Up Gold. Perform hourly health checks in the datacenter. Work with circuit providers to have identified problems and outages resolved. Update incident database and escalate any complex technical issues to the various Network, Server and Application teams. Perform router and switch configuration changes to support hardware replacements, upgrades, and security to include IOS upgrades and hardware failure replacement as mandated by network engineering team. Maintain and configure wireless access points using Motorola Wing software. Dispatch hardware technicians for alarms received through APC InfastruXure Central for UPS systems. Maintain and contribute to Microsoft SharePoint SOP repository. Support data backups using ArcServeIT. Provide off hour support for end users. Maintain Microsoft Active Directory. Perform OS and application patches provided by system engineering team.

Confidential

NOC Analyst

Provide monitoring, troubleshooting, escalation and coordination of mission critical network hardware/software, to include servers running Solaris/Red Hat OS and Cisco routers/switches. Use monitoring tools Nagios/OpenNMS to monitor system services to include server health, DNS, Web, and Database. Participate and coordinate scheduled and emergency maintenance to include, hardware, software, configuration, and upgrades on network equipment to address preventive maintenance, network stability, Patch management. Perform various reporting and automated tasks on a continual basis.

Confidential

Systems Engineer

Provide administration/technical support for Windows 2000/2003 servers, Exchange 2003, and Windows 2000/XP desktops. Perform daily health checks and administration of back office equipment to include Barracuda Spam Firewall, Active Directory. Coordinate and monitor scheduled, and emergency maintenance change requests to network hardware/software. Perform SAP R3 reports and user account administration. Support and troubleshoot hand held windows devices used by product delivery drivers.

Confidential

Network Engineer

Provide administration and technical support for Windows 2000/2003 servers, Exchange 2003, and Windows 2000/XP desktops. Perform daily health checks and administration of back office equipment to include Barracuda Spam Firewall, Firebox X500 Firewall, Active Directory and Symantec Antivirus. Coordinate and monitor scheduled, and emergency maintenance change requests to network hardware/software. Maintain backups of company data utilizing Veritas Backup Exec. Perform Website updates of company information.

Tier 3 NOC Analyst

Confidential

Provide monitoring and troubleshooting of mission critical network hardware/software, to include servers running Solaris/Red Hat OS and Cisco routers/switches. Use SNMP based tools Spectrum/NetCool/OpenNMS to monitor system services to include, DHCP/DNS/Provisioning System/POP3/WWW. Administer backup data using Veritas NetBackup. Perform scheduled and emergency maintenance to include, hardware, software, configuration, and upgrades on network equipment to address preventive maintenance, network stability, growth capacity issues. Troubleshoot network outages escalated by satellite NOC s, and tier 2 support personnel. Work in a 24x7, fast paced NOC environment, supporting over 6 million customers.

Confidential

Network Administrator

Provide administration tasks to include technical support for Windows NT 4.0/2000, Novell 4.11 servers, Exchange 5.5, and Windows 9x/2000 desktops. Perform administration tasks on network hardware, software, and applications to include, Inter-Tel PBX system, Nortel VPN, Cisco PIX firewall. Administer archiving company data utilizing ArcServeIT. Created and maintained inventory system for all company hardware, and software. Evaluate and deploy hardware and software products for monitoring power, connectivity, and security. Created and maintained training area and documentation for new hire orientation.