| Dedicated IT professional with 15 years of progressively challenging experience. Expertise includes: Electronic Medical Record, Cisco hardware, disaster recovery, hardware and software troubleshooting, project management, Linux, Windows 2000/2003/2008 network architecture, installation, implementation, integration, security, and administration in local and remote environments. |
| Experience Confidential Director of Health Information Management - Manage a staff of 12 in Medical Records and Health Information
- Create custom financial reports using Crystal Software
- Implemented Electronic Note to save practice 500,000 a year in transcription costs
- Create department Policy and Procedures
Confidential IT Director - Project Manager for Allscripts Practice Management and Electronic Medical Record rollout
- Designed EMR note forms to save the practice 250,000 a year in transcription costs
- Customized the EMR and Practice Management modules for each of the departments in our practice
- Performed EMR training for 24 doctors, 7 PA/NP's and 175 staff
- Assisted in preparing the practice to attest for Meaningful Use
- Assisted with the following Accreditations: NCQA, Pinnacle and Bridges to Excellence
- Project Manager for 3 building renovations
- Implemented VOIP phone system to reduce toll call charges by 25
- Administration of Cisco routers and switches
- Designed Heartlab echo reports
- Setup, deployment and administration of Windows 2000/2003, DNS, IIS, DHCP, WINS and SQL 2000/2003 servers
- Member of following Committees: Operations, IT, Quality Measures and Physician Advisory
Confidential System Administrator - Administration of Corporate office LAN, WAN
- Setup and deployment of Windows NT/2000, DNS, IIS, DHCP, WINS and SQL 2000 servers
- Supported 35 LAN remote offices running Windows 2000 professional and server
- Created Visio network diagrams for remote offices
- Supported Blackberry handhelds
- Administrator of a CRM application EZ-Data
- Run End-Of-Day reports for Accounting using Webops
- PC support for 200 end users
- Elected Project Manager for 2005 Diabetes Research Institute fundraising efforts
Confidential Information Technology Manager - Act as an advisor to the President on all matters pertaining to the use of the computers and network
- A member of the management team
- Implemented and administered a wireless network
- Setup, deployment and administration of Windows 2000 DELL servers and workstations.
- To save on printing of documents that were transported between the 3 dealerships, a VPN network was setup.
- Administer Reynolds Reynolds system
- Administer and maintain Merlin telephone systems
- Responsible for purchasing hardware and software
- Negotiate service contracts with software vendors
Confidential Network Analyst Technical Support Supervisor / System Integration - Administration of LAN, WAN, VPN and Microsoft Exchange
- Development and administration of Lotus Notes and ACT
- Setup and deployment of Windows NT/2000 and Red Hat Linux, RAS, DNS, IIS, DHCP, WINS, SQL 2000, SSH and print servers
- Support Blackberry handhelds and server
- Backup administrator for Lucent telephone system
- Created unattended Windows installation scripts
- Testing of Windows and Linux Servers Legacy and New DELL, DELL Blade, Compaq, Compaq Rack Mount and IBM in a lab environment before promoting to production
- Hardware configurations for Adapters and RAID including drivers and BIOS updates
- Managed the backups using Veritas Enterprise
- Verified successful backups for disaster recovery
- Responsible for purchasing hardware and software
- Hardware and Software Inventory
- Troubleshoot HP LaserJet and DeskJet Printers
- Install and troubleshoot of various software applications
- Create and maintain network documentation
- Create and maintain test cases for proprietary system
- Create and maintain technical user guides for proprietary software
- Install, configure and troubleshoot Cisco routers, switches and firewalls
- Installation and configuration of MRTG application
- Reviewed security logs and took action to resolve any issues
- Manage and troubleshoot Frame Relay connections
- Implementation of routing protocols HSRP and RIP
- Design and maintain cable management
- Implementation of security and intrusion detection system
- Provide customer service for technical support issues
- PC support for 170 end users
Managed Help Desk Performed proprietary software training Computer Skills Informix SQL using Informix dbaccess, Kornshell programming, Perl, AIX / UNIX, Windows 98, ME, NT 4.0, 2000, XP, Vista and 7 , Windows 2000/2003/2008 MS SQL 2000/2003 Exchange 5.5/2000/2003 Server, Red Hat Linux, MAC, Suse, Cisco IOS, TCP/IP Networking, Samba, Webmin, Captaris FaxPress, Microsoft Office 97,2000,XP, 2007, 2010, ACT , Visio Professional 2000, Microsoft Project, Exceed, SSH, Track IT, Remedy, PCAnywhere, Remote Desktop, EDI, XML, HTML, Veritas Backup Exec, Goldmine, Crystal Reporting and Vodavi Phone Systems |
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