Business Analyst - Gather requirements from customers for custom reporting, system enhancements or new functionality requests by leading and facilitating meetings
- Communicate business requirements to the appropriate IS development team, resolving and clarifying any issues as appropriate and acting as a liaison between customer and technical team
- Create data flow charts, system architecture diagrams, process diagrams and other graphical diagrams
- Develop test scripts to verify functionality performs as expected
- Act as point of contact to assess, research, analyze, document and resolve issues
- Execute test scripts of custom reporting, enhancements and new functionality prior to UAT
- Lead team in User Acceptance Testing phase to ensure sign-off from the business, documenting issues as needed
- Project Home Administrator, a customer application that houses all project information sent to PPMS Project and Portfolio Management System
- Provide work instruction to Project Home technical resource consultant
- Create training materials and provide training for Project Home users
- Provide daily support in the Kronos Workforce Central system as the PPMS Kronos Administrator, including training for 4200 worldwide end users, assisting with issues, escalating system issues to Kronos Technical Team, creating training documentation and closing system for each month end cycle
- Core Team member for Kronos Workforce Central upgrade from v5.2 to v6.2
- Set up security for 850 worldwide end users in the PPMS Hyperion 11.1.2.1 instance
- Assist with writing training materials and training of the super users of the PPMS system
- Participate in special projects as assigned
Confidential System Administrator/Project Management Office - Lead or participated in process improvement projects within the organization as part of the Project Management Office PMO
- Provided daily support to 2,000 worldwide system users of Project Office time tracking and headcount software
- Provided training to new and existing users of Project Office, including the preparation and maintenance of all training documentation
- Performed system maintenance and updates on an as-needed basis
- Worked with team to identify issues and enhancements to software, including testing and developing enhancements
- Supported ongoing / monthly project management initiatives involving technology and product development activities
- Provide appropriate consulting, interfacing, and training for current and new systems users
- Formulates policies, procedures, and standards relating to database management, and monitors transaction activity and utilization
- Prepares, reviews and distributes activity, progress, and performance reports
- Assist with development, testing and training of new reports and tools
- Worked closely with Finance to assist in the execution of the budget process
- Assisted with development of an automated headcount tracking report to provide senior management with month end and projected headcount numbers
- Created and maintained multiple intranet web sites within the organization
| Confidential | Project Coordinator/Web Developer/Business Analyst Consultant for Boston Scientific - Provide assistance to Project Managers and core team leaders in support of schedules and time tracking using Project Office and Artemis
- Assist the Project Management Office PMO team with monthly and quarterly metrics reporting
- Develop and maintain corporate intranet websites for the Project Office and Project Management Office PMO groups using FrontPage 2000
- Additional duties as assigned
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| Associate Project Manager/Project Coordinator Consultant - Managed day to day activities of project as AT T/UHC Life Cycle customer contact with minimal guidance of Project Manager
- Coordinated scheduling and tracking of project events including equipment installations, circuit upgrades, completed and postponed installations using various applications including MS Project, Word, Excel and the internet
- Displayed and modified all project information on internal Automated Integration AI and Network Integration Systems NIS web sites for Life Cycle Project
- Attended weekly meetings with external customers to review overall project status
- Created network design, site survey network and area design drawings using Visio Technical 4
- Verified network drawings information with design engineers and customers, giving final approval of all site designs
- Gathered information, developed and maintained MS Access Database of site survey information
- Created network and area designs using AutoCAD LT software
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