WORK EXPERIENCE:

CONFIDENTIAL

Customer Support Engineer III TAC

• Starting in April of 2014 I began work With Cisco as a Customer Support Engineer for Cisco's Technical Assistance Center located within the Research Triangle Park attached to the Data Center Server Virtualization team DC-SV . Within this job I help Cisco's global clients troubleshoot, analyze, and fix complex system issues on a daily basis within pre-established SLAs. The vast majority of issues are within the data center space and specificity deal with USC, SAN, LAN and Virtualization. I earned my CCNP Data Center Certification and Specializations while in this position. Some of my daily responsibilities follow bellow:
• Troubleshoot Cisco Unified Computing Systems UCSM, UCS B, C and E series servers, Fabric Interconnects, Nexus 1000v, etc.
• Configure Storage Area Network SAN switches such as Cisco MDS and Nexus fabric switches to provide connectivity to storage arrays EMC, Netapp, Hitachi, etc.
• Conducted major upgrades of all system equipment within production and non-production environments

CONFIDENTIAL

Senior Systems Administrator, Lead Technician

• Starting in April of 2013 I began work at the Cyber Innovation Center as a contractor administering enterprise networks and virtualization environments. In this position, I manage and troubleshoot the full computer and networking environment on a daily basis including device installation, configuration, optimization and repair. This position has given me valuable enterprise level experience with large routing and switching domains and complex datacenter environments that are operated within highly restricted security areas. While in the position, I have obtained valuable training on the newest versions of VMware vSphere vCloud Director and general datacenter technologies. I completed my CCNA Data Center and VMware certifications while in this position. Some of my daily responsibilities follow bellow:
• Configure security mechanisms to ensure a high degree of security within the system as a whole i.e. AAA, TACACS , ACLs, Firewalls, etc.
• Configure dynamic routing protocols to ensure optimized routing i.e. OSPF, BGP .
• Configure various switches for optimized Layer 2 operation i.e. HSRP, Ether-Channel, etc.
• Install, configure, maintain, and troubleshoot Cisco Unified Computing Systems UCSM, UCS C and B series servers, Fabric Interconnects, etc.
• Configure Storage Area Network SAN switches such as Cisco MDS and Nexus fabric switches to provide connectivity to storage arrays primarily EMC VNX 5700 series and VNXe 3100 series systems
• Configure Storage Array Raid groups, Storage Pools, LUNs, Masking, NFS Shares, etc.
• Install, configure, maintain and troubleshoot enterprise VMware environments using vSphere Enterprise Plus 5.0, and 5.1
• Install, configure, maintain, update and troubleshoot multi-tenancy cloud environments primarily for IAAS solutions using VMware's vCloud Advanced suite with vCloud Director 1.5 and 5.1
• Assist tenants with designing, maintaining and troubleshooting virtual datacenters within the IAAS environment
• Monitored Customer Networks using SNMP, and other technologies
• Conducted major upgrades of all system equipment within production and non-production environments
• Collected and analyzed system metrics to aid in trend analysis, deep troubleshooting, and scaling operations using both programmatic statistical analysis tools and raw data collection and presented findings to senior management and program management for billing, planning, and system optimization purposes i.e. vChargeback, VCOPS, and W4N

CONFIDENTIAL

Network System Analyst

• Starting in 2011 I was hired as an IT support analyst for Elect-Solve, Inc. a company operating within the utility industry specializing in Smart-grid technology. Beginning as an IT support analyst then ultimately as a Network Systems Analyst I consulted directly with customers to troubleshoot a multitude of system issues, assist in providing necessary system specs, physically installing both physical and virtual network and server/workstation equipment. In addition to this, I was directly responsible for the maintenance of a host of network equipment including Cisco, Dell and others. During my tenure within this position I continued to grow and be entrusted with more responsibilities. I gained the CISA certification while in this position. A summary of my daily job responsibilities follows below:
• Designed and implemented customer networks using PPDIOO network lifecycle and primarily following Cisco best practices i.e. Enterprise Campus Design, Remote Branch, WAN, LAN and wireless
• Conducted extensive security audits primarily in the Utilities industry where customers are regulated by the NERC CIP Standards.
• Conducted many network optimization projects to streamline and update customers' networks designing more efficient networks
• Implemented enterprise management solutions such as Cisco Prime to automate the maintenance and troubleshooting of customer networks
• Monitored Customer Networks using various SNMP, and other technologies including Cisco Prime and Cisco Works, What's-up and many others
• Install, configure, maintain and troubleshoot enterprise VMware environments using vSphere Enterprise Plus 5.0, and 5.1
• Maintained a wide assortment of customer software and hardware Planned and supervised the installation of clients' computer systems including wire installation, device selection and installation
• Consulted on multiple software and hardware selections, purchasing and licensing issues
• Managed clients' server infrastructure

CONFIDENTIAL

Owner

• During this time I was the owner of PC Solutions - a personal and small business consulting firm. Within this position I assisted individuals and small business in the selection, implementation and management of technology solutions. I gained the CCNA certification while in this position. A brief summary of my job responsibilities follow below:
• Created service products that targeted customers' IT needs
• Maintained a wide assortment of customer software and hardware
• Designed and maintained company web site
• Designed company policies
• Consulted on a broad range of SOHO solutions ensuring efficient network operation and support
• Consulted on multiple software and hardware selections, purchasing and licensing issues
• Planned and supervised the installation of network systems including wire installation, device selection and installation

CONFIDENTIAL

Technician

• In this position I was directly responsible for the installation of life safety systems within a wide assortment of industries and locations. A brief summary of my job responsibilities follow below:
• Maintained various commercial safety systems including Simplex, Siemens and many others on a vast array of facilities from the very small to the very large
• Installed various commercial safety systems including wire and device installation on major projects including Bossier Parish Municipal Buildings, Walgreens Stores, Pilgrim's Pride Grain
• Planed and implemented many other commercial projects
• Planned work tasks to ensure efficient completion of projects