Work Experience:

Network/System Analyst II: Confidential

• Install monthly Security Patches t Microsoft Exchange 2010 Mailbox servers with Exchange Database Availability Group DAG infrastructure.
• Install monthly Security Patches and upgrades t EMC Source One Servers.
• Perform weekly maintenance on Source One SQL Server
• Perform DirSync for WilmingtonTrust employees t M T Bank.
• Request and implement Change Request once approved t modify configuration settings t Microsoft Exchange CAS and Mailbox servers.
• Interface with the Server Team performing BAU fixes t Microsoft Exchange Mailbox Servers.
• Maintain and updated Forefront Online Protection for Exchange FOPE policies and Dictionaries.
• Examine user's messages in FOPE Junk and Policy Quarantine folders before releasing messages t the users Inbox and recommend user's t have self-released of messages found in the folders.
• Trace messages in FOPE and in IronPort t resolve messages not being sent/delivered to/from the end users.
• Researched and removed E-Mail addresses and domains from White listing.
• Research and removed domains from TLS relationships with Wilmingtontrust users and domains.
• Open tickets with Microsoft and with Research In Motion RIM t resolve BAU issues.
• Perform Mailbox moves t different databases t maintain balance of Mailbox users across the Dbs.
• Provide Exchange Support as escalated from the Help Desk.
• Move and Migrate mailbox users from a 2003 Exchange Environment t a 2010 Exchange Environment, first t Wilmingtontrust domain and then t M T Bank domains.
• Perform projects after business hours from remote locations using a VPN.
• Replicate Public Folders from Exchange 2003 environment to a Exchange 2010 Environment

Confidential

• Plus many more CmdLet functions
• Set Out Of Office OOF messages
• Establish Mailbox permissions
• Get Mailbox statistics and user information.
• Set Mail Forwarding rules,
• Restore E-Mails from a Disconnected Mailbox t an Active Mailbox,
• Find Disconnected Mailboxes
• Performed PST Captures and then saved t a Shared Folder on the Customer's Public Server, establishing permissions for specific individuals for access.
• Utilizing PowerShell Cmdlets in Exchange Management Shell on the Customer's Exchange Server,
• Utilizing Terminal Servers create user's profiles in Outlook t further assist and troubleshoot Outlook issues.
• Utilizing ADSIEdit, located user information as related t the Mailbox on the Source and Managed environments.
• With Exchange Management Console, verify Mailbox Flow Settings, verify SIP and E-Mail address related issues.

Confidential

• Provide support for Microsoft BPOS Business Productivity Online Suite customers in support for Outlook, SharePoint, Office Communicator and Single Sign On SSO Application in a 24/7 Microsoft Online Hosted environment.
• Provide support for Blackberry users on the Blackberry Exchange Server BES for Microsoft BPOS and Office 365 customers.
• Perform Manual Load Balancing of Blackberry users
• Reset Activation Passwords and verify Filters that may have been established for the user.
• Remove and Re-add Blackberry users to the BES for troubleshooting purposes
• Utilizing Blackberry and ActiveSync Test devices, verify connectivity t OWA and the BES Servers with the user's configuration settings.
• Check the current Services on the BES Server to verify status running, etc
• Using VB2010 wrote and presented an application t abstract individual entries from the Blackberry Exchange Server Log files for specific E-Mail address s t analyze and troubleshoot Blackberry issues.
• For Office 365 customer, assisted with Adding users t the BES and establishing BES Policies for their users and accessing the BES.
• Provide support for Microsoft BPOS and Office 365 customers with ActiveSync IPhone, IPad, Android, Nokia and Windows 7 Mobile devices.
• Use PowerShell scripts t produce reports and troubleshoot issues for customers.
• Service Requests are initiated by a phone conversation with the customer or creation of a Web Service Request.

Confidential

Server Engineer

• Provide support for IBM Clients on 2000 and 2003 Servers
• Using AutoIt, wrote Scripts t improve and track the workflow on projects.
• Utilizing the Altiris Client, installed components of IBM Six-Pack tools on client servers
• Working with Steady State, troubleshoot Servers that were off-line.

Confidential

Help Desk Analyst:

• employees and contractors with all computer and software related issues.
• This position is a tier 1 Help Desk support and was responsible for troubleshooting and assisting Confidential
• Remote access int users computers at Boeing facilities in the United States and internationally and at personal home locations via VPN, Net Meeting or WebEx.
• Assisted users at personal home location with installation of printers when requested.
• Assisted users at personal home location with Internet access issues providing step-by-steps troubleshooting directions t determine if the Internet issue is with the user ISP.
• Verified users, reset VPN and system passwords for desktops, mainframes, UNIX, and data backup.
• Assisted users with Microsoft Outlook, cleaning up PST folders, locating deleted Emails, and setting up profiles.
• Reported system outages t the proper administrator.
• Located Wi-Fi Hot Spots for users.
• Assisted users with their Boeing Expense Reports, step-by-step directions for completing required documents.
• Reported printer issues at Boeing facilities t outside vendors for repair or cartridge replacement.
• Provided temporary Admin rights t users for installation or removal of programs.
• Restored files from data backup servers t users workstations and laptops.
• Assisted users with Microsoft Office Suite products Word, Access, Excel, and Power Point .
• Assisted users at Boeing locations with VOIP issues.
• Remote access inside Boeing Firewall protected locations t assist users.
• Assisted users with Internet Security settings.
• Assisted users with the installations of Boeing Aircraft Company approved applications.
• Performed McAfee virus scan on user laptops, ensuring that the latest McAfee updates were performed.

Confidential

Stores Agent Hands-on Trainer

• Worked with the Help Desk and users t resolve computer hardware and software applications issues.
• Developed training packages for the Stores Department.
• Stores Agent Lead directing the workflow of all Stores Agents in coordination with the Stores Supervisor.
• Stores Trainer with special emphasis on Hazardous Materials