Professional Summary:

• IT professional with extensive experience in Software Engineering, Business and System Analysis and Project Management.
• Industrial experience involving technical writing, Business Process Modeling, e-Commerce Consulting, Sales Engineering, Application Design, GUI implementation, Systems Integration, SQA techniques using automation tools by Rational, Test Case Analysis and Maintenance.
• Superior writing and presentation skills as per international publications and presentations.
• In-depth knowledge of all the phases within the Software Development Life Cycle SDLC such as Requirements, Analysis/Design, Development and Testing.
• Demonstrated leadership in identifying and implementing appropriate technology solutions, application testing, Quality Assurance, specification gathering, team co-ordination, solving business problems, supporting company strategies while maintaining personal accountability.
• Extensive knowledge of, Software Development Processes, Design Patterns, Object-Oriented Analysis and Design OOAD , Service Oriented Architecture SOA and UML.
• Excellent Training skills, facilitation, PowerPoint presentations, maintaining performance metrics, develop training manuals, documentation communicating to users.
• Proficient at creating and transforming business requirements into Software Requirements Specification SRS using Rational RequisitePro and designing business models using UML diagrams such as Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio thereby helping the development and QA teams in understanding the requirements.
• Experienced in conducting Joint Application Development JAD sessions with end-users, analysts, development and QA team for project meetings, walkthroughs and customer interviews.
• Exposure to Human-Computer Interaction HCI , User Interface UI Design and Usability Testing. Assisted the PM on various projects throughout the Project Management Life Cycle PMLC including Project Charter, Project Plan and Resource allocation. Exposed to Software Engineering Processes such as Personal Software Processes PSP and Team Software Processes TSP .
• Highly efficient Demonstrated superior time management and multi-tasking skills by accomplishing cross-functional tasks. Proven aptitude to work independently and within a team environment to meet project deadlines.

technical skills

OOAD OOA/OOD , RUP, AGILE, UML, SDLC, Waterfall, QA, WAP, MS Access, SQL Server, MySQL, PL/SQL, Oracle , DB2, Windows 98/2000/XP, UNIX, HTML, DHTML, XML, MS Office Suite-Excel Macros, Contact Center, VPN, VoIP, Project, Visio, Adobe Photoshop, Flash, Rational- Rational Rose, RequisitePro, ClearCase, ClearQuest Rational Software Architect, IPCC, ICM, CVP, Cisco, Loadrunner , Crystal Reports, C, C ,JAVA, UNIX, SQL.

Experience

System Analyst Confidential

Responsibilities:

• Liaise with the business stakeholders to capture business requirements.
• Extract functionalities from the business requirements and write detailed SRS which include UML artifacts like Use cases, activity diagrams and sequence diagrams.
• Develop User stories as per the AGILE methodology guidelines.
• Provide regular presentations to stakeholders explaining the functionalities of the application and how they satisfy the business requirements.
• Use the SRS to develop a functional mockup using HTML and JavaScript and present it to the business stakeholders and developers at regular intervals for review.
• Help testing team with manual testing of the application.

Environment: J2EE, Oracle, UNIX, TIBCO, Agile, ClearQuest, ClearCase, FIX, JavaScript, Mainframe, COBOL, SharePoint.

System Design Analyst, Confidential

Responsibilities:

• Work Closely with Business Stakeholders to make sure the business requirements are gathered correctly and unambiguously.
• Contribute to Solution Architecture including interfaces to Mainframe Applications.
• Reverse engineer existing legacy application which involved reading COBOL code and Copybooks stored in VSAM.
• Introduce model driven approach to software development using UML.
• Extensively use UML to model Business and System requirements including Use Case Model, activity Diagrams, State Chart Diagrams, Domain Models
• Document System requirements for Inter-Plan Claim settlement using RUP guidelines.
• Introduced and successfully demonstrated Object Oriented Analysis techniques which included Domain Modeling.
• Design and document the functionality of the new Web Services.
• Define a role-based access control RBAC system by defining various user roles and their corresponding access levels in LDAP.
• Closely work with QA and development team on organizing test plans, preparing test cases using Quality Center.
• Re-factor current Documentation so that they more accurately reflect the existing System. This essentially involved reverse engineering system requirements and corresponding Business Use cases from the existing system
• Build mockups for CMS1500/UB04 Claim entry screens using HTML and CSS style sheet by analyzing data stored in copybook format on exiting VSAM databases and layout of the current green screens being used.
• Review test cases to make sure they reflect the requirements and design correctly
• Direct and perform functional and backend testing including writing complex SQL queries..
• Provide a high level presentation of the new application and its configurability to all 37 Plans of BCBS.
• Suggest improvements to Business Processes.
• Contributed to building System Analysis practice and defining standards.
• Recruit and build high performance System Analysis and testing teams.
• Use Rational Suite of tools, Requisite Pro, Rational Rose and Clear Quest, and Rational Unified Process as well as DB visualizer.

Environment: J2EE, IBM Webshpere, MQ series, JavaScript, Rational Application Developer, XML, Clear Case, Clear Quest, Quality Center, Rational Requisite Pro, Rational Rose, MAINFRAME, Cobol, DB2, DB Visualizer, Quality Center, COGNOS

Business Systems analyst, Confidential

Responsibilities:

• To capture and document what interactions are stored today, where they are stored, and where they are displayed
• Develop Business Use Cases and Rules artifacts from recently updated System Use cases.
• To gather future requirements.
• To identify the future systems of record
• To ensure alignment on definitions for interactions and various forms of interactions
• To make recommendation as to where the interactions are going to be housed.
• Produce an Inventory which contains definitions of interactions, area which uses interaction, where interaction is stored, business use, life span, and how interaction is applied
• Facilitated JAD sessions for defining business requirements and UAT standards.
• Conduct weekly Status meetings with the PM about the progress of the project.
• Conformed to the RUP methodologies.
• Conduct working meetings with various clients which involved writing SQL queries on the database to capture their interactions.
• Made more than 10 use cases to document how each client captures and stores this data received from these interactions.
• Conduct meetings with the Architects to categorize these interactions and develop separate use cases to fit their needs
• Prepared technical artifacts including UML Class diagrams, Sequence Diagrams etc., using Rational Rose.
• Requirements management using Rational Requisite PRO.
• Responsible for maintaining requirements traceability matrix.

Confidential

• Identify future customer interaction requirements
• Document definitions and criteria for particular interactions
• Develop a strategy for technical implementation and storage
• Organize all the existing requirements documents
• Requirements management using Rational Requisite PRO.

Confidential

• Make Use-Cases of the new web services after consulting with the SME's and SA's from various departments.
• Make sequence diagrams using RSA.
• Review the existing Logical Data Model with the Data team and develop the requirements template based on their requirements.
• Update the UML class diagrams of the existing analysis model after reviewing the LDM using RSA.
• Conduct meetings with SA's from various departments inside Allstate to find out how the existing legacy applications are communicating with the central Data Base.
• Write data mapping documents to capture the change from existing DB2 database to Oracle database.
• Write Software Requirements Specification after discussions with the Development Team.
• Created Deployment Plan document after consulting with Development Team.

Environment: SOA,TIBCO, J2EE, IBM Webshpere, MQ series, JavaScript, Rational Software Architect, XML, Clear Case, Clear Quest, Quality Center, Rational Requisite Pro, Rational Rose, MAINFRAME, RUP, UML

programmer analyst, Confidential

Responsibilities:

• Understand the current application thoroughly by reviewing all the detail design documents and System Architecture Specification documents.
• Generated prototype User interface screens using JSP, JavaScript, CSS, HTML and DHTML
• Interact with the project managers, SME's and the team leads of various development teams in order to draft the Operation Level Agreement OLA designed to delineate reasonable expectations between all parties as to the level of service that CORE Development teams and support teams agree to provide. was the first one to come up with a draft that jumpstarted the entire OLA process and brought them back to schedule
• Make a detailed level install plan and schedule of all the major installs happening every month and hold detailed meeting every week to discuss these changes. This involved team leads from various development teams, Data teams, server teams as well as technology managers.
• Co-ordinate the installation process on the night of install to ensure that everything moves smoothly.
• Administration of the CORE Sales Front End Portal. Involved granting permissions to various registered users and modify links on dashboard to CORE sites.
• Manually test the application by using the BRD's and BAC's.
• Take part in daily CORE Defect status meetings to discuss environmental issues and all the high level defects.
• Manage defects related to different builds and assign them to respective developers.
• Determine Cross team impact of the defects and assign appropriate SWAT teams to handle the issue.
• Make detailed Environmental Reports on a daily basis and distribute to various teams to keep them updated about any issues in testing and keep track of various builds being deployed.
• Assist in Capacity planning.
• Serve as liaison between technology and business to understand and deliver requirements efficiently.
• Review General Nelson reports to track performance and availability of the application in production environment

Environment: MS Office, Struts, Clearquest, Requisite Pro, Rational Rose, Clearcase, Vignette Portal services, J2EE, XML, MS project, MS Visio, Eclipse, Loadrunner, Winrunner.

Business Analyst, Confidential

Responsibilities:

• Managed the output requirement project for various Life insurance products.
• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Used SDLC System Development Life Cycle methodologies like the RUP and the waterfall.
• Designed Use Cases and other Process Flow Models using Visio and Rational Rose.
• Coordinated participation and sign-off of various business partners and customers.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements and vice -versa.
• Made sure the test cases and test process guarantee accountability to business and systems requirements.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.

Environment: MS Office, UNIX, Struts, Clearquest, Requisite Pro, Rational Rose, Clearcase, Vignette Portal services, J2EE, XML, MS project, MS Visio, Eclipse, Loadrunner, Winrunner.

business systems analyst, Confidential

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Conducted interviews with end-users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Participated in various stages of data and requirement analysis for project needs.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Developed business requirement specification documents as well as high-level project plan.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
• Relieved pressure off the PM by maintaining artifacts and portions of the project binder.
• Documented and delivered Functional Specification Document to the project team.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted User Acceptance Testing UAT .
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.

Environment: Rational Suite Rose, Requisite Pro , Windows XP/2000, SQL, XML, HTTP, MS-Project, MS-Office Suite, MS Visio, Win Runner, Load Runner, Sharepoint, Test Director Mercury Interactive , Java, Oracle

business systems analyst, Confidential

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed solely RUP methodologies during the course of the project.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in Prioritizing the defects and writing business requirements to resolve them.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in Requisite Pro.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Involved in performance measurement of ongoing data collection to determine if a program is implementing activities and achieving objectives.
• Involved in reviewing test plans and test cases and ensuring test cases reflect user needs. Also responsible for conducting user training and user acceptance testing to ensure and verify system is designed according to user needs.
• Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.
• Suggested measures and recommendations to improve the current application performance.

Environment: RUP, Rational RequisitePro, Rational Rose, Rational Clear Case, Rational Clear quest, Java, VISIO, WINDOWS 2000, IIS 5.0,XML, XSLT, Adobe Acrobat Writer 5.0,HTML, Visual Studio 6.0, SQL server 7.0, MS office suite., SharePoint, Test Director Mercury Interactive , Java, SQL, C , .Net

business analyst, Confidential

Responsibilities:

• Prepared project-phase plans and implementation schedules.
• Gathered, defined and documented business requirements, including review, approval and analysis of business problem/needs related to the complex business processes.
• Developed business case scenarios and models.
• Created project proposal and prepared system specifications, flow charts, process diagrams, produce definitions, process flow documentation, rules and instructions as a basis for the work of designers and programmers.
• Managed the process of gathering functional requirements from key stakeholders and subject matter experts.
• Drafted and maintained use cases and UML diagrams.
• Performed and documented system gap analysis.
• Supported the SDLC/RUP to bridge the gap between business requirements and technical solutions and ensure that technical designs/solutions meet functional specs and requirements.
• Reviewed, provided input, and approved the creation of test plans and test results.
• Partnered with business stakeholders to define user acceptance criteria and conducted/coordinated UAT.
• Coordinated activities between business unit and technical staff to develop new methods, policies, and procedures to meet the business needs.
• Identified training needs and held training sessions/demos to facilitate implementation of new system.
• Conducted postproduction release evaluation.
• Prepared and presented project deliverables to the appropriate management for project review throughout the development life cycle.
• Performed Work Breakdown Structure WBS and Critical Path Analysis CPM .
• Liaised with the Project Management Group, Business Units and Executive Management, in addressing deficiencies and resolving.

Environment: RUP, Rational RequisitePro, Rational Rose, Rational Clear Case, Rational Clear quest, Java, VISIO, Oracle 9, IBM Web Sphere, XML SPY, Test Team Rose, Robot, Test Manger, Requisite Pro , Sun workstation, HTML, Cobol , IBM mainframe DB2, Windows NT

programmer analyst, Confidential

Responsibilities:

• Implemented Struts framework that is based on the Model View Controller design patterns
• Developed the core business logic using EJBs and deployed them in Web Logic
• Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data. Converted the business requirements into IT specifications
• Performed the requirement analysis and documented the requirements.
• Gathering and documenting the requirements that are critical to the business mission and using those requirements to design application software using a Use Case in Requisite Pro.
• Created Use Cases, Workflows, and Screen Shots for the Application
• Developed the business and functional requirement specification describing and prioritizing of the requirements.
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements
• Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the Time line.
• Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective.
• Wrote test cases and test scripts for the User Acceptance Testing
• Updated and maintain customer database.
• Initiated customer contact in order to investigate unclear Breakpoint Claim information.
• Conducted detailed reviews and analysis to determine if clients account activity warranted additional investigation to determine if clients are eligible for a Breakpoint refund.

Environment: RUP,JAVA, Struts, WebLogic, Rational RequisitePro, Rational Soda, Rational Rose, Rational Clear Case, Rational Clear quest, , VISIO, Oracle 9 , Sybase , XML SPY, GOXML, LINUX, HTML, WINDOWS

programmer analyst Confidential

Responsibilities:

• Develop UML artifacts that include Use case model, use case documents, state chart diagrams and activity diagrams
• Act as liaison between Business and technology.
• Conduct JAD session with stakeholders and capture the requirements.
• Co-ordinate testing activities by assisting in the creation of the test plan and test cases

Environment:JDK1.2, SWING, Servlets, Oracle, Web Logic, MS Office, MS Visio, Rational Rose, Rational ClearCase, ClearQuest, RUP, UML, C , VB, Oracle, Microsoft Windows NT,