Summary

• I am an accomplished system administrator with the proven ability to manage complex development and implementation of projects confident in trouble shooting and resolving daily issues that may prohibit day to day business operations. I am effective in building and maintaining relationships with customers, end users and vendors. I am very experienced working for managed service companies, so I know the importance of customer service and completing tasks in a timely manner. I am comfortable and have experience working with a ticketing system and managed services platform tools to proactively monitor the network and to troubleshoot issues without end user intervention.
• I am also proficient in administering, installing and troubleshooting, Windows server 2003, 2008r2, 2012r2, Microsoft Active Directory, and Exchange 2007,2010, and 2013 Microsoft Web server IIS , Windows XP, Windows Vista, Windows 7, Windows 8 /8.1, MAC, VMware, Hyper-V, Microsoft Share Point server, Citrix Servers, Microsoft Remote Desktop Services, HP switches, Adtran Routers, Cisco firewalls, WAN / LAN networking. I also have experience with Microsoft online services: BPOS and Office365 Exchange / SharePoint / Lync . Combining my field experience, remote support experience, I have 8 years of experience working in the Information Technology field, working with Microsoft and Cisco Networks servers, mobile devices, firewalls and switches , Citrix Servers, Carrier services and IP Telephony networks / VoIP designing and implementing local and wide area networks, ensuring network security, bandwidth and speed.
• I am also comfortable working with end users, teammates and customers in a fast paced environment I have participated in customer service trainings focusing on providing support for end users with technical issues. I have worked in group environments during the designing and Implementation of IT projects. I have also been responsible for technician dispatches and remotely supporting field engineers if needed. I enjoy working with a team and working in a team environment. I am an extremely organized and detailed engineer proficient in all areas, not just with technology.
• Professional Experience Confidential Senior Network Administrator / Network Engineer I am currently administrating 1 corporate site and 5 core sites linked via site to site VPNs. I am also responsible for managing residential remote sites spread throughout Western Massachusetts. The remote core sites were previously connected VIA T1 dedicated lines. I moved the company to site-to-site VPNS. Moving the company to VPNs saved the company 9,000 dollars annually. I also replaced outsourced managing of firewalls saving the company 6,000 dollars annually. I also reconfigured the WAN by moving from the site-to-site VPNs to a Comcast ENS Metero-E solution. This solution connects each of the core sites back to my corporate office via fiber links, with a redundant internet link back to our colocation / DR site. This solution saved the company 4273.68 annually. I managed 7 cisco firewalls 3 ISA 570 4 ASA 5510 , that number has dropped to 4 after implementing the ENS solution. I manage 50 HP Procurve Switches, 20 virtual servers running on 2 host running VMware infrastructure, with guest OS ranging from server 2003-2012 File, SQL, Exchange 2007 /2010 , Active Directory, and Remote desktop services. The other sites have on average 10 switches per site. I also manage 4 physical domain controllers running server 2008r2 and 2012r2. I also manage 4 Switchvox VOIP Phone systems. I also moved the company from Citrix to Microsoft Remote desktop. I am also responsible for our colocation / DR site. I manage the remote backups using Veeam Backup Replication. The colocation services 4 smaller remote sites in Holyoke Mass each site averages 20 users. The colocation consists of a domain controller a switchvox phone system, Cisco Firewall and the disaster recovery server. I am also escalation support for Tier 1 and 2 technicians ranging in a number of different helpdesk tickets.
• Microsoft Exchange Server 2007 / 2013
• Cisco Firewall ASA 5510 Sonicwall Firewall TZ210
• BackupExec 2012 / Veeam Backup Replication
• Adtran Routers NetVanta
• VMware ESXi 5.1
• Citrix Xenapp Client / Server
• Microsoft Remote Desktop Services
• Windows XP / Windows 7 / MAC Help Desk Support
• Microsoft SQL database management
• Microsoft Online Services: Office365 Exchange / SharePoint / Lync / Forefront
• HP Procurve switches
• HP ProLiant servers
• EMC Unisphere SAN
• ENS / Private IP
• Disaster Recovery / Offsite Replication
• VOIP / SIP / PPP
• Iomega SAN
• LAN / WAN Network Design
• SSL / IPsec VPN
• Microsoft RDS Terminal Services
• Sophos Email Appliance
• Sophos Antivirus / Enterprise Console
• Barracuda Web Filter

Network Engineer / Remote Administrator

• Administer / configure Fortigate, SonicWALL and Cisco PIX Firewalls Site-To-Site VPN, SSL VPN, failover circuit .
• MAC, Windows XP/Vista/7, HP and IMB. Hardware and software support
• MAC , HP, Dell, workstation support in a windows active directory environment
• MAC , HP, Dell, workstation support in a windows workgroup environment
• Experience with Windows virtualization software for the MAC
• Windows server 2003 SP2/2008 R2 administration Active Directory
• Familiar with installing ,configuring and troubleshooting VMware EXSi
• Administration of Windows Server 2003 / 2008 for Small business server
• Install, manage, and configure Symantec Endpoint protection
• Install, manage, and configure Sophos Enterprise Endpoint protection
• Install, manage, and configure Symantec Backup Exec
• Microsoft Office 2003 / 2007 / 2010 installation and troubleshooting
• Administration of Microsoft Exchange 2007 / 2003 / 2010
• Administration of Microsoft Terminal Server 2003 SP2 / 2008 R2
• Implementing and supporting WLAN / LAN connectivity solutions
• HP, Konica and Ricoh printer support
• Install and configure SAN Dell Equologic
• Dell Hardware Server maintenance
• Daily monitoring of the servers / network, including network WAN / LAN speed
• Install and Administration of Microsoft Share Point server
• Install and manage Blackberry Enterprise Server and BES Express
• Configure / troubleshoot Blackberry devices for Enterprise Activation
• Troubleshooting SQL / Access databases
• Troubleshooting Citrix server client and application connectivity
• I am also responsible for managing the remote administrator's ticketing queue.
• Configure / troubleshoot site to site SSL and IPsec VPN's
• Configure / troubleshoot SSL and IPsec VPN's for remote clients

Confidential

Network Administrator

• Network Administrator / Engineer that manages complex development and implementation of projects troubleshooting and resolving daily issues that may prohibit day to day operations, build and maintain relationships with customers and or end users.
• Administer / configure, Astaro Firewall
• HP, Konica and Ricoh printer support
• Daily monitoring of the servers / network, including network WAN / LAN speed
• Microsoft Office 2003 / 2007 / 2010 installation and troubleshooting
• MAC, Windows XP/Vista/7, HP and IMB. Hardware and software support

Confidential

Tier II Messaging Engineer / Network Administrator

• Systems integrator and consultant for Avaya and Microsoft messaging applications.
• Extensive experience in professional and technical services. Also possess an engineering and technical background in a field implementation environment.
• Experience implementing and managing messaging environments with Exchange and/or Domino, with experience in complex Windows networking, Microsoft Exchange transport and/or telecom design and support.
• Excellent communication skills, both oral and written, and good interpersonal skills, highly organized, and have extensive experience in server maintenance and troubleshooting.
• Experience working with Microsoft Networks day to day management as well as troubleshooting daily issues pertaining to Web, FTP, DNS, and ISA servers.
• Proficient with Microsoft Messaging / Unified Communications.
• Microsoft XP and Vista Desktop support. Users ranging from 50 to 500.
• Administered Exchange server Conducted daily and weekly maintenance for Exchange server.
• Designed remote and local backups of Exchange, Active Directory, and SQL servers.
• Administered SQL server. Duties included backing up SQL databases remotely and locally. Granting permissions to users as well as administrators. Conducted monthly maintenance of the server.
• Administered Terminal server / services for remote workers. Configuring client pc VPN connections, as well as configuration of the routing server itself.
• Worked closely with end user / customer via web meetings to troubleshoot and resolve issues on clients PC's.
• Configured VLANs for Voice and Data for IP telephony using a Layer 3 switch.
• Configured Ports on Layer 2 / 3 switches.
• Experience configuring T1 ports on Avaya switches. Setting up Hunt Groups / Trunk Groups.
• I have an understanding of IP telephony and can trouble shoot issues pertaining to the PBX Avaya , IP phone, Soft Phones, and Media Gateways.
• Installed Dell Enterprise servers, loaded Windows Server 03, partitioned hard drives and set up RAID.
• Responsible for backing up client PC's to networked server.
• Installed and managed network printers

Confidential

Case Manager

• I have participated in Group Facilitation, Case Planning, and TAD trainings.
• Participated and completed Boundaries Training. Participated in Motivational Interviewing Skills and LSI trainings.
• Also attended Criminal Thinking Training and Motivational Enhancement therapy training.
• I have been a liaison to eligibility workers and collaborated with community based behavioral health providers
• Facilitated Financial Planning groups and Motivational Enhancement Therapy groups
• Developed a directory that identifies agencies/individuals that accept SAGA medical insurance
• Able to document client progress, maintain accurate case files and submit reports in a timely manner.
• I also have experience coordinating supportive services for treatment and aftercare.
• On site help desk support for 50 users Windows 95 and XP.

Projects / Consulting

Confidential

• Designed Microsoft Network Solution for 50 users 37 local and 17 remote Racked and mounted Dell 1950 enterprise servers. Installed Windows server 2003 / 2008, created private domain and promoted server to domain controller Added additional servers as members of the private domain. Configured ISA server for NAT to the internet created rules / policies for protocols allowed while connected to the internet. Configured Juniper router for LAN / WAN connectivity to remote sites across the nation ensuring security of data and ensuring reliable data transmission with acceptable speeds.
• Installation of Exchange 2007, Terminal services / server, ISA 2005, and SQL 2008 software onto the servers Also installed a Dell all in one network printer, and Windows XP and Vista on user pc's. Set up Mobile devices for active sync to exchange configured security policies via group policies for local / remote users and servers. Partitioned drives, separated exchange storage groups / databases and transaction logs also separated SQL transaction / database logs to different hard drives as a best practice for efficiency. Enabled secure remote access on all servers for maintenance, troubleshooting, alarming, and remote employee access Via Microsoft VPN, and modem dial up.

Confidential

• Duties included racking and mounting Avaya S3500 Messaging Application Server equivalent to a Dell 1950 Installed Windows 2003, antivirus software, windows patches, and Avaya Modular messaging software. Installed and configured T1 Dialogic card in Avaya S3500, connecting T1 to Avaya PBX created hunt groups, signaling group, route patters, and trunk groups. Set up private windows domain between messaging server and message store server.
• Installed and configured Web server, Speech Access server which both run on Windows server operating systems. The Speech Access Server is an Integrated Voice Response IVR system which runs on Avaya proprietary software. Set up remote access for all servers for maintenance, troubleshooting, alarming, and remote employee access. This was done via VPN or Dial up secure connection. Updated active directory schema to add attributes to users profiles. Arranged conference call with customer to discuss pre-installation conducted testing of system before leaving install.

SGI Real Estate West Hartford, Ct Microsoft Networking

Confidential

• Duties included planning, implementation and management of Microsoft network Responsible for daily operations, trouble shooting and administration, and provided Microsoft XP and Vista Help Desk Support. Installed Windows Server 2003 and Exchange server 2003. Responsible for Network Security, and VPN remote access. Installed and administered Terminal server / services for remote workers. Configured Routing and Remote access server. Implemented weekly / daily backups of servers and user data.
• Duties included building a Windows 2008 server, installing software and promoting to Domain Controller. Migrating DHCP, DNS, AD, and FSMO roles from 2003 server to 2008 created group policies for data redirection and security Installed VMware vSphere 4, configured virtual servers and resources for those servers.
• Installed VMware vSphere 4 configured virtual servers and resources for those servers Installed Windows server 2008, Exchange 2007 as virtual servers.
• Installed Windows server 2008 and SQL server 2005 Moved SQL database to new server. Pointed all computers to new database via ODBC.

IT consulting / Network Administrator 6 month contract

Duties included Network administration, providing backup solution, security management, user account management, internet access, office systems and applications support. Responsible for server, network and desktop hardware / software support. Planned, implemented, and supported the network and computing infrastructure plan. Managed Microsoft network daily operations troubleshot installation and configuration issues. I provided Microsoft XP and Vista Help Desk Support responsible for Windows server 2003 administration and maintenance. Coordinated network Security policies. Documented Security policies and communicated the policies to all end users. Administered Terminal server / services for remote workers and configured client computers for VPN remote access configured server for routing and remote access. Installed HP network printers and provided maintenance.

Windows server 2003 file server replacement

Duties included racking dell server, installing Server 2008, configuring raid array, and formatted hard drives. Install and configure dell autoloader for backup tapes. Install backupexec 2010, Quickbooks 2011 migrated data and configured backups. Created network shares and gave set up security permissions. Installed and configured 3 network printers. I also created login scripts to map network drives and printers.

Project: Behavioral Health Networks, Springfield Mass

• File server upgrade from Microsoft server 2003 to Microsoft server 2012
• Replaced Citrix XenApp server with Microsoft Remote Desktop services Farm 2008r2
• Replaced 3 older sonic wall firewalls with Cisco ISA firewalls at 3 of our core remote sites
• Install and configure SQL server 2008r2 with reporting services
• Reconfigure the WAN from PPP connections to Site-To-Site vpns
• Move DR server to colocation and set up network connectivity for failover capabilities
• Project: Behavioral Health Networks, Springfield Mass
• Redesign the WAN replacing Site-to-Site VPNs with Comcast's ENS solution connecting 5 core sites one being a DR site.
• Upgrade Domain Controller from Windows server 2003 to windows server 2012r2
• Upgrade Exchange from Exchange 2007 to 2013
• Project managed and designed the network for a merger with Carson Center for Human services. I consolidated 5 file servers and 1 SQL server into our existing environment. I will also be moving them from a hosted email solution to using Microsoft Exchange 2013. I also will be connecting all of their sites using site-to-site VPNs creating a hub and spoke WAN. I will then connect their core site back to our core site via Site-to-site VPN or Fiber. I also installed DCs at their core site and remote sites and joined the servers to our AD domain.