OBJECTIVE:

Utilize experience in a systems administration or technology support capacity with a goal of becoming an information technology manager.

EXPERIENCE:

Confidential

Windows Systems Administrator

Position Overview

• Team Lead for the Active Directory Team: All aspects of AD, including but not limited to: Domain Controllers, Schemas, Sites and Services, Trusts, GPOs, Backup, Restore, Users/Computers and other configurations
• Responsible for the Over All Infrastructure of the Microsoft Active Directory Forests
• Maintaining and Administering Windows Servers in a VMware environment
• Maintaining and Administering a VMware environment: vCenter, ESXi, Update manager, virtual Networking and Storage mapping

Skills and Technologies

• Users, Computers, Groups, OUs, and GPOs creation, maintenance, and troubleshooting
• Active Directory Projects consultations
• Forest/Domain Level configuration, maintenance, and troubleshooting
• Responsible for all Active Directory Documentations.
• Access rights maintain, manage, and troubleshoot
• NTFS and Share Permissions manage and troubleshoot
• Windows Clients install, maintain, and troubleshoot
• Windows Servers install, maintain, and troubleshoot
• In-Depth knowledge of Virtual Machine deployment, maintenance, and troubleshooting.
• Responsible for the Deployment of near Zero touch Virtual Machines deployment using VMware vSphere PowerCLI
• vCenter install, configure, maintain, and troubleshoot
• ESXi 4.1, 5.0, 5.1, and 5.5 install, maintain, and troubleshoot
• In-depth knowledge of Windows Server/Client operating systems.
• Full understanding of the cycle of interaction between Active Directory and Windows Operating Systems.
• Helped in documenting, reviewing, and approving VMware documentations.

Accomplishments:

• Full Management and implementation of an inventory system to track, link, and access infrastructure resources and customer information using HTML, PHP, and SQL Database
• Full implementation of PowerCLI script for near Zero Touch VM Deployment and interaction With Perl Scripting and SQL Database
• Full Management and implementation of Active Directory Monitoring and Backup using Quest family of software: Change Auditor, Quest Reporter, Recovery Manager for Active Directory.

Confidential

IT Operations AMER

Position Overview

• Support first level technicians to resolve IT infrastructure problems across regions AMER, APAC, and EMEA .
• Provides coaching guidance to first Level technicians, ensuring delivery of high quality and proactive support.
• Manage first level requests problem management and prioritize work based on defined SLAs.
• Leads/participates in determination of high quality and functional solutions that meet end-user requirements with emphasis on early problem identification/trends and root cause analysis.
• Deal with multiple users and prioritize service in line with business needs
• Implementation/Installation and administration/maintenance of IT infrastructure services with focus on availability, reliability and manageability following standard processes in coordination with responsible IT management. Contribute ideas to improve IT processes/services.
• Work collaboratively with others to achieve group goals.
• Analytical Skills strong and flexible individual capable of dealing with the typical tensions that arise within an IT service environment confident customer focused good problem solving skills with the ability to follow written and verbal instructions.
• Ability to develop and document procedures and processes
• Ability to manage own work schedule good self-management skills
• High level of customer focus and strong customer support commitment.
• Ability to cooperate with other individuals with a problem solving oriented attitude on a professional level.
• Good verbal and written communication skills in English combined with the ability to communicate effectively.

Skills and Technologies: Setting up and maintaining Windows Server 2003 and 2008 network including installation, upgrading, updating, and monitoring hardware and software as DHCP, DNS, WSUS, and Replication: Installation, managing, and monitoring zones and scopes.

• Email clients configuration: outlook, Blackberries, iPhones, iPods, and iPads
• Active Directory: Designing, creating, and managing objects, users, GPOs, and computers
• In-depth Knowledge in Windows 7/ Vista / XP
• VMware ESX 4.1 / 5.0: Design, implement, and maintain including ESX installation, VCenter Installation, Virtual Machines deployments, Templates Configurations.
• NTFS permissions design, implementation, and troubleshooting iSCSI storage management.
• Group Policies: Designing, implementing, and assigning configurations for users/computers.
• OS and Software Deployment using GPO, WDS, and SCCM.
• Phone, Remote, and in person support experience
• Diagnose Servers, Desktops, and Laptops for software and hardware problems
• Documenting existing Active Directory Infrastructure: Forest, Domain, GPO, DNS, DHCP
• Hands on Mac, Unix, and Linux systems
• Supports Desktops and laptops: HP, Sony, Lenovo, Dell, Gateway, IBM, Acer, and apple.
• Backup, Restore, Anti-virus, and Windows Updates
• Install, upgrade, update, and maintain Windows XP, Windows Vista, and Windows 7
• Documenting projects: Requirements, scope, plan, implementation, and Hand Over

Accomplishments:

• Full Management and implementation of Dell KACE OS/software management replacing SCCM 2007 for deployment of Windows Client and Server Operating Systems, Software installation, and inventory
• Full implementation and management of WhatsUp Gold monitoring solution to monitor Servers and Switches across Multiple reigns.
• Full implementation and management of Emerson's Avocent KVM Switches across multiple locations and reigns
• Leading both Active Directory Team responsible for the overall Active Directory infrastructure and Desktop management teams for both Windows Servers/Clients.
• Implementation of Riverbed WAN optimization devices including Module to host VM Servers.

Helpdesk Analyst Position overview:

• Responsible for answering overflow/escalated service desk calls
• Responsible for placing outbound calls to customers
• Responsible for resolving or escalating incidents in a timely manner
• Troubleshooting Linux/Email/Windows/Citrix/Network/Database issues
• Provide a single, informed point of contact for customers
• Keeping customers informed on a request status and progress
• Incident categorization severity verification

Skills and Technologies:

• Active Directory Users, Groups, and Computers managements
• Microsoft Office Suite usage and problem solving
• Microsoft Outlook and exchange troubleshooting
• Citrix access and session managements
• Blackberry Enterprise Server activation
• Install, upgrade, update, and maintain Windows XP, Windows Vista, and Windows 7

Position Overview

• Maintain All IT aspects in the School
• Assist Staff, Teachers, and students in their daily usage of all IT Systems and equipment
• Instruct Technology Courses for grades 6 12 as needed

Network and System Administrator

• Set up and maintain Windows Server 2003 and 2008 network
• Install, upgrade, update, and monitor hardware and software aspects of Windows 2003 and 2008
• DHCP, DNS: Installation and monitoring zones and scopes
• Group Policies: Design, implement, and assign configurations for users and computers
• Active Directory: Design, create, and manage users and computers
• In-depth knowledge in Disk imaging using Windows Deployment Services, Norton Ghost, CloneZilla
• Install, configure, secure, and maintain wireless hubs switches for wireless internet access

Desktop Support

• Provide technical support for staff using desktops, laptops, handheld devices
• Email configuration for Outlook, Blackberries, iPhones, iPods, and iPads
• Supporting staff and students in day-to-day use of PCs, printers, wireless devices, scanners, and logins
• Providing support over the phone, in person, and via the support web portal
• Install, upgrade, update, and maintain Windows XP, Windows Vista, Windows 7, and Microsoft Office 2003, 2007, and 2010
• Diagnose servers, desktops, and laptops for software and hardware problems
• Familiar with HP, Toshiba, Sony, Lenovo, Dell, Gateway, IBM, Acer, and Apple
• Experience with Mac, Unix, and Linux systems