OBJECTIVE

• Seeking a challenging position in Senior Systems Administration / IT networking / Network Engineering and Project Management. Over 16 years of experience working in Systems Administration and Systems Operations.
• Systems Hardware: Windows Servers 2003-12, Windows SBS, Windows XP/ Vista /Windows 7, Windows 8.1 Workstations, EMC VNX 5300 SAN, EMC RecoverPoint Remote Replication, Dell Wyse T50 thin clients, Bit 9 for Pal Alt Networks, Cisc Catalyst 2950C, Cisc Aironet 1130AG WAP, SonicWall Pr Firewall, Cisc PIX, Dell PowerVault 2000TL, 3Com Switches, RADIUS servers, HP StorageWorks EVA4400, Seagate Barracuda Hard Drives, Barracuda Spam Firewall 300, Cisc 5500 Series Wireless Controllers, Catalyst 3750 v2 Series, Cisc ASA 5510, Cisc 2900 Series, Cisc 2911, Cisc Unified phone 7900 series, Blackberry Enterprise Server, Cisc ASA 5500 series, Laptops / Workstations Dell, HP, Sony, ASUS, Gateway and Toshiba , Scanners, Plotters and Network Printers.
• Software: AT T Business Directs Network based firewall, AT T Cloud Computing, Dell Wyse Device Manager, NovaStor Server Backup Software, Citrix XenApp 7.0, Citrix XenDesktop, Fortinet Single Sign On FSS , Cisc Call manager, LAN Sweeper, Hyper-V, VERITAS BackupExec 11D, Microsoft Exchange 2003 -2010, Microsoft Office 1997-2012, Apache HTTP server, Crystal Reports, Windows Terminal Server, Active Directory, vCloud Director, VSphere 5.1, FTP, Solar Winds Orion Network Monitoring Software , Microsoft SharePoint 2007-2012, WSUS, RDP, Norton Antivirus Corporate edition, McAfee eP 4.8, Cisc AnyConnect VPN client, IIS and PC Anywhere.
• Network/Protocols: LAN/WAN, TCP/IP, IPX/SPX, VLAN Trunking, VRRP, CARP, NWLINK, NETBUI, WINS, DNS, BGP, CDP, RIP, MPLS, DHCP, POP3, QoS, HSRP, NAT, VPN, TELENT, TFTP, ICMP, APPLETALK, BOOTSTRAP

TECHNICAL CERTIFICATIONS

• Microsoft Certified System Engineer 2003 - MCSE
• Microsoft Certified Professional -MCP
• Microsoft Certified Trainer - MCT
• Certified Ethical Hacker -CEH

EXPERIENCE

Confidential Full-time employee Systems Administrator

• Supports over 1,500 User accounts, Exchange email, shared calendars and corporate assets.
• Extensive knowledge in Microsoft Windows Platforms 9.x, NT, 2000, 2003, 2008, 2012 R2 Server, Microsoft Exchange 2010 and Active Directory.
• In-depth knowledge of Managing Windows Servers including Hyper-V, VSphere 5.1 VMs and cloud based server solutions as well as corporate workstations.
• Manages over 1,500 user email accounts on tw Microsoft Exchange 2010 servers.
• Administrator of Multi Domain x3 / Global Active Directory Infrastructure
• Administrates VMware Infrastructure with over 62 Virtual Servers.
• Provides EMC VNX5300 SAN administration including RecoverPoint Replication t disaster recovery location in Port Huron, Michigan.
• Maintains Microsoft SharePoint 2010 solutions using out of the box features including the IT portal for global access. This als includes creating all technical documentation for our FAQ and troubleshooting portal.
• Experience with HEAT helpdesk administration and ticketing systems for global customer support including all change control requests.
• Maintains CAL and server license documentation for required purchasing and upgrades including Terminal Services.
• Purchasing of software licenses, and hardware through specific corporate vendors such as SoftChoice and Shi. Responsible for maintaining documentation and requisition forms.
• Administrator of AT T Cloud based server solutions. This is a pay as you g solution that allows VMware servers t be created through and AT T portal through VCloud Director. Used primarily for developers in testing of in-house applications.
• Supports monthly server change controls for Windows updates on all servers.
• Administers McAfee eP 4.8 corporate anti-virus including upgrades and troubleshooting t over 1,500 users.
• Manages WSUS for over 62 Virtual server and 42 Physical servers.
• Maintains Citrix XenApp 7.0 and XenDesktop applications including Citrix Director and Citrix Studi for performance monitoring of Citrix users.
• Centrally manage over 130 Terminal Service Users including Wyse Thin Clients through WDM version 4.9 workstation. This als includes Wyse Patches and upgrades

Confidential

Team Lead Desktop Support

• Team Lead for GOCC Desktop Support Team managing eight employees including scheduling, hiring, payroll, termination and best practices within FedEx Enterprise guidelines.
• Supports over 350 users including Senior Managers and Directors with PC support, new PC rollouts and scheduled upgrades/patches of Microsoft Windows updates and McAfee ePO.
• Provides Tier 2 support for entire GOCC covering a 24/7 hour period.
• Maintains all documentation on PC inventory including a current project of a 430 PC rollout.
• Provide new employees with world class training and provide documentation based on the skills needed t support over 350 users.
• Coordinate and plan meetings with FedEx Directors, Senior Managers and Project Managers on bi-monthly basis t keep management up t date on current projects, issues and concerns.
• Maintained Active Directory for Enterprise
• Reset Password for Active Directory and Exchange Accounts
• Reset Intruder Lockout
• Enable/Disabled User Accounts
• Set filtering rules for helpdesk functions
• Maintains a user rating of 10/10 with FedEx staff. Can relate t non-technical personnel and can communicate openly and effectively.

Confidential

Network Administrator

• Organized and installed Cisc Hardware for new project VLAN for AT T.
• Site Survey for Genesis Warehouse environment with over 12 Cisc AIR-CT5508-K9 APs
• Configured the DataLogic Falcon 4420 scan guns for AP wireless.
• Enabled VLAN Trunking between Genesis/AT T on Catalyst 3750 switches.
• Formatted 12 PC nodes with new image for maintaining data integrity.
• Setup Terminal Services Server solution for remote location access.

Confidential

Project Team Lead / VM Ware Subject Matter Expert

• Team lead with the consolidation of the Main Library, Memphis Housing Authority and City Hall Data center of over 140 physical servers t VMware 4.1 VSphere P t V
• Assisted in the design of the virtualization architecture including redundancy, load balancing and failover.
• Worked closely with Netware abatement team in order t consolidate data of the current SAN EMC Clariion CX700 t the new Hitachi NSC55 SAN.
• Assisted in developing a plan and coordinated the migration of city's current VMware environment t new a standard.
• Worked directly with VMware employees t create Project Management best practices and maintain all project documentation.

Confidential

Network Engineer /VM Specialist -

• Assisted in administration of approximately 40 physical Windows web and application servers.
• Assisted in administration 40 Virtual Servers using the 3.5 ESX hosts through Virtual Center 2.5.
• Worked closely with .NET developers t ensure application loads and code changes were implemented successfully.
• Kept close communication with IT customers t ensure server issues were immediately remedied.
• Supported over 450 Enterprise users within the FedEx World Headquarters.
• Administration of the Altiris Recovery Solution for approximately 500 desktop/laptop users backing up over 5 TB of total user data daily.
• Researched and tested numerous IT needs such as enterprise desktop solutions, inventory scanning software and server performance monitoring.
• Worked with vendors t setup demonstrations and POC's t evaluate vendor offerings vs. needs of IT administration.
• Troubleshooting /Repair and Replacement of server hardware issues.
• Installed WSUS server solution and maintained all Microsoft Patches and Updates.

Confidential

Network Engineer / April

• Managed thirteen domain controllers across EnSafe WAN.
• Maintained Active Directory for Enterprise
• Reset Password for Active Directory and Exchange Accounts
• Reset Intruder Lockout
• Enable/Disabled User Accounts
• Set filtering rules for helpdesk functions
• Edit User Attributes
• Manage Group Membership and permissions
• Updated current security policies and monitored WAN activity with third party software.
• Installed and configured Cisc Aironet 1130AG series Wireless client access points
• Configured and maintained SonicWall Pro/ PIX firewall solution VPN access, gateway filtering and monitor/log all access threats.
• Installed and managed Cisc Unified phone 7900 series VoIP
• Managed the Symantec Backup Exec 10D backup of full SAN, WAN and daily incrementals using the Dell TL2000 Tape library.
• Built/Maintained Domain Controllers throughout the WAN including several offsite controllers.
• Exchange Sever Administration Exchange 2003
• Maintained Cisc VPN access, setup and security troubleshooting throughout WAN.
• Setup and maintained the WSUS Windows Security Update Services for 15 domain controllers.
• Regularly helped troubleshoot standard laptop, desktop, domain controller and application questions for entire business through help desk.
• Rollout of over 84 new Dell computers for EnSafe as well as the setup of Symantec Ghost Imaging services for multiple computer images.
• Installed latest patches, service packs and Microsoft updates t maintain server integrity.

Confidential

IT Technologist / October

• Maintain user ids, passwords and user classes in Cognos Access Manager.
• Maintenance of Cognos servers in the MSD Development, Test and Production environment.
• Installation of the Cognos software and applying patches/hot fixes
• Troubleshoot Cognos Application related errors
• Server Administration-Setup and maintain server connections and access data sources and scheduling.
• Schedule Cube builds and maintain automation build scripts
• Deploy ReportNet packages t other environments and Crystal Reporting