Professional Summary

• AIX Systems Analyst/Administrator with around 8 years of experience in Administration, Engineering and Development of Information Systems.
• Expertise in AIX 7.1/6.1/5.3/5.2/5.1.
• Experience with POWER 7, 6, 5, 4 Series which include IBM pSeries 780, 770, 595, 570, 550, 520, and RS6000
• Experience with HACMP, Virtualization, NIM, Security remediation/critical assessments, disaster recovery, performance tuning, SAN and troubleshooting.
• Extensively Used NPIV N Port ID Virtualization for virtualization of physical fibre channel adapter.
• Extensive experience with HACMP 4.4/4.5/5.1/5,2/5.3/5.4 and PowerHA
• Designed and built HACMP cluster from scratch, including adding nodes to existing clusters.
• Experience in migration of HACMP 4.3.1/4.5/5.1 to HACMP 5.4 using Node-by-Node migration without changing the cluster configuration.
• Performed Migration and/or Preservation Installations and upgrades from AIX 5.3 to AIX 6.1and AIX 7.1.
• Extensively used IBM HMC-V7.X and V6.X and Blade Center HAMM and IVM to perform all virtualization/powerVM tasks like creating VIOS and LPARs, CPU, Memory, virtual adapter allocation/creation, Micro partitioning, VLAN Tagging, NPIV
• Migration of OS from AIX5.3 to AIX6.1 using NIMADM, CD/DVD and rte boot.
• Auditing for security remediation such as password change, file permissions, security, setuid, rlogin, rsh, rexec, telnet, rcp, rhosts, syslogd, scan and audit root accounts, password change policy, OS Upgrade and patching according to SOX standards.
• Worked on IBM, EMC Clariion, Symmetrix, VMAX and Hitachi storage solutions.
• Experience with IBM SVC and DS 4800, 6800 and 8000 SAN series.
• Extensively worked on SAN migration from EMC DMX to VMAX.
• Worked on multipath software such as SDDPCM, SDD, Powerpath, HDLM and DMP.
• Powerpath and EMC ODM definition upgrade.
• Worked extensively on centralization using Kerberos and LDAP for authentication and authorization, it was implemented on all UNIX servers.
• 24x7 Infrastructure and Application support

Technical Skills

Professional Experience:

Confidential

AIX/UNIX Systems Analyst

Environment: Hardware: IBM p5-520, p5-550, p5-570, p5-595

O/S: IBM AIX 5.1, 5.2, 5.3, 6.1.

Storage: EMC Symmetrix

Responsibilities:

• Worked as AIX System Admin with IBM P-series Model servers in an HACMP environment.
• Administration of p5-570, p5-550 and p7-740 servers running on AIX 6L for support of SAP Environment on Oracle 10g, DNS, FTP .
• Responsible for installation and maintenance of 5.1,5.2 AIX servers
• Installation of patches, packages on AIX, and Windows NT/2000 Servers.
• Adding network printers and conducting day-to-day system administration, including backup/recovery in NAS environments.
• Installation, Administration and configuration of LPAR's with AIX 5L on p5 servers
• Experience of creating and installing standard LPAR and VIO client LPAR using HMC
• Installation, configuration and administration of IBM Web Sphere Application Server V4.0, on AIX along with DB2 UDB IBM HTTP server with SSL for secure communication providing technical support to users
• IBM RS/6000 SP System Software Maintenance AIX System Dump Generation and sending System Dump to AIX System Support Center.
• Network management of TCP/IP networks, IP address management.
• Performing upgrades of OS and applications.
• Tested products for evaluation purposes and documented for necessary changes required as per environment
• Korn C shell scripting, mainly for scheduling jobs CRONTAB
• Inventory management for Software and Hardware.
• Disk Replacement Strategy on AIX.
• Logical Volume Management LVM of AIX.
• Ensure required daemons are monitored
• Ensure cpu/memory thresholds are accurate
• Review Disaster Recovery Documentation for Mission Critical and Business Vital Servers
• Monitoring paths for the disks and replacing the disk for a dead path.
• Installed Tivoli Storage Management on the client boxes configured opt and sys files
• Worked with backups and restores using TSM and NETBACKUP
• Ensured mksysb and sysback are taken
• Ensure documentation is current and accurate
• Performance Management Tuning of AIX UNIX Kernel
• Security, users and groups administration
• Development shell scripts using Perl, awk for automation of Systems administrative tasks.
• Provided support by 24x7 shift rotation basis and pager support
• Monitored trouble ticket queue to attend user and system calls.
• Attended team meetings, change control meetings to update installation progress, and for upcoming changes in environment.

Systems Administrator

Confidential

Environment:

Windows 2008/2003 environment, Active Directory, MS Exchange 2007, VMware, Acronis True Image, VERITAS Backup Exec, PC Anywhere, Avaya Telecommunications, DNS, VPN and DHCP.

Responsibilities:

• Supervised team of desktop/laptop and field support technicians, encompassing all aspects of end-user computing and desktop-based LAN systems hardware and software.
• Research and recommend most effective hardware, software, security and support technologies/processes for the customers.
• Provide procedures and documents for the deployment and maintenance of standard desktop software environment and all associated programs.
• Setup, test, document and oversee deployment of stable computing environment for all Servers.
• Made technical assessments of hardware, software, tools, applications, firmware, middleware, and operating systems to support business operations.
• Designed, implemented and optimized solutions to meet requirement for thin client computing.
• Perform tasks associated with evaluation, installation, configuration, testing and documentation for desktop, servers and network systems.
• Acted as problem owner for highly complex desktop related technical issues that require in-depth investigating and root cause analysis, applying advanced troubleshooting methods, theories, and research techniques
• Supervised technical aspects of complex desktop related projects manage the efforts of technical support staff for assigned projects and deliverables
• Provided technical consultation on current and proposed systems to the clients.
• Acted as central point of contact for technical support vendors routinely assess and compare existing vendor products to marketplace to identify new strategic vendor partner opportunities
• Oversee technical vendor resources contributing to large scale projects to ensure cost-effective and efficient operations measure feasibility of various technical approaches and make recommendations where applicable ensure technical best practices, internal corporate processes, and budgetary guidelines are followed.
• Installed and configured Print Servers for Network printing.
• Designed and implemented Backup strategy and carried out Restore Procedures.
• Backup and restore administration with VERITAS Backup Exec.
• Created Workstations and Server images using Acronis True Image.
• Designing, troubleshooting and maintaining Windows 2008/2003 based infrastructure as well as geographically dispersed Servers.
• Created and managed user accounts in Active Directory.

Product Support Engineer

Confidential

Environment:

Windows Server 2003, UNIX, Dell Power Edge Servers, VM Ware, Microsoft Virtual Sever, MS Office Suite 2007 and Samsung Proprietary applications.

Responsibilities:

• Samsung Certified MONO / COLOR / Multi Function Printer support specialist.
• Performed tier 3 technical support operations including, but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities.
• Provide accurate and creative solutions to In-home end users, onsite field technicians, tier 2 and B2B customers ensuring customer productivity and satisfaction.
• Understand the business use of all Samsung Proprietary applications and work with the Application teams to help resolve integration issues related to those systems.
• Research, resolve and respond to questions received via telephone, email and ERMS Email Response Management System .
• Create technical bulletins and user guides for BTA dealers and Authorized Service Centers.
• Troubleshoot, diagnose and identify failing/failed components through the use of various testing procedures, instruments, and diagnostic softwares.
• Performed thorough testing on new products and provided QA feedback before their final launch in the market.
• Logged problem calls and resolutions into SAP-CRM CIC ticketing system.
• Contacted and deployed Field Technician for any appropriate problems.
• Processed RMA on malfunctioning hardware and software equipment in a timely manner.

Systems Administrator

Confidential

Environment:

Windows Server 2003, MS Office 2003 including Access 2003, MS Dos, Blackberry Enterprise Servers, Castelle Fax Server, VERITAS Backup and recovery, DHCP and SHORTEL Phone Systems.

Responsibilities:

• Involved in system support and documenting system process according to the requirements
• Troubleshoot and resolve issues to achieve a high level first call resolution percentage
• Track all incidents and document detailed resolutions for service calls
• Ensure service providers are meeting service level agreements
• Implementation and support of IT systems, applications, products and services
• Coordinate testing, upgrade and configuration of system files and services
• Receive requests for service via phone and email
• Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment.
• Troubleshooting Directory issues, resolving files and system replication conflicts, adding servers into the environment and utilizing support to solve various issues.
• Managed IP assignment and deployment of network printers, scanners and faxes
• Desktop Support, upgrading hardware, software network trouble shooting and Problem fixing.
• Complete Disaster Recovery of Windows 2003, Exchange 2000, MS SQL Server 2000 and clusters.
• Configuring Shortel phone system on client computers and servers for all users
• Performed daily system backups and disaster recovery operations using VERITAS Backup.
• Maintained Microsoft Exchange, Active Directory, DHCP Server, Castelle Fax Server and Windows 2003 servers based network.