Systems Engineer

Accomplished Systems Engineer with 16 years of experience managing server infrastructures and operations in diverse Windows environments. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth, organizational development and systems optimization. Skilled at problem identification and troubleshooting, comfortable managing systems, projects and teams in a range of IT environments.

Systems Administrator / Desktop Engineer

Hired as a full-time Systems Administrator following initial consulting role. Provide Windows Server, Microsoft SMS / SCCM administration, and some VMware administration. Also manage Active Directory/DNS/DHCP.

Key Contributions and achievements:

• Primary SMS / SCCM Administrator for a global organization with over 12,000 nodes in more than 100 locations worldwide
• Architected and led implementation of SMS 2003 replacement with SCCM 2012. This included coordinating hardware and software upgrades in more than 15 countries and 110 locations
• Nominated for Business Process and IT Distinction Award Q1 2014 for successful SCCM 2012 implementation
• Developed lite-touch Windows 7, Windows 2008 Server and Windows 2012 Server Operating System Images for deployment with SCCM 2012 R2
• Consulted with project group to create and implement zero-touch Windows 7 deployment for rapid replacement of Windows XP workstations
• Packaged and deployed core business applications, such as Office 2010, SAP, and AutoCAD
• Developed Microsoft SharePoint Desktop Engineering portal

Desktop Support Engineer / SMS Administrator / Application Packager

Managed desktop lease cycle and hardware / software maintenance. Administered Microsoft SMS 2003 environment.

Key Contributions and achievements:

• Developed a web-based inventory tracking database to manage 3 year lease refresh cycle and users for the 500 devices in Honda Engineering's network, using ASP.NET, AJAX, HTML, CSS, and Microsoft SQL Server
• Packaged and deployed core business applications, such as AutoCAD, CATIA, and SolidWorks
• Created and/or advised other associates on database creation and Microsoft Excel macros
• Built supplier quality and delivery database
• Implemented Spiceworks asset tracking solution to manage software licenses and hardware assets

Support Engineer / Web Developer

Consulted with client companies to provide systems, network, and web presence solutions.

Key Contributions and achievements:

• Designed and built websites and custom applications in PHP, classic ASP VBScript and ASP.NET VB.NET using Web 2.0 technologies, such as AJAX, Cascading Style Sheets CSS , and JavaScript
• Built, repaired and maintained Windows servers, workstations, and networks for more than 100 clients in the Greater Columbus area
• Implemented and managed Nagios Network Management System to ensure maximum up-time and proactive management of all business-critical systems

Tier 2 Enterprise Help Desk

Supported hardware and software for employees globally.

Key Contributions and achievements:

• Remote troubleshooting and repair of laptops for the Discover Field Sales team using PCAnywhere and iPASS connect
• Supported IBM WorkPad Palm Pilot and iPAQ handheld PDAs
• Part of 5 person team to migrate IBM X20 laptops with Windows 2000 to IBM T42 and X40 laptops with Windows XP using PowerQuest DeployCenter, Microsoft encryption and Group Policy

Systems Engineer

Provided telecommunications and network solutions for client companies.

Key Contributions and achievements:

• VB6, ASP.NET, VB.NET, and SQL programming Web and desktop to integrate with TeleVantage for custom solutions
• Developed company website and client portal
• Responsible for installation and maintenance of TeleVantage Windows-based PBX systems, Astaro Security Linux and IPCop firewall solutions, as well as user and systems security through Group Policy and roaming profiles
• Responsible for installation of T1 and other broadband connectivity solutions for corporate clients
• Implemented and managed Nagios Network Management System to ensure maximum uptime and proactive management of all business-critical systems

Senior Helpdesk Technician / Developer

Provided computer and network support for a large public school district

Key Contributions and achievements:

• Created web-based call-tracking and current issues application using classic ASP to assist the helpdesk in monitoring critical issues and agent performance.
• Supported students, teachers and administrators of the second-largest school district in Ohio with network connectivity, Novell and Windows operating systems, and district applications such as BlackBoard, PLATO, Lotus Notes, and iNotes

Consultant

• 10 month project. Assisted in large workstation migration from Windows NT/2000 to Windows XP, including Lotus Notes and proprietary applications

Service Engineer

Consulted with client companies and individuals to provide systems and network solutions.

Key Contributions and achievements:

• Repaired and upgraded PCs and servers in the home, home office, and corporate environments
• Responsible for design, configuration and implementation of LANs and WANs using Windows and Novell Operating Systems
• Responsible for maintenance and troubleshooting of small-business to corporate LANs and WANs

Lead Configuration Technician

Key Contributions and achievements:

• Responsible for installation and configuration of software and hardware on high-end server and workstation computer systems
• Led a small team of technicians in performing daily tasks while maintaining 100 quality
• Coordinated with sales associates and sales coordinators to ensure the best quality configurations
• Responsible for the creation, maintenance, and administration of a Microsoft Access database for one of Corporate Sales Micro Center's largest clients