Objective

• To pursue a challenging and growth - oriented position as a Windows/Citrix Admin /Engineer / Architect

SUMMARY

• Support VMware/Windows/ Citrix v7.15 CU 5, CU18 on Installation, testing and verification of Citrix patches and updates, testing and verification of application deployments to the Citrix environment
• Provide Citrix administration, Engineering and architect in design with Installation, Configuration, management, maintain, testing and verification of Citrix patches and updates; Installation, testing and verification of application deployments to the Citrix environment, Update various components within the Citrix environment, including but not limited to, Provisioning Services vDisk’s, Machine Creation Services, App-Layering, XenDesktop site settings, StoreFront site settings, Citrix Director, NetScaler, XenApp, Group Policy, and profile and policy management
• Update various components within the Citrix environment, including but not limited to, Provisioning Services vDisk’s, Machine Creation Services, App-Layering, XenDesktop site settings, StoreFront site settings, Citrix Director, NetScaler, XenApp, Group Policy, and profile and policy management
• Work with install, configure and manage Citrix NetScaler/ Citrix ADC platform (Hardware or Virtual), setup with network consideration according to the company and branch office
• Setup IPS with strange name like NSIP, SNIP, VIP, NetScaler HA High availability, configure Load balancing and we will play with HTTP, DNS and LDAP, optimization feature SLL-Offload, integrate NS with LDAP for AAA, Policies and Expressions, content management, enable the Citrix Gateway functionality and to open gateway at Storefronts to Citrix Virtual Apps and Virtual Desktops
• Technical Sales Including Marketing Advertising and Sales Calls to Vendors, Supplier, End Clients to provide high quality customer service, and building good relationships with Clients/ Customers
• Technical Sales/Calls and Communication on daily basis and improve network infrastructure and move forward with the best practices to make sure latest and greatest technology HW/SW is implemented with excellent support to the end clients

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Windows/Citrix Operational Engineer/ Admin Support

Responsibilities:

• Provide Support Citrix XenApp, XenDesktop 7.x VDI/ Applications, NetScaler and Citrix Cloud /Azure AVD
• Responsible for the operations and management of endpoints (VDI, including Citrix virtual desktops and printing) for Hub users
• Support Citrix XenApp, XenDesktop 7.x VDI/ Applications, NetScaler and Citrix Cloud on/off premises
• Responsible to design, support and troubleshoot XenApp/XenDesktop 7.x environments including Delivery Controllers, Storefront, Director, Licensing, MCS/PVS Provisioning, and also handle the overall management of published Server Desktops /Applications and VDI Desktops in VMware vSphere ESXi hypervisor
• Responsible for print setup, task assignments, and problem management
• Reporting to the Manager of Virtual Desktop and Print Engineering Support, and will oversee HUB’s VDI technology operations
• Ensure team provides Request fulfilment VDI and Printing related to virtual desktops
• Provide support to M&A’s for weekly site on boarding, and workspace integrations
• Continually assess Citrix environments, solutions and tools for security compliance requirements and business goals
• Provide oversight of patching VDI environment
• Responsible for the testing and integration of new technologies to ensure operational stability
• Provide input for documentation/Knowledge management and creation of SOPs for L1/L2
• Drive metrics and adhere to daily reporting requirements for area of responsibility
• Provide capacity planning and demand management of the VDI environment including working with teams and vendors to ensure software and hardware needs are met
• Drive and enable the team to manage incidents/tickets for 3rd level engineers in VDI/Citrix/Printing
• Assist in the management of ticket queues; including VDI incidents, requests, tasks, and problem management
• Provide input and root cause analysis to the Problem management process for VDI, Printing, and Citrix
• Provide daily Health Checks and System Maintenance
• Ensure effective Printer Deployments in Enterprise
• Provide Virtual Non-Project Desktop Deployments and Image Builds
• Provide system monitoring and event management for environments of responsibility
• Provide input and support to Field Services provider
• Microsoft server administration including relative networking and application technical support
• Demonstrated knowledge of desktop, Citrix and VDI technology, desktop software and patching deployment
• Lead and assist team members through troubleshooting of critical incidents
• Possess shared vision and values that create culture of customer service, accountability, capability building
• Participates in other department or organizational project tasks as required
• Support Citrix Workspace, desktop, laptops, Citrix virtual desktops, printing and peripherals
• Citrix VDI and backend environment includes troubleshooting, for triage and resolution for critical incidents
• Support O365, Teams, FSLogix, Visio, SharePoint, Microsoft App-V, App Layering (ELM), WEM etc.

Confidential, Hines, IL

Windows/ Citrix Operations Engineer / Admin Support

Responsibilities:

• Provide on-site system administration and end-user support at the at the client’s Hines Information Technology Center for the virtualized server and client end-user devices
• Provide end-user support by troubleshooting problems related to client developed applications used in the client and virtualized environments, which includes all production, test and development environments for on-site and remote users
• Provide one-on-one customer support (telephone and email response) on the resolution of help desk tickets opened through the VA help desk ticketing system.
• Support virtualized IT environment of software/hardware/operating systems on a daily basis to include: Servers, peripherals environments
• Support End users located throughout the world and connect using WAN and CAG Business-to-Business connections
• Provide system administration and end-user support for end users and IT staff based at widespread locations, working in a Citrix XenApp and XenDesktop environment
• Provide input on technical documentation, operating instructions, user guides and installation instructions
• Perform system administration duties pertaining to test servers, production servers, client platforms, and printers
• Perform preliminary testing of the installed applications per cycle instructions, and troubleshoot and resolve testing issues during regression testing
• Using Service Desk Manager (SDM), respond to tickets to troubleshoot, resolve and document hardware installation and/or configuration problem/errors
• Perform system installations, operating system patching, and maintenance, ensuring compliance with Federal security guidelines
• Windows Server administration and supporting Windows 2008 R2, 2012, 2016
• Provide support Windows Administrator client / server
• Support working in systems security, antivirus, and disaster recovery technologies
• Support working, high-level knowledge of Citrix XenApp 6.5, XenDesktop 5.6 and 7.6 to include publishing applications, configuring user access, troubleshooting, printing, and maintaining a healthy Citrix environment
• Support Citrix User Profile Manager
• Provide support Citrix Provisioning Services (PVS), Edge Sight/Director
• Support Microsoft Hyper-V virtualization, VMware virtualization etc.
• Support L2 Connectivity Troubleshooting for remote users who connect via a variety of LAN, WAN, ISP’s, and VPN’s
• Experience with web based ticketing systems, working with a diverse user base located throughout the world
• Ability to analyze and solve problems
• Ability to interact with staff, members and others encountered in the course of work
• Ability to perform highly detailed work on multiple, concurrent tasks
• NetScaler basic networking, hardware platform, MPX, SDX, VPX, HA, Load balancing, SSL Offload, administration, securing, management, monitoring and troubleshooting
• Support MO365, Outlook/Exchange, Skype, Teams, FSLogix, Visio, SharePoint, Microsoft App-V, App Layering, WEM etc.
• Support daily environment operations including patch levels and troubleshooting support
• I have Excellent communication and interpersonal skills, with experience and comfort presenting professional briefs and presentation; especially the ability to listen and collaborate with a variety of individuals and groups
• Excellent strong phone skills, responding to and supporting remote users
• Ability to succeed in a dynamic environment and produce deliverables within tight timeframes, under pressure
• Provide after hour support for Citrix infrastructure related issues, emergencies as well as occasional weekend maintenance
• Organizational fit for the culture, that is, exhibit the values of Commitment, Caring, Integrity, Fun and Passion

Confidential, Chicago, IL

Windows/Citrix Engineer / Admin

Responsibilities:

• Maintain and support Citrix Architecture for the company
• Support Citrix XenDesktop 7.x Administration, and management
• Support MS/Citrix XenApp 7.x on AWS cloud services and on-site data center
• Support of all Windows OS server and client OS 7, 10, 2008, 2012
• Perform all virtualization software installation, implementation, upgrades, maintains and support of Citrix VDI infrastructure framework.
• Analyze company Hardware/Software, troubleshot and correct the problem
• Windows 7/XP image development/deployment
• Scripting PowerShell, VB to automate tasks
• Windows, VMware and Citrix infrastructure daily logs
• Configuration and deployment of Citrix Web Interface/Store Front Servers
• Install, configure and manage Citrix License Servers (Windows/VPX)
• Application/License life cycle management
• Monitoring Citrix infrastructure through Citrix Director
• Day-to-day operational management and support of the company's enterprise class, mission-critical Citrix infrastructure, including XenApp, Xen Desktop, PVS, App-V, and NetScaler environments
• Configuration of NetScaler HA/GSLB/Load Balancing L4-L7 traffic
• Configure NetScaler ADC as web proxy server
• Configure Citrix policies Printing/Drive Mapping
• Interface with senior management to develop, refine, and execute the Hybrid Cloud Computing strategy and roadmap
• Manage proof of concepts, exploratory projects to identify, evaluate and eventually adopt most suitable Cloud Computing (Public & Private Clouds, IaaS, PaaS and SaaS) model for the customer with respect to the customers’ business context
• Work with other technical and data center architects for migration plans encompassing infrastructure baseline, plans and road maps; application migration plans, requirements and needs; industry leading and evolving trends, techniques, products and vendors
• Plan and lead all aspects of Infrastructure projects such as solutions, provisioning, Active Directory, Citrix migrations, etc.
• Responsible for the day to day support of computer systems running on a host operating system
• Work with stand-alone or networked and may exist in homogenous or heterogeneous environments
• Monitor system performance, service availability, scheduled maintenance tasks or event logs for normal operations
• Apply documented system and security patches to ensure the security and stability of the environment
• Perform tactical system performance monitoring
• Perform hardware and/or software maintenance
• Ensure proper backups are made of systems to allow for recovery of systems and data
• Monitor system capacity against specific capacity plans
• Document basic reporting procedures for common tasks
• Assist in implementation of basic, recurring change requests
• Perform minor changes or more complex changes with the oversight of a more senior analyst
• Incident Management
• Perform initial incident investigation, resolve incidents using documented procedures or troubleshoot and obtain recovery of normal operations as quickly as possible
• Change Management
• Document basic change implementation plans and execute the plans reviewed and approved by senior analysts
• Perform basic or moderately complex changes with the oversight of a higher-level analyst
• Problem Management
• Gather and document information to assist with the root cause or escalate to tier 3 for solution
• Assist senior analysts in supporting specific client environments

Confidential, Chicago, IL

Windows/ Citrix Administrator

Responsibilities:

• Designs and architects the Citrix systems infrastructure
• Microsoft Server and Client, Citrix Infrastructure with datacenter operations, storage networks, virtualization technologies, with a focus on Citrix, VMware and Hyper-V, network and operating system security, firewalls, anti-malware, and provisioning resource access, network topologies and operation, and project management
• Support administering core Microsoft technologies such as IIS, clustering, SQL databases, Exchange and System Center product lines supporting line of business applications across a client-server topology
• Work under strict deadlines, as well as multi-task and prioritize multiple projects and work independently with little supervision
• Manages anti-malware and threat prevention systems, staying current with industry trends and technology Manages backup and recovery operations for the datacenters
• Interfaces with network and service teams within Information Technology and makes recommendations on process and procedure modifications to properly align department strategic goals
• Installs and maintains infrastructure systems hardware and software, including servers, storage and infrastructure applications in accordance with established operational standards
• Maintains datacenter operations and controls
• Oversees systems security management throughout and ensures overall departmental compliance
• Establishes ownership of mission critical line-of-business applications, managing all implementation, support and enhancement efforts therein
• Leads technology audit efforts for all in-scope compliance regulations
• Contributes revisions and additions to systems configuration procedures and practices
• Develops and maintains appropriate system documentation
• Serves in a Tier-2 support role within the Information Technology support structure
• Adheres to established support and escalation procedures and maintains in-depth incident and resolution documentation
• Provide high level of service and accountability in the process of resolving requests, supporting daily operations and meeting customer needs
• Participates in team on-call rotation, and must be available for emergency support responsibilities 24x7
• Performs additional related duties, as required

Confidential, Chicago, IL

Windows/Citrix Administrator

Responsibilities:

• Provide support of Citrix Administrating and life-cycle management of a large multi-tenant Citrix VDI environment including IIS, Storefront, NetScaler, Licensing, MCS, Director
• Maintains the integrity and security of systems
• Supports users with completing requests for deployment of new services
• Maintains system documentation
• Provides virtual support to users and evaluates vendor remote access and/or VDI products
• Automate tasks in PowerShell
• Develops and implements testing strategies and document results
• Maintains current knowledge of relevant technologies as assigned
• Participates in special projects as required
• Adheres to the principles, methods, and techniques used in system and network administration and support
• Maintains/enhances knowledge of related cloud services
• Support with user profile management technologies and techniques
• Troubleshoots access policies that are moderate to high complexity in scope
• Monitors and tunes the system to achieve optimum performance levels
• Applies practical knowledge of job area typically obtained through work experience continuous learning
• Work across teams, and external customer groups to develop strategy, design solutions, and advise implementation teams during deployment
• Deal with escalations
• Make assessments, recommendations or provide solutions to resolve issues
• Experience leveraging cost optimization and cloud elasticity
• Experience working with infrastructure as code for provisioning and managing cloud resources
• Assist decision makers with budget forecasting for VDI resources
• Write and maintain standard operating procedures and work instructions

Confidential, Rolling Meadows, IL

System Engineer

Responsibilities:

• Responsible for building, configuring and deploying critical infrastructure used across the organization
• Responsible for providing 24x7 operational support along with executing infrastructure related projects
• Support infrastructure administration, engineering, and architecture
• Partner with technical administrators, application developers, and other technical peers to create robust, scalable infrastructure solutions
• Coordinate and execute projects associated with the installation, configuration and deployment of compute, storage, and virtualization technologies
• Contribute and support disaster recovery activities and strategy
• Script and automate routine tasks
• Participate in annual business audits and provide all related documentation to appropriate teams
• Participate in the evaluation of new infrastructure technologies
• Recommend optimizations to the environment which improve delivery and performance for end users and customers
• Establish standard operating procedures for building and deploying infrastructure
• Resolve incidents and work orders escalated from the Service Desk
• Provide technical training to Service Desk, Operations, and relevant parties
• Serve as after hour, weekend and holiday support, as necessary
• Maintain and support infrastructure at remote locations

Confidential, Chicago, IL

Windows Administrator

Responsibilities:

• Support Tier II as Windows administrator, Network Management, IaaS, company that is built on VMware-platform technology
• This role is ideal for a System Administrator or Help Desk-experienced Technician who wants more hands-on exposure to the backend
• Support VMware and Windows Server remotely in a team environment and on client sites
• Troubleshooting VMware and Windows Server (Active Directory and Group Policy) and implementing solutions on an individual basis and as part of a team
• Recommendation, testing, set up, deployment, and maintenance of hardware and software for clients Deployed various Windows/Linux VM and implemented various VMware ESX 3.5/4.0 servers

Confidential, Elk Grove Village, IL

System Administrator

Responsibilities:

• Primary contact in diagnosing and resolving desktop/network related problems in a 3000 + user environment
• Support and manage the IT equipment, infrastructure, systems, and licensing
• Image and set up new employee laptops, desk workstations, and other necessary equipment
• Provide end user technical support by troubleshooting any issues or errors pertaining to your scope
• Be the primary helpdesk point of support for all major technology issues
• Create documentation and distribute pertinent messages to company related to software and systems usage
• Support cross-departmental projects and initiatives for enterprise systems, tools, and infrastructure
• Act as a subject matter expert for best practices and standards related to systems setup, security, and maintenance

Confidential, Chicago, IL

Desktop Support Engineer

Responsibilities:

• Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications
• Escalated support requests or management support requests and needs, with the primary focus being customer service and the ability to help, regardless of whether the problem is technical, user error, or training
• Responsible for thoroughly documenting all relevant information to the support request ticket in the Help Desk Database upon closure of the ticket, or upon escalation of the support request to a Senior Engineer (Level 3)
• Responsibilities include escalating any network, personnel, and end user issues that may impact customer satisfaction or the achievement of contractual Service Level Agreements to the attention of the Help Desk Manager
• Responsible for following all Help Desk Standard Operating Procedures that pertain to the particular client site they are supporting
• Responds to Associate Engineer (Level 1) escalated support requests and resolves the support request in a timely, accurately, and professional manner
• The Engineer escalates the support request to a Senior Engineer (Level 3) if the support request cannot be resolved in a timeframe that meets the end users’ needs
• Responsible to always Listen, Understand, Communicate, and then Deliver Support to the end user
• Continuously informs the end user and/or the Associate Engineer (Level 1) on the progress of the resolution
• When instructed by IT or the Help Desk Manager, the Engineer keeps end users informed of any major problems or scheduled down times as he/she provides support
• Test new or enhanced applications including systems enhancements and provides feedback to the Help Desk Manager as well as the Client Site Manager of User Support
• Provides end users with detailed remote access knowledge, and documents complete trouble shooting information
• Provides support and guidance to Associate Engineers (Level 1), assists Senior Engineers (Level 3) with complex network issues, studies and analysis