Summary

Accomplished IT professional with extensive experience in health care and telecom industries. Known for his ability to put a human face on technology and a passion to simplify complex technical information into practical knowledge for teammates and customers alike, resulting in improved quality and savings. Expertise in:

Software Development Lifecycle (SDLC) | IT Infrastructure Library (ITIL) v3 Foundation
Object-Oriented Analysis & Design (OOAD) | Service-Oriented Architecture (SOA)
Unified Modeling Language (UML) | Client Training

Technical Skills

Languages: COBOL, ANSI C, C++, Java 1.4
Scripting: Bourne & bash shells, Korn shell, C shell, tcl/tk, expect, awk, grep, Perl
Databases: Oracle, MySQL
Code & Change Management: Rational Synergy, PVCS Version Manager
Ticket Systems: Remedy Service Desk, HP Service Center
Operating Systems: UNIX (HP-UX, AIX, Linux, OS/390), OpenVMS
Other Tools: Rational Rose 2003, WebSphere MQ, TOAD, Ant, Rational DOORS,
Open Text Document Management, Documentum, MS Visio 2003

Achievements

• 90% reduction in errors and fostering better inter-team communication by designing and implementing a new manual change process for updating important configuration files.
• 40+% annual reduction in team project cost overruns by creating initial feasibility estimate (+/- 30%) for all wireless projects impacting team.
• 90% improvement in customer service and troubleshooting efficiencies by documenting poorly understood application. Sales team later cited training materials as the best documentation for that application.
• 40% reduction in maintenance costs by refactoring C and C++ middleware components to newer C++ and Java object-oriented SOA framework
• 75% improvement in Build Manager job performance by developing Bourne, Korn, C, tcl/tk, expect, awk, and Perl scripts to automate software builds and installations.
• 80% projected quality improvement and cost reduction by designing and prototyping a new change control system using UML, Java 1.4, JDBC, Ant, Tomcat, and an Oracle 8g database for highly used configuration files.

Experience

Confidential, Irving, Texas 2000 - 2009
Systems Analyst II, Enterprise Application Integration (EAI) Team

• Exceeded expectations by delivering software requirements early 65% of the time for all assigned projects
• Improved quality requirements documentation by 90% utilizing Rational DOORS to show traceability for team requirements back to original business requirements
• Improved project documentation and understanding by 75% from adding UML use cases, sequence diagrams, and activity diagrams in Rational Rose 2003 and Microsoft Visio 2003
• Served as initial project manager for team designers, developers, and testers for preliminary project phases
• Improved and maintained team project documentation quality by 85% utilizing peer and team reviews of scope, requirements, design, and functional test cases of projects
• Improved documentation quality control by 80% by creating sample project documentation

IT Specialist, Contractor, Confidential

• Improved project quality by 70% by implementing CMMI Level-3 compliant processes
• Facilitated Joint Application Development (JAD) sessions, reducing project schedule by 40%
• Long distance professional development: mentored 3 team members located in Brazil; empowered 10 team members in India

Software Engineer III

• Reduced maintenance costs 40% by refactoring C and C++ components to newer C++ and Java object-oriented SOA framework
• Improve maintenance 65% by refactoring UNIX scripts (bash, c-shell) to improve run-time performance by 15%
• Strengthened root-cause-analysis classification for tickets, improving metrics by 45%
• Improved team design checklists that increased quality assurance by 75%
• Facilitated 10-member workgroup to create team performance objectives
• Volunteered to be a Floor Safety Marshall for 50+ employees
• Received multiple awards for superior work performance; Code Management team recognized for best practices within wireless PCS division

Software Engineer, Contractor, Confidential

• Reduced maintenance costs 40% by refactoring C components to newer C++ object-oriented SOA framework

Confidential, Kansas City, Missouri 1997 - 2000
Application Developer, Classic Charting

• Reduced maintenance costs 60% by refactoring existing ANSI C code
• Improved diagnosis of software problems 70% by adding troubleshooting functions into existing C and COBOL code
• Strengthened user security for legacy COBOL patient result-inquiry programs
• Improved and simplified Classic Charting system user documentation by 90%
• Trained 120+ new users on Classic Charting software
• Supported client Help Desk for Classic Charting software

Education and Certifications

ITIL v3 Foundations Certification

BMA, minor in Computer Science (cum laude)

Currently learning Visual C#, Lean & Agile Software Development (Scrum), Java GUI programming (Swing), and web development (PHP, JavaScript, AJAX) via ongoing independent study

Professional Associations

ACM (Association for Computing Machinery) member