President Resume

OBJECTIVE:

PROFESSIONAL EXPERIENCE:

Confidential

President

Responsibilities:

Own and operate Confidential a company offering services in the areas of information technology, security products, public relations, internet marketing, & photography, with customers
Directly oversee security division and handle all criminal investigations for customers and assist law enforcement agencies. Is responsible for the successful prosecution of dozens of criminal cases with evidence provided by the security division.
Have worked with local police departments in the Bloomsburg area and also the Pennsylvania State Police in the majority of investigations.

Confidential

General Manager

Responsibilities:

Responsible for managing the day to day operations of Confidential . This is an 18 Confidential, with Banquet rooms, Catering, and a Hotel.
Responsible for managing all Golf operations, Pro Shop Staffing, and working with other managers on all aspects of the business.

Confidential

President

Responsibilities:

Manage security of properties, private parking lots, and permit systems for off campus student landlords and area business owners.
Responsible for finding violations, warning, booting, and towing cars that do not belong in private parking lots. Manage customer service and parking technology software for enforcement workers and property managers.

Confidential

Sales and Installation

Responsibilities:

Confidential Satellite Sales and Installation Perform sales and installations of Confidential products offered through Moorehead Communications and the Cellular Connection brand.

Confidential

Field Engineer

Provide remote support for the TOPCALL Proprietary fax software and equipment. Was responsible for setting up the fax software interface with SAP,
Exchange, Lotus Notes, and other systems for customers. Dispatched to customer locations for repairs, upgrades, or new installations. Responsible for answering technical support calls and email from customers. Supported customer servers using the Windows NT, 2000, & 2003 operating systems.
Supported customers using Vmware, Citrix, and Kofax server products. Provide onsite and emergency repairs for customers in the US. Customers included Kodak, Waste Management, NYC Port Authority, IBM, Verizon, State of Pennsylvania, and many other large companies or governments.

Confidential

Worldnet Technical Support

Responsibilities:

Worldnet Technical Support Provide technical support for Confidential Worldnet DSL,Dial,VOIP, & Broadband over Power line customers escalated from level 1 agents. Responsible for resolving any high level technical issues involving Confidential Worldnet service customers.
Help create new troubleshooting procedures and fixes. Assist other tier 2 and tier 1 agents including mangers and specialists. Support customers on all windows operating systems and provide limited Mac and TTY support.

Confidential

Computer Systems

Responsibilities:

Computer Systems Specialist Secret Security Clearance as of 18 Aug 2002 Computer System Operations Specialist, perform System Administrator duties for mobile communications networks, includes setup and use of Windows NT, Windows NT Server, Windows 2K, Exchange, HP Openview
Supervises or operates fixed and deployed communications - computer systems (C-CS). Performs or supervises activities such as configuring and monitoring hardware and software for system operation, processing and control of data flow, and client-server multi-user system support including network management or administration.
Performs micro-computer fault isolation and restoral actions. Controls, manages, and accounts for automated information systems resources. Manages C-CS security programs and activities including information protection (IP).

Confidential

Executive Escalations, DSL Tech Support Specialist

Responsibilities:

Technical support representative for the Confidential project. Was a member of the DSL Admin Team, with a title of DSL Tech Support Specialist. My responsibilities were to troubleshoot problem with the
Executive appeals team, business class DSL routers and modems. Responsible for Ameritech networking issues involving important clients or Ameritech technicians, static IP issues, DNS problems, and routing issues. My position was also a risk management support role.
I assisted in any pending lawsuit customers and dealt with criminal issues involving the DSL service. I was also responsible for educating and tier 1 agents on all changes and developments with the DSL service.