SUMMARY:

• Expert level technical support managing a wide range of network issues
• Excellent technical writing and integration of knowledge to produce and materials
• Installation and Maintenance of various network services; voice, data, ISDN, and internet
• Installation and Maintenance of various transport services; 56k, fractional T1, T1, DS3 SONET, OCn,
• Ethernet, and optical networks
• Experienced with CISCO switches, routers. Nortel data switches. Juniper firewalls and software
• As Shift Lead; managed workload priorities based upon Priority, Severity, and Customer Impact
• Technical Expertise: Network Configuration / Installation / Support, LAN and WAN technologies (Ethernet,
• GigabitEthernet, L2/L3 Switching, Optical transport platforms including; Nortel, Fujitsu, Ascend Cisco.
• Frame Relay, ISDN, PPP, etc.) TCP/IP, UDP, IP Subnetting, DOS, DHCP, Active Directory, POP3, ATM, SMTP,
• Telnet, SSH2, SecureCRT, Token2, PuTTY, Procomm, SolarWinds TFTP Server. Linux: Ubuntu, Cygwin.
• NIRD and Webstar databases, Microsoft Office 2013 Suite: Access, Excel, Word, Visio, Outlook, and PowerPoint
• Ticket Management and Network Provisioning resources: ITSM - ServiceNow, NIRD database (proprietary
• Network Provisioning database), Pinnacle (proprietary billing database), and Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Albany NY

Network Analyst - L3 NET-COM LAN ENGINEERING HLTH

Responsibilities:

• Served as a high-level network engineer responsible for understanding the needs of NYS Office of Information
• Technology Services (ITS) customers. Providing technical solutions while conforming to ITS’s policies and standards. Consultant performs advanced design and configuration on agency network equipment including
• Cisco, Juniper, and Avaya. Responsible for the design and implementation of complex customer solutions.
• Provided assistance with troubleshooting and performs break/fix activities on Cisco and Juniper network equipment.
• Network design and implementation of LAN, WAN, Wireless services for the ITS Health Cluster (NYS DOH -
• Department of Health, OMH - Department of Mental Health, OASAS - Office of Alcoholism and Substance
• Abuse Services, OMIG - Office of Medicaid Inspector General)
• Performed OMH network switch upgrades and circuit migrations for the EMR (Electronic Medical Records)
• Responsible for design, implementation, and support of LAN/ WAN technologies
• Performed OMH facility port speed upgrades with network vendors.
• Juniper/ Netscreen Firewalls, Cisco routing and switching. Cisco Meraki Wireless Access Points, as well as various legacy Nortel and Bay network devices.
• Experience using syslog for troubleshooting network issues.
• Documented network designs in Visio and order tracking systems in a timely manner. nFrastructure

Network Analyst Tier II - L2

Confidential, Troy NY

Responsibilities:

• Network troubleshooting and outage management for LAN, WAN, Fiber Outages, and VoIP services.
• Reviewed SYSLOG of Juniper SSG, Cisco switches, as well as various legacy Nortel and Bay network devices.
• Identified network outages and worked towards resolution remotely, or with the assistance of a site tech.
• Installed and configured hardware and software. Troubleshoot and resolve MS Windows, MS Office Resolved and documented incidents in a timely manner consistent with all service levels.
• Desktop troubleshooting various customer software issues remotely, often resolved in one call nFrastructure

Confidential, Albany NY

Network Analyst - Tier II

Responsibilities:

• Network Operations Center - Evening Shift Lead Technician
• Acted as Evening Shift Lead technician of five (5) technicians at the ITS Network Operations Center
• Experience with Cisco core network designs and builds, including Nexus and ASR platforms.
• Performed maintenance verifications on migration of converged network services (NYeNet to UniteNY)
• Performed root cause analysis and analyzed complex implementations
• Performed DWDM fiber fault isolation on the NYeNet optical network
• Initiated project to analyze workflow quality assurance to improve department productivity
• Provided support for subordinates and peers regarding technical and administrative issues.
• This included supporting documentation of new network deployments and implementations
• Tier II level troubleshooting and network restoration/problem resolution
• Supported the NYeNet statewide Layer 2 and Layer 3 switched data services
• Created and distributed notifications informing state agencies of impact to customer networks
• Assisted in preparation and analysis of Capacity and Planning reports.
• Monitored performance and confirmed functionality of network services
• Developed action plans for scheduled and emergency changes to the network / infrastructure
• Coordinated equipment and service vendors to restore network services in a timely manner

Confidential, Monsey, New York

Senior Telecommunications Technician

Responsibilities:

• This effort was during the integration of several networks. The was to assist technicians unfamiliar with the new order tracking and network topology databas es.
• Isolated issues to a systemic component failures, the project evolved into an audit of the revision of software loaded on the hardware. The project improved network reliability. The process adopted by management to address network issues.

Confidential, Monsey, New York

Technical Specialist III

Responsibilities:

• Analyzed workload; delegated responsibilities, and instituted processes to increase network reliabilityPerformed Maintenance and Installation of various bandwidths of telecommunications services ranging from DS0, Fractional T1, DS1, DS3, OC-48, and OC-192
• Honed technical skills by troubleshooting and resolving high priority customer facing issues. Including voice issues; ISDN PRI, Toll Free 800, Dial 1+, LNP (Local Number Portability) database updates.

Confidential, Monsey, New York

Technical Specialist

Responsibilities:

• Installed switched voice and data services including; ISDN PRI, E&M direct access lines (24 Channels of voice grade circuits) and frame relay with vendors. Stress tested DS -0, DS-1, and DS-3 bandwidth with various Telecom network carriers

Confidential, Monsey, New York

Technical Specialist

Responsibilities:

• Analyzed and resolved switched voice call issues; (Dial 1+, Toll free 800, Sw56 Data)
• Installed and maintained transport equipment for various services (analog and digital 56k DS -0, T1, DS3)

Confidential, Staten Island, New York

Broadcast Operations Technician

Responsibilities:

• Performed audio quality inspections of audio chain; playback, uplink and downlink
• Analyzed log reports. Maintained various hardware including: LAN hubs, concentrators, Audio to Digital converters, various manufactures audio playback and data transmission equipment