SUMMARY:

• Results - driven technical leader with extensive experience directing highly complex virtualization implementation projects and Citrix environments for medium to large companies. Successful at building, empowering, and leading multi-disciplined teams to install, configure, troubleshoot, and maintain systems and software applications per business requirements. Effective at leveraging emerging virtualization technologies to design, deploy, and document scalable, high-performing desktop, server, and application-based solutions.
• Team Leadership & Development
• Complex IT Project Coordination & Execution
• Server / Desktop / Application Virtualization
• Network Design & Deployment
• Evaluating New & Existing Technologies
• System / Software Troubleshooting & Support
• Strategic IT Planning & Implementation
• Citrix Monitoring, Reporting, Alerts

TECHNICAL SKILLS:

Software: Citrix: MetaFrame 1.8; Presentation Server 3.0-4.0; XenApp 5.0-7.6; XenDesktop 4.0-7.6; Storefront 2.6; Web Interface 5.0-5.4; XenServer 5.0-6.0; Provisioning Services 5.0-7.6; Streaming Profiler 6.0; Director; EdgeSight (4.0-5.4) for XenApp/EndPoints/Virtual Desktops; EdgeSight for NetScaler 2.1; EdgeSight for Load Testing; EdgeSight Advanced Application Monitoring; Command Center (4-5); NetScaler Insight Manager; NetScaler VPX 9.0-10.5 Microsoft: Application Virtualization (App-V) 4.2-4.6; WSUS; Deployment Tool; Active Directory; MS SQL, Office Suite; FrontPage; Publisher; Project Other Software: VMWare ESX (3.5, 5, and 5.5) and GSX Server and Workstation FSLogix 2.0, AppSense 8 Suite. Immidio Flex Profiles, Res Wisdom 2009, SysTrack 3.5, Clear2View, Dell IT Assistant, SolarWinds Orion, Avocent, Dell DRAC, Altiris Deployment Solution, PHD Virtual Backup for XenServer, SAP, Visio, Evernote, Visual Studio 2015, Notepad++, Chrome, Firefox, Opera, Internet Explorer, paint.NET, TeamViewer, WinSCP, 7-Zip, LastPass, Skype, Lync, Putty, Remote Desktop Manager, ASG-Remote Desktop Hardware: Dell: 3rd - 9th Generation Servers, IBM: 345, 445 Servers, Dell/IBM/HP Laptops/Desktops

Operating Systems: Windows 2012 R2/2008 R Servers, Windows 10, 8.1, 8, 7, XP Desktops Networking Protocols: TCP/IP, ICA, RDP, HTTP, SNMP, SMTP, NNTP, DHCP, DNS

PROFESSIONAL EXPERIENCE:

Confidential - Alpharetta, GA

Cloud Architect / Senior Project Manager

Responsibilities:

• Oversaw the design and content of the Customer Services Americas SharePoint site that provided information and tools to 1,800+ Field Service Engineers and support personnel.
• Seamlessly migrated an installation order team generating $300+ million in annual revenues from an older Citrix system to a new Citrix environment with zero downtime.
• Received “Commitment to Excellence Star ” by leading a project to deploy a new cloud-based virtual desktop Citrix Environment for 300+ users with support tools to configure and validate Philips Monitoring Products.

Confidential - Middlebury, CT

Enterprise Architect

Responsibilities:

• Spearheaded a Citrix Virtual Desktop/Exchange/SharePoint project to develop and migrate new architectures to XenApp 6.5, Exchange 2010, and SharePoint 2010 across four data centers (including DR).
• Successfully led team in transferring operational and administrative support of all systems to a new support infrastructure with minimal customer impact.

Confidential

Client Access Manager

Responsibilities:

• Reduced user downtime by working with LANDesk Manager to apply patches / updates and perform new software installations.
• Directed a geographically dispersed virtual team of Engineers to administer and support Citrix, SharePoint, Exchange, LANDesk, Live Meeting, Office Communicator, and Thin Clients for the enterprise.
• Partnered with IT Project Managers and team members to ensure successful delivery of new services to users.

Confidential

Technologies Engineer IV

Responsibilities:

• Led efforts to develop and present Key Performance Indicators to report on Citrix application utilization, remote location performance, server health, and user experience on a monthly basis to upper IT management.
• Designed an innovative solution to provide better communications to users on future outages, server image changes, and software updates.
• Developed a simple web-based report to track and address load issues for all Citrix servers.

Confidential - Atlanta, GA

Team Lead / Senior Systems Engineer

Responsibilities:

• Generated $60,000 in annual cost savings by consolidating all Citrix licensing under one organization ID that brought together six separate accounts containing 50+ different product SKUs into one organization.
• Successfully completed milestones to support 1,500+ concurrent users for a potential Pan-flu epidemic and 3,000+ concurrent users as a result of H1N1 and telework initiatives.
• Served as Team Lead on numerous projects to (1) launch AppSense Suite 8.1 (2) RES Automation Manager to provide server administration (3) WSUS / Res Automation Manager supporting monthly patch schedules for Microsoft / other software vendors and (4) Citrix EdgeSight for in-depth analysis of Citrix environment.
• Eliminated roaming profiles and reduced login times by leading a project to transition Centers for Disease Control and Prevention’s XenApp farm to AppSense Environment Manager.
• Established a Wordpress blog to communicate changes across the Citrix environment as well as MS Project Web Server to help team with to-do lists, status reports, and SharePoint functions.
• Developed and implemented a plan to deploy a major XenApp software upgrade to a few servers at a time to ensure system stability with zero downtime to users.

Confidential - City, TN

Network Analyst II

Responsibilities:

• Engineered and administrated 30+ Citrix servers supporting an available 1,275 connections from within and outside the network via Citrix Secure Gateway.
• Published approximately 30 business, clinical, and support applications across multiple servers, and worked with application analysts to implement and troubleshoot new and existing applications.
• Installed and configured 16 Windows 2003 servers supporting estimated 400 concurrent Citrix 3.0 (upgraded to 4.0) connections as part of implementing Siemens MAK (Medicine Administration checK) across multiple hospital locations.
• Planned and coordinated an infrastructure project to launch a multi-site emergency room tracking and charting system.
• Worked closely with vendors, contractors, and IT staff to deploy above hardware decisions at five emergency rooms ranging from 2 to 52 beds.