SUMMARY:

• Solutions - oriented systems engineer with experience in Designing, Installing, Configuring and Troubleshooting LAN and WAN Networks, servers (Windows/Mac OS/Linux), desktops (Windows/Mac OS/Linux), iOS for mobile devices & Exchange deployments.
• Network Design & ImplementationData Integrity & Recovery
• Security AnalysisNetwork & Systems Security
• Disaster Recovery PlanningContingency Planning

TECHNICAL SKILLS:

Platforms: Windows: 2000/XP/2003/Vista/ 7/2008/8/2012

MAC OS: 9/X (10.0/.1/.2/.3/.4/.5/.6/.7/.8/.9/.10 ) iOS: 1/2/3/4/5/6/7/8

Linux: Ubuntu/CentOS/RedHat/

Exchange: 5.5/2000/2003/2007/2010/2013/ Office365

Software: Blackberry Enterprise Server, IIS 5.0/6.0/7.0/7.5/8/8.5 , Software Update Services, Norton Ghost, Norton Virus Protection Utilities, Microsoft Office 2000/XP/ 2003/2007/2010/2013 for Mac/ 2007/2008/2011 (Word, Excel, PowerPoint, Access, Project, Outlook, Entourage, FrontPage, Visio, Project)

PROFESSIONAL EXPERIENCE:

Confidential, Las Colinas, TX

Office 365 Onboarding Engineer

Responsibilities:

• Provided assistance to companies varying from 150 licenses to 300,000+ licenses with their intended deployment & migration to Office365. Helped determine the best & quickest means of enabling the cloud service to work with their existing internal infrastructure as well as how to take full advantage of all aspects of the various Office365 workloads.
• Provided in depth guidance to customer when configuring Exchange for hybrid between cloud & on - premises, enabling Lync & SharePoint, configuring the Office Pro Plus click-to-run package for installation & distribution to the client PCs, configuring ADFS for single sign-on, & installing/configuring DirSync or Azure AD Sync to synchronise their existing Active Directory objects with their Office365 tenant.

Confidential, Las Colinas, TX

Senior Support Escalation Engineer

Responsibilities:

• Provided third tier/escalation support to Premier contract customers as well as working with escalated professional (pay per incident) cases, specializing in client/server interoperability on the XCSI team. Supported Exchange 2003/2007/2010/2013 installed on Windows 2003/2008/2008 R2/2012/2012 R2 as well as ISA 2006/TMG & Active Directory. Daily work includes configuring & troubleshooting Autodiscover, ActiveSync, Outlook Anywhere, CAS arrays, RPC latency issues, EWS/Availability service issues, cross - forest availability, & OWA/ECP components. Tools used for diagnosing issues include NetMon,
• LogParser Studio, ExTRA, ExRCA, ExBPA, IIS logs, RPC logs, HTTPErr logs, Application/System event logs, & the Fiddler tool. Served as the SME for Outlook 2011 for Mac with EWS, Availability (Free/Busy) as well as ActiveSync including Based Authentication. Also focused on cross-forest Availability deployments configured with or without Federation. Frequently collaborated with both XADM & XCON teams as well as with peers from XCSI as needed. Assisted with migrations from on-premise Exchange environments to Exchange Cloud (Office365). Heavily involved with mentoring the new MACH (college recruitment) team members with regards to XCSI technologies.

Confidential, Las Colinas, TX

Support Escalation Engineer

Responsibilities:

• Provided third tier/escalation support to Premier contract customers as well as working with escalated professional (pay per incident) cases, specializing in client/server interoperability on the XCSI team. Daily work included configuring & troubleshooting Autodiscover, ActiveSync, Outlook Anywhere, CAS arrays, RPC latency issues, EWS/Availability service issues, cross - forest availability, & OWA/ECP components. Tools used for diagnosing issues include NetMon, LogParser Studio, ExTRA, ExRCA, ExBPA, IIS logs, RPC logs, HTTPErr logs, Application/System event logs, & the Fiddler tool.

Confidential, Plano, TX

Messaging Support Analyst

Responsibilities:

• Assisted with migration from Exchange 2003 to Exchange 2010. Moved mailboxes, create mailboxes & distribution lists. Assist end users with Outlook/Exchange connectivity & configuration issues via phone & email. Responded to open trouble tickets using the Remedy ticketing system. Provided support to user with iPhone & Blackberry phones. Add users to the Blackberry Enterprise Server. Troubleshoot issues with Blackberry devices & support ActiveSync issues for Windows Mobile devices & iPhones.

Confidential, Dallas, TX

Support Analyst

Responsibilities:

• Support desktop users using Windows XP/7, with Office 2003, 2007 & 2010, Adobe Acrobat 8/9 & additional proprietary applications via Altiris Deployment Console for remote support connectivity & package management. Communicate with end users as well as with upper level IT support teams for escalation issues.

Confidential, Dallas, TX

IT Manager / Systems Engineer

Responsibilities:

• Responsible for all IT infrastructure, including, but not limited to, servers, desktop PCs, VPNs, DNS, LAN & WAN, printers, scanners, & presentation equipment. Supporting both Windows & Mac workstations, Linux servers, Mac OS X Server, Kerio Mailserver

Confidential, Allen, TX

Senior IT Consultant

Responsibilities:

• Responsibilities include configuring & maintaining off-site data backup, creating disaster recovery procedures for all clients, server & desktop administration & troubleshooting, LAN & WAN connectivity, configuring hardware & software firewalls, & designing all VMWare infrastructure.

Confidential, Plano, TX

Messaging Engineer

Responsibilities:

• Responsible for architecture, operations, and maintenance of all mail systems in a large, multi - national organization. This includes primary mail infrastructure, mail and anti-spam gateway appliances, remote mail access, mobile messaging and overall security administration of these systems. Requiring expert knowledge of a Microsoft Exchange 2003 & 2007 environment, a migration from Exchange 5.5 to Exchange 2003 was performed upon arrival with the company until early 2007. Migration from Exchange 2003 to Exchange 2007 is still ongoing. Supported 54 mailbox servers with 6 bridgehead servers under
• Exchange 2003. Currently consolidating to 30 mailbox servers with 4 hub servers, 4 CAS servers & 4 edge servers as well as the remote mail access, mobile messaging with Blackberry and Windows Mobile, & Symantec hardware based anti-spam/anti-virus appliances. Also supported Microsoft Live Communications Server 2005 & Office Communications Server 2007.