SUMMARY:

• A highly motivated leader with flair of Technical background on Server administration, Gauged as Technical Lead on Microsoft Messaging and collaboration stream of Microsoft products including platform. I’m very ambitious to work in challenging environment that provides opportunity to delivery my best capabilities as an effective team player and the best asset for the organization.
• Exchange Server 2013/2010 + SFB 2015 /LYNC Server 2013/2010
• 10+ years of experience in Infrastructure Support and Implementation of Servers, Messaging and Collaboration services.
• Hands on Private and Public cloud hosting services for Exchange, SFB/Lync, SharePoint.
• Hands on experience on MS Exchange /2013/2010 Servers and Lync 2013/2010. and Skype for Business, System Centre (SCOM, SCCM), Hyper V, VMware.
• Hands on experience on archiving products Symantec Enterprise vault, Exchange Online Archive.
• Email Gateways such as Message Labs, McAfee, Mime cast, FOPE.
• Very strong in ITIL Process.

PROFESSIONAL EXPERIENCE:

Confidential

System Engineer

Responsibilities:

• Core responsibility for L3/L4 level Issues for Exchange and Lync environments.
• Part of Build team to implement platform for the services and integrations.
• Proposing the CSIs/Solutions and execute the deployments/reconfigurations.
• Work on the complex issues/major INCs and drive the tickets to closure.
• Root cause analysis and Problem management.
• Works on upgrades and implementations.
• PKI and SSL management for Servers and Applications.
• Customer on - boarding’s and Transitions.
• Server monitoring tool via SCOM and Prognosis.
• Analysing technical requirements of a new project, conceptualizes design, identify appropriate technology solutions for the project and contribute to project planning and estimation within the project constraints
• Participate in meetings and communicate with higher management.
• Handling s and KTs within the team.
• Preparing the change proposals and executing it.
• Primary contact for working with RnD team and Microsoft in major Changes and Infrastructure integrations.

Confidential

Lead System Engineer

Responsibilities:

• Core responsibility for L2 / L3 level support on messaging environment that included
• Exchange 2010, Lync 2013/ 2010 and Blackberry servers.
• Planning the medium to major changes for Exchange servers such as roll up upgrade and service pack upgrade.
• Vast knowledge on the ITIL process such as Incident management, Change management and problem management.
• Assisting service desk technicians for escalated incident and provide resolutions.
• Contribute to architectural reviews, capacity management, and project planning.
• Performing root cause analysis, Major incident review and technical incident review.
• Volume of 1000 servers that includes 50 Exchange Servers in multi-Site architecture.
• Root cause analysis and Problem management.
• Worked on upgrades and implementations.

Confidential

Technical Lead

Responsibilities:

• Core responsibility of handling L1/L2 tickets related to Exchange, Lync, AD, Windows server, VMware, SharePoint etc.
• Administration and management of Exchange mailboxes and databases.
• Maintaining 72 Exchange boxes includes 2010 and 2003.
• Administration of mail security systems like MS Fore front and Symantec mail security.
• Managing Forefront TMG, FOPE
• Mailbox database Recovery tool, DPM.
• Administration and management of DAG.
• Working upon mail pile up issues and trouble shooting.
• Up gradation and maintenance of exchange serversService packs installation and up gradation on Exchange, Blackberry servers, LYNC servers.
• Decommission of messaging servers.
• Working upon mail flow and mail delivery issues
• Rules and policy setup on Edge and Hub transport server
• Administration and management of Black berry and OCS and LYNC Servers.
• Working with Microsoft for the new changes and migration.
• Working with Microsoft for any critical and escalated issues
• Administration of VMware, V sphere 3.5,4.1, 5.0
• Administration and management of VM server across ESX.
• Vmotion, snapshot, P2V and administration of VMservers.
• Supporting nearly 6500 Windows servers includes physical and virtual.
• File and Print server management.
• Worked on Windows server 2003 and 2008 cluster Issues.
• Administration of Web and SharePoint server
• Resolved customer complaints and concerns with strong verbal and technical skills
• Trained the new employees and explained the protocol clearly and effectively.
• Vendor management and Coordination (MS, HP, IBM..etc.)

Confidential

Windows System administrator

Responsibilities:

• Installation and Configuration of Windows 2003/2000 Servers.
• Setting up various requirements in Domain environment (including Domain controller, DNS, DHCP, Exchange, MOSS etc.)
• Exchange and Active directory administration.
• Setting up database application like VSS Server, RAD Server and Erwin.
• Creating domain user, Computers objects and groups in AD and mail box enabled user in Exchange server.
• Maintaining file Servers.
• Work upon CA Unicenter incident management tool.
• Managing MDT image Deployment.
• Security Hardening of Operation systems ( 2003& 2008 server )
• Supporting and troubleshooting client connectivity via Citrix and VPN
• Administration and management of Exchange mailboxes and databases.