SUMMARY

• An accomplished, results-driven Technology Specialist with demonstrated success in the administration and implementation of technology systems and network services.
• Over 13 years of networking experience encompassing network and hardware/application support.
• Extensive experience in systems analysis, systems migration, and technical support.
• Highly skilled in operations management, customer service/support, and process improvement.
• Project development and management.

Technical Expertise

• Project/Mgnt Project Leadership, Process Improvement, Client Relations, Planning and Development
• Systems Windows 95, 98, XP, 2000, Vista, 7, 2008 , Macintosh, Linux, VMWare, Access Database, SQL Server, AS400, MYSQL, MS Exchange, DNS, DHCP, Active Directory, IIS, IBM XIV, CISCO UCS
• Hardware Routers, Switches, UBR, CISCO ACS, MPLS, InfoBlox, F5 Big-IP, BSR, Hubs, UPS, Media Converters, Cable, Printers, PC's, Peripherals, Ciena, Fujitsu and Nortel SONET nodes, Nexus, ASA
• Monitoring/Diagnosis Tools
• Net-Cool/Omnibus, Network Service Manager NSM , Cable Ware, Cable Edge, Docsis Tools, CROC, CISCO Direct Access, Net Beacon, Agilent, ISE, Apcon, MRTG, ECS Tool, IGlass, Putty, Net Optimize, Big Brother, Ping/Telnet/Trace DOS commands , Everstream-S4 Oi, Scientific Atlanta-Prisma View, Solarwinds suite, Powershell
• Project Management Tools MS Visio 5.0, MS Office 2003 and 2008, MS Project 2003
• Software Norton Suite, Action Request Remedy , DPOM, ICOMS, CSG, View Point, Bentley View, QualysGuard, L0ftcrack, Symantec EP, Websense, Bluecoat, C-COR
• Networking LAN, WAN, Ethernet, DNS, DHCP, TCP/IP, SNMP, Telnet, RSTP/STP, VTP, VLAN
• Radio Freq, VOIP, VOD, Broadband, Docsis 1.1/1.0, OSPF, RIPv2, Ether-Channel,SIP EIGRP, ACS, RADIUS, TACACS , ACL's, SNMP, OSPF, BGP, VPC , Fiber Channel,
• MPLS

Professional Experience

Confidential

Network Analyst

• Design physical infrastructure solutions to support business applications and operations. Ensure network compliance with audit requirements, address new network vulnerabilities within audit-mandated time frames. Anticipates and mitigate potential attacks through network or other connections to ensure the security of the system as well as maintain effective security/backup and disaster recovery processes and systems. With no or minimum disruption to business operations, this area stages, builds and supports Network LAN/WAN and Datacenter infrastructure. Also verifies systems are operational before being released to production, and provide after-care assistance as needed. Direct system tests to assist in establishing standard for new designs or modifications to existing equipment, systems, or processes. Responsible for maintaining customer data network requirements. Manage several virtual firewall contexts within Cisco ASA, Checkpoint VSX, and Juniper firewall solutions and responsible for all firewall rules, routes, NATs, VPN groups, contexts, and other connectivity functions associated with firewalls. Also maintain, configure and troubleshoots multiple F5 BigIP load balancers that service the virtual guests and virtual servers. Support and upgrade Cisco ACS and Infoblox DNS/DHCP solutions. Routing/switching across multiple VDCs/Virtual Routing and Forwarding VRF instances built on the Cisco Nexus OS platform often times having to meet a Service Level Agreement SLA as set forth by company policy. Provide Data captures for issues pertaining to the network.
• POAM Creation/Updates Vulnerability management and remediation
• Nexus 7K, 5K, 2K, ACS, ASR, VXR, F5 LTM, ASA 5548x, ASA 5585x, 5510 and Arc-Sight
• Data Captures, analysis and troubleshooting tools Supporting and/or implementing BIND DNS/InfoBlox BIG-IP F5, MPLS and BGP Configuration, hardening and troubleshooting Cisco switch L3 and Firewall ASA Juniper Checkpoint Creation of security policies, operational procedures and utilize SDLC methodology within a Multitier 3-tier architecture environment.

Confidential

Network Administrator

• Managed and designed the datacenter/corporate network environment. I lead implementation, design and maintenance of network standards and documentation within our environment as well as break/fix. Manage MS 2008 r2 virtual environment with over 90 servers and RSA presence. Support IPCC, PCI, NIST and FISMA compliance and STIG/DOD workstation/server and network. VPC , VSAN, FEX administration and 5596 migration with Layer 3. Implementing FCOE, Nexus 5k, CISCO UCS VCenter 5.1 management
• scripting to create tools for information security team and remediation
• ASA firewall cluster management Data Captures, analysis and troubleshooting tools Supporting and/or implementing QOS SCCM 2012 patch management Installation, configuration, hardening and troubleshooting Cisco switch L3 and Firewall ASA Creation of security policies, operational procedures and utilize SDLC methodology Confidential

Security Systems Administrator Associate

• Serving as a technical security advisor on Agfirst projects and security implementations. Development, evaluation and managment of systems security across the enterprise. Areas of concentration include account management, password auditing, network and web application based vulnerability scanning/management, virus management and intrusion detection. I monitor, identify, investigate and resolve issues related to security breaches, unauthorized access, or potential security risk,
• including analyzing, developing and/or implementing enterprise-wide information technology security policies and standards.
• Responsible for AgFirst Systems Security functions and IT Services. Provide support for systems scanning and vulnerability reporting and management
• Serve as an active member of the ASIRT AgFirst Incident Response Team team.
• Provide backup support on assigned technical systems such as Websense, DLP and Symantec Ednpoint Protection
• Assists in the development and implementation of security policies and procedures.
• SOX Compliance and provide metrics for the security board

Confidential

Network Manager

• As a network manager of Columbia Neurology Association I administer and maintain servers such as Blackberry, MS Exchange, MS DNS, MS DHCP, MS SQL servers. I Utilized VERITAS to run backups of the servers which are running in MS server 2003 environments. Configure and manage two SonicWalls, two Cisco routers, 3 Dell switches and 3 Cisco switches. I administer several sites through VPN and have 2 WAN point-to-point connections. I work closely with surrounding Columbia hospitals and medical facilities.
• Maintenance of existing Anti-Spam and anti-virus systems and the settings of new policies.
• Basic operational support for internal employee computer systems mostly Windows2000/XP/2003
• Firewall administration and overall internal network security.
• Configuration and set-up of all new server systems required either internally for the company's activities or for external clients.
• Maintain user through Active Directory management

Confidential

Imagine being able to streamline and digitize the most paper-heavy of processes: applicant, position and new hire tracking, employee contracts and evaluations, expense reports, form libraries and so much more. SoftDocs has the products, services and skills to help you achieve maximum efficiency in process management.

Confidential

As a Doc-e-Fill technician I was responsible of creating XHTML forms and turning those forms into smart forms using JavaScript. I dealt with Board Of Education, Universities, Technical College's and some business clients. Working under project deadlines for each client. I used proprietary software and MSSQL database to support client's products.

Confidential

NOC Network Analyst

• As a NOC Network Analyst, in a proactive sense I make prudent decisions as to demand outage scheduling, outage restoration time and customer impact utilizing the correlation of data from multiple systems. I monitor the network for issues receive escalated issues from various groups and help coordinate change management events. I interface with a variety of departments to remedy and find a root cause. Assist in troubleshooting of IP, Voice/IP, Video and other essential services and equipment throughout the region. I have also saved the company over 200,000 dollars.
• Managed and assisted in multiple projects in the NOC.
• Training material and Presentations, and technical writing SOP's .
• Coordinate Cell Tower Backhaul efforts and monitor SONET/DWDM networks.
• Assist in Regional change management in staging/production equipment.
• Interfaced with CISCO, Motorola, C-COR, Scientific Atlanta, ATG and other entities.

Confidential

IT Project Manager

• As an IT Project Manager I developed the projects visions for the company website. Managing software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Training material and Presentations.
• Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements.
• Maintain continuous alignment of project scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Web Designer/Engineer

• Web Designer responsibilities include creating layouts, visual appearance and maintenance of a website. Web Designers must obtain working knowledge of graphic design packages for example Fireworks, Photoshop, and other graphic designing software in order to produce basic layout and manipulate images. Operational functions include content management systems and support of remote Web Authors. Web Engineer duties include building, maintaining databases, information stores, and transferring information between multiple domains. Web address Ariousonline.com
• Responsible for design, site structure information architecture , and daily maintenance of a global website.
• Training material and Presentations
• XHTML CSS coding, image editing, and some Flash. Basic use of ASP, JavaScript, and some VB script
• Daily maintenance of the employee portal site and providing feedback and recommendations to management.
• Planning, design and implementation of complete web sites.

Confidential

A pioneer in the cable industry, Time Warner Cable owns and manages the most advanced, best-clustered cable television operations in the country. Customer support is offered over the phone and/or onsite.

NOC Surveillance Specialist

• As a NOC Surveillance Specialist, I make prudent decisions as to demand outage scheduling, outage restoration time and customer impact utilizing the correlation of data from multiple systems. Interface with a variety of departments including the division's tier 3 groups, the ATG GNOC, Network Performance, Broadband Network, Field Service, Head-end, Commercial HSD and Dispatch. I Provide feedback and recommendations to management on training needs as appropriate.
• Handle multiple priorities in a fast-paced environment.
• Make critical decisions regarding outages and departmental policies.
• Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision.
• Produced post-mortem reports due to high severity issues.
• Interfaced with CISCO, Motorola, C-COR, Scientific Atlanta, and other entities.

Confidential

Product Specialist

As a Product Specialist I provide technical phone support for the High Speed Data Broadband Service, including diagnosis and resolution of software/hardware such as wireless, cable modems, USB, Ethernet connection issues as well as digital phone VOIP problems. I partnered with customers and Verizon business Spoc to resolve issues regarding TCP/IP, connectivity, DNS, DHCP, and Wireless Communication. I used various diagnostic tools to troubleshoot network related issues. Maintained ownership, accountability, and addressed customer concerns in a timely manner. Evaluated systems troubleshoot issues and recommend improvements.

Confidential Plant Operator

Food Lion operates stores in 11 Mid-Atlantic and Southeastern States, serving urban, suburban, small-town and rural communities. From the beaches to the mountains and the large and small cities in between, Food Lion's almost 70,000 associates work to meet the needs of a diverse customer base.

Inventory Stocker

Confidential

Sewell Consultancy

I provided solutions that empower organizations to maximize efficiencies in their customer relationships, facilities, workforce, and field service operations.

Lead Computer technician

• Installed various operating systems MS Windows, Macintosh, and Linux and computer applications. Worked with / repair computer hardware, set up computer peripherals Printers, scanners, etc. provided customer service and support to clients. Worked under various deadlines to provide quality work, Partnered with various companies i.e. Indus.
• Supervised IT repair staff.
• Worked effectively with teams.
• Up-kept work productivity.