Wireless Network Consultant Resume Sunnyvale. CA - Hire IT People

SUMMARY:

Senior Technical Engineer along side with Pre and Post Sales Support, over 15 years of customer facing experience. Expertise in hardware, software, wired and wirless networks and customer service. Established business partnerships with multiple third - party vendors to drive superior business value and customer experience for assigned accounts.
Proven track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals, resulting in promotions and recognition.

TECHNICAL SKILLS:

Technology and Tools: TCP/IP OSPF/STP/Vlan Trunking Iperf Testing Cisco UCS RAID KVM mySQL Cisco Juniper Nexus Virtualization BIOS Configuration Linux/Dos OSI Layers Wireshark/ Confidential Aruba, Meru and Cisco configuration Router and Switch configuration Layer 2/3 config Vlan Config WLAN Install and Management Logic Montor

PROFESSIONAL EXPERIENCE:

Confidential

Wireless Network Consultant

Responsibilities:

Confidential wireless testing tools
Confidential Survey Pro including Planner
Confidential Wifi Analyzer
Confidential Spectrum Analyzer
Confidential reporting

Confidential, Sunnyvale. CA

Customer Success Representative/Technical Support

Responsibilities:

Coordinated projects with marketing, engineering to validate, verify customer scenario.
Certified different servers functionality
Lenovo Servers
SuperMicro
QA pre-release Builds
Virtualization Implementation and KVM configuration

Confidential, San Francisco, CA

Jr. System Administrator

Responsibilities:

Managed and deployed wireless infrastructure for Beta Project
Maintained Data Center infrastructure and troubleshooted any server or network related issues
Upgraded and monitored network infrastructure
Cisco Switches Nexus, N9k, N5k and routers
Juniper Switches
A10 loadbalancers
Logic monitor
Configured Raid and applied service profile on new production servers via UCS

Confidential, Sunnyvale, CA

Senior Technical Engineer

Responsibilities:

Manage and resolve technical issues escalated from Tier 1
Partner with engineering team to resolve any outstanding bugs and/or customer found defects.
Act as a technical focal point in cooperative relationships with other companies.
Manage crisis situations that may involve technically issues and diverse audiences.
Be responsive to customer needs which may sometimes require attention outside of normal business hours or on-call rotation.
Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs.
Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
Document and reproduce customer related networking problems.
Maintain and track detailed records for all customers interactions
Author Knowledge Base articles to help share the expertise

Confidential, Mt. View, CA

Technical Support

Responsibilities:

Deploy Wifi accessibility for Glass Guides to present and educate explorers of Confidential Glass functionality.
Configure AP with the ESS secured profile to ensure connectivity in remote environments.
Document processes pertaining to the “How To’s” regarding Wifi networking deployment, securing and testing.

Confidential, Sunnyvale, CA

Sr. Escalation Engineer

Responsibilities:

Handle technical escalations from Tier 1 and 2.
QA Beta releases
Document all resolutions, known issues and best practices.
Reproduce, test and confirm customer issues in a lab environment.
Report all major account issues and prioritize resolution.
Aruba, Meru, Ruckus and Cisco Wireless Controllers

Confidential, Cupertino, CA

Bug Reporter

Responsibilities:

Analyze and translate level 1 customer issues.
Route escalations to the correct team via the proper channel.
Generate documentation demonstrating processes and procedures.

Confidential, Campbell, CA

Tier II, Team Lead for the Web Filter Team

Responsibilities:

Provide technical support for escalated issues.
Managed and guided the web filter by providing technical assistance and direction.
Verified and documented all known issues prior to submitting to the development team.
Monitored communications network, ensured that network was available to all systems users and resolved any data communications problems
Solved data communication problems with users from distant locations
Reviewed procedures users followed to determine if specific steps were taken

Confidential, Cupertino, CA

Engineering Lab Technician

Responsibilities:

Managed Calibration for all test equipment
Responded to all network deployment request to the SW development team
Deployed and managed the simulation lab consisting Core Fiber Optic Switches
Responsible for the purchase of network test equipment
Providing IT support to Development team

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Wireless Network Consultant Resume

Sunnyvale, CA

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