OBJECTIVE
Strategic, results-oriented team player with strong pre-sales analysis and customer service skills eager to join a progressive organization which will allow me to achieve performance-based advancement.

PROFESSIONAL EXPERIENCE

Confidential – Sales Engineer 1/2009-Present

• Provide Technical support and Solutions for Backup and Disaster recovery models to meet business directives, while satisfying budgetary constraints
• Proven record of of success in outperforming sales goals, delivering enterprise solution demonstrations to companies
• Participate in all technical pre-sales activities including meetings, RFI/RFP, Proof of Concepts, etc.
• Present companies technology infrastructure, including demonstrating deep familiarity with companies hardware, software, networking and security stack
• Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
• Work with the sales team, Product Management, and Client Services to lead and coordinate the product strategy for the opportunity.
• Work with Sales Directors and Client Services to scope and price custom solutions for customers.
• Maintain a cooperative working relationship between all necessary departments to ensure resources are used to achieve customer satisfaction and corporate objectives.

Confidential – Client Service Engineer 1/2008-1/2009

• Responsible for Customer and Technical support for online backup and disaster recovery solutions, hosted on multiple hardware platforms and operating systems
• Support internal departments to clarify and rectify technical and business concerns
• Provide software demonstrations for potential customer prospects
• Cross-sell services to current customer base
• Provide feedback and work directly with QA to improve software upgrades and patch roll outs

Confidential– Microsoft Windows Systems Administrator – Data Center 2004-2006

• Responsible for building new server hardware to specifications, OS installation, installing and configuring 3rd party software
• Responsible for support of server environment; day-to-day user maintenance, new user creation, password resets, file and folder permissions and various other day-to-day task under Windows 2000 and 2003
• Worked with Engineering to provide an approved server configuration for future imaging
• Responsible for desktop support after normal business hours
• Responsible for operational improvement projects
• Responsible for successful completion of backups and offsite data storage via TSM
• Wrote new and revised Standard Operating Procedures and policies
• Attended project meetings and represented the Operations team in a leadership capacity

Confidential – Charlestown MA – Team Lead 2000-2004

• Responsible for supervision of data technicians; including work assignments; work flow, scheduling
• Responsible for supervision of staff adhering to Service Level Agreements
• Responsible for the day-to-day support of over 300 Windows servers, 100 Unix servers and 30 Solaris servers
• Built hardware, OS and installed necessary software for all supported operating systems
• Responsible for the updating, deleting and troubleshooting of enterprise DNS records
• Primary administrator for Veritas Netbackup; supported over 200 combined Windows and Unix clients
• Responsible for troubleshooting network issues via network tools
• Responsible for ping and resource monitoring; including the resolution of performance issues on all supported servers
• Responsible for writing proficient documentation of Standard Operating Procedures

Confidential– Manchester NH – Jr. Systems Administrator 1999-2000

• Applied project management skills toward maintaining Servers in state of the art working condition through continuous upgrading of hardware and software and integration with emerging technologies.
• Performed system administrative activities, which included installing new release software, HW/SW upgrades, and performing system repairs and preventative maintenance.
• Responsible for host computer setup, certification and data restore, hardware and network setup, host data monitoring and recovery, system backups, connectivity troubleshooting, and ongoing administration.
• Worked closely with clients, internal staff, peers and management to ensure optimal system/server performance and data integrity.
• Applied analysis skills toward monitoring and analyzing system level performance and implementing solutions for significant reductions in cycle times.
• Provided risk mitigation by assisting in the optimization of the databases and monitoring data integrity.Skillset: Day to day backups and maintenance of Microsoft desktop and servers, applied patches, trouble shot various desktop issues and concerns, wrote supporting procedures to tighten inefficiencies.

Confidential– Manchester NH – Project Coordinator/Operator 1997-1999

• Directly involved in the Disaster Recovery planning and documentation team
• Identified a performance gap and recommended and implemented a streamlining solution that significantly reduced front office data processing cycle times.
• Participated as an integral member of the Y2K team with responsibility for creating staging environments for server and mainframe testing, writing scripts and test plans, testing and documenting results.
• Assisted in mainframe/server administration projects, provided superior technical support (inhouse and remote).
• Authored the first comprehensive procedural documentation covering all support operations.
• Prepared curricula and provided training sessions in new technologies for employees and peers.

EDUCATION

Confidential Institute 
Associate of Computer Information Systems