SUMMARY:

• Prominent experience in 2nd, 3rd, Layer 2/3, and senior tier support. Also, operations and personnel management in the area of voice, data, and systems, while providing ‘hands on’ support on an Enterprise level for Fortune 500 organizations, Public and Private Sector and W2 and C2C, including Healthcare Insurance, Finance, Technology, Government, Telecom, etc…

WORK EXPERIENCE:

Confidential (Aloha, OR)

Systems Administrator

Responsibilities:

• Manage stakeholder expectations and deliver best - of-breed support to all projects and users work under pressure in a small team of technical engineers, develop plans for future projects that highlight the features of new products and recommend enhancements to stakeholders perate within the team, following processes and working within the team to improve processes
• Managing embedded team members for various multi-tiered Migrations, while also performing QA tasks. Leading Extensive troubleshooting and Deployment of BigFix, Altiris, SQL 2008/2012
• Deploying SCOM/SCCM 2012 from start to finish. Management Packages, Monitoring Agents, etc..
• Assist with SCCM 2012 architecture and design as required; Build/Migrate application packages,a remediation, boundaries, configuration manager, collection, compliancy,software distribution, patch management, etc..
• Active Directory, disaster recovery techniques, authentication, replication, performance, group policy administration, Modifying Objects, Delegation, etc.…
• Creating a best practice approach along with creating White paper documentation.
• Administering the latest and greatest Microsoft and Confidential topologies.
• Utilizing common Networking protocols, Deployment tools, applications, and clients.
• VMware 6.0/vSphere, Microsoft cloud services, AWS, Microsoft Hyper-V 2012, Citrix XEN 6.x, LAN/WAN technology, and VOIP
• Utilizing, PowerShell, VB Scripting, Diskpart, iLO, iDrac, etc.
• Windows Server 2008 R2, 2012 R2, Microsoft Exchange 2007/2013/Office 365, WebSphere MQ, BPM, and Big-IP F5, VMware ESXi 5.1.x, Checkpoint 3.0, Juniper EX3300/4200 switches; T and M series core routers. Cisco Switches 4948, 6500 | Cisco Routers 2900 series, ASA, Cisco USC Servers

Confidential (Elk Grove/Chicago, IL)

System Engineer /Network Architect/ SCCM, Enterprise Active Directory, Microsoft SME

Responsibilities:

• Multiple IT areas (networking, software, data, security, Internet, operations) or architecture and core business functions
• Client Server Computing, Migrations and Deployments Exchange 2013/Office 365, Windows 2012 R2, SQL
• Distributed Processing. Develop Design Specifications. Internet Computing. Development Life Cycle for Software.
• Windows Server 2008 R2, 2012 R2, IIS 7.0, Microsoft Exchange 2007/2013/Office 365, WebSphere MQ, BPM, BGP, OSPF, MPLS, Qos standards, and Big-IP F5, Checkpoint 3.0, Cisco Switches 4948, 6500 | Cisco Routers 2900 series, ASA, Cisco USC Servers
• Support and maintain the Identity and Access Management services (Active Directory, DNS, DHCP, ADFS, SSO)
• Utilizing WMI for managing objects and scripting
• Disaster Recovery tasks for Data Centers by performing and analyzing disaster simulations for the prompt restoration of services, and conduct security audits where required. Designing and implementing disaster recovery processes and business continuity procedures for re-establishing servers, databases, and operating systems in the event of a disruption, both minor and catastrophic
• Octopus Deploy 2.0 / Windows Azure Cloud Service Packaging, AWS, Infrastructure, and an assortment of APIs
• Develop SCCM operational processes and support documentation
• Collaborate with other GIOS and regional solution teams to provide holistic solutions and/or support services
• Utilizing VB Scripting, and PowerShell, HP OpenView, etc.
• Experience in upgrading the ESXi, VCenter Servers from 4.0/4.1/5.0/5.1/5.5/6.0 with clean and in-place upgrade methods involving the configuration of SQL Server 2005/2008/2012
• VMware 6.0/vSphere, Microsoft cloud services, AWS, Microsoft Hyper-V 2012, Citrix XEN 6.x, LAN/WAN technology, and VOIP
• Experience in Physical to Virtual (P2V) and Virtual to Virtual (V2V) conversions by using VMware Converter and Plate spin Power convert.
• Creating host and client VM templates and cloning
• Strong experience with the VMware HA (High Availability), Fault Tolerance, Distributed Resource Scheduler (DRS) and VMware Distributed Power Management (DPM)
• Active Directory backup and disaster recovery techniques, authentication, replication, performance, group policy administration, Delegation, etc.…
• Data Center cut-overs, Installations of new/rebuild existing servers and configure hardware, directories, storage, etc.

Confidential (Chicago)

Systems Engineer/ Network Architect & Technical Mgr. - LAN/WAN, Architect

Responsibilities:

• Discovery and Planning for Pilots
• Gather network documentation including:
• Implementation of Changes at Pilot Locations and Finalize the Planning (Est: 1 week)
• Windows Server 2008 R2, 2012 R2, Microsoft Exchange 2007/2013/Office 365, WebSphere MQ, BPM, and Big-IP F5, VMware ESXi 5.1.x, Checkpoint 3.0, Juniper EX3300/4200 switches; T and M series core routers. Cisco Switches 4948, 6500 | Cisco Routers 2900 series, ASA, Cisco USC Servers
• Anticipated configuration changes for each site, as provided by the customer:

Confidential

System Engineer / Migration and Deployment/Cloud Networking

Responsibilities:

• Supporting multitude platforms and customers with issues concerning server design/architecture, Cut-over/Migrations, Decommissioning.
• Using a plethora of cutting edge technology and admin tools while remaining compliant to the customer’s request: WSUS, SCCM, MOM/SCOM, SCVMM, OSD, MDT, deployment methods (LTI or ZTI with System Center Configuration Manager), CAT System, CAD 8.5/9.0(Cisco Agent Desktop), NetPro, etc.…
• Networking: Switches, Routers, Hubs, Servers, NIC Teaming, Firewalls, HBA, LAN, WAN, TCP/IP, DNS, UDP, Latency, CIFS, NTP IPAM, SNMP, VoIP, QoS, EIGRP, BGP, OSPF, ATM, PPP, MPLS/Cloud Networking.
• Windows 7 migration; Packaging (SCCM, Altiris, NetPro) pxe/script, PowerShell, VB Scripting
• Dynamic Memory enablement
• Change Control, GCAR production, Quality assurance, and conflict management. Managing a variety of system backups and restore tasks. System Management using iDRAC, iLO, RSA, etc.
• Implementing Best Practices /Methodologies for current and future projects
• Virtualization VMware Infrastructure Client/Converter, vSphere. V2V and P2V migrations
• Cisco Call Manager, Unity Administration, and User Options.
• SCCM 2007, multiple deployment mediums, Enterprise Active Directory, and scripting.
• Troubleshoot network issues; Data Center Migrations, Racking and Stacking, Power assessment, KMV installation, cable management, raid configuration and implementation. DNS WINS, DG, IPv4/IPv4 Protocols and Subnet Classes, DFS, DMZ, DHCP, Static, IIS, VLAN and VPN Technologies, Brocade Switches.
• SAN/NAS/SATA/CIM/DAS/STORAGE. Redundancy, failover, power cycling, server, provisioning.
• Stand alone and Domain-based implementations for DFS on Microsoft servers;
• Cisco USC Servers, Cisco Switches 4948, 6500 | Cisco Routers 2951, ASA 55x, Wintel/Windows 2003, 2008, Server 8 Beta, Exchange 2007/10, Office 365, Windows SQL, IIS, Project, SharePoint, etc.…
• Utilizing WMI for scripting and managing objects.

Confidential (Willis Tower /OPC-Elk Grove)

Sr. System and Wintel Engineer

Responsibilities:

• Supporting multiple clients all over the country, remotely and onsite. Overseeing hardware, software, infrastructural, and networking solutions.
• Managing Best Practices, White Paper, and policies for a pending cutover due to result of the Continental and United merger.
• Troubleshoot network issues; Racking and Stacking, Power assessment, KMV installation, cable management, raid configuration and implementation. DNS WINS, DG, IPv4/IPv4 Protocols and Subnet Classes, DFS, DMZ, DHCP, Static, IIS, VLAN and VPN Technologies, Brocade Switches.
• Virtualization VMware Infrastructure Client/Converter, Virtual Center, vSphere | V2V and P2V migrations
• Server design/architecture, Migrations, Decommissioning, Production Aesir Reports, WSUS, HPCA, SCCM 2007/2010, etc.…
• Inventory Crosscheck for SMS and SolarWinds, Server Patching, IBM ServerRaid, DataPower, Websphere
• Administering Microsoft Server /2010 Active Directory/Directory Services/Hyper-V R2 (modifying, dcpromo/demote, policies, privilege, etc.) Group Policies, Batch and VB Scripting, MSP, and MSI.
• Microsoft MOM/SCOM, SCCM, SCVMM, OSD, MDT
• Exchange 2007/2010, Lotus Notes/Domino/Sametime, Marimba, Administration/Migrations, Cluster Management/Head/Compute Node Configuration, BES; Remote and On-Site,
• Networking: Switches, Routers, Hubs, Servers, NIC Teaming, Firewalls, HBA, LAN, WAN, TCP/IP, DNS, UDP, Latency, NTP IPAM, SNMP, VoIP, QoS, EIGRP, BGP, OSPF, ATM, PPP, MPLS.
• SAN/NAS/SATA/CIM/DAS/STORAGE. Redundancy, failover, power cycling, server, provisioning.
• Manage user accounts, permissions, email, anti-virus, anti-spam.
• Change Control, GCAR production, Quality assurance, and conflict management. Managing a variety of system backups and restore tasks. System Management using iDRAC, iLO, RSA, etc.
• Implementing Best Practices /Methodologies for current and future projects.
• Cisco Call Manager, Unity Administration and User Options.
• Windows SharePoint Services, Project, and Technologies.

Confidential (Morton Grove, IL)

Network/ Wintel Engineer Generalist

Responsibilities:

• Administering Microsoft Server /Active Directory/Directory Services (modifying, dcpromo/demote, policies, privilege, etc.) Exchange 2007/2010, Administration/Migrations, Cluster Management/Head/Compute Node Configuration, BES; Remote and On-Site, Remedy, performing cut-overs and various server builds
• Dell Blade Configurations, Chassis Management Controller, Dell iDRAC, Platespin 8X for Dell, Modules.
• Daily Backup Exec Engineer, Iron Mountain distribution, Acronis, Quest Access, Migration tools, and Identity Management.
• Administering Remote Access,, iPass, iNotes, BES, Ace Server, Citrix ICA
• Project Manager and Liaison for the Blackberry deployment/troubleshooting.
• Quality assurance, and conflict management;
• Troubleshoot network issues; Racking and Stacking, Power assessment, KMV installation, cable management, raid configuration and implementation. DNS WINS, DG, IPv4/IPv4 Protocols and Subnet Classes, DFS, DMZ, DHCP, Static, IIS, VLAN and VPN Technologies, Brocade Switches
• Provide leadership and project management for product demos; in addition, instructions and best practice methods for personnel.
• Configuring and maintenance of Juniper network and firewall, Cisco Catalyst 3750 POE, Cisco 2800 Series, Cisco ASA 5500 Beta.
• IBM HTTP Server, BPM, and Big-IP F5
• Team Lead for current updates, testing, hardware, and software.
• Virtualization VMware Infrastructure Client/Converter, vSphere. V2V and P2V migrations.
• Acronis, P2P Data Center Migrations
• Development and configuration of MS Project Server 2007 and SQL Server 2005, HPC Server 2008, WSUS
• Cisco Call Manager, Unity Administration and User Options.
• Windows SharePoint Services, products, and technologies.
• SiteMinder authentication,
• J2EE / WebLogic / WebSphere
• Workstations/server data integrity by evaluating and implementing new sites,
• Managing/Packaging appropriate software and hardware solutions (via) Installshield, Wise Packaging Studio, Altiris, NetMeeting, OSD, Methodology, VNC, and RDP
• Using Telnet, SSH, Rlogin, and other tools used for port communication
• Provides Field users and senior developers with remote desktop technical support
• Provide coordination in the analysis, acquisition, application pushes, and installation of remote hardware and software.
• Interfaces with internal/external customers and vendors to determine system needs.
• Patch management, clustering, security and intrusion detection.
• SAN/NAS/SATA/CIM/DAS/STORAGE
• Troubleshooting, Installs with a variety of configurations, schematics and specs.

Confidential (Schaumburg, IL)

System Administrator/ Lab Manager

Responsibilities:

• Responsible for administrating the Test lab and QA based topologies. Troubleshooting, Installs and maintenance.
• Windows and Linux (all flavors), Unix, Sun, IBM, HP, and MAC
• Microsoft Server 2003 /Active Directory/Directory Services and Exchange 2007 Administration, Cluster Management/Head/Compute Node Configuration, BES; Remote and On-Site
• Manage, maintain and develop multi-departmental test lab equipment, including various work stations, servers, Domino / Lotus Notes 7.x/8.x/Sametime, Symantec Backup Exec, and software.
• Power assessment, Data Ctr. KMV installation, cable management, raid configuration and implementation, and Racking and Stacking. DNS WINS, DG, IPv4/IPv4 Protocols and Subnet Classes, DFS, DMZ, DHCP, Static, IIS, VLAN and VPN Technologies, Switches, etc...
• Interact with Development, Quality Assurance, Program Management, Support and IT personnel in various time-zones, including California, United Kingdom, Japan and India, to ensure proper setup of test lab.
• Provide product demos and instructions to related personnel on newly updated testing hardware/software.
• Produce and maintain documents and instructions of all test lab equipment.
• Handle and resolve all test lab related Help Desk requests.
• Virtualization (VMware, VMware Infrastructure Client, Virtual Center, Akimbi, and Lab Manager)
• Windows SharePoint Services, products, and technologies.
• Siebel 8.0 and handheld applications
• Ensures workstations/server data integrity by evaluating, implementing,
• Managing/Packaging appropriate software and hardware solutions (via) Installshield, Wise Packaging Studio, Flexnet Admin Studio, NetMeeting, VNC, and RDP
• J2EE / WebLogic / WebSphere
• Telnet, SSH, Rlogin, and other tools used for port communication
• Responsible for installing, messaging, configuring, and maintaining operating systems remotely
• Provides Field users and senior developers with remote and desktop technical support
• Provide coordination in the analysis, acquisition, application pushes, and installation of remote hardware and software.
• Interfaces with internal/external customers and vendors to determine system needs.
• Patch management, clustering, security and intrusion detection.
• SAN/NAS/SATA/CIM/DAS/STORAGE
• Working with local and Off-Shore venders, QAs, Engineers, etc.…
• Troubleshooting, installs with a multitude of configurations, images, and diagnostics.

Confidential (Northbrook, IL)

Server Manager/Software Distribution/Notes Admin

Responsibilities:

• Provide coordination in the analysis, acquisition, application pushes, and installation of remote hardware and software. Interfaces with internal/external customers and vendors to determine system needs.
• Radia and SMS Software deployment, package creation, Microsoft 2007, entitlement, and modification.
• Installation Express, SharePoint products and technologies
• Veritas Netbackup Administration; Device and Media Management
• Project planning, implementation and management
• System administration of Domino servers/Lotus Notes, Sametime, Quickplace, desktops, troubleshooting, etc.…
• EMC Clarion CX500 SAN Clustering, Brocade switches, redundancy, failover, power cycling, server, provisioning.
• Monitoring/modifying Veritas backup jobs and procedures
• Racking and Stacking, Power assessment, KMV installation. Server builds upgrades and migrations. (Physical and Virtual), Creating and Migrating LUNs, Domino, iSeries, VMware ESX virtual servers 3X, Citrix Presentation Server, and SAN administration.
• Virtual Center 2.0.1 and VMware Virtual Infrastructure Client 2X
• Peregrine Service Center
• Managing appropriate software applications, configuration, patches, updates, and solutions (via) DameWare, Terminal Services/RDP, etc.
• Responsible for installing, messaging, configuring, and maintaining operating systems remotely
• Lotus Notes/Domino 6.5 & 7.02 Administration
• Patch management, clustering, security and intrusion detection.
• SAN/NAS/SATA/CIM/DAS/STORAGE
• Microsoft Server 2003 /Active Directory/Directory Services and Exchange 2007 Administration, Messaging, Queuing, filtering /Messaging Server 6.3 and 64 - bit edition installer for migration; Remote and On-Site,
• Development and configuration of MS Project Server 2003 and SQL Server 2005
• Utilizing Remedy for trouble ticket administering, resolutions and fixes
• Ensure workstations/server data integrity by evaluating and implementation
• Managing appropriate software and hardware solutions (via) LANDesk, NetMeeting, and RDP
• Overseeing and interacting with Helpdesk, 2nd and 3rd level support, delegating technical procedures, fixes, and patches

Confidential (Chicago, IL)

Systems/Network Administration

Responsibilities:

• Microsoft Shop 2000 and 2003 Platform. System Administration
• Facilitating resolutions and problem solving tactics for the helpdesk.
• Building DHCP Servers and creating VLAN Scopes
• Administering Remote Access, VPN, iPass, iNotes, BES, Ace Server, Citrix ICA
• Managing, assigning, and resolving Remedy trouble tickets
• Building XP images for deployment and implementation
• Administering and Supporting 4 locations (Servers, Windows XP Desktops and Laptops)
• Wise Application management and deployment support with Wise Package Studio.
• PDA Administration; Blackberry Devices, Treo 650, Palm, non-standard handhelds, etc.…
• Cable Maintenance
• Ensures workstations/server data integrity by evaluating, implementing,
• Managing appropriate software and hardware solutions (via) LANDesk and Remote Desktop
• Responsible for installing, messaging, configuring, and maintaining operating systems remotely
• Lotus Notes/Domino 6.5 Administration, scripting, Sametime
• Handling multiple hotline calls from partners while resolving the issues as a 3rd level specialist.
• Customer relations
• Systems Administrator - Microsoft Advance Server 2003 platform. Lotus Notes Administrator /Blackberry Enterprise Server - BES / BB957, 6750, 7750, Web Client Access, Desktop Manager Enterprise Messaging, Meta-message and all state of art competitive-software applications.
• Project Manager and Liaison for the Blackberry deployment/troubleshooting.
• Server clustering, backups, Lotus Notes R5 and 6.0.3 administration, Enterprise Messaging, Lotus Script/Development, third level troubleshooting for XP desktops, and various techs

Confidential (Chicago, IL)

Senior Support Engineer/ LAN/WAN/Desktop/Exchange Administrator

Responsibilities:

• Administer IT issues on the NT and Advance Server 2000 Platforms. Over 150 users.
• Liaison and Technical Lead for Windows 2000 and XP. Supervise desktop testing and rollouts, in addition for applications, users, and . WYSE Services; Deployment, Software, and Maintenance
• Managed, performed, and collaborated server builds: Advanced Server 2000, Exchange 5.5 and 2000 mail servers, UNIX, SANS, VOIP, print servers, Citrix Metaframe, firewalls, SMS, VPN, monitor apps and logs, inventory, restores, disaster recovery agenda, caching, replication, catalog, and run jobs on the ADIC (Fast Store 22) external backup unit; Backup Exec. (Veritas 8.5), Arc Serve, Compaq Proliant 800, 5000, and 8000 Servers.
• Troubleshoot T1 configurations using sniffers, 2000 terminal server, trace routes and ping tests procedures. Patch and punch down cables in the server room.
• Support and utilize various apps and topologies:

Confidential (Itasca, IL)

LAN Administrator / Desktop Specialist

Responsibilities:

• Administering and supporting of Network (Novell 5.0 and NT 4.0 platform), desktops (Win95, 98, NT, 2000), and end-user dilemmas.
• Supporting onsite and remote users with, NDPS, PPP, RAS, and PC Anywhere.
• Producing and ghosting images, using Symantec
• Tweaking and troubleshooting configurations to enable them for better network connectivity and operation.
• Configuring the proxy server, Fast Ethernet, TCP/IP, IPX, AS400, UNIX, DHCP, working with firewall, and setting up Internet / Intranet for power users and regular users.
• Supporting Exchange server, Essbase, TM1, Frame relay, modifying and creating rights, handling trouble tickets, Backup Exec and Arc Serve, NAL Zen Works, NetMgt, Sniffers, and FTP servers, IBM, Panasonic, Toshiba, and Compaq machines.
• Maintaining a good relationship with end users, IT Staff, and management.

Confidential (Chicago, IL)

LAN/WAN Team Lead for User Support, Helpdesk

Responsibilities:

• Supported over 500 users
• Administering conversions, rollouts, and Managing QA performance.
• Token Ring conversion to Ethernet
• Heavily involved in troubleshooting, and a multitude of configurations, diagnostics, laptops and desktops, etc.
• Installation, hardware, batch files, login scripts, password resets, trouble-shooting procedures and online-remote solutions.
• Upgrading Domino - Lotus Notes Administration
• Built Novell Servers, set up mail accounts, and implementation
• Configured printers & setup backup systems.
• Supporting Windows 95, NT, UNIX, Rumba and AS400, SMS (end to end networks, server, desktop, client, and peripheral devices) in a mixed Novell 3/4x (Ethernet and Token) and NT 4.0 environment