SUMMARY:

• Desktop Engineer / Project Leader / Senior Network or Desktop Analyst
• Talented IT professional with 20 years’ experience and extensive expertise in successful software deployment and system architecture activities including analysis, development and troubleshooting for leading global organizations. Consistently contribute to improved productivity, cost effectiveness, operational enhancement, service quality and usability by performing technical needs assessment, identifying areas of improvement and devising innovative solutions to resolve problems. Expert communicator and planner with ability to easily assume leadership during times of uncertainty and change; well - versed on technology initiatives and how they impact business operations. Offer meticulous attention to detail, capacity to absorb complex information, creatively solve problems and master new technologies. Respected for natural technical knowledge, exceptional work ethic, non-stop dependability and the ability to implement the right technology solutions for business needs.

TECHNICAL SKILLS:

Technical Software: SMS, SCCM, Active Directory, Group Policy, VMware, Exchange

Hardware: Lenovo, HP, IBM Desktops Server and Laptops, Cisco Routers and Switches

Programming: Wise Script Editor, VB Script, C++, PowerShell

Operating Systems: Windows 2000, XP, 7 Server 2004 and 2008; MAC OS 10.XTools Wise Package Studio, Flexera AdminStudio, InstallShield

Technical: Applications Development Back - office Systems Client Server Architecture Hardware Configuration Disaster Recovery Project Development / Lifecycle Software Configuration / Development Documentation Development / Global Systems Support Operations Improvement IT Infrastructure DevelopmentNetwork System Support

PROFESSIONAL EXPERIENCE:

Confidential - Parsippany, NJ

Senior Desktop Engineer

Responsibilities:

• Served as key point of contact for both team and outside consultants to ensure on-time or early delivery of major project implementations including MS Outlook 2010, Imprivata Sign-On, IBM Client Access for Windows, MS Office Suite 2003 and 2010, Adobe Reader 9.4 and migration of Windows 95 to Windows XP.
• Rectified issue during installation of Imprivata by performing extensive testing before resolving issue utilizing VB script then enabled successful implementation.
• Managed testing of all existing applications to ensure that no compatible issues would occur during upgrade or migration.
• Maintained high level of professionalism and dedication to completion of Imprivata project despite numerous challenges.
• Credited with helping guide success of major Madison Avenue relocation involving numerous departments including Finance, Merchandising, Audit and several Members of IT from several buildings into one; ensured all users had full connectivity and working operations within new space. Received for work on project.
• Umberto D’Agnese, Page Two
• Managed upgrades of IBM Client Access, Adobe Reader, Kana, Business Objects and all supporting components. Implemented Production Management Application (PMA) for use by IT Developers Group to effectively test their in-house software.
• Drove significant cost savings by avoiding use of third-party consultants to install software in any of the stores by personally automating all applications.
• Boosted productivity by mentoring and serving as leader to colleagues and encouraging cross- sessions to share strongest knowledge of IT skills with others to maximize learning in different areas.
• Played pivotal role in readying new stores (both domestic and international) with IT capabilities by leading numerous technology activities including placing all computers, printers, ticket printers onto IT rack and ensuring successful Windows migration.
• Formally recognized via numerous monthly s for deploying software on time and going above and Confidential expectations for work on the following projects: Time Management Clock (VLM), Imprivata Single SignOn, Business Objects upgrade, Equity Edge and IBM Client Access upgrade.
• Ensured consistency of service pack levels while eliminating vulnerability threats throughout the organization by meticulously maintaining software licenses and operating system levels were all at the highest levels while making sure that users were licensed to have an application.
• Impacted purchasing decision making with respect to reducing number of annual computer purchases by completing VMware course to better understanding increasing level of virtual environment.
• Instrumental in developing deployment process for Imprivata and Single-Sign ON projects by researching, documenting and distributing information and deployment methods to related users in and outside the group.

Confidential - Edison, NJ

Software and Network Analyst

Responsibilities:

• Provided extensive input into development of Windows 95 image for company to enable seamless migration of computers to Windows 95 operating system.
• Key participant in reading client for migration from Novell 3.12 to Novell 4.1.
• Improved overall productivity for Thompson by providing key input on equipment operations and upgrading numerous computers, printers and servers.