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Software Support Engineer Resume

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Sunnyvale, CA

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WORK EXPERIENCE:

Confidential, Sunnyvale, CA

Software Support Engineer

  • Performed Systems Administration tasks on Linux ( FreeBSD/RedHat Servers). Responsible for installation, deployment and maintenance of Linux Servers. Duties involved configuring, maintenance and daily troubleshooting of Linux servers behind the farm.
  • Managed NetApp filers ( FAS3XXX/FAS6XXX) - as a backend storage system.
  • Capacity Planning- Worked with the users and estimated the storage space requirements for the upcoming deployments. Worked with the storage administrators and planned filer distribution in terms of capacity usage and requirements ( qtree/vol usage). Presented the above plans to company executive review boards.
  • Coordinated with storage, network and data center operations to install the farms and roll them into production.
  • Worked with developers to enhance the software making it user friendly and easier to administer.
  • Responsible for 24/7 production operations- Regularly audited filer configurations, security, backups and performance to ensure seamless functionality of the system.
  • Troubleshoot data availability and performance issues for users of this storage system.
  • Documentation- Wrote documentation and materials to bring other members of the team up to pace.

Confidential, Santa Clara, CA

Linux/Unix Systems Administrator

  • Administering Network Appliance File servers: Installation/configuration of NetApp Filers (FAS980/FAS960/R200), day to day monitoring and troubleshooting, writing scripts to automate daily maintenance tasks. Experience with DFM, cricket, and other home grown tools to monitor Netapps. Knowledge of other advanced NetApp features like snapvault, snapshot and snapmirror. Develop PERL scripts to automate daily administrative tasks.
  • Managed Veritas Netbackup: Responsible for managing backup and recovery operations while utilizing Veritas Netbackup Software and Quantum Tape Libraries. Configured and integrated NetApp FAS9xx and NearStore R200 with Veritas Netbackup.
  • Managed RHEL/SLES based compute/blade servers: Responsible for installation, configuration and maintenance of several thousand compute/blade servers which include HP(rx4640, N4000), IBM (x360, x3950, x460, x335). Coordinate with various vendors to troubleshoot issues with the system hardware/software.
  • Daily ticket handling: Provide Level-2 support in a high pressure, time constraint environment which requires extensive customer interaction and support through email, phone, Remedy-Action Request System and other Confidential -home grown ticket tracking systems. Developed several shell scripts to automate day to day tasks.
  • Designed and launched the department website using Microsoft Sharepoint Web portal. The site functions as a place holder for group activities, wiki documents, downtime planning etc.
  • Authoring White Papers: Authored and presented technical white papers in the areas of storage, compute server configuration and deployment. Wrote and presented white papers to qualify new hardware into the environment, which involved extensive testing and coordinating with customers/vendors. Also, worked with various vendors and developed proposals to qualify new technologies in the environment. Wrote papers to qualify any changes made to the production environment through change management process.
  • Documentation: Write documentation and materials to bring other members of the team up to pace.
  • 24X7 Support: Provide on-call support (rotation) to maintain environment stability. Also responsible for coordinating with customers and hosting various environment downtimes after-hours.
  • Project Management: Managing several projects in the areas of storage and compute server technology. Part of the team to qualify a new storage technology for the customer groups. Managing a long-term project to End-Of-Life the current file-servers and switch to the newly qualified technology.

SKILL:

Languages: C, Java, UNIX shell scripting ( csh, ksh, awk), Perl

Operating Systems: Linux (RHEL, SLES), FreeBSD, Solaris, HPUX, Windows 2000/XP

Software Tools: Excel, HTML, Microsoft Frontpage

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