SUMMARY:

• Over 14 years of experience in financial services industry, with 10 years of Windows System Administrator, System support / Application Packaging using WISE and Installshield/ Desktop Engineer / APP - v / Release management and build engineer, Infrastructure Engineer, SCCM Admin / Configuration Manager /softgrid sequencing, system support, package and policy deployments, execution, monitoring with ability to support multiple tasks.
• Excellent knowledge on enterprise software development lifecycle process including analysis, design, automation, coding, system testing, problem resolution, AD infrastructure, Network design and planning.
• Coordinating multiple software releases, from multiple sources internally and externally, across multiple environments in a dynamic program landscape
• Managed offshore teams and involved in recruiting new team members at onsite.
• Extensive experience with Windows OS’s (NT 3.5/4.0/2000/ XP/2003/2008/Vista)
• Sound knowledge on with OS automation/installs/upgrades, Sysprep, unattended, WinPE and application install automation.
• Experience with Application Virtualization and sequencing tasks
• Excellent knowledge on Enterprise Desktop Image creation and deployment experience
• Primary Bridges IT technical support for desktop and server management.
• Excellent knowledge on System Center Configuration Manager (SCCM).
• Great experience on Microsoft Deployment Toolkit (MDT).
• Experience with Microsoft Active Directory Group Policy Objects.
• Experience in engineering Large Scale Deployment/Migrations of Office 2010/2013
• Experience in Windows 8.1, Bit9 parity, Bit Locker, App Locker, Office 365, AD and GPOs.
• Ability to install new OS\features and patches.
• Extensive knowledge on administration/support of a large scale Windows environment. Windows XP, 2003, 7 2008 and 8.1
• Migrations / deployments expertise
• Microsoft Server Operating Systems up to 2012 R2
• Extensive experience with infrastructure technologies
• Extensive knowledge on Office 365, Microsoft Azure cloud, DevOps, Docker and Nano Server.
• Excellent knowledge on Microsoft infrastructure services to include, Active Directory, GPO Management, DHCP, DNS and WINS
• Sound experience in automating and deploying applications like Bloomberg, Thompson Reuters. Java, Oracle, Microsoft, etc.
• Deep knowledge of Windows Server OS and related components
• Great experience on Windows 2008, Windows 2012, Exchange 2010, Common Microsoft Services, and Microsoft Back Office servers.
• Windows Desktop, Network, systems installations and configuration
• Experience in engineering Large Scale Deployment/Migrations of Office 2010/2013
• Microsoft SharePoint 2010
• Experience with the Microsoft System Center family (CM, VMM, Orchestrator, etc.) as well as Microsoft Azure Pack
• Strong TFS Admin skills with experience verifying TFS install, User set up, policies, etc
• Familiarity with Desktop Virtualization Technologies from VMWare, Citrix and Microsoft
• Expertise with scripting and automation tools such as Orchestrator/SMA, PowerShell, etc
• Experience with desktop deployment, management and software distribution, and thin client computing
• Extensive experience with virtualization technologies (Hyper-V, VMWare ESX, etc.)
• VMWare:
• Server/Application Consolidation hosts for Virtual Servers. VMware automation and scripting. Creating/Designing “Golden Images” for VMware Virtual servers (Unattended, Sysprep, VB). Designing VMware infrastructure for IT projects based on backend VMware virtual servers. Upgrading ESX 2.x infrastructure to 3.0., VMWare 5.x, vSphere 5.x, and ESXi/ESX troubleshooting.
• Programming:
• VB Scripting, scripting/packaging applications/ powershell (over 5000 completed) using MSIs, WISE Package Studio (all versions), Installer 8.0/9.0, WISE Windows Installer 2/3/4/5, Adminstudio 2013, Installshield

PROFESSIONAL EXPERIENCE:

Confidential \ Confidential, NJ

Senior System Application analyst \ Release Manager

Job Responsibilities:

• Extensively working on Windows Desktop and Server builds and are responsible for all aspects of the design, configuration and integration of the Windows Desktops \ server and application specification into the firm in a wealth management environment.
• Extensively working on SCCM admin and SCOM.
• Extensively working as SCCM administrator and engineer as well.
• More experience in handling 4000 plus users for every quarter release.
• Desktop and server administration and deployment.
• Configure and develop build servers.
• Working closely with Citrix, TI, MQ, Linux and client configuration team to deploy as per the requirement.
• Release management activity for every biweekly releases.
• Performed and managed engineering tasks every day morning and integrated the applications too for pipeline and SE environments
• Manage and document IT asset management, application portfolio management, license management.
• Extensively working as core engineer stating from, code drop, packaging, testing, UCT, CIT, QA to PROD levels.
• Responding to user queries and batch or other systems issues
• Proactively notifying the business and owning resolution of any issues with risk delivery
• Interacting with other IT teams, including support teams for other systems and infrastructure functions
• Reviewing, planning and executing change for both BAU change, such as batch modifications, and as a part of the project release cycle.
• Service Management processes such as incident, change, problem and capacity management - to ITIL standards
• Extensively working on web services applications.
• Extensively working in infrastructure hardware and software used in various applications and OpenStack based private Cloud.
• Develop automation tools for server, network, and storage infrastructure.
• Develop and maintain documentation,, and SLAs for managed infrastructure.
• Working extensively Tivoli file system and Team Foundation Server.
• Extensively working on defined process to perform quality analysis on pre-production windows servers.
• Extensively working on Virtual server and desktop management
• Software update management
• Identifying and implementing process improvements for both cost efficiency and operational stability.
• Security & Patch Management and Compliance, and experience with Enterprise Antivirus solutions and implementation.
• Working on troubleshooting the application pre and post production.
• Manage application portfolio and software versions that include planning, updates, patches, security updates and other environment changes for desktops and servers.
• Perform daily monitoring and reporting of server resources use through log aggregation.
• Maintaining and handling the request in Software Configuration Management (SCM)
• Involved into investigate and troubleshoot root causes for the vendor applications.
• In charge of Operating system build and deployment
• Working on Virtual server and workstation health and monitoring
• Creating policy using Enterprise Management console
• Manage SCOM, SCCM extensively, to support automation for vendor and in-house applications.
• Extensively working on Compliance and settings management and System inventory
• Install, secure, maintain, troubleshoot, administer and upgrade Microsoft Windows Server operating systems with all required server roles on assigned servers.
• Install, secure, maintain, troubleshoot, administer, manage users and upgrade other enterprise applications and systems as assigned.
• Creating custom workflows, user administration including integration with existing LDAP authentication, Integration with Subversion, Front end usage, Experience with Enterprise level Rollout
• Documenting all server and desktop related hardware and software assets.
• Provide advanced troubleshooting for complex issues that appear to be related to the client operating system and the applications that are included in the standard client image.
• Responsible for maintenance and development of Group Policies (GPO).
• Participate in solution architecture support for projects and initiatives which integrate with the Windows client infrastructure.
• Continual process improvement in Windows client environment.
• Responsible for the definition, development, maintenance, support and documentation of Windows client image.
• Experience with SCOM server monitoring tools including alerts and reporting.
• Responsible for resolving help desk tickets as assigned
• Extensively working on Wise package studio, Softgrid \ Appv-V, VMware, DSM, SMS, Dameware, Imaging and Deployment
• Working on Confidential compare and Nagios, RRDtool and Munin tools for monitoring.
• Responsible for the definition, development, maintenance and documentation of the client deployment process.
• Extensively working on Powershell scripting and VB scripting.
• Participate in the development of policies, standards, procedures and processes for the reliable and secure operation of Windows client environment.
• Participate in the development of technical standards related to the secure, reliable implementation of new technologies within Windows client environment.
• Participate in the research of emerging Windows client based technologies and assess business value of implementation at Client.
• Working extensively on Tivoli in handling the package for different environment
• Adding the msi and non msi package in Unicenter CA
• Extensively working as build engineer and automation engineer.
• Participating in management of production incidents, through to post mortem and remediation activity if required.
• Maintenance of service management data including application configuration and hardware relationships.
• Extensively working on WSI, batch scripts and VB scripts
• Creating MSI package for different groups and different vendors
• Creating different desktop and server build with respect to the vendor requirement
• Completing the package within the given SLA.
• Coordinating with vendor to provide successful package and deployment
• Involved in migrating the existing application to Windows 7 environment.
• Qualifying the applications to Windows XP, Windows 7, Windows 8, Citrix Platforms & Windows TS.
• Re-Packaging the hardware driver applications, vendor applications and Business Applications as per BOA Standards.
• Performing Windows 7 compatibility check and certifying applications.
• Creating Shims using Microsoft Compatibility Tool v5.6 to supporting Windows 7 platform.
• Working on AutoIT tool
• Actively working on Active Directory Group Policy design, implementation, and maintenance.
• Creating Microsoft App-V applications and certifying applications to XP and Windows 7.
• Performing Custom Actions using VBScripts i.e. INI File update, ORA file update, etc.
• Provided technical support and solutions for problems faced in packages for the team members.
• Performing Integration testing for the application on Windows XP SP3 and Windows 7.
• Working with Developer\User to sign-off the application (Dev.\Functional cert.).
• Creating Procedure and Template using CA (procedure & template model) for deploying set of application to Development\QA\production environments for different business.
• Products integration / Support for internal and externally-developed products for Desktop systems for Wealth Management systems for 40,000+ financial advisors.
• Maintain and Troubleshoot Desktop-related GPOs.
• Managing the application installation\un-installation, reboot, etc. on procedure using WinEmc console.
• Providing my support to get all joining formalities for new members.
• Provided process & environment Technical for new members.
• Manage building Wealth Management /ML desktops and deploying the stack using CA tool.
• Working extensively on release management and engineering related issues.
• Experience in handling IBM WebSphere automation \ installation \ configuration.

Confidential, NY

System Administrator \ Application Engineer

Job Responsibilities:

• Creating package using Install shield 12.0
• Packaging for various clients like, Morgan Stanley, UBS Bank, North Bergen barman, Deutsche bank, Confidential, etc.
• Creating MSI packaging as per the user requirement.
• Migrating/repackaging server-specific applications
• Extensive VBS, Winbatch, WISE and MSI scripting
• Creating/maintaining custom VBS wrappers
• Testing in user environment as per the process requirement.
• Extensively working on VB Scripting and Batch scripting.
• Application packages for mixed Environments
• Extensively working on Windows Registry settings.
• Deployments using System Center Configuration Manager 2007
• Extensive knowledge on PVCS
• Sound knowledge on Software Configuration Management.

Confidential, NJ

System Administrator / Quality tester

Job Responsibilities:

• Testing the applications in Windows 7 - platform / XP for admin and non admin users
• Testing in both laptop and desktop for all applications.
• Creating MSI packaging for XP and Windows 7/ XP operating systems.
• Migrating/repackaging server-specific applications
• Development & Repackaging of Application packages into MSI
• Windows 7 and XP Integration testing and system testing
• Creating images as per the user requirement and testing as per user environment
• Extensive knowledge on SMS, SCCM and CA Unicenter
• Excellent knowledge on VBS, Winbatch, WISE and MSI scripting
• Creating/maintaining custom VBS wrappers
• Trouble shooting of enterprise package deployments & imaging/tasks within DSM and SMS
• Sound knowledge on creating package to run successfully on APP-V environment.
• Extensively working on Wise package studio, Softgrid, VMware, DSM, SMS, Dameware, Imaging and Deployment

Confidential, NY and FL

Application packaging developer

Job Responsibilities:

• Creating MSI packages for workstation/server - using WISE Package Studio 7.0
• Managing deployments to end points with DSM 11.x Infrastructure
• Migrating/repackaging server-specific applications
• Development & Repackaging of Application packages into MSI
• Sequencing applications for Softgrid 4.x/ Microsoft Application Virtualization
• Extensive VBS, Winbatch, WISE and MSI scripting
• Creating/maintaining custom VBS wrappers
• Trouble shooting of enterprise package deployments & imaging/tasks within DSM
• Application Sequencing & virtualization
• Created package for Thomson One, Reuters, Big Fix, Microsoft, Oracle and Java.
• Creating/maintaining custom tools written with Winbatch as per user requirement.
• Creation of customized packages using the vendor customization tools
• Management of hot fixes and patches
• Creation of response files and wrapper scripts
• Deploying different Images with respect to group requirements
• Trouble shooting windows Installer packages
• Application packages for mixed Environments (Citrix,NT,XP,2003)
• Staging and deploying packages and Package Promotions in CA Unicenter MPE, SMS
• Creating and maintaining VMWare environment
• Scripting applications for XP/Vista/MS Server 2003 environments.
• Sequencing and publishing to Softgrid server.
• Managing the application virtualization.
• Extensive knowledge on Install Shield.
• Extensively working on SMS/SCCM administration including Microsoft patching and software deployments
• Sound knowledge on deploying XP and VISTA images.
• Testing the policy and deploying it to the servers and client pc’s
• Maintaining the support team in India and UK for package creation using wise package studio
• Providing technical support to the Client.
• Extensively working on Wise package studio, Softgrid, VMWare and DSM
• Coordination with vendors for patches and solutions to technical problems
• Extensively working on Windows, XP, Vista, Windows 7
• Actively participating in knowledge sharing sessions and creating technical documentation for future use.
• Providing emergency support (24/7) for critical deployments and package issues.

Confidential

System specialist

• Extensively worked on Lotus notes and CMIS WEB tools.
• In-charge of supporting around two thousand users with respect to all hardware and software issues.
• Worked extensively on Compaq, HP and Dell desktops and laptops.
• Creating and maintaining VMWare environment
• Configuring Lotus Notes and fixing the Notes related issues
• Team led for the desktop support professionals
• Microsoft patches update
• Installation, configuration and maintenance of Hardware and Software
• Installing and Configuring Windows XP / 2000 Professional and Linux
• Extensively worked on operating systems like XP, Windows, Linux,
• Installing and supporting licensed and permitted software
• Installing and configuring OS and applications for Laptops
• Ensured that desktops are secured both physically and internally before deploying it to the user
• Handling CMIS WEB tool for tracking the tickets
• Troubleshooting Network related issues
• Maintaining user accounts in Active Directory domain and providing Administrative access
• Installing and Configuring Network Printer

Confidential, Confidential, Confidential, Confidential

Technical Support Engineer

• Providing Global Data Center Service desk service for Confidential
• The entire L1 problem and some of the L2 problems which come under the purview of Satyam will be taken care.
• Used the tools like Supply WEB (Go-Global UX), SAP R/3, Peoplesoft, Trans4m, & Action Remedy Systems
• Extensively working on Windows 2000, XP, and HP UNIX operating systems.
• Worked on IBM Uni-Data database.
• First line Functional and Technical support for SAP and PeopleSoft (Technical and Application support)
• Answer phone calls and route to appropriate group
• Resolve end user software, hardware and network technical issues, when appropriate
• Second Level Technical support for SupplyWeb and Hitachi PeopleSoft
• Record and track issues logged into the problem management system which is currently Helpdesk 2.0 issued by Peregrine Remedy Solutions
• Read and respond to e-mails by resolving issue or routing to appropriate group
• Listen to voice mail messages and resolve issue or route to appropriate group
• Communicate to Supervisor on high-impact problems and Other duties as signed by Supervisor or GDC Director
• Issue broadcast message to entire user community, when necessary
• Provide Reporting tasks ( SLA Reporting)
• Expedite issues to Management, if necessary

Confidential - U.S

Help desk Engineer.

• Troubleshooting the Hardware and Software Installation and to fix up the issue, DNS, DHCP server maintenance.
• Assigning NTFS permissions, Managing the users and computers,
• Handling all kinds of Network Problems also responsible for daily backup.
• Installation, configuration and maintenance of Hardware and Software.
• Installing and Configuring all HP Products
• Maintaining Average handling time.
• Supporting HP Desktop systems
• Avoiding fatal errors.
• Installing and Configuring Windows NT/2000 Server.
• Installing and Configuring Domain Naming Server and ADS
• Trouble Shoot all kind of Network Problems
• Installing and Configuring Network Printer.
• Policy Settings, Assigning the NTFS permission

Confidential

System Administrator

• Implementation, Configuration, and Troubleshooting of Standard & Enterprise Network Systems Using Windows 2000 and Windows NT 4.0 Server, LAN & WAN TCP/IP based Application network.
• Performing Hardware, Network Security, Antiviral Management and Software installations, configuration, troubleshooting of assigned Servers and Network Systems.
• Installing and Configuring Windows 2000 Server Operating Systems.
• Managing Users, User Permissions and Creating folders for the users
• Managing Backup and Recovery.
• Providing the Internet access to the users.
• Creating users and maintaining passwords.
• Day to day administration and maintenance of LAN connectivity.
• Implementation, Configuration, and Troubleshooting of Systems Using Windows 2000 Professional and Linux operating systems.
• Performing Hardware, Antiviral Management and Software installations, configuration.
• Managing network printers
• Installing and Configuring Windows 9x, ME, 2000 Professional, Linux operating systems.