PROFESSIONAL EXPERIENCE:

Confidential, Greenwood Village Colorado

IT Systems Engineer/Administrator

Responsibilities:

• Provide network support for multiple locations. Cisco routers, Track - it ticketing system, Veritas Back-up Exec, Net Vault back-up systems. Manage co-location servers and devices as well as Virtual server environments.
• Windows NT Server, Windows 2000 Server, and Windows 2003 Standard Server. Support voicemail and PBX systems. Administer HP blade systems as well as HP MSA 1000 (SAN) and fiber switches and cabling. Disaster recovery solutions. Manage all switches and VLANS. Install and configure client software for ADP, custom applications such as BOSS, SMS, and Point of Sale software. Manage UPS.

Confidential, Denver Colorado

IT Systems Engineer

Responsibilities:

• Provide support for all systems within the environment. Systems include Sun, Linux Red Hat, Unix, Suse 8.0, Windows 2000 Professional, and XP, as well as Windows Server 2003, Windows 2000 Server, and Windows NT. Design and build server room environment including all cabling, power, cooling, and infrastructure. Implement Confidential s VOIP. Manage APC UPS. Manage backups, and all server upgrades and maintenance.
• Build and maintain Cisco Call Manager express for VOIP phone solution and Unity express as well as all Cisco routers and managed switches. Maintain Exchange Server 2003 and Microsoft office 2003 suites from servers to desktops. Firebox and Cisco firewall. Remote support to other locations within the company as needed. Employment of an MPLS solution for International sites.

Compri Consulting, Denver Colorado

Contractor/ Desktop Engineer

Responsibilities:

• Located at Janus Capitol in Cherry Creek, Tier two support for all desktops and laptops. Deploy Symantec Ghost images as necessary. HP 4100 and 4200 desktops and Nc410 through Nc6000 Laptops.
• Troubleshoot applications including Business Objects, Oracle, Office XP, and 2003. Other software includes Hummingbird Exceed, Peregrine ticketing system, IE, and Microsoft applications including Visio and Project. Configure and troubleshoot TCP/IP, Intranet and Internet, as well as all connectivity issues from the switch to the desktop. Setup and troubleshoot Blackberry wireless.

Confidential, Denver, Colorado

Contractor/Tier II Support

Responsibilities:

• Imaging HP desktops, SCSI drives, as well as Compaq and HP laptops. Tier 1 and tier II support for all computer issues. Working with AIM, OVSD ticketing and tracking software, Office 2000, Outlook, Callisto, and custom applications including Oracle client. Patching of desktops, repair and replacement of any and all hardware, including peripherals.

InfoVision21, Denver, Colorado

Contractor/Desktop Technician

Responsibilities:

• Working at Qwest in Denver, Upgrading computers to current Windows XP image as needed and deployed Compaq N610c, IBM ThinkPad, as well as HP laptops. Upgrade systems to Microsoft Windows XP operating system.
• Troubleshooting of Windows 95, 98, and 2000 Professional systems. Remove and replace hardware as needed, as well as all hardware troubleshooting. Install software and configure for use on network. Working with Remedy action System software, as well as, Lotus Notes, Netscape, Outlook, Office 97, 2000, XP. Rumba, Citrix client, IE 5.5 and 6.0, Visio, Project.

Confidential, Bothell Washington

Contractor/desktop deployment

Responsibilities:

• Setup and deployed new Dell desktops and laptops and the Windows XP operating system fro system wide upgrades. Lead a team of 5 individuals, and completed the project days ahead of schedule. We were responsible for the handling all troubleshooting, customer relations, and technical questions arising from the deployment.

Confidential, Bellevue, Washington

Contractor/Client Services Desktop support

Responsibilities:

• Coordinated projects for the client services department in Berlex. Ordered both capitol and non-capitol equipment, and stocking for the IT department. Excellent communication skills, troubleshooting end users application and system issues remotely and escalated when needed. Visited desk side as appropriate for tier II support issues. Worked with Windows NT, Microsoft Office 97, 2000. Remedy advanced response system, Lotus Notes, Intranet, an internet issues.

Confidential, Beaverton, Oregon

Contractor/Desktop support

Responsibilities:

• Job duties included saving images for all desktops in Immunex/Amgen merger utilizing Symantec ghost software, and NAS servers. Windows 2000 Pro to Windows XP Professional migration. Applications include Lotus Notes, SAP, Maximo, and Oracle.

Confidential, Tacoma, Washington

Network Administrator

Responsibilities:

• Worked with and configured and maintained Microsoft Access databases, Centura SQL engine and EZCAP software databases. Norton Anti Virus Corporate, Starr Tracking software, Microsoft Exchange Server, Windows NT Server, and fax Maker, as well as Microsoft Office XP, and Office 97. Responsible for saving the company thousands of dollars for equipment purchases and software. (Windows NT, 95, 98, 2000).

Confidential, Redmond, Washington

Network Consultant

Responsibilities:

• Working as a consultant and network troubleshooter. My contract was purchased by Confidential . Duties are included with Northwest Physicians.