TECHNICAL SKILLS:

SKILLS: Windows OS systems x95 thru 10 10 yearsExpert MS Office Suites x95 thru 201610 yearsExpert Active Directory3 yearsIntermediate Exchange server3 yearsIntermediate Hardware support10 yearsExpert Network troubleshooting10 yearsExpert Firewalls3 yearsIntermediate Management5 yearsExpert VMware1 yearIntermediate CICS3 yearsIntermediate Server experience1 yearIntermediate Network experience 2008, 10, 121 yearIntermediate Windows OS installs x95 - 20165 yearsExpert Client facing Desktop support10 yearsExpert SME (Subject matter expert)2 yearsintermediate Telephone systems (Avaya)2 yearsintermediate Special courses: Secret clearance with the Air Force 0 C5 Security Clearance with Confidential PIV clearance with the VA (EXP 8/2014 Abuse & Neglect, CPR, First Aid, Med Admin, MANDT)

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

IT System Administrator

Responsibilities:

• Engineering of SA-related solutions for various project and operational needs.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Functions as the liaison between customer and issue reporting, trouble shooting for first tier resolution, first step contact for customer issue reporting and maintenance problem progression to completion of tracking
• Provide remote installation support and application. Connect laptops/desktops to network drives and printers; perform Spyware and Virus scans, Configuration of internal workstations, other project duties as assigned. Assist with migration and maintenance of Network server environment, 2003, 2008, and 2012.

Confidential, Norwood, MA

Operations Engineer

Responsibilities:

• Resolve most tickets without escalation following established procedures, including complex tickets escalated from L1. Configure and troubleshoot Linux OS-related issues.
• Own processes or help to develop them.
• Act as a lead for core efforts such as repairs and projects using established procedures. Contribute to documentation.
• Mentor and train team members.
• Takes on-call rotations.
• Worked extensively on data center server and networking hardware and has a solid understanding of the infrastructure at a high level.
• Intermediate level Linux skills, including installation, systems administration and troubleshooting.
• Intermediate networking knowledge, including basic topology and protocol understanding.
• Advanced understanding of hardware architecture, maintenance and repair.
• Acted as a team or project lead.
• Strong people and communication skills, interacts appropriately with users of various technical skill levels; remains calm and courteous while working to resolve problems.

Confidential, LaVista, NE

Level 2 Technician

Responsibilities:

• Accountable for assisting in the communication and documentation of reporting request for the organization.
• Image & install.
• Accountable for assisting with communication and documentation of reporting network and troubleshooting services.
• Functions as the liaison between customer and issue reporting, trouble shooting for first tier resolution, first step contact for customer issue reporting and maintenance problem progression to completion of tracking
• Provide remote installation support and application. Connect laptops/desktops to network drives and printers; perform Spyware and Virus scans, Configuration of internal workstations, other project duties as assigned. Assist with migration and maintenance of Network server environment, 2003, 2008, and 2012.
• Windows operating systems thru 8 installation and removal with updates applied and compatibility troubleshooting. MS Office Suites thru 2012 installation and removal with updates applied and compatibility troubleshooting.
• Active Directory resetting of passwords, profile builds with group level additions and deletions. Permissions set for group level accounts.
• Exchange server installation and removal with updates applied and compatibility troubleshooting.
• Hardware support to include desktop, peripherals, printers, and copiers.
• Network troubleshooting for connectivity, cabling, testing.
• Firewall installation, permissions settings, and gateway access.
• Accountable for assisting in the communication and documentation of reporting request for the organization.

Confidential, Carlsbad, CA

Lead Technician

Responsibilities:

• Accountable for assisting in the communication anddocumentation of reporting request for the organization, image & install approx. 400 Dell PCs
• Compile reporting for installation of assets for reports to Dell andthe VA to include walkthrough and workload assignments, scheduling asset assignments,
• End of day installation s, and weekly reports.
• Complete daily time sheets for installation team
• Direct contact with customers for install and reporter for installation team.
• Liaison for the VA and Dell

Confidential, Omaha, NE

Level 1 Tech Support

Responsibilities:

• Accountable for assisting in the communication and documentation of reporting request for the organization.
• Functions as the liaison between customer and issue reporting, trouble shooting for first tier resolution, first step contact for customer issue reporting and maintenance problem progression to completion of tracking.
• Identify trends and or recommend business solutions using established policies, procedures and guidelines. Assist in aggregating and interpreting working data. Provide remote installation support and application. Connect laptops/desktops to network drives and printers; perform Spyware and Virus scans.
• Windows operating systems thru 10 installation and removal with updates applied and compatibility trouble-shooting. MS Office Suites thru 2013 installation and removal with updates applied and compatibility trouble-shooting. Active Directory resetting of passwords, profile builds with group level additions and deletions. Permissions set for group level accounts.
• Active Directory resetting of passwords, profile builds with group level additions and deletions. Permissions set for group level accounts. Hardware support to include desktop, peripherals, printers, and copiers.
• Maintenance of internal knowledge repository. Connect laptops/desktops to network drives and printers; perform Spyware and Virus scans, Configuration of internal workstations, other project duties as assigned.

Confidential, Omaha, NE

Network Administrator

Responsibilities:

• Accountable for assisting with communication and documentation of reporting network and troubleshooting services
• Functions as the liaison between customer and issue reporting, trouble shooting for first tier resolution, first step contact for customer issue reporting and maintenance problem progression to completion of tracking
• Provide remote installation support and application. Connect laptops/desktops to network drives and printers; perform Spyware and Virus scans, Configuration of internal workstations, other project duties as assigned. Assist with migration and maintenance of Network server environment, 2003, 2008, and 2012.
• Windows operating systems thru 10 installation and removal with updates applied and compatibility trouble-shooting. MS Office Suites thru 2013 installation and removal with updates applied and compatibility trouble-shooting.
• Active Directory resetting of passwords, profile builds with group level additions and deletions. Permissions set for group level accounts.
• Exchange server installation and removal with updates applied and compatibility trouble-shooting.
• Hardware support to include desktop, peripherals, printers, and copiers.
• Network troubleshooting, for connectivity, cabling, testing.
• Firewall installation, permissions settings, and gateway access.

Confidential

Network Administrator

Responsibilities:

• Accountable for assisting with communication and documentation of reporting network and trouble-shooting services
• Functions as the liaison between customer and issue reporting, trouble shooting for first tier resolution, first step contact for customer issue reporting and maintenance problem progression to completion of tracking
• Provide remote installation support and application. Connect laptops/desktops to network drives and printers; perform Spyware and Virus scans, Configuration of internal workstations, other project duties as assigned. Assist with migration and maintenance of Network server environment, 2003, 2008, and 2012.
• Windows operating systems thru 10 installation and removal with updates applied and compatibility trouble-shooting. MS Office Suites thru 2013 installation and removal with updates applied and compatibility trouble-shooting.
• Active Directory resetting of passwords, profile builds with group level additions and deletions. Permissions set for group level accounts.
• Exchange server installation and removal with updates applied and compatibility trouble-shooting.
• Hardware support to include desktop, peripherals, printers, and copiers.
• Network troubleshooting, for connectivity, cabling, testing.
• Firewall installation, permissions settings, and gateway access. PIV Clearance.

Confidential

Home Teacher

Responsibilities:

• Provide quality care, treatment, and teaching to consumers
• Work with the interdisciplinary team including family members and guardians
• Implement procedures and treatment plans. Report pertinent information to supervisors
• Responsible: Ensure program completion, documentation, monitor quality assurance, review charts and breakdowns, assist in program development, ensure communication with supervisory personnel, and attend IPP meetings and service reviews
• Provide: Service to consumers level of functioning, assist in areas of personal, daily, community living, and social skills for individual program plans, assist with medications and personal hygiene, monitor and teach behavior, assist with participation in group, social, and recreational activities, complete and maintain required records and documentations, (EXP 8/2014 Abuse & Neglect, CPR, First Aid, Med Admin, MANDT)

Confidential, Bellevue, NE

Level 2 Tech Support

Responsibilities:

• Accountable for assisting in the communication and documentation of reporting request for the organization
• Functions as the liaison between customer and issue reporting, trouble shooting for first tier resolution, first step contact for customer issue reporting and maintenance problem progression to completion of tracking
• Security detail for customer first contact and detailed grounds eyes on security
• Promotion to Level 2: Contacting customers via phone, instant messenger like applications or email
• Troubleshooting customer hardware/software issues through resolution
• Provide remote installation support and application repair to customer base
• Obtain locations of hardware/software/license key, etc. to use for later (knowledge base) new agents on locations of knowledge info and increase number of remote resolutions
• Maintenance of internal knowledge repository. Connect laptops/desktops to network drives and printers; perform Spyware and Virus scans, Configuration of internal workstations, other project duties as assigned. C5 Security Clearance
• Windows operating systems thru 8 installation and removal with updates applied and compatibility trouble shooting
• MS Office Suites thru 2012 installation and removal with updates applied and compatibility trouble shooting
• Active Directory resetting of passwords, profile builds with group level additions and deletions. Permissions set for group level accounts.
• Exchange server installation and removal with updates applied and compatibility trouble-shooting.
• Hardware support to include desktop, peripherals, printers, and copiers
• Network trouble-shooting for connectivity, cabling, testing
• C5 Security Clearance

Confidential, Omaha, NE

Quality Performance Analyst

Responsibilities:

• Accountable for assisting in the communication and documentation of reporting request for the organization
• Function as the liaison between the different Lines of Business, the Performance Analysis team, and upper management
• Identify trends and or recommend business solutions using established policies, procedures and guidelines.

Confidential

Tech Support Representative

Responsibilities:

• Developed work goals and departmental projects
• Assigned and coordinated work projects, such as converting new and existing hardware and software systems
• Designated staff assignments, work priorities, and evaluated cost and time requirements depending on call flow and work load
• Tested and configured new programs to ensure compatibility with existing software infrastructure
• Assisted customer in a consultative manner addressing and resolving all technical questions in an efficient and effective manner
• Windows operating systems thru 8 installation and removal with updates applied and compatibility trouble-shooting. MS Office Suites thru 2012 installation and removal with updates applied and compatibility trouble-shooting.
• Active Directory resetting of passwords, profile builds with group level additions and deletions. Permissions set for group level accounts.
• Exchange server installation and removal with updates applied and compatibility troubleshooting.
• Hardware support to include desktop, peripherals, printers, and copiers.
• Network troubleshooting for connectivity, cabling, testing.

Confidential, St, Ralston, NE

Human Resource Manager

Responsibilities:

• Managed all facets of the needs of the company’s employees
• Developed and managed employment programs, salary compensation, and job evaluations, benefits, and equal opportunity initiatives
• Identified staff vacancies and recruited, interviewed and select applicants
• Provided current and prospective employees with information about policies, job duties, and working condition on a reoccurring basis as deemed appropriate
• Serve as liaison between management and employees by handling questions, interpreting and administering disciplinary procedures and sexual harassment cases

Confidential

Graphic Art Designer Supervisor

Responsibilities:

• Managed staff of Graphic Art Designers
• Took clients ideas and transformed them into audiovisual presentations that communicated to their targeted audience
• Used a variety of media including but not limited to: digital imaging, text, film, music, animations, etc.

Confidential

Call Center Operation

Responsibilities:

• Developed, tracked, and reported key performance measurements for the unit
• Developed and implemented process and procedures to improve operational efficiency
• Oversaw cross functional work relations targeted to resolve issues raised by customers
• Provided post-sales support to customers and clients while maintaining an in-depth knowledge of assigned clients’ products and services; optimizing each contact with existing customers, and ensuring all issues are tracked until brought to resolution
• Windows operating systems thru 8 installation and removal with updates applied and compatibility trouble-shooting. MS Office Suites installation and removal with updates applied and compatibility trouble shooting
• Active Directory resetting of passwords, profile builds with group level additions and deletions. Permissions set for group level accounts.
• Exchange server installation and removal with updates applied and compatibility trouble-shooting.
• Hardware support to include desktop, peripherals, printers, and copiers
• Network troubleshooting, for connectivity, cabling, testing.

Confidential, Glenwood, IA

Teaching Aide

Responsibilities:

• Ensure program completion, documentation, monitor quality assurance, review charts and breakdowns, assist in program development, ensure communication with supervisory personnel, and attend IPP meetings and service reviews
• Provide service to consumers level of functioning, assist in areas of personal, daily, community living, and social skills for individual program plans, assist with medications and personal hygiene, monitor and teach behavior, assist with participation in group, social, and recreational activities, complete and maintain required records and documentations

Confidential

Air Traffic controller/Warehouse Supervisor

Responsibilities:

• Warehouse Supervisor. Supervisor, S.M.SGT. Wooten. (210) Supervise Airmen staff, manages, order, maintain, organize, and inventory stock.
• Secret clearance with the Air Force