TECHNICAL SKILLS:

Technology and Tools: Technology/Platforms Cisco Networks Cisco Integrated Services Routers Cisco Aggregate Services Routers Cisco Catalyst Switches Cisco Catalyst 3560x, 3570, 3580 Stackwise Nexus 2k FEX Fabric Extenders Nexus 5k - Layer 2/Layer3 Data Center Switches MDS 9K Multilayer SAN Switches Adaptive Security Appliance 5520 Juniper Networks Junos EX4300 Switches Junos QFX 5100 Data Center Switches Fortinet Firewalls FortiGate 1500D FortiGate 200B FortiGate 100D FortiManager MR 5 FortiOS Palo Alto Firewalls PA Series, Panorama, PAN-OS v5.04 Juniper Firewalls SRX 5400 Data Center/Enterprise Edge SRX 650 Enterprise Branch/Remote Office SRX 250 Enterprise Branch/Remote Office Routing Protocols BGP, EIGRP, RIP, Static, HSRP, NAT Switching VTP, STP (MST), VxLAN Ethernet 802.1Q WAN Frame Relay, MPLS Wireless 802.11, Cisco Wireless Controller and AP configuration VoIP Technology Codecs: G.711, G.729, T.38 Signaling: SIP

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, Chicago, IL

Responsibilities:

• Implement firewall rules (unidirectional, bidirectional, NAT).
• Managev assigned, Level 3 tickets via Jira ticketing system.
• Present and discuss production changes to Change Access Board.
• Configure VPNs for extranet partners.
• Troubleshoot circuit, Layer 1-3 issues
• Design, document, update network infrastructure environment (branch, data center, enterprise).
• Maintain documentation for major project (Storage, Virtualization, Cloud)

Network Engineer

Confidential, Hoffman Estates, IL

Responsibilities:

• Design and implement data networks for various projects.
• Implement firewall rules using Fortinet, Palo Alto, and FWSM platforms.
• Configure VPNs for remote/ corporate offices.
• Collaborate with LAN deployment, voice and wireless engineering teams for rolling out solutions, as requested by the business unit.
• Respond as level 3 to network related issues.

Network Engineer

Confidential, Chicago, IL

Responsibilities:

• Implement configurations on core, distribution, and access-layer switches for LAN infrastructure, network connectivity between company sites, and vendor/customer networks.
• Configure firewall rules and NAT policies on Juniper SRX and SSG devices via CLI and NSM.
• Configure BGP, EIGRP, static routing across the enterprise infrastructure and VPNs.
• Perform switch, router, and firewall upgrades to keep with compliance, enable additional features, or as required to meet the needs of project-related tasks.
• Confer daily with several project managers on assigned projects, and work cross-functionally between engineering, line-of-business, and vendors, on project-related tasks.
• Plan testing sessions for application and network connectivity, post configuration changes.
• Lead troubleshooting sessions, as required, post any maintenance or project-related configuration changes.
• Troubleshoot networking and device-connectivity issues throughout company's infrastructure.
• Utilize management tools such as ITNM, ITNcM, and SolarWinds to help track device connectivity, network connectivity, and ensure compliance.
• Order and deploy new/replacement network hardware, such as switch stacks, WAPs, fiber, SFPs, etc., as needed.
• Setup and test new devices, and configure the equipment for LAN/WAN connectivity.
• Track changes using Remedy ticketing system, and communicate change results with team leadership and management.

Network Engineer

Confidential, Schaumburgh, IL

Responsibilities:

• Utilize Visio to create network and virtual design plans.
• Create documentation relating to infrastructure projects.
• Participate in the designing and configuration of network elements.
• Generate implementation plans for network device rollouts.
• Configure Panorama devices to enable centralized management of each Palo Alto call center and data center firewall.
• Perform software OS upgrades on Palo Alto (PAN-OS from v4.19 to v5.04) devices.
• Stage, deploy and configure firewall devices according to infrastructure/project requirements.
• Configure Layer 2 and Layer 3 (default routing and BGP) firewall solutions for call center/data center infrastructure.
• Configure objects and policies on Palo Alto firewalls.
• Monitor and verify traffic traversing deployed firewalls.
• Configure Panorama devices to enable centralized management of each Palo Alto call center and data center firewall.
• Configure Layer 1 and Layer 3 High Availability for each pair of deployed Palo Alto firewalls and Panorama (centralized management) devices.
• Troubleshoot firewall hardware, software, and network-related issues.
• Follow protocols for creating Change Management requests.
• Document methods of procedure (MOPs) for change management.
• Remain the point-of-contact for third party vendors, to verify/troubleshoot remote/network connectivity of each deployed Palo Alto firewall.

Network Engineer

Confidential, Arlington Heights, IL

Responsibilities:

• Troubleshot IP Telephony issues on networks consisting of Cisco ISRs, EdgeMarcs, ATAs, VG224s, analog devices and IP phones, and fax.
• Troubleshot and replaced failed network equipment and parts as needed.
• Troubleshot ISDN PRI setups.
• Configured analog and digital voice ports.
• Troubleshot voice quality issues such as static, echo, and one-way audio.
• Configured codecs to meet the needs of telephony devices.
• Analyzed call traces using SIP signaling to pinpoint call session issues.
• Configured voice gateways - dial peers, codecs, codec fallback
• Upgraded IOS firmware as needed on Cisco and EdgeMarc devices.
• Upgraded DSP firmware, as needed, to resolve voice quality issues.
• Verified service policies and QoS.
• Assisted in performing hard loopback tests to determine the point of failure along T1 circuits.
• Responded to T1 and multilink circuit failures.

Network Engineer

Confidential

Responsibilities:

• Provided phone and remote support for store-related, network issues.
• Troubleshot network issues relating to Cisco routers, switches and Fortinet 200B firewalls.
• Utilized troubleshooting tools which include traceroute, debug, and sniffer, on Cisco and Fortinet technologies to resolve connectivity issues and analyze traffic behavior.
• Troubleshot BGP, RIP, EIGRP, static, and default routing.
• Configured Cisco routers and switches via telnet/SSH.
• Troubleshot VTP, STP and other switch port configuration and integrity issues.
• Provided network support for VoIP stores (QoS, RTP, CME, CUCM).
• Configured Fortinet 200B firewalls for installation and implementation in the Confidential store environment.
• Configured Fortinet 200B firewall ports for satellite and VDOM support (includes ports belonging to Layer 2 and Layer 3 VDOMs).
• Responded as first-point-of-contact for any issues relating to Firewall implementation, configuration, traffic issues, and VM server environment.
• Addressed any Fortinet firewall staging and policy issues that may occur during the rollout project.
• Configured Cisco Catalyst switches (2950-Series, 2960-Series, and 3560 models) for Cisco wireless LAN controllers (WLCs) and access points.
• Provided Fortinet firewall to engineers of the Network Operations Center.
• Created troubleshooting and network documentation for the Network Operations Center.
• Updated the Knowledge Base as new troubleshooting techniques are learned.
• Participated in the Confidential (store-side) Fortinet 200B firewall rollout project (Next Gen. 1.0) and Confidential (store-side) Wireless rollout project (Next Gen. 1.5).

Global IT Analyst

Confidential

Responsibilities:

• Configured Blackberry smart phones for Enterprise access.
• Implemented and configured Citrix Receiver for iPads.
• Provided support for Lenovo and Dell desktops, laptops, and peripherals.
• Supported Citrix, VPN, RSA authentication, Outlook 2007, and various proprietary applications.
• Utilized Active Directory to reset passwords, validate s and terminal services profiles, and grant levels of access to specific AD groups.
• Fielded help desk calls, resolved approximately 75% of problems upon first contact and refer advanced problems and requests to the appropriate technicians.
• Documented technical issues and troubleshot steps taken to resolution.
• Troubleshot a variety of technologies via phone, remote access, and email.
• Employed a variety of remote applications to effectively troubleshoot and resolve remote end user issues.
• Researched problems that did not have a documented solution.

Information Technology Specialist

Confidential, Itasca, IL

Responsibilities:

• Responsible for the installation and configuration of new and replacement hardware and
• Software.
• Utilize Windows 2000, XP, Active Directory, MAC OS X, and Remedy tracking system.
• Troubleshoot local and networked printers, network connections, PCs and POS systems.
• Employ a variety of remote applications to effectively troubleshoot and resolve remote, end user issues.
• Respond to a variety of problem reported inputs including phone, email, system generated messages, batch schedules and monitoring tools.
• Research problems that do not have a documented solution and form a solution.
• Review daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated.
• Review and update knowledge articles to assist with troubleshooting and resolution of technical problems.
• Responsible for the installation and configuration of new and replacement hardware and software.