SUMMARY:

• Overall17.5 yrs of Total experience spanning the areas of Manufacturing, Banking, Telecom, and IT industry
• Customer oriented, dynamic IT Professional with over 12.5 years experience in IT& ITES, managing large global clients and building strong customer relationshipsin the areas of the Design, Development, Testing, Environments support and management of life cycle commercial applications. Worked mostly in Onsite - Offshore Delivery Model.
• Performed broad range of roles in Program Mangement, Delivery Management, Project Management, QA Management, Transition Management, Project Lead, QA Analystbuilding and managing key technology products and solutions
• Implementation of Agile practices within the team, and following the Agile Planning techniques to plan and manage the deliveries.
• Handled team of 70+ resources across multiple parallel projects, managing multiple offshore teams
• Worked on Localisation of web application inSpanish, Portuguese, Italian, French etc
• Transition Management of IT and ITES projects
• Driving Test Automation and Process Improvement activities within the team
• Extensive experience in Core Managerial skills - Managing large distributed teams, Agile Implementation, Cost & Time estimation, Release Planning & tracking, Risk Management, Resource development and management, Project costing/finances, Quality Management.
• Possess excellent analytical and communication skills, with natural leadership traits and a keen eye for perfection.
• Extensive Functional experience includes Telecom, Banking, Order Management, Billing,Trouble and Resolve Management, ERP-Production Planning, Software Quality Assurance etc

WORK EXPERIENCE:

Confidential

EOSL Program Delivery Manager

Responsibilities:

• Program Management of a Large scale Transformation Programme managing a multi-£Mn budget, managing the overall budgets at Program Level. Maintain the Gross Margins target continuously monitoring the forecast and actuals
• End 2 End Delivery Management for Confidential Global services EOSL Programme with Co-ordination & Management of multiple Confidential Programme teams & vendors like TCS, Infosys, Wipro, Sympony etc of delivery of 30+ New Infra /Application Designs and Build of 600+ new servers spanning teams across Infra and Application Design, Network, Storage, Deployment teams, Application Development & Test teams. Manage Deliveries of Infrastructure (Design & Build), Application (Design, Build, Test) and User/Customer migration across the program
• Program Management of end to end migration of 30+ applications with approx 700 servers from legacy, aged, unreliable& unsupported infrastructure to a new, resilient, scalable, reliable and supported infrastructure in Virtual Data Centres across 10 major platforms in Confidential
• Program Management of end to end Migration of 4000+ customers with apprx. 500000 Network devices to a new, resilient, scalable, reliable and supported infrastructure in New Virtual Data Centres
• Rationalisation /Closure of 5+ major applications and Decommission of 700 Legacy servers
• Managing the interface with key platform stakeholders and Confidential, ensuring all communications are effective and progress is accurately and timely reported
• Proactively take ownership of issues raised by various team and resolve them in time and keep the Confidential & TechM Management updated.
• Ensure Program Level risks are captured and tracked to evaluate the progress and impact of the risk management options and determine whether adaptive actions are required.
• Develop Program Governance, implement quantitative measurement techniques and drive Automation & Implement Performance improvement Techniques across the program
• Support Pre-Sales team to generate new business, providing responses for RFPs by providing solutions and estimations

Confidential

Technical Delivery Manager

Responsibilities:

• Primary owner of End to End Deliveries for True North APAC contract transformation i.e. from requirement capture,estimation/costing of new requirements, design, development, testing & successful Implementation
• Direct POC with the client. To build services relationships with clients.Manage customer expectations and make sure all milestone dates are communicated to clients. Customer centric/benefit driven professional engagement with the Account team.Secure client approval and signoffs on deliverables.
• Effective project planning /E2E Delivery plans including Account team Acceptance approach
• Effective liasing for Contract deliveries with Configuration Hub, Data COE, Billing,Technical Delivery Hub, & Reporting. Build a strong relationship with related internal delivery teams
• Ensure Deliveries are on-time, within agreed costs, right first time quality & schedule.
• Technical awareness: 1) Understandingtechnical requirements and relate with the technical problems 2) Business Knowledge: Awareness of functionality of ongoing deliveries 3) Demonstrating Pro-activeness to prevent delivery issues 4) Innovation and optimization to improve the deliveries and quality of deliveries. 5) Mentoring and Grooming the team members (existing and new, as applicable) to be able to grow in value chain and take up more responsibilities
• Coordinatingcross-functional teams (incl. E2E& Component Designers, Business Analaysts, Technical Architects/Leads and Solution designers) to achieve common objective of meeting delivery timelines with quality deliverables. To ensure success across program Monitor all requirements/design are signed-off and timely e2e sign-off coordination
• Planning all the releases and iterations, development scope within each iteration/release, monitoring development capacity v/s allocated workstack
• Monitoring the implementation of delivery processes and driving initiatives to improve/standardize them within the team
• Accurate reporting of milestones/issues/risks . and appropriate escalations. Making sure mitigation plans are there for risks /issues identified in Delivery and ensure closure of the same well in time
• Build a strong relationship with the customer stakeholder/Account team.
• Continuous Improvement: Incorporating learnings from experience (in other contracts), induction of team members, etc. Knowledge sharing within team.
• Work with external vendors and technology to deliver complex integration solutions for customers.
• Work with client, operations, and product vendor to optimize customer solutions.
• Make recommendations for process and technology enhancements to more efficiently meet the needs of the business.

Confidential

End to End Project Manager

Responsibilities:

• Managing and leading Development/Testing teams of totally 15 focused individuals distributed across various locations
• Manage & coordinate the deliveries across various Business Groups
• Drive continuous improvements and efficiencies in the team like test case execution automation, automated deployments, build automation, etc.
• Monitoring the implementation of delivery processes and driving initiatives to improve/standardize them within the team
• Lead technical discussions on various improvement activities, and new functionality
• Planning all the releases and iterations, delivery scope within each iteration/release, monitoring team capacity v/s allocated workstack
• Monthly monitoring of project costs, operational budgets, staffing requirements and Project resource utilization.
• Manage risks & issues for the component and ensure that the appropriate solution is put in place, in accordance with set processes and Standards.
• Implement efficiency plans and ensure quarter on quarter cost efficiency to the client
• Participate in various internal and external audits

Confidential

Platform Project Manager (Systems Rationalisation)

Responsibilities:

• Own Systems Rationalisation targets and drives the various teams in IIP to meet the set targets. This includes programme management of driving multiple projects.
• Conducting Due Diligence study of all the systems in the Confidential systems estate. This includes getting all the systems details about the current state like: H/W-Current capacity in LIVE & environment details, BCP/DR details, S/W, SDLC details, Functional & non-Functional Testing details functionalities offered, technology, domain, tools used, customers, product offered & supported, all types of costs involved and support details
• Identify functionalities which are duplicated or redundant or which can be migrated to other strategic systems
• Performdetailed feasibilty study, impact analysis, identify risks/issues, cost-benefit analysis
• Prepare Migration Planwith important milestones&Devise Migration strategies
• Manage all the stakeholders and get their formal approval
• Co-ordination with all the system teams, get regular status updates and track till system closure
• Perform/Lead Quality Gates at each stage and ensure that progress is as per plan
• Ceasing the application in LIVE once the system functionalities are migrated and decommission the hardware/software licences and file the cost returns/savings
• Lead technical discussions on the various Rationalisation and Virtualisation initiatives, improvement activities like CIT and SDK.
• Reviews the Operating Model Implementation with the central Operating Model team.
• Implementation of Operating Model within the platform and compliance to the set practices.
• Mentor and coachlead designers, delivery managers and component leads on Operating Model implementation, SDK L2 compliance targets implementation and guides the teams to meet the set compliance targets.
• Managing Platform-level management roles for Confidential initiatives like Operating Model, SDK, ACF and systems rationlisation
• Solve any technical and functional issues on Operating Model within the platform.
• Ensure that ACF process is followed within the platform and guidance provided to designers around the ACF process.
• Manage risks & issues, ConductRisk assessment and timely escalation of risks to the platform.
• Coordinate, interact & follow-up with Platform Architects from various Platforms to get ACF approvals.

Confidential

Transition Manager

Responsibilities:

• Transition of EAI application involving entire SDLC life cycle: Design, Develeopment, Testing and Application Support
• Transition Planning and co-ordination with other various stakeholders in the transition in various phases from Knowledge Transfer, Shadowing and Reverse Shadowing Phase
• Leading and Managing Development/Testing/Application support teams of totally 12 focused individuals distributed across 3 locations (Mumbai/Pune/Italy),
• Manage risks & issues for the component and ensure that the appropriate solution is put in place, in accordance with Confidential processes and Standards.
• Monthly monitoring of project costs, operational budgets, staffing requirements and Project resource utilization team members in new technologies and processes

Confidential

Project Manager

Responsibilities:

• Quality Assurance/Testing, E2E Environment Management and Performance Testing
• Deliver, review and track respective deliveries
• Manage customer expectations and make sure all milestone dates are communicated to clients
• Primary owner of estimation and costing of new requirements
• Ensure Deliveries are on-time, within agreed costs and no schedule or cost overrun.
• Co-ordination with Technical Architects and Solution designers to understand the requirements and solution implementation
• Monitor all requirements/design are signed-off and timely e2e sign-off coordination
• Planning all the releases and iterations, development scope within each iteration/release, monitoring development capacity v/s allocated workstack
• Monitoring the implementation of delivery processes and driving initiatives to improve/standardize them within the team
• Managing risks and take necessary actions for their mitigation.
• Prepare and manage Agile Project Plan, Work Package Plans, Software Configuration Plan and Defect Prevention Plan and ensure compliance of the project activities as per the plan
• Participate in project management reviews and face quality audits to improve the project processes
• Appraisal and counseling of resources within the team with emphasis on grooming individuals to take up more responsibilities
• Motivating the team through planning knowledge improvement sessions to improve the team awareness and constantly identifying individual needs
• Coordinating the resource needs and plans for the Integration IDU (Independent Delivery Unit) with Resource Management Department (RMG)
• Preparation/Management of Quotes raised with the Customer & monitoring the monthly customer billing.
• Automated Regression testing of STAA consisting of 1,20,000 test cases and more than 50% of those test cases as “One Click”, thus reducing regression testing efforts from 950 mandays to 300 mandays.
• Automated E2E deployment of buildsin Test and Production Environments, thereby reducing time taken for deployments
• Automated and Improved Non-Functional Testing process, sanity testing and House Keeping Activitythereby reducing testing efforts of the team
• Developed Log Capturing tool thereby reducing manual efforts to fetch logs for analysis

Confidential

Software Project Manager (Testing)

Responsibilities:

• Develop QA strategy and framework for the company, set testing standards, ensure process compliance and release norms.
• Testing & Supporting Localisation of web application in Spanish, Portuguese, Italian, French etc.
• Manage a team of testers. Managing entire Test cycle of project / product, Creating and approving Test Scenarios, Test data, Test Plan, Test Scripts (using various open source tools ), Test Execution, Defect tracking and reporting as fixing of all the priority bugs before release.
• Project Management including preparing Project Plan, Project Execution as per time/cost/scope/quality/risk guidelines, Project Monitoring and Control etc.
• Assisting the product team in converting product requirements into test strategy and test design
• Responsible for blackbox testing, Functionality testing, Regression Testing and Performance testing(both Load and Stress Testing) and Test Automation
• Responsible for optimum performance of the web applications and for approving the tested functionality.
• Automated Regression testing of Hi5 websiteof various product features, thus reducing regression testing efforts
• Defined and Improved Testing process thereby reducing unproductive team efforts
• Conducted number of knowledge sharing sessions with team thereby improving functional and technical knowledge of the team

Confidential

Manager

Responsibilities:

• Activities include co-ordination with different business domains in Phone Banking, understanding key business processes, identifying user requirements for Work force management, developing detailed software requirement specifications, translate it into IT solution for increased productivity, documenting and supporting software and ensure User Acceptance Testing.
• Responsible for forecasting of calls/emails for different banking domains and using workforce management system to schedule resources accordingly.
• Documenting workflows and results of business analysis and generation of MIS reports
• Responsible for data analytics for different banking products and regular interaction with the business.
• Interact with vendors to provide better & improved IT Support and have the team SLA driven
• Undertaken a number of small cross-functional projects to improve processes, thereby bringing efficiencies

Confidential

Project Lead

Responsibilities:

• Define and Implemented Standard Project processes and documented them thereby reducing unproductive team efforts
• Conducted number of knowledge sharing sessions with team on various domains thereby improving domain knowledge of the team

Confidential

Sr. Officer Production

Responsibilities:

• One of the significant improvements has been the reduction of turnaround time for all BackOffice projects from 72 hrs to 24 hrs and dispatching the data to client with an accuracy of 99.95%
• Improved on an existing end to end system for tracking data transmitted by client, inhouse data capture status, dispatch status and an early warning system to alert the operation team when the data is due. These systems lead to 50% in improvement in productivity.
• Designed and implemented software tool for performing PDI (Post Dispatch Inspection)

Confidential

Engineer

Responsibilities:

• Production activity - Production planning, Process planning & trials for new models,
• Schedule adherence, Man management - lead a team of 75 cell members.
• Quality activity - Resolving technical issues, road test & field problems, trouble shooting and diagnosis on assembly line, involved in implementation of QS-9000, MQS system; managing QC and CFT’s.
• Interaction with clients regarding their requirements and ensure meeting the necessity.
• Implementation of TPM, 5S,JIT & PFMEA in engine assembly along with CFT teams.
• Regular user of SAP (PP module)for production planning in engine assembly.
• Implementation of various cost-saving projects led to significant cost savings & process improvements.
• Introduced a new trolley for keeping different makes of starters on line to prevent wrong starter fitment on engine thus reducing line rejections.

Confidential

Production Engineer

Responsibilities:

• Responsible for the Operations planning to meet the sales requirements.
• Responsible for the Capacity planning by line balancing. The available capacity is best utilized to improve the productivity.
• Responsible for the function of Work areas, Capacity and the manpower requirements based on the production requirements and Planning.
• Responsible for Material forecast, Material resource planning and the critical requirements through ERP
• Liaison with other departments for constant improvement of quality through everyday Do -It -Right (DIR) meeting with cross-functional teams. Member of QC’s, CFT, CIT, 5S, ISO & QS 9000

Confidential

SalesEngineer

Responsibilities:

• Responsible for Sales of HM Earth Moving Equipments to corporate clients like construction companies, Muncipal Corporationscontractors etc in western Region.
• Conducting Road shows to in different cities to demo the features of HM Earth Moving Equipmentsto various clients
• Developing various Sales Strategies to promote sales and handling customer enquiries and processing customer orders
• Monthly presentation on sales and co-ordination with management for planningsales targets

Confidential

Engineer

Responsibilities:

• Managing mfg. of chokes for different types of lighting fitments, manpower planning, scheduling, and resolving technical & human problems.
• Responsible for materials resources planning.
• Responsible for diagnosis and trouble shooting of problems during in-process production including that of tools and equipments.
• Responsible for documentation of standard operating procedures (SOP) and work instructions in the choke manufacturing unit.