SUMMARY:

• Work well without supervision
• Ability to prioritize job responsibilities and remain focused
• Skilled at learning new concepts quickly while working well under pressure
• Great at multi - tasking in any situation

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Field Service Technician

Responsibilities:

• Responsible for installation, maintenance, repair and testing of unbundled circuits (T1, DSL, DS0s, DS1s, etc.).
• Responsible for installation, maintenance, repair of customer premise equipment (channel banks, routers, DSL modems, IADs, Optical/SONET transport and perform/troubleshoot inside wiring.)
• Responsible for installation, maintenance, repair and test customer network equipment and elements, to include DS0, DS1, VoIP, DS3 Ethernet level test equipment.
• Interface with external customers and other key technical contacts both inside and outside of NDT in a professional manner.
• Demonstrates safe/responsible work habits to ensure proper vehicle operation and a safe workplace environment.
• Document and configure IP, routers, and CPE equipment.

Confidential, Clementon, NJ

Voice Network Engineer

Responsibilities:

• Responsible for Voice Moves, ADDs and Changes on the Corporate Voice Network
• Analyzes traffic and usage to insure consistent service levels are met and negotiate and manage vendor contracts and SLAs.
• Responsible for timely submission of Local Service Request (LSR) to Internet Service Providers (ISP), timely receipt of service orders from (ISP), in addition to timely distribution of service orders to appropriate Corporate Facilities dependent upon dates/information received. Also
• Server 2008 R2
• Responsible for active directory user creation
• Maintains the esxi hypervisor
• Responsible for file and VPN services

Confidential, Tinton Falls, NJ

Voice Network Engineer

Responsibilities:

• Participates in the development and implementation of new data and voice technologies while supporting, troubleshooting and maintaining existing network systems
• Responsible for timely submission of Local Service Request to Internet Service Providers, timely receipt of service orders from ISP, in addition to timely distribution of service orders to appropriate Corporate Facilities dependent upon dates/information received.
• Responsible for Voice Moves, ADDs and Changes on the Corporate Voice Network
• Analyzes traffic and usage to insure consistent service levels are met and negotiate and manage vendor contracts and SLAs.
• Call Center
• Monitor Phone Queues and Call Center Thresholds including Ready Time, Average Handle and schedule adherence and take appropriate actions to meet center/team goals.
• Participates in staff meetings with Team Leaders and Member Services Manager to communicate status of current projects and to identify trends or needs within the call center.
• Circuit Actions
• Responsible for timely submission of Local Service Request (LSR) to Internet Service Providers (ISP), timely receipt of service orders from (ISP), in addition to timely distribution of service orders to appropriate Corporate Facilities dependent upon dates/information received. Also
• Responsible for accurate assignment of Corporate facilities and retention of carrier assigned Circuit IDs on all Competitive Local Exchange Carrier (CLEC) DS0 orders.
• Responsible for accurate entry of all Telephone Numbers (TNs) assigned to CLEC customers, whether assigned to actual facilities or as a Special Number, DID into the Facility Circuit Information Tracking (FaCIT) tool.

Confidential, Fort Monmouth NJ

Network Engineer III

Responsibilities:

• Defense Information System Agency Node Site Coordinator
• Responsible for the management, operation, and maintenance of circuits that traverse or terminate at CECOM DRE Technical Control Facility IAW Defense Information Systems Agency Circular (DISAC) 1
• Prepare and maintain facility Circuit Layout Records for all trunks/circuits maintained by the TCF
• Process request and validate requirements for service submitted by any user/agency via C4 Systems Requirement Documents.
• Process Request for Service, Telecommunications Service Request, Status of Acquisition Messages and Telecommunications Service Orders.
• Maintain LAN element of the Inmarsat’s Broadband Global Area Network
• Directly responsible for isolating a security fault that compromised National Security which in turn resulted in a major Firmware Update.
• Report Outages and Preventive Maintenance Checks and Services through the REMEDY Net-Ops Support Ticketing System

Confidential

Senior Telecommunications/IDNX Specialist

Responsibilities:

• Responsible for PBX Installation, Administration, and Maintenance
• Responsible for COR changes, Route Patterns, Coverage Paths, COS changes, Dial Plans, Trunk CDR Reporting, Testing, Alarm Monitoring, Extension Activations and Modifications
• Responsible for Consortium Conference Bridge Installation, Administration, and Maintenance
• Maintain proper inventory of all associated equipment at each site in order to keep correct accountability of supplies using the ULLS system for preventative maintenance

Confidential

Senior Configuration Management Specialist

Responsibilities:

• Performs as a Transmissions Technician operating and maintaining the Mannheim Global Information Grid Facility communications systems
• Provides technical input on complex communications systems support of ISDN, IDNX, Promina 800/400/200, assisting in the operations and maintenance for networking problems, LAN/WAN interfacing from IDNX (Promina), ISDN, Wide Area Data, Satellite, voice circuitry, and computer systems software/hardware.
• Maintain proper inventory of all associated equipment at each site in order to keep correct accountability of supplies using the ULLS system for preventive maintenance, requesting parts and turn-in of unserviceable parts or equipment.

Confidential

Transmission Technician

Responsibilities:

• Performed as Transmission Technician and Operator for the Multi-Media Communications System (MMCS) at Camp Bondsteel, Kosovo.
• Monitored the operation and readiness of SIPR, NIPR, Pate/Voice and VTC networks via VSAT.
• Operated a mobile communications switching shelter and installed links via line-of-sight antennae in accordance with the Standard Operating Procedures manual.
• Conducted effective troubleshooting by isolating faults on telephone equipment and radio links via multi-meters, the patch panel, signal flow charts, technical manuals and schematics, which brought back to 100% reliability for all communications links with minimal down-time.
• Prepared equipment readiness reports as required for customers on network activity.

Confidential, Tinton Falls, NJ

Electronic Technician

Responsibilities:

• Member of the technical staff-providing turnkey LAN/WAN
• Duties include Installation of integrated wiring systems capable of supporting all voice, facsimile and modems, as well as mainframe computer systems and local/wide area networks.
• Skilled in all facets of copper and fiber cable installation and termination, to include
• Subterranean, aerial and inter-building installations.
• Installed, utilized and maintained hardware equipment, tools and software to maintain circuit and operation on various Alcatel, Nortel, Lucent, Comdial and Tadiran Telecommunications ISBX Systems. Installed and maintained Small-Office Lite, Active-Voice and Wygant Voice Mail Systems.

Confidential, Piscataway, NJ

Electronics Technician

Responsibilities:

• Responsible for preparation, assembly, configuration, modification, programming, quality assurance, technical documentation review, technical assistance, installation and activation of cellular communications systems and circuits.
• Team Lead for re-work troubleshooting on Aztec 300 and 400 Cellular Telephone build while in developmental stage.
• Responsible for teams test equipment.

Confidential, Fort Drum, NY

Team Leader

Responsibilities:

• Responsible for performing Unit Level Maintenance (ULM) on assigned Signal Support Systems Test, Measurement and Diagnostic Equipment (TMDE).
• Conducted Division on Retransmission Operations as well as LOS HF/SHF communications and SATCOM communications.