PROFESSIONAL SUMMARY:

• Confidential is a Sr. Systems Administrator & Engineer with a strong customer service focus. He has accumulated a diverse base of knowledge and experience during his career. He began his career in Information Technology in 1997 when he transitioned from the Architectural, Engineering & Construction industries.
• He has proven abilities in systems and network planning, installation, setup, maintenance and troubleshooting. He excels in environments that provide varied responsibilities, diverse challenges and opportunities to learn new skills. Since 2005, he has specialized in Confidential server products & technologies and their integration, most notably SharePoint, Office Server, Unified Communications and Office 365 products & technologies.

TECHNICAL SKILLS:

SharePoint: STS, SPS 2001, WSS 2.0, SPS 2003, WSS 3.0, MOSS 2007, MSFS 2010, MSPS 2010, SharePoint Designer 2007, SharePoint Designer 2010, SharePoint Designer 2013

SharePoint Third Party Tools & Utilities: AvePoint, K2, Metalogix, Nintex, Quest, ShareGate, SPDocKit

Operating Systems: Windows 9x/ME/XP/Vista/7/8/10, Windows Server 2000/2003/2008/2012

Servers: Automated Deployment Services (ADS), Altiris, DNS, DHCP, WINS, Exchange Server, Internet Information Services (IIS), ISA Server, Live/Office Communications/Lync Server (LCS/OCS/Lync), Operations Manager/Systems Center (MOM/SCOM), Project Server, Proxy Server, RAS Server, Site Server, SharePoint (all versions), Systems Management Server (SMS), SQL Server, System Center, Terminal Server, Total Control, Server Clustering, Network Load Balancing, Citrix Metaframe, Crystal Reports & Seagate Info, SourceGear SourceOffSite, Hyper - V, Virtual Server, VMware, ColdFusion, CorasWorks

Desktop: MS Office, Outlook, Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Apple Safari, Adobe Acrobat, Adobe PageMaker, Adobe PhotoShop, Adobe Illustrator, AutoDesk AutoCAD, Crystal Reports & Seagate Info, Lotus Notes, Visio

AntiVirus, Firewall & Security Suites: CA eTrust & InocuLAN, Confidential Antigen & ForeFront, McAfee, Symantec

Backup & Archiving: CA ARCserve, Veritas Backup Exec, Veritas NetBackup, NTBackup, Tivoli TSM

Monitoring & Ticketing: Applix/Target, CA TNG, Everdream, HP Insight Manager, Congo, HP OpenView, LabTracker, ManageNow, Remedy, Siebel, Operations Manager/Systems Center (MOM/SCOM)

Hardware: Apple, Cisco, Compaq, Dell, Extreme Networks, F5, Foundry, HP, Network Cards, SCSI Devices, Hubs, Routers, Switches, Cabling, 1394 Devices (FireWire), USB

PROFESSIONAL EXPERIENCE:

CAD & IT Consultant

Confidential, Edmonds, WA

Responsibilities:

• Computer Aided Design/Drafting & Information Technology consulting services
• Design & drafting of architectural & engineering building design plans & documents
• Provides Information Technology consulting services to small & medium size businesses
• Trusted advisor status with many clients
• Office 365 implementations for clients
• SharePoint Online (Office 365) and SharePoint Subject Matter Expert (SME)
• Server virtualization using Confidential Hyper-V and VMware

Consultant - Senior SharePoint Engineer

Confidential, Amherst, NY

Responsibilities:

• SharePoint Subject Matter Expert (SME)
• SharePoint engineering in conjunction with Confidential System Center with SharePoint as the front end of an automated server build environment
• Branding, customizations, development and enhancements to environment and sites
• Development & deployment of custom branding, master pages, HTML, CSS, JScript & VBScript
• Business continuity and disaster recovery planning, deployment and testing
• Provided technical guidance to the team in the technologies related to the development & support of an enterprise SharePoint environment
• Maintained current industry knowledge of development concepts, best practices & procedures for SharePoint solutions

Consultant - Senior SharePoint Engineer

Confidential, Seattle, WA

Responsibilities:

• Managed all aspects of SharePoint environments, including design, architecture, availability, reliability, performance, monitoring & security
• Oversaw the SharePoint infrastructure, user access & application deployment
• Supported the installation, configuration, security, operation, & maintenance of all SharePoint servers, equipment, & software related to SharePoint infrastructure
• Participated in planning & execution of SharePoint based initiatives (migrations, third-party solutions, integration with additional enterprise systems)
• Performed typical system administrative activities such as site creation, user, backups, restores & issue resolution
• Maintained & administered SharePoint including daily monitoring, troubleshooting & performance analysis
• Performed as the SharePoint Subject Matter Expert (SME)
• Provided technical guidance to the team in the technologies related to the development & support of an enterprise SharePoint environment
• Maintained current industry knowledge of development concepts, best practices & procedures for SharePoint solutions
• Server virtualization using VMware

Consultant - Office 365/SharePoint Support Engineer

Confidential, Redmond, WA

Responsibilities:

• Primary contact & support for Confidential Partners
• Provided Exchange, Lync & SharePoint support within the Office 365 environment
• Managed incident ticket queues
• Worked incidents to final resolution
• Troubleshooting & diagnosing of support issues
• Escalated incidents to other individuals & groups as required to achieve resolution
• Documented & updated incident issues in knowledge base
• Server virtualization using Confidential Hyper-V

Consultant - Office 365/SharePoint Escalation Engineer (Tier 3)

Confidential, Redmond, WA

Responsibilities:

• Responsible for responding to service outages and restoring service as quickly as possible
• Responded to incidents and reported issues
• Performed root cause analysis and posted finding in knowledge base
• Member of team that manages the higher level tier support
• Tasked with performing audit control for defects against the standard
• The incidents were generated from SharePoint farms, which components include network, hardware, OS, IIS, SQL, and all SharePoint components
• Functional knowledge of SharePoint 2007 & 2010
• Experienced in operations of multi-server SharePoint farms
• Integration with other MS products such as MS Office, Exchange Server, Project Server & InfoPath
• SQL Server administration including Management Studio & Profiler
• IIS6 and IIS7 Administration
• Proficient with IIS supporting tools such as log-parsers & network trace analysis tools
• Proficient with PowerShell & SharePoint specific cmdlets
• Proficient with SharePoint stsadm and Central Administration
• Server virtualization using Confidential Hyper-V

Consultant - Senior SharePoint Engineer

Confidential, Jacksonville Beach, FL

Responsibilities:

• SharePoint Administrator managing all aspects of SharePoint environments, including design, architecture, availability, reliability, performance, monitoring & security
• Position is an integral part in the development of strategies for optimal use of SharePoint within the organization
• Oversaw the SharePoint infrastructure, user access & application deployment
• Supported the installation, configuration, security, operation, & maintenance of all SharePoint servers, equipment, & software related to SharePoint 2010 infrastructure
• Integration with other MS products such as MS Office, Exchange Server, Project Server & InfoPath
• Participated in planning & execution of tasks related to the new SharePoint 2010 based initiatives (migrations, third-party solutions, integration with additional enterprise systems)
• Developed, configured, & maintained document libraries, lists & site collections
• Performed typical system administrative activities such as site creation, user, backups, restores & issue resolution
• Technical support of InfoPath forms, including communicating the location of form libraries, their purpose & workflows
• Coordinated with divisions in standardizing & optimizing the way data/information is stores & retrieved
• Maintained & administered SharePoint 2010, including daily monitoring, troubleshooting & performance analysis
• Performed as the SharePoint Subject Matter Expert (SME)
• Provided technical guidance to the team in the technologies related to the development & support of an enterprise SharePoint environment
• Maintained current industry knowledge of development concepts, best practices & procedures for SharePoint 2010 solutions
• Server virtualization using Confidential Hyper-V

Consultant - Senior SharePoint Engineer

Confidential, Collegeville, PA

Responsibilities:

• Technical resource supporting complex infrastructure upgrades and capacity requests
• Administration of multiple SharePoint 2007 and SharePoint 2010 farms
• Experience included deployment of custom webparts, templates, custom list types and objects, solution packages and features
• Articulated and engineered SharePoint solution packages
• Integration with other MS products such as MS Office, Exchange Server, Project Server & InfoPath
• Engineering and administration of metalogix StoragePoint EBS/RBS SharePoint solution
• Administration of 64-bit Windows Server 2003 & 2008, including IIS 6.0 & 7.0
• Administration of 64-bit SQL Server 2005 & 2008 including SQL Reporting Services
• Knowledge and experience administering fault tolerant server farms with multiple tiers
• Experience working with high availability farms
• Experience with Load Balancing, SAN & NAS Storage and network replication
• Built SharePoint and SCOM solutions for platform enhancements and SCOM service integration
• Expert in Service Center Operations Manager (SCOM) 2007 R2
• Designed, created and updated SCOM Management Packs
• Experience working with strict release management procedures and generating change control documents
• Server virtualization using Confidential Hyper-V and VMware

Senior SharePoint Engineer

Confidential

Responsibilities:

• Deep understanding of & expertise with Confidential SharePoint technologies
• SharePoint technology specialist in SaaS (Software as a Service) Support Organization
• Lead role in the day-to-day operation & maintenance of SharePoint Hosting Services infrastructure environment
• Received escalated issues from Technical Support Analysts & other departments & applied a high degree of problem solving skills to resolve complex technical issues
• Consistently shared technical skills with others through mentoring and
• Focused on company success by continual process improvement & seeking new ways to improve performance, products and service
• Provisioning of internal & customer-facing systems & SharePoint sites
• Provided back up support to team members during peak times & to accommodate customer & business needs
• Interacted with customers to bring SharePoint-based issues to resolution
• Drove prompt resolution to escalated situations
• Provided pre-sales support for SharePoint solutions
• Developed documentation for internal & customer-facing SharePoint solutions
• Ensured excellent communication within & outside of the SaaS Support Team
• Participated in on-call rotation to provide 24x7x365 infrastructure support for the SharePoint Hosting Services environment
• Provided Level 2 phone support as needed
• Core Confidential -based infrastructure technologies: Windows Server 2003/2008, Active Directory, Terminal Services, Hyper-V, Virtual Server, SQL Server 2005/2008, ISA Server, ForeFront Security

Consultant - Senior SharePoint Engineer

Confidential, Rockville, MD

Responsibilities:

• Provided consulting services for multiple clients among them being a major international telecommunications company & a large international hospitality & marketing conglomerate
• Multiple projects involving Confidential SharePoint, Exchange Server, Live/Office Communications Server and Project Server products
• Developed detailed SharePoint managed service offerings, support models, ROI & TCO analyses
• Design, installation & configuration of entire infrastructure environments which included the network components & the physical & virtual servers. Installation & configuration of physical & virtual servers included all underlying components of the Windows Server OS, IIS & SQL Server. In many instances, load balancing and high availability technologies were employed, such as MS Windows Server Network Load Balancing (NLB), MS Server Clustering Services (MSCS) and SQL Server Failover Clustering, to deliver a highly performing, available, scalable & failure resistant solution.
• Provided leadership, consulting & evangelism for migration of existing sites & creation of new sites in new & existing SharePoint 2003 & SharePoint 2007 environments
• SharePoint administration overseeing all SharePoint servers, portals, sites & operations
• Integration with other MS products such as MS Office, Exchange Server, Project Server & InfoPath
• Conducted business analysis meetings & sessions with key personnel to determine all business requirements that would drive portal & site branding, design & functionality decisions
• Developed & delivered technical documentation for SharePoint administration
• Provided oversight, leadership & delivery of SharePoint
• Server virtualization using Confidential Hyper-V and VMware

Consultant

Confidential, Tempe, AZ

Responsibilities:

• Provided consulting services for multiple clients among them being a major international banking & financial institution, a large food products manufacturer, a major software publisher, a world leading mining company, a major metropolitan area public utility company & a state superior court system
• Multiple projects involving Confidential SharePoint and Live Communications Server products
• Developed detailed SharePoint managed service offerings & support models
• Design, installation & configuration of entire SharePoint infrastructure environments which included the network components & the physical & virtual servers. Installation & configuration of physical & virtual servers not only included SharePoint but also all underlying components of the Windows Server OS, IIS & SQL Server. In many instances, load balancing and high availability technologies were employed, such as MS Windows Server Network Load Balancing (NLB), F5 BigIP, MS Server Clustering Services (MSCS) and SQL Server Failover Clustering, to deliver a highly performing, available, scalable & failure resistant solution.
• Provided leadership, consulting & evangelism for migration of existing sites & creation of new sites in new & existing SharePoint 2001, SharePoint 2003 & SharePoint 2007 environments
• SharePoint administration overseeing all SharePoint servers, portals, sites & operations
• Integration with other MS products such as MS Office, Exchange Server, Project Server & InfoPath
• Customizations of SharePoint environments with deployment of web parts, web.config files & css files
• Conducted business analysis meetings & sessions with key personnel to determine all business requirements that would drive portal & site branding, design & functionality decisions
• Developed & delivered technical documentation for SharePoint administration
• Server virtualization using Confidential Hyper-V and VMware

Consultant - Systems Administrator/Engineer

Confidential, Conshohocken, PA

Responsibilities:

• Conducted a server migration & upgrade project as part of server replacement lifecycle
• Performed installation & configuration of Windows 2000/2003, IIS, SQL, Virtual Server, VMware, ColdFusion & Conisio servers
• Provided expertise on Windows 2000/2003, IIS, SQL, Virtual Server, VMware, ColdFusion & Conisio & other operations issues
• Performed server hardening using tools & techniques such as: Confidential security tools; installation of all operating systems, software, patches & updates from known & approved sources; removal of unnecessary software, services & drivers; disabling, deleting or changing the names & passwords of default &/or unused accounts; and enforcing security standards & policies
• Windows 2000/2003, IIS, SQL, Virtual Server, VMware, ColdFusion & Conisio administration
• Interfaced with Development, Testing & Data Center Operations personnel to resolve issues
• Server virtualization using Confidential Virtual Server and VMware

Consultant - Business Analyst & Systems Administrator

Confidential, Phoenix, AZ

Responsibilities:

• Business Analyst providing leadership, consulting & evangelism for Intranet Redesign Project involving migration of existing sites & creation of new sites into a new SharePoint 2003 environment
• SharePoint administration overseeing all SharePoint servers, portals, sites & operations
• Provided expertise on Windows 2000/2003, IIS, SharePoint & SQL servers & other operations issues
• Windows 2000/2003, IIS, SharePoint, SQL & CorasWorks administration
• Interfaced with Development, Testing & Data Center Operations personnel to resolve issues

Consultant - SharePoint, Windows & VMware Systems Administrator

Confidential, Chandler, AZ

Responsibilities:

• SharePoint administration overseeing all SharePoint servers, portals, sites & operations
• Windows 2000/2003, IIS, SQL & VMware administration
• Performed installation & configuration of Windows 2000/2003, IIS, SharePoint, SQL & VMware servers
• Proactively monitored performance & performed maintenance to ensure server reliability & uptime
• Provided expertise on Windows 2000/2003, IIS, SharePoint & SQL servers & other operations issues
• Performed server hardening using tools & techniques such as: Confidential security tools; installation of all operating systems, software, patches & updates from known & approved sources; removal of unnecessary software, services & drivers; disabling, deleting or changing the names & passwords of default &/or unused accounts; and enforcing security standards & policies
• Interfaced with Development, Testing & Data Center Operations personnel to resolve issues
• Server virtualization using VMware

Consultant - SharePoint & Windows Systems Administrator

Confidential, Marshall, MN

Responsibilities:

• Primary SharePoint Administrator overseeing all SharePoint servers, sites & operations
• Windows 2000/2003, IIS, & SQL administration
• Performed installation & configuration of Windows 2000/2003, IIS, SharePoint & SQL servers
• Proactively monitored performance & performed maintenance to ensure server reliability & uptime
• Provided expertise on Windows 2000/2003, IIS, SharePoint & SQL servers & other operations issues
• Performed server hardening using tools & techniques such as: Confidential security tools; installation of all operating systems, software, patches & updates from known & approved sources; removal of unnecessary software, services & drivers; disabling, deleting or changing the names & passwords of default &/or unused accounts; and enforcing security standards & policies
• Interfaced with Development, Testing & Data Center Operations personnel to resolve issues

Consultant - Application Developer

Confidential, Redmond, WA

Responsibilities:

• Windows XP/2000/2003, IIS, SQL, VSS & Altiris administration
• Performed installation & configuration of Windows 2000/2003, IIS & SQL servers
• Used Altiris, sysprep, PXE & WinPE to image & deploy Windows 2000/2003, IIS & SQL servers
• Developed VBS & WMI scripts for automated server installation, configuration & management
• Proactively monitored performance & performed maintenance to ensure server reliability & uptime
• Performed server hardening using tools & techniques such as: Confidential security tools; installation of all operating systems, software, patches & updates from known & approved sources; removal of unnecessary software, services & drivers; disabling, deleting or changing the names & passwords of default &/or unused accounts; and enforcing security standards & policies
• Interfaced with Development, Testing & Data Center Operations personnel to resolve issues
• Project lead for Longhorn deployment planning project which involved familiarization with Longhorn internals

Consultant - Systems Administrator

Confidential, Seattle, WA

Responsibilities:

• Windows XP/NT/2000/2003, IIS, SharePoint, SQL, Veritas & VMware administration
• Performed installation & configuration of Windows NT/2000/2003, IIS & VMware virtual servers
• Performed server consolidations & migrations converting physical servers to VMware virtual servers
• Proactively monitored performance & performed maintenance to ensure server reliability & uptime
• Provided expertise on Windows 2000/2003, IIS, SharePoint & SQL servers & other operations issues
• Performed server hardening using tools & techniques such as: Confidential security tools; installation of all operating systems, software, patches & updates from known & approved sources; removal of unnecessary software, services & drivers; disabling, deleting or changing the names & passwords of default &/or unused accounts; and enforcing security standards & policies
• Performed on-call & other duties as required
• Interfaced with Development, Testing & Data Center Operations personnel to resolve issues

Consultant - Systems Engineer

Confidential, Redmond, WA

Responsibilities:

• Windows XP/NT/2000/2003, IIS, ISA, SharePoint, & SQL administration
• Server & client build, installation, configuration, verification & administration
• Successfully implemented automated unattended server & client installation & imaging solution using Windows Server 2003 ADS, SysPrep, WinPE & Total Control
• Performed server hardening using tools & techniques such as: Confidential security tools; installation of all operating systems, software, patches & updates from known & approved sources; removal of unnecessary software, services & drivers; disabling, deleting or changing the names & passwords of default &/or unused accounts; and enforcing security standards & policies
• Development & management of installation & operational documentation
• Responsible for overall management of lab, testing, pre-production & production server environments, including maintenance, troubleshooting, alerting & monitoring
• Interfaced with Development, Testing & Data Center Operations personnel to resolve issues

Consultant - Systems Engineer

Confidential, Redmond, WA

Responsibilities:

• Windows NT/2000/2003, IIS, SharePoint, SQL, & Source Depot administration
• Server & software build, installation, configuration, verification & administration
• Performed server hardening using tools & techniques such as: Confidential security tools; installation of all operating systems, software, patches & updates from known & approved sources; removal of unnecessary software, services & drivers; disabling, deleting or changing the names & passwords of default &/or unused accounts; and enforcing security standards & policies
• Development & management of installation & operational documentation
• Interfaced with Development, Testing & Data Center Operations personnel to resolve issues
• Improved Lab Operations via successful deployment & implementation of a lab web site, automated unattended server installations & crucial server monitoring
• Managed successful lab move including coordination with move team and implementation of network IP segment, DC, DNS & WINS changes
• Windows 2003 & UDDI software testing