SUMMARY:

• Strong willingness to learn and get certified in new technology and software
• Energetic self - starter with strong communication skills and work well independently or on a team
• Flexible & highly dependable
• Highly motivated and a creative problem-solver who rapidly adapts to changing demands
• Highly proficient in hardware and software configurations
• Expert level troubleshooting skills
• Government Secret Security Clearance

TECHNICAL SKILLS:

Hardware: Copper, Fiber Optic Cabling, and Media Converters Brocade, Cisco, Dell, and Juniper Routers and Switches Single Switch, Switch Stacking, and Switch Chassis SonicWall, ASA 5500 Firewalls, VPNs and WAN Acceleration Devices IBM, HP, and Dell Servers IBM, HP, Dell, Apple PCs, Workstations, and Laptops Thin Clients & Tablets Mother Boards, Video & Sound Cards, Monitors, CD - ROM Drives, Memory Chips, IDE/EIDE/SCSI/SATA Hard Drives, Tape Backup Drives, UPS, Scanners, and Printers

Software: Proficient with DOS - Windows 10 Server 2003 - Server 2012 VMware vSphere Active Directory Microsoft Office Suite, Microsoft Office 365 & Exchange Management Cisco IOS, Cisco Unified CM, Cisco Unity, Cisco Prime Infrastructure, and Cisco WAAS CM Norton Anti-Virus, GHOST, Remote Desktop, Wireshark, FTP Server, PuTTY, and SecureCRT Solar Winds HP Openview RAID

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential, Cherry Hill, New Jersey

Responsibilities:

• Provides network technology specialist support including after-hours support for the onsite and remote locations that has a 24 x 7 service level agreements as part of the on call rotation
• Participates in root cause analysis of identified network performance issues and implements solutions that will prevent the problem from reoccurring
• Performs a variety of duties including monitoring network capacity and performance, installation, testing, configuration of hardware and software, and system or application implementations and/or upgrades
• Conducts repairs and maintains preventative maintenance schedules for hardware and software and access services
• Supports/participates in the building of data/voice infrastructure for new use or lifecycle replacement
• Works directly with key project team members such as; project managers, business analyst, technical leads, and business users to deliver new technologies and solutions
• Aids in the development of technical artifacts such as system and functional requirements, technical specification documents, and software testing scripts, for initiatives and projects
• Aids in the implementation and rollout of projects and/or work efforts and provides support to users
• Diagnosing and resolving problems in response to customer-reported incidents
• Purchases network hardware and software supplies
• Learns new technologies, tools and techniques as required

Network Engineer

Confidential, Cynwyd, Pennsylvania

Responsibilities:

• Manage, maintain, upgrade and own all aspects of the data center
• Manage, maintain, and upgrade IT Infrastructure equipment at company Global Headquarters
• Implement new network hardware device systems and associated software for the organization and its remote sites
• Investigate and analyze root causes of identified network performance issues
• Diagnosing and resolving problems in response to customer-reported incidents
• Manage and ensure the successful backup and restoration of all critical company data following industry accepted standards
• Ensuring security compliance by reviewing network permissions and access to systems while providing account maintenance
• IT liaison between internal support services and VOIP (voice over IP) vendor, assisting in troubleshooting issues and phone system configurations when needed
• Maintain network diagrams, documents, files and records pertaining to the network
• Any other duties as assigned by management

NMCI Network Engineer

Confidential, Philadelphia, Pennsylvania

Responsibilities:

• Install, configure, monitor, troubleshoot NIPRNET/SIPRNET network hardware, and routine maintenance as directed by site management
• Support onsite and remote site base team efforts that insure the site WAN (wide area network) /LAN (local area network) and network management environment is and remains reliable
• Provide both local and offsite support to CSRs regarding MACs (moves, adds or changes) or connectivity issues
• Identify, troubleshoot and resolve problems encountered by users of various servers, desktop systems, network, internet and other computer technology
• Conduct testing to evaluate interoperability, efficiency and compliance with existing network architecture standards
• Work with vendors to complete projects or resolve network related issues
• On-call duty with 24-hour support and matrix resource sharing with other locations
• Maintain network diagrams, documents, files and records pertaining to the network
• Writing job aids to assist in the solution implementation
• Volunteered to travel long distance to provide support for various projects where needed:

Network TechnicianIV

Confidential, New Jersey

Responsibilities:

• Install and test hardware and software configurations on HP, Dell, IBM Laptops, Desktops, Workstations, Storage Devices, and servers
• Download custom Images over the network and perform Image customizations
• Bios changes, upgrades & downgrades
• Hardware installations of memory, network cards, video cards, hard drives, CD-Rom drives, RSA II, SAS cards, and Network cards
• Set Raid levels on Servers
• Run custom scripts and perform IOS upgrades on Cisco Routers and Switches
• Custom hardware and software configurations on printers and UPS
• Work with co-workers or independently on projects and troubleshooting problems

PC Technician

Confidential, Gibbstown, New Jersey

Responsibilities:

• Performed computer repairs, upgrades, installations, and custom computer builds for clients
• Worked with customers to personalize their software and equipment