SUMMARY:

• Software Migrations: Windows XP to Windows 7. Lotus Notes to Microsoft Outlook
• More than 12 years of diversified experience in the design, delivery and maintenance of hardware, software and network solutions for Windows and MAC.
• Superior background providing technical support to professionals throughout all levels of the organization, including senior leadership.
• Utilized multiple systems including trouble ticket databases such as Remedy to record issues and resolution.
• Provided IT and desktop applications support including printer configuration, trouble shooting of system issues, and installation of new equipment.
• Ability to manage multiple responsibilities simultaneously and independently.
• Excels at working efficiently, effectively and independently in a fast - paced environment.
• Attention to detail and precision, solid work ethics concerning meeting deadlines and reliability.

TECHNICAL SKILLS:

Operating Systems: Windows 10/7/Vista/XP/2000, Mac OS, Linux/Unix, MS DOS, Mac OS X v10.6 (Snow Leopard) Mac OS X v10.7 (Lion), OS X v10.8 (Mountain Lion), OS X v10.9 (Mavericks), OS X v10.10 (Yosemite)

Cloud Computing: MS OneDrive, Google Docs

Languages: PeopleCode, SQL, HTML/CSS, C, C+, Visual Basic, PHP, ASP.Net, JAVA, COBOL

Networking: LAN & WAN trouble shooting. Network Auditing, DHCP, VPN, DNS, WDS, print server.

Methodologies: ActiveX, TCP/IP, Unit Testing, White Box Testing, Regression Testing, Integration Testing

Testing Tools: Quick Test Professional (QTP)

Software: Microsoft Office 2007/ 2010/ 2013, SharePoint, Office 365, Ghost, PeopleSoft, Photoshop, Dreamweaver, Remedy, Dot Net Nuke (CMS), Seibel, Front page

Hardware: SQL Server 2000/2005/2008/2012, print servers, VoIP, networking and telecommunications devices

PROFESSIONAL EXPERIENCE:

Confidential, East Rutherford, NJ

Senior Desktop Support Engineer

Responsibilities:

• Provided Level 2 support to over 100 employees, including remote support to branches in New York, Virginia and San Francisco via Citrix, WebEx and GoToAssist.
• Utilized Microsoft Active Directory to manage network users and groups in addition to applying security and other policies to deploy software.
• Process business areas security access requests and maintains overall security access to data resources.
• Created Sites and Sub-sites within the site collections for Various Departments and accordingly created new Site Permission levels and Groups forSharePoint2013 site.
• Developed and modified SharePoint user privileges as directed and in compliance with all standard operating procedures.
• Provided support for the SCCM infrastructure and standard desktop software.
• Develop and execute detailed test scripts and document test results Identify, document, and report all defects to technical support groups.
• Provide support for devices and applications on Windows and MAC platforms.
• Utilized Google Docs for managing internal records via Cloud infrastructure.

Confidential, New York, NY

Level 2 Desktop Support - Consultant

Responsibilities:

• Played a key role in the migration of 60 users from Windows XP to Window 7. Deliverables included, backing up co-workers files in preparation for migration, evaluating each PC for RAM memory specs and acquiring additional memory to support Windows 7 as needed. The phased deployment was completed with no downtime and no loss of production.
• Well versed in Implementing, Managing and Maintaining a Microsoft Windows Infrastructure including Active Directory, Group Policy, VPN, DFS, WINS, DNS, DHCP, IIS, IP-Addressing, Plan to offer Remote-Assistance to Client computers, file replications and logon scripts. Installing and configuring File and Print Servers.
• Provided site architecture and infrastructure, backend development using open source toolset (PHP, MySQL, Linux, etc.)
• Front end development with CSS and HTML/XHTML, organic search engine optimization and strategy, web systems administration, technical writing, marketing communications and online business consulting.
• Utilized Dot Net Nuke CMS platform to create web pages.
• Provided Microsoft SharePoint support via records management.
• Cleaned up and rewrote front end HTML and CSS to meet validation requirements.
• Updated and converted data into HTML code in Adobe Dreamweaver and used Adobe Photoshop to manipulate and format designs. Utilized Google Docs for managing internal records via Cloud infrastructure

Confidential

Information Technology Assistant

Responsibilities:

• Migration lead for the upgrade from an internal Records Management system to HP Trim. Ensured accuracy of data fields and data quality. Collaborated with programmers to remedy data errors, resulting in the successful system integration.
• Facilitated the development of filing systems, and maintained these to meet administrative, legal and financial requirements.
• Performed document imaging to facilitate the changeover from paper, film, microfiche etc. to electronic records management systems via electronic imaging techniques.
• Provided support for desktop and devices on Windows and MAC platforms.
• Facilitated overseeing the management of electronic and/or paper-based information.
• Provided a policy framework to guide staff in the management of their records and use of the employer's records system.
• Designed and facilitated Digital Forensics for 30 UN Staff. Provided an interactive experience for users by delivering interface simulation of numerous servers in order to demonstrate information recovery from hard drives, which had been physically destroyed.
• Distributed packages via Group policy across all the desktops and servers
• Reviewed and remediated software distribution failures and eliminated the problems that causes those failures
• Utilized NetSuite CRM+ to handle help desk ticket distribution to our IT team to ensure resolution of issues and provide a knowledge base for easy case management.

Confidential

Team Assistant - Consultant

Responsibilities:

• Led the testing and data accuracy of an FMT upgrade from Cognos version 7.3 to 8.4 to ensure completeness and accuracy of data before application testing by end-users and future deployment.
• Developed a Dates Tracking database in MS Access that tracked the document submission process for 16 peacekeeping missions and provided accountability for Financial Information Operations Services (FIOS).
• Discovered critical errors in reporting during testing of the new Funds Management Tool. Remedied the errors, preventing future budgetary misrepresentations.

Confidential, New York, NY

Student Support Specialist

Responsibilities:

• Automated a manual progress tracking system through the creation of an MS Excel spreadsheet that provided detailed data on 200+ students.

Confidential, Burke, VA

Computer Technician - Consultant

Responsibilities:

• Facilitated on a new payroll solution on behalf of 10 companies, each with classroom sizes of 10-30 students.
• Managed user requests via Remedy ticketing system to properly categorize, notate, and escalate issues to ensure prompt resolution.
• In charge of security administration including antispyware/malware updates and fixes for a key business client.
• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems
• Conducted On - line Support to customers concerning their computer problems

Confidential, New York, NY

Associate Staff Analyst - Consultant

Responsibilities:

• Technical deliverables included; testing SQL based programs, testing the voice recognition system for Confidential, performing Cobol programming, and serving as the organizational lead and Intake Coordinator for Confidential PeopleSoft HRMS.