IOC Analyst III Resume Austin, TX - Hire IT People

SUMMARY:

System administrator offering years of experience in a Windows/Unix/Linux environment and proficient in several flavors of Linux including Red Hat, CentOS and Ubuntu.
Solidly credentialed — achieved RHCSA v7 .
Strong grasp of computer security, assorted operating systems, numerous applications and mixed platforms.

SKILLS SUMMARY

Knowledge of the Linux kernel and kernel modules (RHEL/CentOS/Ubuntu/Debian)
Deploy, configure and maintain systems, including software installation, update, and core services (Apache/Nginx/SSH/OpenVPN/NFS/IPTABLES/Firewalld/DNS/DHCP/MySQL/bash)
Familiarity with open source tools, cloud administration, virtualization technologies, monitoring systems, hardware troubleshoot, tracking, resolution, escalation and routine maintenance with security updates, backups and recovery implementations (Vmware/Proxmox/Docker/LXC/KVM/Solarwinds/AppDynamics/Nagios/CommVault)
Strong technical aptitude and ability to research and solve complex issues independently
Customer Service, ITIL knowledge, Technical documentation, User and support
Languages: Spanish - native, English - fluent, Mandarin - beginner

WORK EXPERIENCE:

IOC Analyst III

Confidential, Austin, TX

Conduct systems support activities, such as network and server monitoring, troubleshooting, escalation and resolution.
Perform routine monitoring, administration, repair and maintenance of the products within the managed environments.
Modify, maintain and update software, such as firmware, drivers, anti-virus and Windows Service Pack updates, performed through a practice of Change Management, Configuration Management and Release Management.
Maintain Service Delivery to meet customer Service Level requirements which includes Disaster Recovery and Business Continuity planning, data security and recovery, and Production level policies and procedures.
Prepare and conduct system and programming tests requiring interfacing of hardware and software.
Create and update existing documentation of processes and procedures in support of administration tasks.

Managed Backup Administrator I

Confidential, San Antonio, TX

Provides basic troubleshooting of backup and restore failures on multiple platforms with varied configurations, while maintaining consistent regular communication with Account Managers, management, and customers.
Performs data restorations for server, file system and or databases upon customer request, in a calm and controlled fashion while maintaining consistent communication with the customer.
Organizes regular audits of backup configurations to ensure quality of service.
Proactively looks to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide consistent FANATICAL customer service.

Tier I Service Desk Analyst

Confidential, Frisco, TX

Coordinated, diagnosed and provided troubleshooting for technical issues regarding network, servers, desktops and web.
Followed established processes and procedures (ITIL) to plan, install, test and implement computer system hardware and/or software technologies

Tier I Bilingual Helpdesk Analyst

Confidential, Dallas, TX

Provided support services for employees and clients with technical problems and information technology issues involving desktop, laptop and/or network services from local personnel or employees using remote access, phone or email
Provided solutions using specific product knowledge, system utilities and operating environment

System Administrator

Confidential,Havana, Cuba

Install, configuration, administration and maintenance of the following technologies: Windows(XP, Vista, 7, 2003 Server), Linux (Ubuntu, SME Server)
Services FTP, MAIL, Web Proxy, Windows Domain Controller(Samba), SSH, Jabber, Web Server

System Administrator

Confidential ,Havana, Cuba

Install, configuration, administration and maintenance of the following technologies: Windows (2000, XP, Vista, 2000 Advanced Server, 2003 Server), Linux (Ubuntu, CentOS)
Services FTP, MAIL, Web Proxy, SSH, Jabber, Active Directory(Windows), Web Server