SUMMARY:

• Senior Mobile Engineer with 14 years of IT experience in manufacturing and healthcare. Sr. Domino Client Administration with emphasis on Confidential Server Administration and Client Mobile devices.
• Lotus Notes/Domino
• Lotus Notes Roaming
• Confidential and PDA Issues
• Confidential
• Lotus Notes/Domino
• Roaming/implementation/issues
• Confidential /PDA install and issues
• Service Pac updates
• XML file updates
• Production Rollouts
• Confidential Server Application updates
• CALKey/SRP Installation
• Built 6 new Confidential servers
• Lotus Domino/Microsoft Exchange 2008
• Trained IBM co - workers on Remedy ticketing system
• Managed new users
• Deleted Users
• Assigned Users to groups
• Managed Security levels for groups/users
• Created software packages for wireless push to devices

PROFESSIONAL EXPERIENCE:

Sr. Blackberry Administrator

Confidential, Dubuque, IA

Responsibilities:

• Created documentation for Confidential / PDA installs and issues.
• RFC/SR documentation for server updates and installs.
• Trained IBM co-workers on break/fix handheld issues.
• Trained IBM co-workers for RIM s.
• Senior level support for device/server management issues.
• Created software packages for wireless push to mobile devices.
• Troubleshoot and upgrade Domino 8.5.3 servers on 2008 Exchange Platform.

Confidential

Sr. Mobile Engineer

Responsibilities:

• Created documentation for Confidential / PDA installs and issues.
• RFC/SR documentation for server updates/ installs/ Remedy usage.
• Trained new IBM co-workers on Kaiser Policies.
• SME PDA Onebridge: Worked with Wireless Architects on upgrades and rollouts of software and device hardware.
• Highest level of support for device/Server Management issues.
• Built and added into production 6 new Confidential servers.
• Co-Managed load balancing on 22 Confidential servers, finishing 5 weeks early.
• Highest level Confidential wireless device support for 9,500 users. RIM named caller.

Confidential, Portland, OR

Subject Matter Expert

Responsibilities:

• The primary contact in the NW on level 2 & 3 PDA issues. Work closely with MCS and Vendor on troubleshooting issues. Work with SLT on PDA issues.
• SME Lotus Notes Administrator: Instrumental in the move of 5000 users from PRT-MAIL01/MAIL02/MAIL03 and PRT-MAIL04 to new mailservers PRT-MAIL05 and PRT-MAIL06. NW level 2 & 3 contact for break/fix Notes issues. Work closely with MCS on various NW Notes issues. Main contact for all NW clients and Notes issues. Responsible for all NW Lotus Mailfile termination removal, NW Database creations, NW Group Creation, NW Name Changes, NW Roaming setups, NW Re-s.
• SME Roaming Specialist: Only specialist for roaming issues in the NW. Work closely with developers and local field services on all issues that effect the NW.

Confidential, Portland, OR

Consulting

Responsibilities:

• Upgrading from Lotus Notes 5.8 to Lotus Notes 6.5
• Traveling to satellite offices to add PDA connectivity/services
• Upgrading image on desktops and laptops
• Fielding and correcting various Lotus Notes R5-R6 issues

Consultant

Confidential, Montgomery, IL.

Responsibilities:

• Day-to-Day Level III Customer Support of Lotus Notes and Domino Server Environment for 2500 users.
• Installation and management of software installs including license management of all client software.
• Perform complex application/technical problem identification and resolution for Lotus Notes and license installation and management.
• Develop and implement processes, or process improvements, to aid in managing software licenses.
• Plan and complete tasks to update Desktop images, system configurations or integrate in-house developed and /or purchased software solutions.
• Evaluate software for department use.
• Track and monitor all software installs into Track-It software tracking package
• Use of in house Software Request Order database
• Peregrine Help Desk tool
• Use of SMS Remote tool for installing software and Lotus Notes issues

Confidential, Chicago, IL

Consultant

Responsibilities:

• Help identify Internet mail duplications and potential problems
• Identify and correct Notes duplicate mail files
• Correct name changes ( ADMINP process)
• Troubleshoot Domino Directory name problems
• Create delegation profiles
• Work closely with over 15,000 users on notes client issues
• Worked with Tumbleweed Spam Server Block & release messages
• Deal with client network/notes issues
• Closing up to 102 tickets per week
• Re of users
• DK Help Desk Knowledge Tool
• Troubleshoot Notes Client Security Issues
• Troubleshoot secure internet database client access issues
• Troubleshoot Remote dialup client issues
• Remote user setup
• Remote laptop setup
• Notes client workstation setup
• Research to upgrade Quickplace from 3.0 to 3.0.1a
• Sametime troubleshooting (IM and Message Board)

Confidential, Mt.Prospect, IL

Consultant

Responsibilities:

• Lotus Notes Help Desk Lead III for 32,000 seat environment
• Interact with senior level management on Notes issues
• Team Lead for 5 Notes Administrators in help desk area
• Check on customer satisfaction after tickets are closed
• Make sure customers are in touch with ticket progress iNotes troubleshooting and resolution
• Sametime and workstation conferencing
• Remote VPN troubleshooting
• Re of users
• PDM/AHD Help Desk Knowledge Tool
• Troubleshoot GSX/LAN Security Issues

Confidential, Itasca,IL

Sr. Lotus Notes Administration Consultant

Responsibilities:

• Create delegation profiles
• Check server logs daily for errors
• Monitor & maintain ISP connected mailboxes
• Create agents for administration process
• Created agents that locked down Hub Address Book and only allowed 4 access points for Admins and Help Desk.
• Helped client isolate the hub from corruption, replication conflicts and unauthorized access.

Confidential, Plainfield, IL

Senior Lotus Notes Administrator

Responsibilities:

• Successfully completed migration of 2000 seats from Microsoft Mail to Lotus Notes 4.6 mail using Binary Tree software.
• Managed 7 International Administrators
• Managed 6 help desk personnel
• Taught use of new 4.6 and 5.05 software to administrators, users, and executives
• Deployment of Notes 4.6 and 5.05 to desktops and laptops
• Setting and maintaining standards for mail users and administrators
• Travel to US satellite offices for migration, teaching, and troubleshooting
• Documentation of all Notes upgrades, databases, laptops, desktops, servers for users, administrators and executives
• Managed and completed Notes R4.6 to R.5.05 upgrade worldwide
• Troubleshoot LAND/LAN/WAN/ISP/VPN/DSL interference problems with Domino Servers
• Log and troubleshoot specific Notes problems for 63 domestic and international Domino servers
• Setup/Repair/Replace/Monitor Domino servers
• Set up Domino R5.07 WEB server
• Addressed Domino security issues for WEB
• Converted 4.6 databases for WEB access
• Help identify Internet mail duplications and potential problems
• Identify and correct Notes duplicate mail files
• Correct all name changes (ADMINP process)
• Troubleshoot Domino Directory name problems
• Create delegation profiles
• Create Notes IDs
• Respond to requests for deleted id access
• Check server logs daily for errors
• Monitor & maintain ISP connected mailboxes
• Create agents for administration process
• Laptop and remote connectivity problems

Confidential, Downers Grove, IL

Lotus Notes Administrator

Responsibilities:

• Actual conversion of mail files from Microsoft to Notes using BinaryTree.
• Deployment of Notes to Desktops and Laptops.
• Migration of all mail to their respective mail files.
• Lotus Notes Administrator: April 1998 to October 2, 1998, I assisted in the migration of the 1200 seat conversion from CCmail to Lotus Notes Mail for the law firm of McDermott Will & Emery. My duties included:
• Help desk escalations
• Desktop escalations
• Help identify Internet mail duplications and potential problems
• Managed CCMail NAB
• Identify and correct Notes duplicate mail files
• Correct all name changes (ADMINP process)
• Troubleshoot all problems in the Mail Change Database. (10-20 daily)
• Troubleshoot NAB name problems
• Create delegation profiles
• Create Notes IDs (50-66) daily
• Managed two mail databases for inquires
• Managed Archive Name Database
• Respond to requests for deleted id access
• Add, trouble shoot, and make corrections to 750 groups
• Check server logs daily for errors