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It Support Manager / Systems Support Administrator Resume

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Chicago, IL

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SUMMARY:

  • Highly capable of performing routine audits of systems and software with the ability to analyze, isolate and resolve technical issues. Well verse in maintaining the Core data processing system, designing and testing the Core Disaster Recovery Plan including system backups and redundancy. Working knowledge of spreadsheet and database software.

TECHNICAL SKILLS:

O/S: Unix, Linux, Windows, Windows Server 2016, OSX

Applications and Technologies: SCCM, MS Office (Excel, PowerPoint, Publisher, Outlook, Word) SharePoint, Jira, Confluence, PowerShell, Bloomberg, Norton Antivirus/ Endpoint, Mozy Pro, Exchange, LogMeIn, VMWare ESXi, Citrix XenApp, VPN, AD, DHCP, DNS, LAN, WAN, SQL, Mobile Iron, Service Now, Cisco Meraki, Jamf, VOIP

PROFESSIONAL EXPERIENCE:

IT SUPPORT MANAGER / SYSTEMS SUPPORT ADMINISTRATOR

Confidential - Chicago, IL

Responsibilities:

  • Managed IT Help Desk staff and ensure that SLA's are not breached for 100+ end users. Analyze end user requests to make recommendations at CAB meetings for technology, process, and changes that adhere to ITIL framework. Head Project Coordinator for the migration to Windows 10 utilizing various aspects of SCRUM, Agile and Waterfall.
  • Configure and package applications for distribution using SCCM. technicians regarding routine system updates or procedural changes and updating documentation. Implements, monitors and maintains database security, including creating and maintaining users, roles and privileges for the database.

IT SUPPORT MANAGER / SYSTEM ADMINISTRATOR

Confidential - New York, NY

Responsibilities:

  • Managed 200,000+ requests annually while focused on driving and improving services on behalf of the business. Ensured SLA's are not breached by coordinating with numerous departments and support groups. Vendor and contract management along with network and system implementation. Ensuing configurations adhere to scheduled Go live date for private physicians.
  • Identified potential areas for wide system outage and initiated analysis and resolution. Optimized systems performance and resolved system hardware / software error messages, storage and hardware configuration problems.

DESKTOP SUPPORT SPECIALIST/TECHNICIAN / SYSTEM ADMINISTRATOR

Confidential - New York, NY

Responsibilities:

  • Successfully deployed, configured and repaired all hardware and software for workstations, phones and internal / external peripheral equipment. Performed escalated and advanced workstation and server software troubleshooting.

IT HELP DESK SPECIALIST/TECHNICIAN

Confidential - New York, NY

Responsibilities:

  • Configured and managed performance of all PC systems and telecommunications; installs, configures and maintains back-end and front-end systems, as well as LAN and WAN connection at remote sites.
  • Provided network administration that included LAN troubleshooting and resolution; supported 400+ end-users with computers, network systems and peripheral devices.

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