Lead Wellness Advisor/Manager Resume Scottsdale, AZ - Hire IT People

SUMMARY:

Experience in holistic nutrition and wellness, sales, project coordination and events, and office and retail management.
Reliable, positive and dedicated professional offering more than 21 years experience in customer service field, including self - employment.
Team player, customer-focused and strong work ethic committed to assisting clients.
Organized, flexible, with strong proactive problem-solving skills.
Educated in holistic nutrition, interior design and marketing.

PROFESSIONAL EXPERIENCE:

Lead Wellness Advisor/Manager

Confidential, Scottsdale, AZ

Responsibilities:

Assisted in managing clinic in high-volume retail massage/facial spa.
Maintained excellent sales closing that resulted in 20-30% boost in sales.
Educated customers on advantages of massage and facials.
Supervised and coached front desk wellness advisors and delegated work tasks resulting in met or exceeded deadlines.
Anticipated problems, handled difficult customers, and resolved and expedited customer service issues resulting in satisfied clients and enhanced image.
Coached massage therapists resulting in enhanced customer service.

Interior Design Assistant

Confidential, Scottsdale, AZ

Responsibilities:

Assisted Sarah Greene, an eco-friendly designer with all aspects of design.
Designed interiors for residential and commercial clients.
Conducted client consultations, recommended client designs, decorated models, selected materials and drew up floor plans resulting in satisfied clients.

Interior Advisor

Confidential, Phoenix, AZ

Responsibilities:

Sold furniture and accessories at model home outlet.
Assembled merchandise resulting in appealing product displays and increased sales.

Senior HR Assistant

Confidential, Valhalla, NY

Responsibilities:

Assisted 800+ employees with many HR-related matters.
Involved with disability, HR policies, terminations, exit interviews and new hire orientations.
Identified cause of payroll systems problem, initiated and conducted re- of six attendance processors resulting in over 80% reduction in complaint calls within just one month.
Escalated resolution of incorrect W-2s for eight relocated employees by collaborating with payroll outsourcer resulting in production of correct W-2s by tax deadline.
Coordinated file audit project resulting in completion three months ahead of time.

Interior Designer and Decorator

Confidential, Montrose, NY

Responsibilities:

Art and design business conducting client consultations and managing design projects
Designed homes for high net worth clients including actors Christopher and Dana Reeve

President

Confidential, Montrose, NY

Responsibilities:

Nationwide holistic pet products extensive catalog resulting in many satisfied clients

Staff Manager

Confidential, White Plains, NY

Responsibilities:

Coordinated consolidation and outsourcing of matching gift programs, which resulted in an annual savings of $100,000 annually. Participated in contract negotiation and policy decisions, form design, data conversions, communications plan and accounting procedures.
Initiated environmental matching gift program, which increased annual funding to environmental community by over $5,000.
Initiated and managed successful NYNEX Summer Arts Festival, a lunchtime cultural program for employees.