SUMMARY:

• Sharp, results - oriented professional with extensive experience driving all aspects of technology projects and infrastructure operations for a broad collection of clients and companies.
• Diverse range of systems and network expertise, combined with strong leadership skills and the ability to quickly understand business needs, establish rapport with teams, and steer complex initiatives in an array of high-demand business environments.
• Unsurpassed technical writing background, utilized to develop and deliver clear, concise documentation, manuals, and SOPs that are critical for optimizing IT processes and procedures.
• Resource Management • Risk Mitigation • Contingency Planning • Team Leadership
• Technology Planning • Solutions Development • Change Management • Customer Service
• Infrastructure Management • Backup/Restore Services • Process Engineering
• Server Consolidation & Virtualization • Active Directory Implementation & Management
• Disaster Recovery • Business Continuity • Mission Critical Systems Support & Management
• Data Center Operations • Storage Implementation (EMC VMAX, NetApp, EqualLogic)
• Standard Operating Procedures (SOPs) • • Presentations • Technical Publications
• Part-11 Compliance for IT Validation (SOPs, Manuals, Processes, Applications, Hardware)
• White Papers • SLAs • Manuals (Installation, Deployment, Operations, Configuration)
• Request for Proposals (RFPs) • Corporate and HR business policies and procedures
• Visio Diagrams (Network, Process, Organization, Flow Charts) • Help Screens • Etc.
• Wrote and updated numerous types of documentation in order to support Data Center Operations, Administration, Policies, Change Management, Migrations, Moves, DR/BC, etc.
• Manage corporate personnel, duties, responsibilities, schedules, hiring, and termination
• Direct corporate business operations, team/vendor collaboration, and business development
• Provide direction/support for technical teams, client negotiation, and job assignments
• Server Farm Management, Service Level Agreements, hardware upgrades/retirement
• Server Maintenance, Patching, Service Packs, Inventory Control, KVM, etc.
• File Servers, SAN/NAS storage systems, Data Security, and Backup/Restore
• Disaster Recovery and Business Continuity Planning; Mission Critical Systems
• Change Management, Contingency Planning, and Network Testing
• Production, Development, UAT, and Network Troubleshooting
• Server Consolidation and Virtualization (Hyper-V and SSP)
• HVAC, UPS, Power Distribution, and Diesel Generator Backup
• Patch Panels, Managed Switches, VLANs, TCP/IP, CIDR, CAT 5/6, Coax, and Fiber
• Wireless Networking, Power over Ethernet (POE), Firewall configuration, and VPN setup
• Application, email, and DB Servers; High Availability, NLB, and Cluster Server
• Active Directory Design, Deployment, Management, Support, and Migration

TECHNICAL SKILLS:

Applications: MS Office 2013 OneNote Lync Visio ProjectAdobe Acrobat Remedy Visual Studio TFS ExchangeDynamics CRM DxStudio MS Publisher SharePoint

Virtualization: Hyper-V (SCVMM & SSP) VMware (WS, Server)

Appliances: Confidential /HP Database Consolidation Appliance (DBC)

Infrastructure: Altigen Telecom Avocent KVM Tape Libraries (LTO, DLT) Server RacksPower Circuits HVAC UPS Patch Panel CAT5/6 Fiber

Systems: Windows 8 Pro Windows Server 2012 Active Directory OpenVMS

Servers: HP ProLiant Dell PE Dell PE R900 IBM X-Series Blade Servers VAX/Alpha

Networking: LAN WAN Wireless VLANs VPNs DHCP DNS WINS POESwitches (ProCurve, Cisco, Netgear, Adtran, Linksys, 3Com)Firewalls (Cisco PIX, Watchguard, Netgear, Sonicwall, Juniper)

Monitoring: SCOM HP Insight Manager Dell OpenManage

Backup: MS Backup ArcServe Backup Exec OpenVMS Backup

Security: SSL SSH TFTP Baseline Security Analyzer Anti-Virus

Storage: QNAP EqualLogic NexSAN IBM EX500 SCSI iSCSI Fiber HBA DFS

High Avail: MSCS Terminal Server NLB

Cloud: Documented SaaS, PaaS, IaaS services

PROFESSIONAL EXPERIENCE:

VP & principle consultant

Confidential

Responsibilities:

• Direct all aspects of Business Development for Adisys, US and International clients
• Manage Professional Services team, IT staffing, and Offshore Services in India, China, Malaysia, Singapore, and Hong Kong
• Oversee corporate operations and help support internal Dynamics CRM software development
• Work to expand the company in all areas of operations nationally and internationally
• Provide services as a Project/Program Manager, Senior Systems Engineer, Technical Writer, or Disaster Recover & Business Continuity Specialist for Adisys clients
• Supervise and manage the corporate network infrastructure, Server 2012 AD, Hyper-V, SharePoint, Exchange, Dynamics CRM, SCVMM, storage systems (RAID, SAS, SCSI, and SATA), client/server hardware, laptops, and procurement
• Hardware supported: HP ProLiant and Dell PowerEdge

Confidential

Infrastructure Project Manager

Responsibilities:

• Manage server/storage HW installs/upgrades for Boeing USA datacenters
• Manage the installation and upgrades for EMC VMAX SAN hardware
• Manage the installation and upgrades for Dell EqualLogic SAN/NAS hardware
• Manage the installation and upgrades for NetApp SAN/NAS hardware
• Manage the installation and upgrades for Cisco fiber channel data switches
• Manage the installation and upgrades for HP ProLiant DL380 servers
• Coordinate with vendors and various Boeing/CSC departments to manage/support projects
• Hardware supported: HP ProLiant DL380, EMC VMAX, Dell EqualLogic, NetApp, Cisco/EMC switches (data/IP)

Senior Server Engineer

Confidential

Responsibilities:

• Analyzed all MS Windows based servers for Patching requirements
• Compared the Qualys report against each Windows Server for patching details
• Updated my findings in MS Word and Excel documentation for management
• Hardware supported: HP ProLiant, Dell PowerEdge, and IBM X-Series

Infrastructure Operations PM

Confidential

Responsibilities:

• Managed numerous Infrastructure based projects and non-project based tasks
• Submitted and Supervised requests for Infra Services, supplies, and procurement
• Worked with MLS for all Infrastructure service requests in Redmond Ridge 1
• Provided support for AT&T on all datacenter requests for SOS production services
• Supported numerous internal procedures for purchase orders and receiving
• Hardware supported: HP ProLiant, Dell PowerEdge, SCVMM

Technical Writer

Confidential

Responsibilities:

• Wrote docs for Windows Azure-provided DNS and Using your own DNS server (BYOD)
• Provided documentation on Confidential cloud services including SaaS, PaaS, and IaaS
• Hardware supported: HP ProLiant, Dell PowerEdge, and SCVMM

Technical Writer

Confidential

Responsibilities:

• Wrote documentation for the Database Consolidation Appliance for Confidential /HP including the Deployment Guide, Operations Guide, Configuration Guide, and Consolidating Databases Using Virtualization Planning Guide.
• Published Consolidating Databases Using Virtualization Planning Guide as an MS White-Paper.
• Created processes and procedures involving the use and administration of Hyper-V, SCVMM, SSP, and P2V.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Worked with numerous senior level engineers from MS and HP to compile the necessary technical information.
• Delivered a 4-page Datasheet to Confidential for the Hyper-V Extensible Switch.
• Responsible for developing a 15-page white paper for the Hyper-V Extensible Switch and the Cisco Nexus 1000v.
• Reviewed lessons for Confidential Virtualization using Hyper-V, SCVMM, and the Self-Service Portal (SSP).
• Managed storage space on SharePoint 2010 for project related technical publications for Prowess and Confidential .
• Hardware supported: HP Universal Rack 10642 G2 Shock Rack, HP BLc3000 Blade Enclosure, HP BL465c G7 Blade, HP BLc VC Flex-10 Enet Module, HP BLc3000 Dual DDR2 Onboard Admin Kit, HP E XG Switch, HP E G al Switch, HP P2000 G3 10GbE iSCSI MSA Array, HP Storage-Works D2700 Disk Enclosure, RAID, SAS, SATA, SCSI

Program Manager

Confidential

Responsibilities:

• Managed Incident Coordination for MSN Live Site Engineering for 24x7 operations
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Functioned as the Communications Duty Officer for all USA MSN outages and tracked issues through resolution.
• Hardware supported: HP ProLiant, Dell PowerEdge, and SCVMM

Technical Writer

Confidential

Responsibilities:

• Significantly improved the accuracy and clarity of Confidential publications (including 3-Year Roadmap and Media Kit) - rewrote documentation using MS Office, Visio, and Adobe Acrobat, and used SharePoint 2010 for team collaboration.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Ensured optimal usability and integrity of publications by collaborating with other PMs to collect technical information - led meetings to evaluate and validate completed documentation for my projects.
• Hardware supported: None specific

Principle Consultant

Confidential

Responsibilities:

• Ensured success of ongoing operations through creation of documentation, manuals, and SOPs, knowledge transfers, and Visio drawings; monitored database and Bing Maps backups and restores.
• Optimized critical operations through oversight of key systems including Dynamics CRM case management and ticketing. Resolved issues and oversaw maintenance of Dynamics CRM scale groups and server inventory; managed Hyper-V servers, SCVMM, SCOM, QNAP NAS, MSCS, server mirroring, NLB, Active Directory, backend applications, and procurement.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Improved server uptime and event monitoring by managing the rollout of SCOM 2007 - configured thresholds, enhanced alert triggers, responded to alerts, and resolved detected issues.
• Hardware supported: HP ProLiant, Dell PowerEdge, QNAP SAN, RAID, SAS, SCSI, SATA

Infrastructure Lead

Confidential, Folsom, California

Responsibilities:

• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Boosted efficiency through development and validation of improved procedures for building DHEG back-end servers and networks, which were utilized by numerous US and international healthcare clients.
• Enhanced 24x7 data center operations and infrastructure management through administration of diverse projects. Additionally, supported critical applications including MSCS, SQL 2005, IIS, SCOM, and SCCM.
• Performed project management, installations of server racks, servers, storage, networking, applications, OS, Active Directory design and deployment, corrected inaccurate documentation for Part-11 compliance manuals and SOPs, and supported supply vendors and procurement.
• Hardware supported: HP ProLiant and Dell PowerEdge, Storage (RAID, SAS, SCSI, and SATA)

Senior Network Engineer

Confidential, Morgan Hill, California

Responsibilities:

• Corrected network problems by resolving an issue with MSTP storms on the corporate network - uncovered an incompatibility with faulty 3-com switches and replaced them with HP Procurve switches.
• Hardware supported: HP ProLiant, Dell PowerEdge, HP Procurve Switches, 3-COM switches

Project Manager

Confidential, San Jose, California

Responsibilities:

• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Protected critical operations through leadership of DR/BC initiative - wrote all manuals and SOPs, designed DR procedures for core servers and applications, and developed failover procedures for the MPLS network.
• Inventoried all server systems and applications.
• Hardware supported: HP ProLiant and Dell PowerEdge

IT Manager

Confidential, Mountain View, California

Responsibilities:

• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Supervised team on infrastructure operations projects, managed vendor relations, and equipment procurement, while driving activities of 2 datacenters and a storage center; managed supply vendors and procurement.
• Improved LAN performance through reconfiguration of Cisco and Procurve switched network; desktop systems deployment; additionally, centralized corporate data storage with deployment of an EqualLogic PS400E iSCSI SAN.
• Boosted security through introduction of a new backup strategy that utilized Backup Exec for all servers and data storage. Performed DR/BC Planning, and wrote associated manuals and SOPs for Infrastructure Operations.
• Delivered support across a wide range of technologies including Active Directory, Oracle, SQL, Exchange, SharePoint, and basic support for Linux. Managed the Altigen phone system, and teaming with the vendor on support.
• Hardware supported: HP ProLiant, Dell PowerEdge, IBM X-Series, switches (HP, Cisco, etc.), POE switches, WAPs, ADIC Tape Library, EqualLogic SAN (RAID, SAS, SCSI, and SATA), etc.

Technical Writer

Confidential, San Mateo, California

Responsibilities:

• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Spurred vital IT processes through delivery of key documents (for Email Encryption, EMC Firmware Upgrade, Global Solutions, Server Build, Mobile Data Encryption, and Information Security).
• Facilitated communication to overcome challenges posed by disconnections between various IT groups.

Senior Systems Engineer

Confidential, Redwood City, California

Responsibilities:

• Safeguarded data through improvements to backup and restore procedures; took on management of NTFS file and group security, performed basic DR/BC planning, and authored associated documentation for Part-11 Compliance.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Fulfilled key technical needs and operations from Active Directory to support of data center, server farm, storage systems, and network operations; also administered MS Exchange, Lotus Notes, Remedy, and Change Management.
• Hardware supported: HP ProLiant, Dell PowerEdge, Adic Tape Library, RAID, SAS, SCSI, and SATA

OpenVMS Systems Engineer

Confidential, Palo Alto, California

Responsibilities:

• Enabled operators to perform advanced functions by writing a menu program in DCL that simplified complex tasks; authored DCL procedures to automate backup procedures. Provided daily performance updates to management.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Provided key support in a variety of areas including two ES45 Alpha servers and two HSG-80 SAN storage systems. Overcame poorly written IDX/Cache core application by actively gaining knowledge on unique support issues.
• Hardware supported: HP ProLiant, Dell PowerEdge, and HP Alpha Servers (OpenVMS)

Technical Writer

Confidential, Seattle, Washington

Responsibilities:

• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Wrote, validated, and reviewed heavy documentation for a U.S. Navy server consolidation project. Analyzed hardware/software configurations for server consolidation and improved documentation for PMs and engineers
• Hardware supported: HP/Compaq ProLiant and Dell PowerEdge

Infrastructure Lead

Confidential, Redmond, Washington

Responsibilities:

• Contributed to key program and change management efforts, maintaining Active Directory on multiple Forests, 100 ProLiant servers, and partnering with project leads on support issues and resource allocation in a 24x7 environment.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Drove Smart Phone pilot project through management/support of an Exchange 2003 cluster; additionally, supported SMS, MOM, MSCS, Terminal Server, and SharePoint to enhance data storage and team collaboration; supplies and procurement.
• Hardware supported: HP ProLiant, storage (RAID, SAS, SCSI, and SATA)

Infrastructure Lead

Confidential, Everett, Washington

Responsibilities:

• Managed the infrastructure, network administration, data center operations in a 24x7 environment, supplies and procurement.
• Enabled better tracking of laboratory biological samples through Path/TOX, a high-end application implemented on two OpenVMS Alpha servers; optimized the network through deployment of HP Procurve switches.
• Deployed two SANs and a QLogic fiber switch; configured NTFS file and data security; directed migration from NT4 to W2K3 Active Directory; configured two W2K3 terminal server clusters; managed Exchange 5.5, SQL 2000, Symantec AV, Time Server II, WSUS, IIS, and XPEDE web services; and managed projects for new desktop deployment
• Rolled out HP T5000 Thin-Clients and setup terminal server applications, wrote manuals and SOPs for Infrastructure Operations and Part-11 compliance, and authored DCL scripts to automate procedures for OpenVMS.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Recognized with as Best Support Engineer of 2003.
• Hardware supported: HP ProLiant, Dell PowerEdge, HP Procurve, NexSAN (RAID, SAS, SCSI, and SATA), HBA

Technical Writer

Confidential, Woodland Hills, California

Responsibilities:

• Contributed innovative solutions to developers and QA engineers in effort to improve the Defense Messaging System (DMS); built development and UAT environments, and configured Windows 2000 Active Directory, SQL cluster, Exchange 2000 and 5.5, and an IBM SAN.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Prepared technical manuals for DMS and Robohelp screens; validated the entire installation process and coordinated with developers on all changes.
• Hardware supported: HP ProLiant, Dell PowerEdge, IBM X-Series, IBM EX500, storage (RAID, SAS, SCSI, and SATA)

Infrastructure Lead

Confidential, Stanford, California

Responsibilities:

• Preserved vital data through restoration of one of two Exchange 5.5 servers from a system crash that corrupted the information store; led 2-month testing effort to resolve a complex issue causing the OWA server to regularly crash.
• Introduced critical enterprise-wide antivirus protection through implementation of Norton Enterprise Anti-Virus server, as well as ScanMail on all Exchange servers, and upgraded servers to Windows 2003.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff; also managed supplies and procurement.
• Maximized efficiency through redesign of a production data center and delivered 24/7 support. Supported greater unity within the operations support team and helped develop long-term solutions for the IT infrastructure.
• Hardware supported: HP ProLiant, Dell PowerEdge, and IBM X-Series, storage (RAID, SAS, SCSI, and SATA)

PM/Technical Writer

Confidential, Walnut Creek, California

Responsibilities:

• Eliminated engineering and production issues with MSCS by providing solutions for corporate data centers nationwide, including full documentation and SOPs for project implementation.
• Designed separate solutions to upgrade existing DEC HSZ storage hardware with larger drives and rollout Quota Manager for data centers; authored all documentation and procedures; upgraded servers to Windows 2000.
• Created Flow Diagrams and Process Engineering to document IT Operational duties for SOPs and IT staff.
• Implemented new Kaiser backup strategy following testing of NetBackup, Backup Exec, and various DLT tape libraries from ADIC and Compaq.
• Hardware supported: HP (Compaq) ProLiant, storage (RAID, SAS, SCSI, and SATA)