SUMMARY:

• Experience in providing front end Windows 7 and XP and connectivity support and in a financial environment. Resolve end - user problems in network connections, TCP/IP, mainframe access, network printing, MS Office, email, Palm, Confidential, internet browsing and VPN. Experience in Windows XP to 7 migration/deployment including User Acceptance Test. Microsoft Certified in Windows 7.

TECHNICAL SKILLS:

Operating systems: Microsoft Windows 95, 98, NT 3.51, 4.0, 2000, XP and 7

Applications: MS Office 97-2010, Internet Explorer, Firefox, AT&T VPN

Remote Application: MS Remote Desktop, Dameware

PROFESSIONAL EXPERIENCE:

Confidential

Independent Consultant

Responsibilities:

• Provide XP, Windows 7, network and applications support to various individuals, small and large companies including HSBC and associates at Confidential . Perform upgrade and configure Windows XP Home, Professional and Windows 7. Install, troubleshoot, and maintain computer hardware and software. Support computer related hardware like digital cameras, mp3 and digital recording devices. Endusers and support. Research, evaluate and recommend computer hardware and software solutions for current and future implementations.

Confidential

Windows 7 Deployment Technician

Responsibilities:

• Assisted in Windows 7 migration. Post deployment support and of Windows 7 in a 1000 users environment. Resolved users' problems in network connections, TCP/IP, network printing, MS Office, email, VPN and internet browsing

Confidential

Desktop Support Consultant

Responsibilities:

• Provided hands on support of various hardware and software including Windows XP, MS Office in a 1000 users environment. Resolved users' problems in network connections, TCP/IP, network printing, MS Office, email, Confidential, virus/spyware, VPN and internet browsing. Supported multi-sites video conferences on Crestron systems. Provided phone and remote support to Los Angeles, San Francisco, Atlanta, Houston, Dallas, Boston and Mexico City offices. Developed VPN session for travelling executives. Provided off hour support to traveling executives in international locations.

Confidential

Desktop Support Consultant

Responsibilities:

• Provided hands on support of various hardware and software including Windows 2000/XP, Microsoft Office products and Lotus Notes in a 800 endusers environment. Resolved endusers' problems in network connections, TCP/IP, network printing, MS Office, email, Confidential, virus/spyware and internet browsing. Assisted with rollout of over 800 PC and laptops. Provided phone support to offsite locations.

Confidential

Exchange Migration Technical Analyst/Consultant

Responsibilities:

• Provided Confidential support associated with the migration. Provided Windows XP Professional technical support to 200 endusers in a Trading Floor and back office environment. Resolved endusers' problems in network connections, TCP/IP, network printing, MS Office, email, Confidential, internet browsing and market data issues involving Bloomberg, Reuters Plus.

Confidential

Trading Floor Support Consultant

Responsibilities:

• Provided front end and connectivity support for market data issues involving Bloomberg and Reuters Plus. Provided Windows 2000 technical support and to 300 endusers in a trading floor environment. Resolved endusers' problems in network connections, TCP/IP, mainframe access, network printing, MS Office, email, Palm Pilot, Confidential, internet browsing and market data issues involving Bloomberg and Reuters Plus. User accounts administration using Active Directory. Provided support to back office staff in multiple locations using remote software. Assisted in large scale moves to new location.

Confidential

Trading Floor Support/XP Migration Consultant

Responsibilities:

• Resolved users' problems in network connections, TCP/IP, mainframe access, network printing, MS Office, email, Palm Pilot, Confidential and internet browsing. Responsible for Windows NT 4.0 to Windows XP Professional migrations. Planned and implemented VLAN change for Institutional and Equity Trading Floor. Provided VPN support including travel to executives’ home. Assisted in large scale moves.

Confidential

LAN 1Technician

Responsibilities:

• Provided Windows XP, 2000, NT 4.0 and 3.51 technical support and to 600 users in 4 different sites. Resolved users' problems in network connections, network printing, MS Office, Citrix, mainframe access, web-based applications and email. Involved in Windows XP and 2000 PC deployment. Remote support using Dameware.

Confidential

AVP/Market Data/Trading Floor Support

Responsibilities:

• Provided front end and connectivity support for market data issues involving Bloomberg, Reuters and Bridge. Installed and troubleshooted Bloomberg DDE for Excel. Provided Windows NT 4.0 technical support and to 900 users with over 2000 workstations in the Equity Trading Floors. Resolved users' problems in network connections, TCP/IP, mainframe access, network printing, MS Office, email, Palm Pilot, Confidential and internet browsing. Assisted in large scale moves and PC deployment.

Confidential

Associate/Trading and Desktop Support

Responsibilities:

• Provided Window NT 4.0 support and in a 1700 users environment. Resolved users' problems in network connections, network printing, MS Office, email, and internet browsing. Installed and configured Windows NT 4.0 workstations in a Windows NT network. Provided after hour phone support to North and South Americas. Installed and maintained Avistar Video Conferencing System on the client desktop.

Confidential

Trading Floor Support

Responsibilities:

• Provided Window NT 3.51 and 4.0 technical support to users in a Fixed Income trading floor environment. Resolved endusers' problems in network connections, network printing, MS Office, email, market data and internet browsing. Installed and configured Windows NT 3.51 workstations in a Netware and Windows NT network. Configured printers for TCP/IP printing. Assisted in Windows NT 4.0 migration.