SUMMARY:

• Business - oriented IT professional with hands-on experience championing business process improvements / cost reductions and identifying the most cost-effective, value-added IT solutions - all while delivering service Confidential the scope of expectations. Full project lifecycle experience as a pre-planner, developer, consultant, and manager of small and large-scale (7+-figure) IT projects, consistently producing quality deliverables on schedule and on budget. An effective, articulate, and proactive communicator who readily gains the confidence and respect of senior executives, clients, direct / indirect reports, vendors and stakeholders; recommend solid long-term solution while fostering peak accountability and integrity.
• Characterized as a trusted liaison and point of escalation between IT and business, guiding industry leaders towards strategic, functional and operational optimization. Energetic leader, coach and mentor of sizable teams (up to 50) who readily gains employee confidence while utilizing their talents and knowledge to full advantage.

TECHNICAL SKILLS:

Core Technologies: Well versed in Cloud technologies (i.e.: AWS, Azure, Helion and Cloud Foundry) Proficient and expert in the Microsoft Windows Server and Active Directory. Advanced in Virtual technologies from Hyper - V, VMware and Citrix Advanced knowledge of SharePoint and Office 365

Strategy Enhancement: Identifying growth opportunities, expanding innovative programsDetermining strategies for advancement, and converting them into action plans and deliverables.

Leadership: Mentoring,, and recruiting technical and creative resources in a fast paced Moving environment.

Project Management: Analyzing needs, identifying solutions, executing pre-project work, developing processes and procedures, defining and piloting projects while maintaining budget guidelines

PROFESSIONAL EXPERIENCE:

Infrastructure Manager/Cloud Manager

Confidential

Responsibilities:

• Managed Jacksonville and MSP Data Center
• Implemented Okta SSO with Multi form factor
• Managed and configured data center migration from Jacksonville to Colo
• Managed Nutanix upgrade on VWware environment
• Managed Microsoft EA agreement with True Up
• Managed Citrix environment
• Managed and upgraded JDE from on premises to Cloud solution migrating JDE SSO
• Developed Powershell scripts to automate onboarding and offboarding with AD
• Decommissioned and removed 27 domain controllers to five running 2016: 2-MSP 2-Jax and 1 in Azure
• Cleaned GPO from and working on consolidation to less than 10
• Decommissioned and replaced all remaining 2003 servers and roadmapped to replace all 2008’s before January 2020
• Presented, built and deployed SCCM
• Wrote and deployed new patch policy
• Removed Sophos and deployed system work RedCloak
• Rebuilt and configured Tenable Nessus security scan
• Installed, configured and tested SRM on DR test with mission critical servers and achieved RTO of less than 24 hours
• Managed VMWare EA agreement
• Worked and created RFP for MSP upgrade from NetApp for Dell Nutanix
• Coordinated with Intermedia hosted exchange 2010 to exchange 2016
• Installed and configured Palo Alto firewall
• Worked with Egnyte by installing Egnyte syncs to eliminate file servers that connect with AD to control security groups and departmental access
• Deployed and configured SolarWinds as an IPAM solution
• Wrote several project charters including 2003 server replacement, Okta MFA implementation, Jacksonville data center migration, and MSP replacement to Los Angelos data center colo
• Worked with project manager and rolled out Airwatch MDM solution

Senior System Engineer

Confidential

Responsibilities:

• Experienced implementing web-based Information Technology solutions in arenas covering Information Portals, BI, Project Management, Materials Management, Maintenance Strategies, Procurement and Logistics Systems
• Setup and configuration of SharePoint services and applications on server and manage InfoPath templates
• Monitor server’s health, memory, and storage to ensure uninterrupted high performance and ensure anti-virus is kept current and run regular scans to monitor.
• Day to day ongoing maintenance of web front end and indexing servers.
• Administrated SharePoint Server 2010/2013 Development.
• SSRS, InfoPath and MVC Web App development.
• Work with Active Directory, PowerShell and ASP.Net Framework 3.5 - 4.5 development.
• Fulfilled NAMS access request within QKess; Worked with TOSC buybacks on QKess access control
• Worked trouble tickets for SharePoint support using Maximo
• Monitored and collaborated with Terramark (Verizon) cloud services
• Help transfer SharePoint data and records to NASA for the shutdown of ESC

Senior System Engineer

Confidential

Responsibilities:

• Worked with EMC storage
• Maintained and setup patching methods for VMware ESXI 5.5
• Extensive scripting with PowerShell and VMware CLI
• Participated on a security team with other staff to identify and mitigate vulnerabilities.
• Mentored junior team members and overseen work performed
• Plans and performs scheduled maintenance including backups and patching
• Manages the administration of both local and remote user accounts through Windows Active Directory
• Troubleshoots network and application problems
• Assists with tracking and managing hardware and software
• Documents server and network configurations
• Maintains "on-call" status for critical systems support

Senior System Engineer

Confidential

Responsibilities:

• Worked with NetBackup day to day policies including Go Forwards
• Maintained and worked with VMware ESXI 6 and VMWare Horizons 7
• Worked on and maintain policies for NetBackup including offsite with Iron Mountain finals and Go Forwards
• Help stabilize workflow issues with BPA
• Extensive scripting with PowerShell and VMware CLI
• Worked in Datacenter to install Confidential 3par system
• Built and maintained failover database clusters in multiple environment
• Participated fully in after hours (24 hour) on-call support.
• Participated on a security team with other staff to identify and mitigate vulnerabilities.
• Used SCCM 2012 on patch Tuesday to keep servers up to date to mitigate risks
• Communicated technical solutions in a user-friendly, professional manner as part of a team.
• Maintained and spearheaded separation of domains within company parameters including moving servers from one domain to another without trust setup in domain.

Disaster Recovery Coordinator (Project Manager)

Confidential

Responsibilities:

• Troubleshoot problems, present and implement solutions, and maintained documentation.
• Created and maintained DR plans for assigned groups
• Worked with SAP DR solution and migrating to SAP cloud offering
• Trained individuals for new backup retention policy with offsite to Iron Mountain for DR backups of Mission Critical Applications using TSM and NetBackup
• Edited and created test criteria’s dashboards for issue management and application status
• Regulated times and specifications for DR Backups using TSM and NetBackup
• Coordinated and worked with liaisons in Disaster Recovery design and testing.
• Participated fully in after hours (24 hour) on-call support.
• Participated on a security team with other staff to identify and mitigate vulnerabilities.
• Communicated technical solutions in a user-friendly, professional manner as part of a team.
• Provided technical software, hardware and network problem resolution to all technology users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.

IT SERVICE MANAGER, DISTRIBUTED & CLOUD SERVICES

Confidential

Responsibilities:

• Provided 24x7 operational support for Microsoft and Linux ecosystem and cloud offerings with hybrid solution with development of IaaS
• Converted RHEL webserver and HPUX cell managers from physical to virtual and established SOP for team
• Upgraded SCCM 2005 to SCCM 2012 including creating a function OSD library and images ready for deployment.
• Coordinated VMware ESXI upgrade firm 5.0 to ESXI 5.5 farm
• Planned and installed Citrix NetScaler to create a VDI environment within a Xenserver pool and provisioning 100 Virtual Desktop and the golden images along with VMWare Horizon
• Technical lead on several high profile projects on the business portfolio including Active Directory forest function level upgrade from 2000 to native mode forest function level 2012 ADFS.3.0 with advanced Identity Management.
• Developed strategy for the AD 20 R2 migration along with setting PKI roles, policies and procedures within the new AD domain
• Developed and published patch management policy and published SOP for change management
• Developed technology roadmap for the Microsoft based platform and negotiated EA agreement
• Developed and report metrics, KPIs to monitor process health; define and report customer facing service metrics
• Identified areas of automation, efficiency improvement by creating a hybrid Exchange solution with Azure
• Implemented, upgrade and support System Center, Azure technologies, Server and Desktop, Office 365,
• Hyper-V environments, handling
• Created Disaster Recovery plan and published run book
• Created and Architecture for a failover environment in Azure for Disaster Recovery
• Responsible for overall effectiveness and efficiency of a highly virtualized Windows Server environment and maintain high levels of service satisfaction
• Wrote and published retention time for TSM backups and trained staff to guidelines
• Partnered with incident and problem management to improve availability and reliability within environment
• Migrated and upgraded TSM and NetBackup to current version.
• Coordinated and worked with key vendors during data center move

ITO Service Delivery Manager

Confidential

Responsibilities:

• Appointed to the Change board for approvals in the clients environment
• Setup Fail over Windows Cluster
• Deployed Cell Managers and Manager of Manager servers
• Setup SAP, SQL and Oracle backups through cell managers on Data Protector
• Managed the VLS libraries and Physical tape libraries
• Setup virtual storage pools for backups using Cell managers built with HPE Helion using Cloud Foundry
• Managed DR backups including planning for continuity of information and PKI encryption
• Worked and created Change request through SM9 and DW using the Change Management Process for enterprise solution including (EC), (RFC), (CR)
• Setup and troubleshoot D2D backup Solutions while migrating servers from Symantec Backup Exec.
• Setup and worked patches and software upgrade for Data Protector
• Worked with teams and PMs to develop and deploy Media Backup solution for several HPE customers
• Migrated servers from TSM and NetBackup environment to Data Protector environment
• Worked with offshore to manage 14K object backup while maintaining a 99.4% SLA metric
• Managed report process for DPA to provide for meetings and trained offshore and other BUR environment to process reports in a timely fashion for tracking
• Managed EA Agreements with vendor list for HPE client
• Worked as problem manager for my team during outages.
• Modified and created Specifications within the environment.
• Monitored 2 data centers backup centers in the BUR environment
• Worked and developed documentation for processes

System Engineer / Project Manager

Confidential

Responsibilities:

• Worked on establishing Setting up server operations on EC2 services
• Worked with AWS cloud infrastructure
• Moved Active Directory and domain controllers into Infrastructure as a Service to AWS
• Deployed LDAP to communicate with several applications including endpoint communication in the IaaS
• Configured Citrix Access Gateway and upgraded all XenApp servers from 4.5 32bit to 6.0 monitor offsite wireless infrastructures using mobile devices through HTML access
• Deployed and administered Sophos on various cloud servers
• Deployed and worked with firewall rules to stream line multiple port communication for Palo Alto
• Setup and deployed Confidential Procurve and created several subnet for large network infrastructure
• Setup and installed EMC VNXe
• Setup and deployed ESXI 5x VM in a box server and created 90 Virtual Servers using the SAN storage
• Managed several projects
• Built and configured a management system using Kaseya and Lab Tech background to monitor cloud instance server and multiple domains usage and thresholds
• Designed and built a cloud domain network and configured an elastic beanstalk to connect to a cloud AD.
• Built and designed a WIKI environment for all documentations and instructions for deploying CAG and other cloud based applications for IOS5 and Android applications for mobile devices
• Built and configured a Virtual server for Phonality VOIP system
• Designed and Built cloud servers to run XenApp 6.5 and Citrix Presentation server 4 running legacy application and SQL databases
• Designed and deployed SDLC standards for several medium to large scale clients with parent company

Microsoft Master Certified Remediation Specialist

Confidential

Responsibilities:

• Converted Macro and formulas using techniques in Visual Studios 2010 to structure database upgrades from older versions of Microsoft Office and VS Studios
• Worked to create, manage, distribute, store and revoke digital information in a public key encryption
• Restructured and upgraded Microsoft SharePoint 2010 for collaboration inter-company specifications.
• Worked with Paragon reporting system to maintain SLA structure during remediation process.
• Worked and built the MSI package for Office 2010, SharePoint 2010, Windows 7 upgrade from Windows XP
• Worked with migration upgrade of forest function level 2003 to native mode 2008 in Active Directory and enhanced IDM
• Help setup Citrix XenDesktop for development teams and wrote SOP on maintaining the golden image
• Build engineer; worked with offshore build teams in Europe, China and Brazil for technical systems specifications;
• Worked SDLC recommendations to management.
• Performed backup and restore functions using Data Protector and Symantec NetBackup
• Installed/managed Microsoft Exchange Server, outages, planned upgrades, etc.
• Coordinated hardware and software upgrades with outside entities per client maintenance windows. . • Worked with end client on mixed Linux, windows, and VMware issues including making resource recommendations, backup, restore, build, imaging, network and other areas of focus. • Wrote technical documents and published to inter-company FAQ on a SharePoint link
• Worked directly with Project manager including holding meetings, going over project information, tracking project cost and budget, organizing PO, contacting outside vendors for licensing agreements.
• Worked with 30k through the automotive Delphi unit users loading SMI packages and maintaining per case by case problems
• Wrote technical solutions for SharePoint publications on registry fixes per OS

IT Director

Confidential

Responsibilities:

• Managed several medium scale enterprise projects
• Designed, Implemented and Deployed IT environments projects for several local companies
• Developed, designed, built and maintained several servers and network installations including an in house IIS Server, file server and a stand-alone proxy server.
• Developed schematics to customize hardware communication with software including board design, integration, assembling including jumpers and soldering points for clients’ needs on a hardware base using design specifications
• Built and maintained several hosting sites along with design and implementation of e-commerce using
• Dreamweaver and flash embedding
• Used extensively Microsoft Project to control and build medium to large scale IT structure proposals for several business to business solutions
• Maintained Microsoft Server 2008 r2 in house with exchange and off site cloud using VPN for several of clients data and it needs
• Established business and trade with several key IT vendors relations with VAR standards Worked with java apps to customize mobile and stand-alone applications to specific customer needs
• Worked with break/fix technical fixes from laptops to servers including mainframe structures

Senior System Engineer

Confidential

Responsibilities:

• Administered local area network requests for classified IT user data system processes, and SCIF’s.
• Worked to create, manage, distribute, store and revoke digital information in a public key encryption
• Developed in Identity Management (IDM) and Active Directory architecture on the classified network
• Administered and worked with Sophos Endpoint Security tools and whole disk encryption.
• Administered Altiris deployment packages for Windows 7.
• Algorithm for Department of Defense (Classified).
• Cyber Warfare Imitative network: duties (Classified).
• Designed Cyber defense and offense (Classified).
• Managed technical and site collocation issues at Disaster Recovery site. Managed difficult stakeholders to shore up nonexistent or new processes.
• Maintained enforcement of security level classifications and lockdown procedures per Government protocols.
• Worked closely with ISSO for recommendations on outstanding security issues.
• Closed and/or escalated issues appropriately per protocols.
• Provided contracted technical solutions for client including server builds and network configurations.
• Managed technical configurations and deployment deliverables consistent with master plans / PMO.
• Perform Security Test and Evaluations with report deliverable items to management and stakeholders.
• VMWare ESX administration, OS/file system backup/recovery including production and licensing fixes, windows guest OS;
• Created policies and procedures in conjunction with management and power users
• Deployed software to integrated test laboratories for testing.
• Developed and documented processes and made process improvements to improve efficiency.
• Maintained Classified backup and recovery information systems

Lead System Engineer

Confidential

Responsibilities:

• Handled and encrypted drives, developed PKI roles, policies and procedures for email and other forms of communication for users and company per government requirements for sensitive information.
• Designed and implemented EOC (Emergency Operation Center) for the SSSF (Space Station Support Facility) in the event of area disaster.
• Managed technical and site issues at Disaster Recovery site.
• Built windows DR (Disaster Recovery) networks for Hot/Cold site operations, according to government specifications and engineering standards. Reconfigured network routes to outside networks with Cisco 3030 VPN concentrators. Configured Tivoli notification alerts.
• Designed and implemented network distribution upgrade and protocol command for the STS-Atlantis
• (Team Received the Silver Snoopy in 2007 for project completion and implementation under budget and length of start to finish time)
• Worked VMware VDM in implementation stage. (Horizon 3.0)
• Managed and mentored junior team members;
• Managed vendors and $2-3 Million dollar projects at a time
• Co-Managed $112 Million Dollar Shuttle Endeavor systems upgrade and systems refit
• Devised project plans and schedules to achieve product delivery milestones
• Provided advanced configurations for Red Hat Linux (RHEL 5) based Confidential Maximo application reengineering effort (thick client to web based);
• Interfaced with Senior Management, clients and vendors to provide product support and gather Enterprise systems and security requirements;
• Worked closely with Information Security office for both management-identified and self-identified problem areas for proper vetting and resolution;
• Managed interoperability and configuration issues between the vendors’ deliverables and products with enterprise web applications;
• Managed data-center build-out project details including rack space, procurement issues, external vendors,
• HVAC, electrical, and other Senior Systems Engineering concerns
• Administered production ESX, Vmotion, and VMware servers including moves to/from production networks, production (public) domains and Apache web servers IDMS and CMS Servers.

Senior Lead Engineer

Confidential

Responsibilities:

• Analyze requests from varied departments and end users regarding RDBMS access issues, queries, reports, and applications, utilizing AS/400 mainframe, MS Excel and Access 2000. Run transactions of Rational Robot SQA Analyze requests from varied departments and end users regarding database access issues, queries, reports, and applications, utilizing AS/400 mainframe, MS Excel and Access 2000. Run transactions of Rational Robot SQA including VB script code debugging; responsible for associated data migration, application performance and integrity.
• Created documentation of software packages for multiple platforms and user levels. Utilized PeopleSoft 5 Query Tool for multiple Oracle environments.
• Maintained and updated documentation/test procedures for DISA STIG requirements for servers and other network components
• Developed Raid and mirror servers for large data based operations including Exchange Servers and SQL while developing growing Enterprise Standards
• Secured and managed mixed LAN of SCO UnixWare, Solaris, and Red Hat Linux 7.3 / 8.0.
• Perform engineering, specification and test for networks with IP, VLANs, routing and switching.
• Administered several production domains.
• Defined technical content in coordination with management and other course developers. Created and managed Cisco Wide Area Networks with SOHO routers and WAN switches.
• Researched, evaluated and developed new technologies, methods and solutions. Governed windows
• 2000 and Novell production LAN’s utilizing IP and IPX/SPX design, NDS and Active Directory. Covered Local Area Networking, Cisco, UNIX & Linux.
• Performed network-based installs of Red Hat Linux 8.0 via ftp and http (kick start).

Senior System Engineer

Confidential

Responsibilities:

• Maintained and updated documentation/test procedures for DISA STIG requirements for servers and other network components
• Help establish modern PKI encryption for banking techniques on communication lines included 128 and 256 bit encryption levels
• Coordinated workload of team members as team lead and provide direction and procedures for their actions. Communicated with management and client facing customer for documentation, procedures and any other necessary information. Provided input for Information Assurance and network forensics decision making. Recommended hardware and software solutions for client and management including testing reverse engineering, and evaluation.
• Provided engineering/management Confidential Blade Center LS-20 Windows Server 2003 Active Directory domain, Oracle 9i, Cisco, and related technologies for groundbreaking success.
• Traveled onsite to customer sites for full lifecycle assessment, information gathering, and hardware and software installations, as needed.
• Provided client/server Oracle 9i/10g database support. Managed Engineering test bed for SE Linux, VMware virtualization, and Common Criteria efforts. Created and fulfill backup and restore strategies for production software.
• Provided Research and Development on emerging technologies. Design, implement, troubleshoot, and test custom engineering Linux, hardware, and security solutions for customers.
• Performed hands-on Cisco Networking with Cisco 2900 routers and Catalyst switches.
• Responsible for data migration to production PeopleSoft 8.0 / Oracle 9i RDBMS in a Windows 2000 client / server environment.
• Administered AS400 and Mini Mainframes during several Confidential projects
• Technical Author and Coordinator for department-wide data migration involving backups, client configuration, policies for development team, general users and management team.