SUMMARY

• 9 years of experience in the field of Information Systems with emphasis on Systems Analyst.
• 6 Years of strong experience in telecom domain with Service Fulfillment.
• Expert in business process engineering and software development life cycle methodologies i.e. Waterfall, RUP, Agile, XP, and Prototype., including analysis, design, development, gap analysis testing and implementation of software applications.
• Extensive experience in Gathering Requirements, Scoping Requirement and creating Business Requirement Documents, User Requirement Specifications, Functional Requirement Specifications, System Requirement Specification, Test Plan, analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, System Workflow Diagrams, Data Flow Diagrams, Business Flow Diagrams.
• Experience in end - end OSS and BSS solution components, Service Fulfillment.
• Sound understanding of PMBOK and BABOK Guidelines integration planning, Risk analysis
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risk management, Integration Management, Scope Management, Coast analysis.
• Expert in documenting project plan, Business Requirements Document (BRD), Test Plans, Test cases, Use Case Specifications, Functional Specifications (FSD) and Systems Requirements Specification (SRS)
• Experienced in facilitating Joint Application developments (JAD) and Joint Requirement planning sessions (JRP), End user interviews, workshops and requirement elicitation sessions, providing production support, interacting with the business customer to resolve issues during UAT, conducting training sessions to educate the business customer on the application.
• Excellent communication skills, Interpersonal skills, interacting with team members, leadership qualities, mentoring, ability to work independently.

TECHNICAL SKILLS

Operating Systems: Red Hat Linux, HP UNIX, Sun Solaris, and Windows 2000/XP/Vista

MS Office Tools: MS Word, MS Excel, MS Access, MS PowerPoint 2003/07

Packages: MS Office, MS Visio, MS Project, SHAREPOINT Telecom OSS, BSS, SOA, Billing, Order Management

Database Tools: Database Studio, Toad, SQL Developer, SQL* plus

Methodologies: Waterfall, Incremental build model, Prototype model, RAD, OOP, OOD, AgileExtreme Programming (XP), RUP

Languages: C++, SQL, PL/SQL, Visual Basic, VB.Net and C#.Net, Java

Databases: MS SQL Server 2000/2005/2008 , Oracle 9i/10g, My SQL, MS Access 2003/07, T-SQL, PL/SQL

Scripting & Markup: Java Script, PHP, and VB Script, XML, HTML, DHTML

Testing Tools: Test Director 7.6, Mercury Quality Center 9.1, Win runner, Load Runner

Rational Tools: Clear case, Clear Quest, Rose, Requisite Pro

Forms and Reports: Oracle forms and report builder, Discoverer, Business Objects

PROFESSIONAL EXPERIENCE

Confidential, Bothell, WA

Sr systems analyst

Responsibilities:

• Documented functional specification, and communicated requirements to the development team for the design and implementation of business solutions
• Used rally to create user stories, EPICS and acceptance criteria for Agile/scrum methodology
• Created product backlogs and release backlogs coordinating with business stake holder and SME
• Conducted brainstorming and JAD sessions with stake holders, and end-users for creating requirement
• Involved in Service Fulfillment, OSS, Optimization, Order Management
• Worked with Subject Matter Experts (SME), project team members (business and technical) to define technology application for the business and system requirements..
• Used UML during requirements gathering and created Use Case Models and Use Case Diagrams for the purpose of stakeholders in the project to help them understand the workflow of the system associated with the requirements.
• Created documents, project processes, procedures and change request throughout the software development lifecycle. experience with web services for Sterling OMS and web services for catalogue and various functional process flows like activation order flow, add a line, new upgrades, new order capture, fulfillment and credit check
• Defined integration and automation of Sales Quote (SQ) Management, Sales Order Management, Purchase Order (PO), Sales Order Management, Contract Management and On-Boarding, Sales Quote (SQ) Management
• Experience with enterprise forward/reverse logistics work flows for e-commerce channel
• Defined low level design solution for integration/automation of post activation services of SIM Change/Swap Request, Request Device Unlock Code Requests, WLNP Porting Requests, Change MSISDN Requests, Change Plan and Service (CPS) Request, Subscriber Service Cancellation Request, Subscriber Service Suspend/Resume Request, Change of Responsibility Request
• Experience working with OSS/BSS architectures environment
• Worked on web services SOAPUI, xml spy, WSDL, XML schemas and services
• Worked with middleware integration platform (TIBCO, ESP) reviewing WSDL
• Worked on Web sphere commerce integration with billing system, Supply chain application SAP ECC, SAP BW
• Used JIRA for user stories, issue tracking
• Used share point for enterprise project artifacts, document repository, BRD, and RFC
• Reviewed RFC for system impacts and mitigating risk to stake holders
• Used Quality center for test case development and defect tracking
• Used JIRA for production support and catalogue change request/new device launch and promotions for B2B portal
• Involved in writing test plans, defining test cases, test scenarios and data sets; developed and maintained test scripts, analyzed bugs and interacted with development team in fixing the errors.

Confidential, Portland, OR

Sr Systems analyst

Responsibilities:

• Created business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Working knowledge of HIPPA, healthcare compliance for EDI
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
• Prepared and documented System Requirements and workflows for the Content Management Application tool.
• Created business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Sound understanding for Oracle web logic server clusters and configuration
• Used facets data for authentication of user to grant access to different application
• Worked with facets extracts for medical claims information for integration in to the portal
• Assisted with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Developed different data flow diagrams, mapping documents for integration of different tools.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Visio according to UML methodology thus defining the Data Process Models.
• Responsible for configuring and deploying the application to test environment.
• Interacted with vendor and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Worked with MS Project and MS Team Foundation System (TFS) for bug tracking and project schedules
• Tested web applications by automating test cases in selenium, and also conductedmanual testing.
• Worked with testing team to create test cases and test plans
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Coordinated with testing of batch jobs for member information and claims
• Designed and developed project document templates based on SDLC methodology

Confidential, Beaverton, OR

Sr Systems analyst

Responsibilities:

• Defined SOD, Project charters, functional components, interfaces, migration path etc.
• Designed and developed project document templates based on agile methodology.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Conducting JAD session and successfully translating of requirements into Use Cases, GUI wire frames and functional specifications
• Defined Mobile requirements and wireframes, worked on integration specification of third party tools like bazar voice and social media for mobile and web UI
• Worked on CQ5/Shock Content management system with marketing teams.
• Provided functional specifications and identified data elements for BI reporting to create new Data Mart suite for new sales reporting for monthly, daily and yearly reports
• Gathered requirements for Content Management, Web-analytics, Performance and UI design for Mobile, PC, Tablet Commerce websites
• Defined requirements for integration points/interfaces that will have to be suitably be streamlined for the flow of Product information into a single product catalog system and different Data feeds that interact with Confidential store search systems (Endeca)
• Collaborated with the QA team to develop test plans, test scenarios and test cases including execution condition, input description and expected result that will be used in system and user acceptance testing based on business requirements, technical specifications and product knowledge.
• Performed manual Testing are tracked through MS Excel/JIRA and made available to all QA team members and a full report is documented everyday
• Performed SQL queries to validate data for order confirmation, ship confirmation and Invoices.
• Working knowledge of checkout compliance, ADA compliance
• Performed Feasibility Analysis, Risk Analysis, cost analysis and Gap Analysis on vendor/third party tools
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
• Modeling the As-Is system and doing the complete Gap Analysis for the existing system in order to map it to the To-Be system
• Used SharePoint for document tracking
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Used Jira as bug tracking tool and providing acceptance criteria
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines

Confidential, Hudson, OH

Sr Systems Analyst

Responsibilities:

• Primary contact with ecommerce vendor, payment processor, software developers, third-party partners, internal business team, and executive team.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ecommerce suite
• Involved in creating performance modeling for ecommerce applications.
• Implemented an integrated RUP solution with complete line of traceability for all the artifacts of web development projects.
• Establishing content management (editing, storage, accessing, delivery, sharing and publishing) requirements.
• Created business and functional requirements documentation, including specifications, UI/UX designs, wireframes, use cases, personas, product roadmaps, story boards, etc.
• Used JBoss as the Application Server.
• Worked with cross functional teams to determine dependencies and assisted with mentoring teams with new agile BA resource.
• Prepared comprehensive Functional Requirements Document and non functional from the gathered requirements. All documentation was created using the agile methodology.
• Uses UML to produce AS IS and TO BE models
• Extensively used tools such as Rational Rose, Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, MS Access
• Worked with the business team to collect the business requirements, security and service level requirements and documented them using Caliber RM
• Participated in all the phases of Rational Unified Process with specific focus as it pertains to the software testing and used the guidelines, templates and Rational tools in all the phases.
• Working knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing
• Developed Use Cases, process flows using Rational Rose
• Used Rational requisitePro for managing the requirements
• Documented Test Plans and Test Cases using Rational Test Manager
• Used SQL Queries to validate and manipulate the data in Oracle database.
• Tested Reports functionality and result applying Business rules with estimated Results, which were developed on the GUI
• Interacted with developers and various members of my team to discuss and resolve defects and their priorities
• Assisted in JAD sessions to gather information about user experience for developing the User Interface and Reporting.
• Extensively followed Rational Unified Process (RUP) for application development.
• Created and authored Use Case Diagrams and Activity Diagrams using MS Visio.
• Coordinated the User Acceptance testing with the end use.

Confidential, Secaucus, NJ

Business Systems Analyst

Responsibilities:

• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the Ecommerce website applications development.
• Involved in performance modeling for the TO BE ecommerce portal
• Defining EDI/ EDW / ETL/ ecommerce requirements, data mapping, stored procedures, triggers, layouts for huge number of batch and on-request reports and batch processing systems.
• Used agile methods like Peer Programming, Code Refactoring, Test driven programming, SCRUM.
• Prepared comprehensive Functional Requirements Document and non functional from the gathered requirements. All documentation was created using the agile methodology.
• Played a key role in developing the EXCEL basedwire framedesign, reviewing it with thebusinessusers and getting sign-off
• Documented business requirements, and communicated these requirements to the development team for the design and implementation of business solutions.
• Conducted brainstorming and JAD sessions with stakeholders and end-users for requirement analysis and documented the same.
• Used UML during requirements gathering and created Use Case Models and Use Case Diagrams for the purpose of stakeholders in the project to help them understand the workflow of the system associated with the requirements.
• Analyzed, coordinated, documented and managed project requirements, project processes and procedures and its changes throughout the software development lifecycle.
• Performed Requirements Analysis and traceability using Test Director and MS Word.
• Involved in writing test plans, defining test cases, test scenarios and data sets; developed and maintained test scripts, analyzed bugs and interacted with development team in fixing the errors.
• Worked with Subject Matter Experts (SME), project team members (business and technical), to define technology application for the business and system requirements. Also worked with the QA Team Lead to develop QA standards and ensured compliance with all regulatory requirements.
• Developed several MS Excel spreadsheets and applications to automate manual calculations and optimize reporting structure.
• Created and segregated SQL views and stored procedures for obtaining meaningful set of data.
• Created Gantt charts and project charters, and followed the Software Development Life Cycle (SDLC) methodology to complete projects on time and within budget.
• Extensively used MS Project for status reporting and planning throughout the project lifecycle

Confidential, Hudson IL

Business Systems Analyst

Responsibilities:

• Defined the overall Billing architecture, functional components, interfaces, migration path etc.
• Interconnect Billing and settlement SME and lead the engagement on interconnect contracts, settlements, document management, Local number portability enhancements etc.
• Designed and developed project document templates based on agile methodology.
• Gathered requirements and helped with Content Management and UI design
• Interacted with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.
• Modeling the as-Is system and doing the complete Gap Analysis for the existing system in order to map it to the To-Be system.
• Conducting requirement sessions and successfully translating of those requirements into Use Cases and GUI wireframes.
• As an analyst, working with the Process and Functional Requirements to select the necessary IT/OSS/BSS components.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Created business process workflow diagrams (Activity diagrams) in Rational Rose.
• Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement.
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Worked with the team to provide Stand-alone solutions - Individual component/application to be integrated in an existing OSS system as well as end-to-end OSS solutions.
• Integrated Requisite Pro with Clear Quest and Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests.
• Managed all the requirements in Requisite, making requirements available to all team members.
• Created requirements analysis and design phase artifacts using Requisite, Rational Rose and Smart Draw to create DFDs, ER diagrams, Use cases, Activity/ State chart, Sequence, Collaboration and Deployment Diagrams.
• Provided requirements analysisin aWaterfallenvironmentusingCaliberRMand performed QA/TestingusingTestDirectorandWinRunnerto support several software development lifecycles forthe Social Security Administration. Produced the following technical documentation
• Performed Feasibility Analysis, Risk Analysis and Gap Analysis on vendor/third party tools.
• Followed Contingency Planning Process to identify and eliminate risks from disruption of operations and services.
• Followed the UML based methods using Rational Rose/MS Visio to create: Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Monitored client expectations and conducted user interviews.

Confidential, West Haven, CT

Business Systems Analyst

Responsibilities:

• Worked with clients and end-users to define and document functional specifications.
• Worked in managing CRM and billing vendor selection process.
• Communicated with both technical and non-technical users to determine business functionality and resolving issues.
• Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications
• Implementation of various System Integration projects in Network Management (NMS) and Operations Support Systems (OSS) space.
• Developed the wireframe and mockups for the prototype of the web based application in MS Visio
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Gathered requirements from the end-users and acted as a liaison between the end-users and the development team and QA team.
• Delivered the Process and Functional Requirements service which takes as input the consulting service, and subsequently launches and coordinates activities (the operational and business processes, OSS/BSS, migration etc.) to deliver coherent and consistent documentation.
• Conducted Analysis and high level design activities. Managed the requirements using Caliber.
• Interviewed users personally and designed requirements survey for the various stakeholders of the project to gather requirements and used Rational RequisitePro to manage the requirements.
• Study various OSS/BSS processes to understand activity.
• Designed Use Cases and Use Case diagrams to develop Business Requirements and converted Business Requirements Specification into Functional Requirements Specification using Rational Unified Process.
• Responsible for modeling detailed descriptions for user needs, tracking changes across business applications and data model program functions using Rational Rose.
• Conducted JAD sessions for communicating with the local settlements group, operations group, and end users of the system and conference calls with the overseas users of the system.
• Assisted Quality Assurance process by conducting User Acceptance Testing before client releases.
• Performed data validation and database integrity testing by executing SQL queries.
• Created and documented processes during entire software development life cycle using Rational Rose and Rational RequisitePro.